I walked in getting a radiator, & Joe was very helpful. He told me everything I needed to know & explained everything thoroughly. He had great customer service and went above & beyond helping me. I definitely will be coming back to this Autozone location because the one off west florida sucks!!!

Well I just want to give a thank you for the kind service after I went to the AutoZone on Sanderson and got the worst service of my life I then proceeded to go to the AutoZone on Esplanade in San Jacinto to see if I can get my issues resolved in the moment I walked in the store it felt different and more welcoming then the two ladies at the other store showed me today. I don’t ever write reviews but Maurice took the battery I needed return and did it with no questions asked on what I was doing why I was bringing it back he listen to me I told him about the situation and his computer I bought the wrong size batteries and he said you had to do what you had to do to take care of what you need to take care of and he never said like the other two ladies at the other store that the battery has been installed and used which of course the battery wasn’t are used or installed as I told the other two ladies at the other store. What a difference a store makes I said I never go back to AutoZone however I will go back to Maurices store on San Jacinto and Esplanade if I ever have a problem again they were very knowledgeable very very very likable and made me feel like I wasn’t crazy like I felt the moment I walked out the other store it was horrible at the store but thank you again Maurice for showing your concern for the customer and taking care of him thank you again excellent job

Dont know what is happening with this auto-zone store. I wanted to make one quick question: Is UPS coming today? Considering is Saturday and another Auto Zone store told me they dont receive UPS orders.First time a sales person, Anthony put me in hold for more than 5 min. so I hanged up and tried later. Later same Anthony who tried again to put me on hold. I told him that I have one quick question. He just put me on hold again. Now I know why they have a low rate: bad customer service. Ill pick up my order Monday and never go there again.

AutoZone is always my first place to go for Auto parts very courteous the line moves quick and theyre buy back policy tools lending they have a lot of things going on that helps out their customers I like that

Fast and amazing customer service. Very quick visit, just like how I like

Today at 8:45am I was trying to buy a battery for my key fob as there was no customers in line I asked the employee (Tom) for help. Right of the bat he was extremely tensed and rudely responded that I needed to know the size of the battery.From my experience Autozone employees are hands on and would go up to going to google and getting the size for me. But this employee was just not trying to help me, he even asked me to get on his computer.I began to get agitated and asked for the Manager (African American gentleman) he was worse just could not help me and persisted that I should get all that information on my own.I went to O’rillyes and not only got the battery but they installed it for me. Moving forward my business will not be in Autozone.Hope you guys can read this and take your business elsewhere. I felt like I was asking for a gift instead of feeling like a customer.

Very busy store but theres a couple guys there that can really help and know what your talking about. The younger kids working behind the counter try their hardest. Theres also a lady behind the counter she knows more about vehicles than I expected good job

Very helpful and friendly service.

Love it they always answer my questions and give me suggestions

Matthew B. Was a blessing. Definitely made shopping here an pleasure, from finding windshield wipers to a head gasket for my ford focus, he helped me every step of the way. Excellent customer service.

AutoZone is what it is its a fast food of Auto parts. just know what youre talking about when you go in not because theyll take advantage of you just because they didnt know anything about the last six cars that I had. a Honda a Toyota a Subaru a Ford another Honda and a Lexus. Im not blaming this AutoZone its all the AutoZone that Ive been to which are in New York California southern California Utah Nevada and Texas

Very good people love auto zone

Staff are knowledgeable. Helpful. Clean store easy to find what you need and assist in finding what they dont carry or have in stock.

Good place, but I was really mad and disappointed that none of the employees were wearing masks.

Employees are very courteous.Prices were excellent.

The manager Michael was such a wonderful help, I can’t express the gratitude I have towards him for making me feel comfortable and not undermining me like other auto parts stores do just because I’m a woman! He is very great at being a manager and full of helpful knowledge, thank you for going the extra mile and treating me with respect.I hope he goes far with the company!

Good car things

Local, good prices & great service. Duralast Gold batteries are the best under warranty!

