We did our house renovation this year. After researching for a while, we went to Porcelanorsa SF showroom and the design consultant Les helped us with our home renovation projects. She helped us with picking tiles, vanity set and kitchen cabinets that match our house theme. The whole process was smooth, and she was very professional and patient. We highly recommend reaching out to Les to help with your home project.

Their management willing to risk revenue hiring a bunch of kids to run this showroom. They enjoy wasting your time for pleasure, lie about inventory and make no promise for delivery.

So - wild ride with Porcelanosa. The reason they dont get 5 stars is because in spite of talking in person with sales people at both San Jose and San Francisco - my partner and myself had emails and phone calls not returned. Just blatantly not returned, it felt wild. They almost lost my business in general.However, I feel incredibly fortunate that I was finally connected with Les Ikitseng. She really saved the day. She was incredible, responsive, and 100% the only reason I would work with them. If you like their product, and want a strong, knowledgeable associate - track her down!

We absolutely love Porcelanosa products! We remodeled a bathroom two years ago and when we decided to remodel our house, our only stop was Porcelanosa! We met Les Ikitseng at the Walnut Creek store and immediately loved her taste, recommendations and professional opinion. She moved to San Francisco so we followed her there (we live in San Jose)! She was so responsive to our emails, kept us aware of the status of our order and always followed up. We ordered many different items and they arrived at different times, she was always on top of our order. We enjoyed working with her and highly recommend her if you go to the SF store. Les is so personable and knowledgeable about the products ... you cant go wrong using her as a design consultant!

Les has done wonderful job for me. She is very professional, give out great recommendations. She is very fast responding emails/ calls/ placing orders. I highly appreciate her help!! Highly recommend

I read through the reviews before going into the showroom and proceeded in anyway with low expectations. I am writing to give you hope. I had an amazing experience with the staff Les and Amanda in particular. Amanda has moved on to the LA showroom, so if you are in LA, go to her, she is great and super helpful. Les is now in SF and is just as great and super helpful. Oh, believe me, I too had nightmares with receiving broken tiles only to be replaced with the wrong ones. My contractor put the wrong ones in!! Oy. Les was able to make it right for me (yep, had to rip out the wrong tile and put in the right ones). She is a miracle worker, she was on it and followed up and made it right. Les went above and beyond. So yes, expect 8+ weeks, yes - it might come broken, BUT yes, they will make it right. Beware, if you are in a time crunch, this might not be the place. If you are not and like the product, find Les in the SF showroom, you will find yourself in good hands.

I had the perfect experience with Les handling my bathroom remodel. During the project, I my contractor underestimated the materials. I had to go back at least 3 times for different materials and each time Les got what I needed in a timely manner to keep the project going, all with a wide smile and friendly demeanor I couldt have been more satisfied

We had a great experience working with Les. She was helpful and professional in helping us with our tile selection. She was very knowledgeable about the products. We will shop here again. Bonus points for the showroom!

I am an interior designer doing very large projects and home owners houses, I have been using Porcelanosa for now 12 years and the product make my life much easy when I need spectacular results, I had a chance to visit the factory in Spain, very impressive .Love the staff, working hard to please me and my clients. I definitely recommend Porcelanosa

Completely rude staff. I called here to confirm that they had grout in stock. Was told that they did. Went to pick it up, I was told that they dont carry grout in the store and that I must have made a mistake and called the San Jose location. I have the number still in my recent calls log in my phone so I know I called the correct store. Rude sales lady just said the computers were down and they dont carry grout and its 6-8 weeks to get it in and basically stood there with a look that said get out.

Horrible and arrogant customer service. Went into SF showroom to see if they had a sample of flooring as San Jose did not have the sample I wanted. My husband and I entered the store and neither woman working at the desks right inside door so much as looked up. We began pulling flooring samples from the display and still not so much as a if you need any help, let me know.... Finally I asked for assistance and was treated like I was completely inconveniencing them. Unfortunately, while I love the flooring that we had selected, my husband was so turned off by their lack of service that we will be taking our business elsewhere. We are awaiting a quote for a kitchen design from San Jose store, hopeful they will be better....

Unfriendly, arrogant, inexcusably rude. So many other choices for these items. Save your time and go somewhere they want your business and act like it.

If you like to pay an arm and leg for a tile and then have the delivery company dump the stuff on the sidewalk with NO help in getting it inside, this is a company for YOU. And when you call them, do not expect any kind of apology or solution to your problem.