Only the retail storefront is “closed”, the company is very much alive. I’ve owned one of their smaller backpacks for a few years, and it’s held up very well. I wanted something a bit larger and waterproof, so the other day I did a custom order of their “Sutro all-weather” backpack. It was ready for pickup early the following afternoon and looks great. Best of all these are still locally-made right here in San Francisco.

Great idea, stylish bags, not crazy priced

Love the bags. Got my custom messenger more than 6 years ago and it traveled with me on business stuffed full of laptop gear more than 12 times around the world (literally) just in one year. Only one I trust these days, so I finally ordered a new one and the quality is just as great.

My favorite bag makers probably in the US. I finally just upgraded the messenger bag that I custom made 9 years ago, so theyre tough, and theyre easy on the eye.One tip: they do what they call office hours where they have a small selection of premade bags. Its not a lot, but its plenty to make a choice if youre in a pinch or want instant gratification. The folks there are friendly also. The hours they gave me were M-F 10am-5pm but you might want to call ahead just to be sure as it seems likely to change day by day.

I got a great bag here (the Skinny Commuter) that I really like, with only one real problem. As far as the shop itself goes, its fine. I got decent attention when I went in to view their fabrics and place my custom order, and the turnaround was quick, too. The problem with the bag is that the water bottle holders on the outside (at each end) are too small. There is a stretchy drawstring for cinching it tight, but the mesh cage itself doesnt expand far enough for the drawstring to matter. The extra drawstring length is never used (its impossible to open the cage that far) and the mesh is so snug that I can barely get a 16 oz steel water bottle in, and Ive never needed to tighten the drawstring at all. Furthermore, there is a pen holder inside each water bottle holder (which I originally thought was a good idea) but with the cage so tiny, my water bottle is always snagging the little bit of pocket for the pens (no pens in it) and getting stuck as I try to push it into the carrier. I would have preferred a larger water bottle holder, and possibly even making the external pen holder optional or only at one end.I would also like to have a small outer pocket for chapstick and my bike key, so I have easy access to those while riding or when I arrive.Note: I use this on a 4 mile commute, and I had them shorten the shoulder strap and the stabilizer strap (an optional side strap) so I can wear my bag high on my back and well snug against it. I really like this modification.Overall, Im fairly pleased. If this were a 1-5 review (rather than 1-4/0-3) I would give the bag 4 stars. On this scale, I think the bag is very good but approaching excellent.

I love my medium sized Zero Messenger bag! I use it all the time for business and travel. Plenty of room to bring a laptop, iPad, and plenty of accessories. Im looking at getting a few of their inserts that attach to the velcro bands inside for extra organization. The bag itself is incredibly sturdy and my custom order was processed and shipped very quickly!

I just purchased one of their small messenger bags and it could not be more perfect! It is very well made, comfortable and stylish. I just love that they are local and make their awesome product in San Francisco. Great all around :)

Wow what a great company. I LOVE that they are creating a great sturdy fashionable bag and making it in San Francisco with materials made in the USA! The quality is over the top! Highly recommend their product.

I love this place. The bags are great quality and the staff takes pride in their work. I had a small issue with my bag and they didnt even blink twice when I asked them to fix it. They had it ready by noon the next day!

Excellent service. Mark is awesome!

Its great to meet the people who create these custom-made, recycled and waste-reduced bags and accessories. Great quality products and really personable staff. The warehouse/factory/store is a bit out of the way but very worth it. I truly enjoyed seeing where my bag was born and meeting everyone.

Joseph was warm, knowledgeable and engaging. He gets three thumbs up! Kudos to whomever hired him, hes definitely the right people.

Love the bags! Great website! Soo much fun to customize your own bags...received my order in less than 2 weeks!

Great place to purchase messenger bags and create your own customized bags. Nice reflective details in fabric to help with visibility when biking at night. They have a timbuktu-like design but with local manufacturing!

Fabulous experience and bags.

What a humane factory looks like, although you will pay the fair price for your ethics (worth it!) Cool bags with lots of customization options to really make it your own.

I have a bag and I love it, but while I have been able to get on their webpage I cant seem to look at the accessories. No problems with any other websites I go to but if I cant get more information about the pieces I want to buy, then what am I supposed to do? I have tried with my Mac laptop and my iPad. It cant be a PC thing...

3 years later, both buckles broke, emailed customer service and they sent me replacement buckles, without any arguments or pushback, whatsoever. Nuff said.

I customized a Skinny Commuter 2.0 Laptop Bag at their factory warehouse and I highly recommend it. The tweed fabric is pretty and the bag has tons of little pockets and places for pens, snacks, etc. The only thing missing is a pocket specifically for you to access your cell phone, though I often toss mine in the mesh drink side pockets (which are, sadly, a little too small for most bottled drinks). My favorite features are that the bag stands up on its own and that the closure is magnetic. The laptop sleeve fits my laptop perfectly and theres a divider where I can put my tablet. The rest of the space fits misc. things, but not a whole lot of stuff (you *might* get a light jacket in there) but it works for me since my office is pretty paperless and I prefer less bulk.Customer service is great -- I just used the chat capability on their website and was told I could customize one of the accessories I wanted by just leaving notes in checkout.Check out their store -- pretty easy to find parking nearby, and you can see all the fabrics in person and find what you like.

Nice colorful items, but nothing that I found particularly great. However they were colorful & I like that they were made by local artisans. Too expensive for me.

I use my custom made bag everyday. great local company

SFMADE Products made in this shop. The owner is awesome and the people there are also fantastic. Messenger bags are cool. iPad sleeves to t-shirts. Im wearing my t-shirt now that reads, SFMADE! Yay!

Great quality bags. Get yours

PERMANENTLY CLOSED. Factory only with some by appointment availability.

This is your go-to place for courier bags, but dont miss the monthly bike-in movie event unless you dont care for whats playing that month.

MVPs bag