Quality - FairAppeal - Fair/GoodService - Poor/TerribleThe games were nice, but Aeria hasnt done a great job with them. The Service is terrible. It takes over 3 days to hear back from them sometimes and their response is computer generated. In my opinion, the staff is lazy and cant even find time to help their customers and players. When I get a computer generated response to a technical issue, billing issue, or anything of that matter, it shows that theyre not really interested in the players well being and involvement in their game(s). If I need help, I want to talk to a real person who has answers and can correlate an informative and helpful conversation.It also seems that the report abuse feature [of all things] can be abused. Instead of using proper judgement and banning real hackers who can be detected or seen in video evidence, the Aeria Team seems to ban anyone who has been reported enough by other players. This I saw him hack feature doesnt equate to actual proof, and in my opinion, is a sign of uncaring, ban-hammering, laziness.Once again, I rate Aeria Games service as poor.If Aeria can step it up, and show me that they care, I would be happy to do another review.

Takes too long to get hold of a Real person, and the billing system on site is messed up to where if u picked wrong card because they dont have a $25 one u cant get ur extra 500 points. Game i give a 4 out of 5 its good i like it been playing for years, but the time it takes for GMs to reply to a ticket is INSANE, 2 weeks for a harassment and longer if you have billing or other money problems with it WTF!

Worst company to work for, and the games are all 3rd rate trash.