Really bad experience. I completely don’t recommend!They sold me tire with insurance and everything, prices were really high.After 2 weeks one of my tire was damaged and called them to make appointment and ask tire availability, they said it’s gonna be available in 3 days. I went to Firestone after 4 days, they had a tire but covered Nothing !!!! I said okay ! After couple weeks i got flat tire. And again i went to them. And there was a guy who talked with me before and he recognized me and “sorry we don’t have appointments next one is gonna be after 2 days. I told him i had a flat tire just a nail. I drove with this tire with low pressure as much as i can. They said no !Thanks for your service!DO NOT TRUST THEM !

Front Desk Roberto is awesome and knows how to weigh situations that need priority in times of emergency.

Good service and straightforward people. Been here twice and had good experiences each time. Would recommend.

I utililized this location for a quote only, however they provided great customer service and explained the details that I had questions about.

Made an appointment online, the confirmation email clearly stated that they would only call if the appointment WAS NOT confirmed. I show up and they said they’re too busy to call people back and let them know if their appointment wasn’t confirmed. Refused to work me in to simply patch a tire even though I had made an appointment well in advance.

If you need an oil change definitely dont come here if its after 5:00pm. Although theyre closing hours are 6:00 ( as advertised) I arrived here at 5:15 and the gentleman refused to do an oil change for me. Although there was no cars in any of the stalls he said there was still a lot of work to be done and he sent his whole crew home before closing?

Very professional, kind and very honest. Cant wait to have all the repairs done for my wifes Van .

Hard to get an appointment but today was told to come right in. Front desk people are always friendly and helpful, even look for coupons and discount codes for you.

So I had some brake issues and needed a shop that could accept my car on a Sunday. There were not too many options for a Sunday drop off in the Bay Area. However, Firestone appeared to be open to check out my car on a Sunday. Milton, the representative I dealt with at the store, not only let me drop the car off on Sunday, but he worked with his team to fix the issues on Sunday. He even stayed a couple minutes late to allow me to pickup the car from his store that same day all while maintaining good communication. If that’s not good customer service I don’t know what is.

Just picked up my civic from brake work and had a great experience the whole way through the process. They even gave me a discount unprompted. Will definitely go back.

Not satisfied with my experience at Firestone today. Other locations have provided excellent service however today Roberto was horrible from the start

Milton is the gentleman that had help me out and he was so freaking awesome 😎

Dont bother trying to call for an appointment. The shop reservation system is separate from whatever system the scheduling person on the phone is using. Wasted my morning getting up early for an appointment that didnt exist.

Lifetime Firestone customer - never experienced such a lack of professionalism and care for the customer at any other of the 15+ locations I have visited.Took my car there for a wheel alignment, tire rotation, and general check over. I have the lifetime alignment service, and a coupon for the rotation + “health check” for $9.99 and experienced the following challenges:1) Had to make an appointment more than 10days in advance because they were backed up.2) Brought the car in at 10am for a 1030am appointment, was thanked for my promptness and promised the car back before 5pm so that I could get to work. It wasn’t ready until 6:15pm - for an alignment, tire rotation, and safety check.3) Got a call from the service advisor letting me know that they wouldn’t be doing a tire rotation because “all the tires measured the same”. When I explained that these tires had about 8,000 miles of wear on them, and that they hadn’t been rotated since new and that the service manual recommends a rotation every 7,500 miles. The service advisor pushed back saying “the manual only makes general recommendations, I am telling you what your car actually needs”. Needless to say - I insisted they rotate the tires.4) I walked out the door with recommendations for $800 worth of worth that needs to be done to the vehicle, including: a) an oil change (performed one last week, there’s a sticker in the window); b) a new AC belt as the current one is cracking (replaced myself 1 year ago - looks fine); c) new rear brakes - and they always recommend doing the pads AND the rotors “to be extra safe” (I replaced the rear pads 6mons / 5,000 miles ago...)5) When the technician brought the keys back into the office and handed them to the service advisor, I asked “Hey! How’d she do??” The tech simply responded - “pretty sure that’s his job to tell you that, bro” motioning to the service advisor before walking out the door... and he wasn’t wearing a mask.6) Finally, got back in the car and it was a mess (see picture). There was grease, and thumb prints, and a water bottle that wasn’t mine on the floor. Oh - did I mention that the mechanic wasn’t wearing a mask? Come on - we are in a global f**ing pandemic!At least I got an alignment and I watched them rotate the tires... beyond that - steer clear!

