Friendly staff, decent trucks, what else ya need?

It was a Great deal and good service in the beginning.But then they ripped me off coming back with extra $100 for 9 gallons of diesel they claiming they filled over what I filled before dropping a truck after hours.I called to discuss, but guy I spoke with told me that the calculations are made based on mileage I make at 8 miles per gallon. And I have to provide a receipt to prove that I really filled the tank. Unfortunately I didnt take one at gas station, but filled about 10 gallons all the way up to the tank neck. No way someone would fill extra 9 gallons on top of that.They dont really want to discuss anything after charging whatever extra they want, so will have to start with disputing a charge. And will talk after.

Its my little get away when I need to park somewhere and have some alone thinking time, conveniently, right next to the freeway, so I can watch all the cars go by and think about my life choices.

Great help in the parts dept.!!!

Knowledgeable and helpful people. The best truck dealer in San Jose.

The service and attention is very fast

We had to rent a truck to move, it turned out that it took 11 days for us to move. 🚚I was so nervous on what it was going to cost us for having it that long.. 😵A very nice young lady at the counter named Nadine, helped us bring the cost down..Thats a huge Thank you 🤗Great customer service..Very clean truck..No problems..We Will definitely rent from Monarch truck rental again.. 😀

I’ve rented from these kind folks 2 years in a row now. The trucks are in good condition and the staff are quick and reliable. I had to make numerous adjustments to my rental just a few days before my intended pickup dates and they were happy to oblige. They’ve also got one of the best “per mile extra” rates in the Bay Area.

Professional and curious. Good COVID procedure.

Over 20 years I have always been satisfied renting here. Good trucks, flexible and timely, at reasonable cost. I would not rent anywhere else.

Monarch truck has been a great rental service, providing a variety of trucks that our education foundation has used to move equipment and textbooks. The people are helpful, knowledgeable, and curtious. So a great company.

It looks like most of the reviews here are from people that rent trucks from Monarch. I purchased a 2017 Hino 268A and had them build the dump bed and box as well. So total purchase price was about $100kFrom the beginning the AC unit never worked correctly, it did not blow out cold air. The truck was taken in three times within the first two years for this issue. Just this week we brought it in again for the same issue. Andy at their Union City branch told me it was not covered under warranty. And we needed to replace the compressor at a cost of $1,400. Mind you this vehicle has less than 24,000 miles on it. He told me my base warranty was only 24 months and the AC compressor is not covered. I went back to my salesperson and looked for help. I recieved none.I feel they knew prior to this last visit the compressor was bad. But they decided to do a Band-Aid fix and push it off and let the warranty expire so that I would be stuck with the cost.This summer our company is ready to purchase another $100k dump truck. But this time I will bring my business to a dealer that understands and delivers customer service and satisfaction. As a licensed contractor and business owner since 1985, I know how to deliver customer service and retain my customers. And I have now seen firsthand how not to do that. My recommendation to a small business owner looking to purchase a truck or add to your fleet, go elsewhere.

Dena and Daniel are awesome individuals. I cannot thank them enough. Great service.

Parts in stock. definitely on the high end of the markup scale but if you want oem parts immediatly theyre great

I just bought a Gmc w3500 with them, the truck its in very good conditions, and was a good price.. Bob and Ben ware very professional and they answerd me all the question I had.I will update in the near futrure if something goes bad with the truck....but look good..Thanks Monarch

Been a customer for over 6 yrs quality service u can trust . Great staff

Im giving this truck rental center only 2 stars because: The service was quick and easy but if youre going to charge your customers $9 a gallon for gas, then at least have the courtesy to TELL them that at check out not check in. And POST SIGNS telling your customers of your current gas price -dont just rip them off! Ryder only charges a few cents over and sometimes under the retail gas price.

Good customer service.

They always try to do things right . I will give it to them .and when you buy a car, truck. I guess, dont expect everything always to be perfect .

I got into an accident and Monarch fixed my truck and it looks amazing. If you need body work I would highly recommend coming here.

They over charged me,didnt perform tasks that they themselves checked off a list.Lied about all of it.I was so pissed i took the truck to a different machanic and he found even more that was not done but they checked it off the list and charged me $1500.00Dont even think this is a one off.Take a good look at their paper work then go check the work for yourself...

Awesomeness!!!!! Great service from knowledgeable staff and mechanics. I feel its the best work in town

These guys are wonderful, they helped getting my company with all our rental needs professionally and in a timely matter, thanks Monarch

Excellent service!Really great trucks!

Used the service, which was fine. However, had a funding issue with the credit card hold that lasted more then 10 days... I asked them to talk with my bank to clear it up and the person named joey told me it wasnt their problem. When my credit card company said they couldht release a charge from a vendor, I was left with an unhelpful vendor and a bank that couldnt reverse a charge they couldnt verify. I expected someone willing to discuss with my bank to confirm information i couldnt provide, they basically told me i was on my own. I dont care how good the truck was, not going back.

The only place in the area that carries an assortment of different size cargo trucks for sale .

Fast reliable service, quick turnarounds and somewhat reasonable prices.

I was stuck in traffic on 101 for so long, Google thinks I visited here for a while. LOL

Monique and edd were very nice...

Use them all the time. Need more diesel trucks

They actually open at 9:00a.m., not 7:30 a.m. as stated.

The staffs are friendly and very helpful

Very slow, didnt receive a copy of maintenance details, very poor customer service.

Great service

Good service very nice

Good service for trucks

Company Trucks Serviced There

Great customer service

Not good customer service.

The Best!

Professional work.

Dealing with them for over 15 years

Staff are very professional

Couldnt deal with better people

Never been there

Cool place

Bad service

Service is bad

Very expensive and no trolls available

Good service and good material