Jonathan was amazing with the help definitely buying again. Love the Tumi bags

This one on sanatana row has a much better collection. Nordstorm didnt have much of one. The service was great. The assistant waited patiently and explained the different bags. The checkout experience was good as well, as you would expect from a store like tumi. I would love it if they had a full length mirror to see how the bag works with you. Overall, a good experience.

I received a beautiful cute Tumi bag as a birthday gift today. My, store manager, and Jonathan, assistant manager took their time to write sweet birthday wishes to me. They really made my birthday special. Totally unexpected. Love the bag. Thanks for your generous gift. I purchased a Tumi luggage from them two days ago. Excellent service. Luxury experience. Quality products. Thank you both for your over the top assistance. I am very pleased with my experience in your boutique and your follow up.

Great customer service. One of the best luggage for traveling at a reasonable price.

Tumi luggage is losing its lustre. It just does not appear to be as sturdy as before. Maybe weight restrictions is bringing compromise in design.I dropped one bag for a minor repair. They took care of it, but never made a courtesy call for me to pick it up. I remembered after several weeks and visited the store.

Surprised...but not in a pleasant way. I thought by getting into the Tumi, elite family of fine luggage there would be some special service attached. Not only am I disappointed in the quality of the $1,200 carry-on bag I selected, but also in the way the “fix” was handled. I decided after a few years of owning and using the equipment, I’d actually have to send it in for repair.I did my research and drove 1.5hrs to a location that I was told offered a loaner service and would take care of sending my luggage in for repair or replacement. They charged me $25 on the spot as a processing fee to address the malfunctioning bag and then said they’d have to charge me another $300 as a deposit for lesser quality and used loaner? None of which was mentioned to me on the 1-800 call I made to research my next steps. Extremely disappointed. On the other hand, I had a really great experience this week with Lexus who is currently servicing my vehicle and offered a loaner — a newer version of the same model at no charge.I guess some “elite brands” care more about their consumers than others?

Tume is always Tumi. Nice quality, minimalist design, various options. This time I came here to repair my backpack. It’s not free but as still in guarantee, it didn’t cost much and it will be sent to my place weeks after. Service was good and quick.

The staff (Jonathan and Hahn) were very helpful in helping me select a bag.

Nice staff but they screwed up my monogram tag and asked, “Do you have another one?” - b/c we all go around with extra tags, right? Complete waste of time and now I have to scrounge around for my other luggage tag and go to another store - they didn’t even offer to get me another tag from the back for the inconvenience - just incompetent

Very friendly and helpful staff

This is the first time I am compelled to write a bad review. I entered to ask the staff about a return of an unused item, and not only they were not helpful, they were rude and condescending. When I asked in a low voice, with a smile, how could I return the product purchased in a Tumi airport boutique, they replied with a smirk that its not Tumis problem. When I asked subsequent questions, such as making the difference between a Tumi retailer and Tumi boutique (they look exactly the same), they did not address my questions, but responded with the same condescendence. It is absolutely the Very Worst customer service I got in the U.S., not to mention this should be a luxury brand.

Excellent quality with a lifetime warranty. Staff at this location is great and very professional.

Staff very helpful and store is well organized

Best luggage weve ever owned

Wonderful customer service.

Simply my favorite luggage

Took a 1 year old briefcase to get the zippers repaired, the store manager didnt even offer a loaner. If thats the service that you get from buying a Tumi products I might as well get something else next time. Dont recommend this store.

What you except from TUMI

Free parking is available right in the building