Very amazing service, the staff is so friendly and they explain everything, they give you tips about how to maintain the tires and the car.Milton was amazing and he really helped me and made me feel very welcome.Thank you for getting me back on the road.

This is a very nice place to get your tires fixed. It was a busy weekend, and they were very professional. Managed to get my friend’s car fixed even without any appointment.You definitely won’t get disappointed.

Convenient to transit. Speedy service and resolution to the problem I came in for.

Fast, reliable, no pressure service. Special thanks to Milton who was one of the most respectful people Ive encountered in customer service. Knowledgeable and very professional. Thanks Firestone!

We had to use this Firestone due to a screw in our tire on the rental car. Alamo has a contract with Firestone. This location in San Francisco was very busy but the manager took care of us.

Roberto and his crew came through for me. My car broke down right before my move across country. I called first thing in the morning and they were able to fix it within a day. Just in time for my scheduled departure. Professional and friendly. I highly recommend this shop.

Milton was super helpful and the service was quick. Had a screw in the front passenger side and they patched it and I was on my way in under an hour. Solid work guys. Thanks so much.

Milton was super responsive and helpful. Made a 4 tire change easy and painless

Very fast and efficient service

Disappointed mostly. I bought tires from Firestone before and had a pleasant experience. This time was a very different experience. 7 am Tuesday September 8th. I call and made an appointment two days earlier to replace 2 tires. They said that they opened at 7 and I waited until 7:30 for someone to show up. When I made the appointment they said they would order the tires and that they would be done by noon. When they finally showed up it turns out they did not order the tires and that maybe they could get the work done today. The person in the office was extremely rude, could care less what was promised, and indicated that he had plenty of business. I took this to mean he could care less whether I bought the tires or not. I decided not to go forward with the work and took my car elsewhere. I am a pretty easy going person, but I do want to be treated with respect. I would have been fine with a maybe we can get this done on Tuesday from the outset. I actually felt verbally attacked by the counter person. Live and learn.

I went in looking for tires on sale and the guy said no sale yet

Had a screw in the tire tread of a newish tire. Said they couldn’t fix it and tried to sell me a new one. When I said no they would not put it back on the rim. Rude and insensitive.

Unprofessional. Not Recommended. Awful Manager Roberto Gomez, seems sweet but BEWARE. His mechanics left long-nose pliers in my engine after changing a headlight. It blocked my cooling fan, overheated my radiator and broke it. On top of being extremely dangerous to drive like this, I immediately called Firestone back when my check engine light came on the next day saying I just had my vehicle in there for maintenance. They told me to go to one of the other auto shops who would do a computer reading for free. That person told me I needed a mechanic. By the time I got to an available mechanic, my engine was in smoke. Radiator fluid boiling. 400$ mistake.THE FUN PART: I came back and told Roberto what happened with the invoice from the competent mechanic. He tried to put on this entire show; and heres where the mechanic who worked on your cars tools are.. see no pliers that match those ones..As soon as the mechanic stepped onto the property he admitted that the long-nose pliers found in my cooling fan belonged to the shop.I took out my phone to make a phone call however Roberto extremely rudely started yelling at me about trying to record on private property without his consent. That this is illegal and that I should be expecting an email from Firestone. Im sure he never got my email anyway. I took no such recording permission granted or not.How unprofessional and out of line.

Convenient but consistently poor customer service. Worth spending the extra time to take your car somewhere else.

They had no batteries at all for sale. I wouldnt call that complete care.

Very customer friendly, highly recommend this place

Great service. Friendly good customer service

Gave me accurate diagnosis.

Good spot ...

Had flat tire and needed help! Talked with service advisor Milton over the phone and said he can help. Got there fast service, new tire! Great service!!!!

Milton is knowledgeable, extremely helpful and very personable.

