Sometimes, nothing feels better than going to a brick and mortar to browse around and be able to compare or review gadgets with one’s own hands. Being able to check out and take a package home sometimes feels like a treat on its own. The selection is of course smaller than their online storefront but they seem to stock up on their most popular online items. Store is roomy and relatively clean and the checkout has always been speedy. Pre and post pandemic. Staff has been friendly and helpful.I took a star away for a bad experience I had getting my iPhone screen replaced. The geek squad guy helping me was friendly but didn’t seem to understand that I needed an estimate for how long the diagnostic to determine if my phone could be warranty replaced and/or subsequent repair would take. I think maybe he was being too polite which on its one is not horrible but i waited around for two hours checking in every 20 or so minutes. His responses were somewhere along the lines of he’s almost working on your phone or you are the next phone. And he flip flopped between initiating a warranty replacement and a service request. I wound up telling him that I would be back and left my work phone number. Called back another two hours later and was told that it had been done 20’minutes ago by the guy who helped me. It was frustrating experience but the guy seemed to genuinely want to help me but his execution or his understanding/setting-of expectations was really sloppy if done at all.despite that I still go to this store like once or twice a month even when they do free delivery or amazon has a slightly lower price and free 2 day delivery. Last thing I came in for were nano leaf kits. The store demo units were on point and the aisle itself was neat and organized. Wound up grabbing triangle starter, mini triangle starter, and mini triangle expansion. The following week the hexagon expansion and triangle expansion. All of these were available for delivery from everybody else for the same price but I chose to walk into this Best Buy so must be good experience for me.

Our car was broken into in the parking lot and we were told it happens all the time. No security cameras, no security, no police. We were there for only 30 minutes. DO NOT GO. Very dangerous zone.

Awesome customer service I would go back again

Awesome customer service i will go back