Just hope they have what you need if you dont like ordering online and waiting for shipping

Very poor customer service. We went in to return a part that we did not use at all, and the manager claimed we installed the part on a car. Pointing out black molly grease that comes in cv axle joints. Then he proceeded to insult us, and would not let us return the part. We then had to go out of our way to return the part at another autozone out of the city and finally got our money back. We will not be returning to this autozone due to the very poor customer service.

Very Helpful!! Had everything that I needed for my vehicle!! Very knowledgeable on the questions I asked about vehicle!!

Had the roters and break pads in stock no waiting a day to have them shipped over made my week so much easier.

Thanks for the help Alex really helped me identify some parts and made the experience good.

Friendly customer service. Workers willing to help.

Yesterday I went to Autozone on San Jacinto Ave.I have to say I was pleasantly surprised how well I treated there. A very nice and knowledgeable man named Maurice S. made sure I had the right parts. He even checked their other stores to make sure they had the parts I needed. Saving me time by not driving all over town looking by myself. Because of him,I will recommend this Autozone to my family and friends. Special thanks to Maurice S.!

The manager Michael I believe is one of their new additions because I had never seen him before but let me just say this AUTOZONE has a gem with that kid!!!! Incredibly knowledgeable about cars. He helped me figure out the wiring report module for my car and even helped me with getting a few more parts I had been putting off buying but after talking to him and him telling me how my car would start to react and me knowing that’s what’s currently happening just reassures me he’s the real deal!!! Good Job kid 👍🏻

Great customer service and willing to help me to find what I am looking for.

It is hit or miss every time I go to this store. The service is great. Sometimes the store can get crowded and line management will lack, resulting in frustrations.BUT!They are always handling their business in every other way.In store stock and parts shipped to store usually next day.The store being busy will not stop me from going in.

I disappointed with this store in SanJacinto Ave, San Jacinto, CA. I called to ask them if the new store in Sanderson Ave is open and he told me “I’m sorry, a new customer is here hold down” and I was waiting for five minutes and nobody answered the phone. I am a customer too so, he got me mad.

Didnt like the attitude of a single store associate but otherwise worth the trip

Employees hardly try to help you out and just want to go home.

Their own employees asking us to to go get better service with OReilly. So, I did. Best advise ever. Do NOT GO to autozone. OREILLY IS THE BEST!!! You pay for what you get.

Great service friendly people

Good job boys and girls

Easy to order and return and order again. Excellent customer service. Very helpful.

Great customer service.

They had the part for my car! Yesssss! Thank you Auto Zone!

Hazel did not seem as if he wanted to be at work. There was no greet, no smile this employee attire (his uniform was stained) I just did not feel appreciated as a customer. Everyone else seem to be up beat. This could be a easy 5 star just by greeting your customer. I rather go to OReillys across the street from them.

Easy to grab parts fast if you know what you need.

Very friendly and helpful. Thank you!

Best autoz0ne employees are at this store.very nice and know what theyre doing.helpful

So many employees present yet 30min i walked around without being asked if i needed help.....id be happy if they acknowledged i was even in the store but of 7 employees and 1 customer i still stood in line for over 5 min whole they did their best to keep their heads down in great of making eye contact. When i was finally helped i was them bombarded with at least 3 deals at the register. Why do i keep going back to autozone

Maurice is absolutely awesome and amazing, incredibly helpful!

Customer service was not good at all

I went in today and had battery issue was help by a gentleman named Hazel awesome employees they wasn’t able to take my battery out but he walked me through it patiently n very kind 5 stars to you on your customer service u just don’t understand how u really helped me on my first time doing that wish I could of tip u but didn’t know if I was allowed to thanks again and blessings over you 🙏🏾

Customer service was horrible..stood in line for over ten minutes

Since company driver cut me off to get into this place it kind of changed my position know how I feel about the place. Customer service was I think completely lacking considering that they spent more time talking to each other about what they have to do inside the place and had me staying out in front of the register for quite a long time before somebody acknowledged that I was there . They and charged me a lot of money for gas cap. $21.00. Because of I inflation it could go up but not that much. The person did not want to be there. The other people not want to be there. I believe in customer service and customer service is a very important part of any business . Also for their company drivers should be be more curious if theyre wearing that uniform which represents their company.