I walked into store and was waiting forever before someone helped me. His name was robert. I was asking questions about tires and a few times wasnt even able to finish the question when he either told me to hold on while he got on his cell phone or would yell to one of the other workers. Then after 20 minutes of him not listening to my questions, I asked if there was someone else I could talk to. He got very rude and told me to go somewhere else so I did and I had my 4 brand new tires purchased within 20 minutes and picked car up later the same day and quite happy. I refuse to go to Firestone again

Worst service ever!!!Robert, the store manager, is absolutely awful- rude, confrontational and clearly bitter. I towed my car there after getting a flat late last night, then called this morning. He told me my car wasn’t in the parking lot and, if I wanted him to double check, I would need to wait 5 minutes. He never came back. Called back and he said I needed to come down and sign papers, so I took a Lyft and when I got there waited 10 minutes and he never acknowledged me while he was on a call. I asked someone in the back if they could help me because my Lyft was waiting. Robert then yelled at me and when I asked why, he said I was yelling at his crew which I was definitely not. He proceeded to tell me they don’t have my tire, never offered to order it and told me my option was to tow it to somewhere else for repairs. I asked if I could buy the tire and change it myself and he said I couldn’t change it there in the parking lot and, that he would only accept cash for a tire. I walked around SF looking for an ATM only to not buy a tire since I couldn’t change it there anyhow. In a situation that felt chaotic and challenging as the consumer, he was an absolute and total jerk that lacked any customer service or empathy. I towed my car half a block to Big-O and they are getting me a new tire now. I will never ever use a Firestone again.Firestone corporate, look at all the reviews that mention this manager and do something about it. He is not doing a good job- clearly not cut out for customer service!

Scandalous and untrustworthy, my truck was just inspected by a mechanic and then passed emissions this last week.I went in to this location and got my oil changed a few days ago . My oil light is now on after the oil change and they claim no responsibility. The slimy mechanic tried to tell me my engine was blown, which it is not. They saw my blonde hair and thought I was dumb and that they could rip me off. Never go here., they are shady and can’t even change your oil correctly.

Friednly and price efficient

Simply Excellent Service.

I took my car today for oil change at the Firestone located on Mission & 11th Streets today. A few hours later, I got a phone call from customer service telling me that I needed new tires and alignment. I told him that I got all four new tires this year (last March) there at the same store, that how come I need new tires again? He said my car was ready for pickup.When I pick up my car, I noticed the front license plate dangling from one screw and the other was missing. I said to the customer representative the car was not like that when I dropped it off. Another customer rep who was there said that was not his fault, that I had my car like that, and that was not their problem. I said that was not the case, because I would have noticed the front plate dangling before dropping off the car. This customer rep went insane and asked the other one to take pictures of my car. He said raising his voice that my bumper was all messed up, the screw was rusted (this is true) and that he would not have a car in such state. He said that not even his mother or his wife would have a car like that. He looked to the ceiling with hands in praying position and said he was honest. I almost did not believe my eyes and ears. I said he was completely rude, that they lost my business and I was going to report his rude behavior.My license plate is bent and the screw is rusted, this much is true. The car is dirty because I got back from a backpacking trip on Sunday and I have not cleaned it yet. But that does not mean my bumper is messed up or that the license plate was dangling before I dropped off my car. The Firestone customer rep behavior was unacceptable. He tried to intimidate me, but I do not tolerate injustice. After this incident, I read the reviews at the Firestone website and noticed this has happened before and many people have reported the abusive behavior of the staff there. Please do service your car somewhere else, we must not accept rude behavior from anyone and much less from a service we are paying.