Its Auto Zone. It is what it is. Last time in...They were helpful, knowledgeable and courteous. There is usually a small wait but nothing worth whining about. I will certainly will go back again when/if needed.

The staff there is very helpful unlike other Auto places in Hemet San Jacinto area

Didnt have change to give and customer service was awful. Didnt know what he was doing.

Terrific knowledgeable staff!! Very patient and helpful as well. Not often have j come across a women that can troubleshoot far better than i and takes control of my mental impairment in a very professional manner. I did not get her name, but mine is on the review. Thank you again for help with this matter 😳.

Always extremely helpful every employee is amazing here!

I have a lot of help and good service

Nice palace

Just being honest! I have had no issues at this locatio. I already know what Im looking for and i ask just for that. So, generally speaking I never have a problem. I usually go in the evening times when traffic is slow so I can get in and out.The prices are average!

These guys are very helpful and knowledgeable

The staff was very helpful! Guy really went above & beyond too help me! Really wont go no where else! Thank you Guy for all your help tonight & helping find what I needed for my car!

Customer service is almost non existent. Didnt get help, nor did the several people waiting. Went to OREILLY next door and was helped promptly.

Very helpful staff and they pretty much carry everything you would need for your domestic or Japanese vehicle. If you drive a Land Rover or other European vehicle you might not be in as much luck as I found out with my Land Rover. They can order just about anything you want however so this isnt necessarily a bad thing

Very rude and dont know what theyre doing in terms of cars. They were not even able to disconnect my battery. Also didnt know the correct tool needed. Ive met a few nice employees here but most of them lack common knowledge on cars.

Okay so today I went to AutoZone because my front lights needed bulbs put in and I couldnt do it so when I called them they offer they told me that they could do it for me as long as it wasnt a hard job so basically I went over there and bought the balls and they had one of their workers named Anthony come out and help me take the lights out and put the bulbs in he was very patient with me we work together actually it was kind of fun it was really nice very very good at what he was doing Im really stuck stuck on words but if they wanted me to write him at his work personally I would give him a 10 so if you go to AutoZone in Sam Jacinto ask for Anthony hes very patient and knows what hes doing

The staff at this one are always cool

Everyones friendly...good products, got what you need...

Service is extremely slow only one cashier, other employee was in the back chilling, other one was going in and out for about 20 minutes

I called beforehand to make sure they had the necessary parts I was greeted and helped promptly. Cant complain about the wait in line as there were a few people getting more than one part etc. I purchased my break pads there and have been satisfied with their warranty. Their hrs are convenient and help is always on hand.

No long lines

Lifetime Brakes; $20.00 credit when you accumulate 5 points which means every time you spend $20.00 or more per visit you get a point. Get 5 points, get $20.00 dollars of stuff on AutoZone. But the lifetime brakes are the best perk. Good for as long as she you own your car so you might as well get the medium to A1 brake pads.

Good service. Helpful with troubleshooting codes on my vehicle.

Manny was such a great help and had such great customer Service skills. I have never had such a great experience at any type of store before. Unbelievable service.

Not every employee had great customer service.

There was a gentleman working the counter by the name of Derek who assisted in older woman that needed her tail light installed I thought that was pretty awesome . Thank you for serving the community!! Good job San jacinto AutoZone!!!!

One of the ONLY AutoZones that have knowledgeable employees. I cant remember the dudes name that helped me, but thanks, big dog! A++

I went in to AutoZone with a problem with my alternator and not only did they test it for free (store policy) but the manager Juan, pulled up a picture of the part I was looking for on his stores data base as well as online and showed me that the part I was looking for had a different bolt configuration than what the computer was showing. He did additional research and located the correct part number and had the patience of Job. I cannot thank him enough for making a sweltering frustrating day much easier.

They have mostly everything your looking for at times good customer service

Slow service. The one on Florida is much better, but charges more for everything. It really is better to just order from amazon.

Excellent customer service. Are the best

Service was slow and stunk of weed

One could only wish 0 stars was an option. This place is a joke if you want every single part wrong with attitude this is the place to go! They dont know anything and will be angry if you do!

Very rude associates. I was waiting in line waiting patiently for my turn and another woman came I and she was attended to before me. Did not even acknowledge my presence. I have never been treated to awful before. I will not say that I will never go to another Auto zone again, but I will consider other places before I do. I will never go to this specific location ever again and I will make sure that I will let everyone I know about how awful their customer service is. I am disgusted at this experience

Its always great

I went in to get a sunshade for the car. Felt like a goose in a hailstorm. I had to get some help. Sales folk were compassionate and didnt treat me like a total idiot. I got my sunshade!

Excellent staff thats very helpful and courteous. Lines may be long at times but the employees does work quickly

Worse customer service that i have experience.. went in at 940am to 1030am waited in line all that time with no one in front of me.. employees were just walking around doing nothing not caring about the customers in the store

I used to be a parts manager at AutoZone, so my opinion is a learned/experienced one. This autozone seems to have a lot of stuff in stock that others dont, and Im not sure why that is but every time Ive gone in, I have found what i was looking for. The staff is quick to help and friendly, and the store looks really good (trust me, there are some wrecks out there--you can tell these guys actually front/face at night and stock the blamed thing). I oftentimes have a trailer with me and parking is ample and the location is nice down there in san j. Great place! Nice job, gang.

Friendly and helpful staff. Most of them anyway. And if they dont have the specific part, they will make recommendations for where you might find them.

Found what I needed pretty fast and received quick service to expedite my experience.

This place is busy at peak hours, but the service is always courteous. Its a clean and pretty well stocked store with fair prices.

Always have whats needed and store is always clean and organized. Staff is knowledgeable and processes orders quickly so your not waiting forever in line.

I ALWAYS SHOP AT AUTOZONE WHEN I NEED CAR PARTS OR CAR ACCESSORIES. I ALWAYS HAVE A GREAT EXPERIENCE. THE SALES ASSOCIATES ARE ALWAYS FRIENDLY

You know Rileys or AutoZone or Napa youll have good parts but I doubt his own employees the people that make that place great I got some quality behind the counter people there I love the AutoZone so I can work on hemets broken cars

Nobody acknowledge me. Didnt even say hi. Nor will be right with you. It took an employee that just walked in to a knowledged me. If it wasnt for her, I wouldve just left and gone to OReillys.

This store is either empty or a line 10 deep! Its easy to find but in a rough part of town-! Handi cap yes

Had a part on hold. Just needed to pay. The guy at the register wouldnt let me pick it up. I had to stand in line and wait. Then when I get to the counter they cant find the part they pulled and put aside for me. This place has NO organization. And their customer service sucks. Rude and not helpful. Ill shop elsewhere. Too much competition to deal with this.

Worst Auto Zone ever. Not poor customer service, NO customer service. I stopped by this location today, not my normal Auto Zone (I use East Hemet store) and there was a long line, only one employee in sight and stood there over 10 minutes, no greeting or call for other employees, people in line started leaving and eventually I did too. I went to my usual store and was helped immediately. I will not return to that store.

Helpful,knowledgeable staff.Wide inventory,good prices.

I will drive an extra 20 minutes to another autozone location because the employees and managers here are rude and unhelpful

Had what us needed and recommended a mechanic to use

AutoZone was decent...they had oldies bumping the whole time me and my white chick were helped by these ex gang members that worked there. In all I got the wrong part so Idk

Good customer service and fast keep the good work

Always helpful, but lines move way to slow