Good prices, great staff

I went inside because I had flat tires the guy said it will take couple of hours I ask them to put the spare tire to me he said we don’t have time in the same time there is the pickup truck come in and ask them to check the tire and they do immediately I feel like the treats me like a homeless not recommended to any body

I love some Firestone. They take care of my car very well

This is my first rating of a Firestone Shop. I usually go to the one near my house for tires and other auto needs, but since this one was on my route, I decided to give it a try.What can I say?The front office was closed even though it was 7:00 a.m. I asked one of the mechanics when the office would open; he didnt know, simply shrugging his shoulders, mumbling something to the effect that the office staff was in the bathroom.Patiently, I decided to wait in my car for the office to open.About 10 minutes pass by; I see a man unlocking the door and leaving the office.As he leaves, I see him gesturing with his hands for me to move. I roll down my window; he tells me I need to move my car. (I was apparently parked in front of his vehicle. ) I ask whether he was a staff member; he reluctantly says, Yes, with a look suggesting that I was inconveniencing him. I ask how long would it take to get an oil change; he says at least two hours.Please keep in mind that I am the first customer of the day.He says that the mechanics have cars on the rack that they need to finish.Please keep in mind that there are other racks that are not being used.I say thank you out of courtesy and proceed to move my car as he goes into his car.I have a number of places in SF to get an oil change, places that want my service. I dont need to go to a place that doesnt know how to manage its time or resources well.Truly a disappointment, Firestone; Ive see you do much better.

Kick ass soda machine. Maury. Bathroom was left open during process of being cleaned, which is why I came here because store needs employees! Im looking to help! Love cars

Today I patronized this place Firestone and got a set of four new tires. It was a great deal there was a sale going on and I was extremely happy about it and got some quality tires. The gentleman there Roberto was top-flight in his customer service handled everything very professionally they were extremely friendly and I will be returning for future service with this company. I cant say enough about the customer service about the information they provided about explaining things to me in a way I could understand sings Im not an automotive person LOL. They were informative helpful courteous and respectful. Roberto I cannot say thank you enough I felt confident and driving away with my new purchase and my tires roll great! Thank you so much to you and all your staff it was an extremely wonderful experience I recommend anyone to go to Firestone on Mission Street in San Francisco theyre the best!Sincerely,Miss Kari D

I called 3 times and each time asked if my large vehicle would fit in their garage, and 3 times they said yes. I drove my big truck downtown with brake issues, only for them to immediately tell me that it was too big. Then I had to drive it back across town where I lost my parking spot, and remain in the vehicle double parked for hours. They cost me my entire day and didnt even fix the simple issue. Completely unprofessional business

Be aware of these scammers! They recommended me brake replacement for around $500. Little did they know that I got the brakes checked few months back and they had about half life left in them. Just to be sure, I check my brakes again at my dealer and yup all of them have more than have half life left in them. Cant imagine how many innocent folks this scammers must take advantage of. Bring your business elsewhere and let this place burn to the ground.

Good service but need more mechanics

Ive come in here a few times with an appointment booked online - Ive always been told they are to busy to take my car for at least several days. Waste of time!

I was asked to purchase my tires in cash? Seems shady I will not return. I dont know if this is a Firestone problem or a location problem but I would recommend going elsewhere.

I had two flat tires 6pm on a Saturday night and now where near a shop let alone a gas/service station. I have AAA and got towed here to Firestone Tires on the corner of Mission and 11th by recommendation of the tow truck driver. Parked the car overnight to return Sunday for service. On top of the two flats we lost our only key overnight! Omg fml lol but the manager named Abdul, at Firestone was extremely nice, accommodating, and understanding for us and our problems. Sad to say after a necessary cal to a locksmith and $500 later I was unable to afford the tires. Even knowing that, Abdul didn’t change his wonderful attitude. Thank you very much. I highly recommend coming down to Firestone for tires need and Abdul will take great care of you.

I took my work truck to change oil, new brakes, and rotated the tires I did appointment with 1 week early for this day i got there at 7am the sales person make all paperwork and I left around 7:10 am i comeback at 2:10pm because I didn’t receive any call so far from firestone desk and when i ask about if the truck it’s ready,he told me your truck it’s next. i said I don’t have time to wait another 7 hours for oil tires and brakes,he didn’t even ask me if i want to reschedule for another day poor service

I had a really great experience 2 yrs ago when i took the toyota senna van in for an oil change. very attentive, and exceptionally honest [i always have concerns whenever i go to any auto service/repair garage.]i was informed of work that needed to be done and no pressure what-so-ever to have them do it.i was totally pleased and very impressed and have recommended this location to friends and others.

Got rear brakes, tires and alignment. had an appointment and they got started right away. they did it all much faster than i thought they would. prices were decent. chatted with the guys that work there. they were all pretty cool. new firestone destination tires are very quiet and have great traction.

Today I got a flat tire on the freeway (a pothole on the freeway? Welcome to the bay area), thank goodness I had run flats. I called several places and their service centers werent open and they recommended Firestone. I called, they had my tire size on hand, and they informed me that if I go there I may have to wait. I said it didnt matter and that Id be there in 5 min. When I got there, they helped me, looked at my car, and they were able to squeeze me in right then and there. It took about an hour, when they estimated 2 hours. Thank you!!!

I walked by. They didnt give me any trouble.

Believe the low ratings. I scheduled with them because they were listed as a partner with the company I bought my tires from. So I go to schedule an appointment and am sent to an online scheduled. I make a request and a day later receive an email confirmation. All is well, right? Wrong. I show up the day of the appointment and am told that they needed me to Call them or they don’t schedule it. What is the point of the online system then????? The manager makes no effort to fit me into the schedule. Their prices are average so the choice is clear: you can do better than these idiots

Horrible service, they tell you to set appointments for oil change but nobody picks up the phone. Lack of workers and accepting way too many jobs. Dont waste your time and go here.

Prices are not competitive. This Firestone is a busy location. Desk help only had time to give me a quote and could not answer questions regarding mechanical issues.

This place is terrible on every level. Just try calling them. They dont even answer the phone. They staff is miserable and the manager Robert has the worst customer service I have ever encountered. I recommend going anywhere but here for tire replacement.

Tech didnt properly seat my intake filter and I found it tens of miles later later rattling around completely disconnected under the hood. Two of the tires I bought started cracking after less than a thousand, how long were they on the shelf I wonder? I normally have low expectations from automotive repair shops, but this is an astronomical failure. Seriously, this is the best you can do?

Great service but pricey. Long wait times

The guy in the reception was not interested in my problem... He said “ I have work to do” ... Are you kidding me?!I have a work for you baby!!!! My car has a problem and you clearly doesn’t want to solve it!!!!!I’m going to another store where people are really interested to do them work!!!!!

When calling when having a flat tire service adviser Milton helped out when calling and fit the schedule that day! Thanks Milton and Firestone for saving the day! Need help visit here!

Very good very good

This place is a f***ing joke, while on a road trip to CA i got a nail in my tire and was forced to come here because of my Bridgestone card . It took the staff hounding the mechanics to get on my truck after an hour of waiting to repair a nail in my tire. The mechanic was so scatter brained that he rammed their garage door with my luggage bag on roof of my truck. I also had to lower my own spare because the mechanic walked off after i showed him where the drop down was. The building is disgusting, the restrooms were horrid, i had my wife and kids hold it till we left. Phones were going off the hook and no one answering. We have now been here 1 1/2 hrs for a nail in the tire and no other cars being worked on. Total time to patch two tires...3 hrs!!!! and they chipped both custom powder coated 20 wheels!

Helpful and make every customer to feel welcome

Had a flat tire replaced here. Took about 2 hours with a few people waiting for service already before me. Met no issues.

Great service + wifi

This place was very expensive for me but worth it

Dont have all sizes

Thed customer service is great.

Got a good deal on 4 tires

Very bad place took 6 hours for oil change they did not care about appointment

Had totally wrong diagnostic of my car. Told me itll cost about 1-2k and may not last. Went somewhere else, and they showed me the problem and walked me through the process and got it done for under $400.

Was told the truck will be ready by 4pm and they didnt even work on it when I went to pick it up.

I dont know and I never been there

Quiet and clean

Very nice

DO NOT TRUST THE SERVICES HERE!!!

I have Extended warranty on my tires

Phone rings and rings. No answer.

Friendly staff

!

To expensive

Poor job. Lie.

Difficult to maneuver

Bad service

Friendly

Si su corro necesita reparacion le recomiendo Firestone, trabajadores muy amables,buen servicio,y trabajos de calidad.

Excellent service and because they work weekends and personally they took me out of an emergency. Thank you

Excellent and efficient service👍🏻❤️😜