Phillip Chavez was absolutely the best. Exceptional customer service, answered all our questions, very knowledgeable and pacient. Highly recommend him. We needed all new appliances and he worked with us.Tao Foppen in plumbing was also extremely nice and helpful.

We ordered 24k in kitchen appliances back in January and were disappointed that our Kitchenaide refrigerator never came in to their facility. After explaining the issue to a manager named Phillip, he took care of us by finding a new refrigerator that we could get immediately and made sure that it was going to be delivered on time. He was very nice and professional and took care of us which made up for the slight delay of us getting our refrigerator. I would highly recommend you go in and ask for him!

We like pacific sales, very good quality and variety of products.

Lots of great pieces for the house. Staff is very helpful here and very informative. Thanks

Lucky to get one star. Worst Service can’t fill orders and on top very rude. Stay Clear of this PS location.

Adrian Jimenez has helped us with our appliance and plumbing needs at Pacific Sales in San Juan Capistrano. Amazing sales professional who we highly recommend. He kept us informed throughout the process in ordering and receiving our appliances for our kitchen remodel. It is seldom I write a review to praise a sales associate for going the extra mile but Adrian was the exception to the rule. If you need to purchase an appliance reach out to Adrian.

Absolutely worst! It has nothing to do with the extremely long wait for parts, but the customer service is terrible. When you call to get an update they are put out by needing to follow up. I will NEVER shop with PS again.

Great place to shop for appliances. Andrew was really helpful.

Walked in, was never greeted or asked if we had any questions. Left after 30 minutes to head to the Irvine location. Hopefully in Irvine they will be interested in helping the customer.

Excellent prices & service selling top of the line major appliances. They are so good that Ive bought all of my bathroom & kitchen fixtures, in cabinet convection microwave, double convection ovens, & built in refrigerator. I will be purchasing a Wolf stove top & ventilation hood in a couple of months.

Overpriced appliances and minimal inventory. Customer Service is limited to asking whether You found everything alright. Ive purchased from this particular store before and Customer Service was a lot more personable and They seemed to care.

I had a broken built in oven and tenants moving into the rental in four days.Andrew Lam got me the new builtin installed in less than three days. Thanks for getting that emergency fixed for me.

There is little to no concept of customer service. I highly recommend that you take your business elsewhere. I ordered a fridge for delivery. After waiting 2 weeks, due to lack of delivery resources, without a fridge they were set to deliver between 8-12pm, and finally delivered it at 5pm. The inside was damaged and one drawer was shattered into glass pieces. Glass everywhere, in the fridge, freezer and all cracks and crevices. A trail of glass shards spread from where the delivery truck parked all the way throughout my house to the kitchen. Unfortunately i didnt realize this until they left. After calling and speaking to several people they said they could swap it out in a week. Unacceptable. They figure out a way to bump up the delivery to an earlier date. Delivery guys just came without a fridge. They said on their sheet they could see that they should have a fridge to exchange but theres no fridge in their truck. So we call the warehouse who says that they have the fridge but just didnt have the time to load it on the truck. Oops, so sorry we can offer you a $25 gift card for your trouble! What!? Gee thanks. So now we are scheduled out for another week. Well see if it shows. Unbelievable.

Dave in appliances was extremely helpful. His knowledge of the products was outstanding. He was a great help throughout our remodel process. He provided his cell phone and always was always there to answer when i needed him for questions. His recommendations were very helpfulExcellent service. Thanks.

My experience got off to a rocky start with this company, but the way the manager Dave handled things was very impressive. They had made a couple of mistakes with our order, and it ended up costing us extra time and inconvenience. After speaking with Dave and explaining what had happened, he immediately went to work to do his best to make it right. He really did all that he could to correct the mistakes. I was very impressed with how he handled it and wish all companies handled mistakes in this way. Thank you!

WOW! Great selection of kitchen appliances, which was our focus. Lots of high-end choices. After looking at ranges, we kind of wandered over to the bath area. Tubs, faucets, sinks, toilets. Also, great hardware selection. Lots of ideas and inspiration for a remodel or new build.

So far we are 3 for 3 if the pieces we want for our kitchen. Actually found all 3 open /display saving alot!

Ordered shower unit as separate items, Al was nice enough but the parts did not get ordered at all. Then what was amazing is that nobody knew why, or cared at all. With customer care like that I’m amazed they are still in business.

If you value your safety and possessions, DO NOT SHOP at Pacific Sales. Last year, two of their delivery guys, Carlos and Jose (who werent wearing any sort of identification tags), delivered my elderly mom a new washer/dryer set. One guy asked my mom to bring him some tape upstairs while the other guy went downstairs. Immediately after they left, she discovered that her wedding ring and diamond tennis bracelet were stolen off the kitchen counter. We filed a police report and contacted Pacific Sales who directed us to their corporate office. Rather than be sympathetic and helpful, the woman on the phone asked why my mom would leave the guys unattended even for a minute, because she never does. Better question, why the f*%@ are you contracting with a delivery company who uses thieves. If Carlos and Jose show up at your house, turn them away and demand different delivery guys. These guys are criminals and this company harbours them with no remorse.

Owned by best buy and cheap k out the damaged department. need to be a good negotiator, but anything reasonable goes. great deals

I have no problem with the pricing, selection and sales department however, DO NOT USE THEIR DELIVERY COMPANY. Yesterday, two of their delivery guys, Carlos and Jose, delivered my elderly mom a new washer/dryer set. One guy asked my mom to bring him some tape upstairs while the other guy went downstairs. Immediately after they left, she discovered that her wedding ring and diamond tennis bracelet were stolen off the kitchen counter. We filed a police report and contacted Pacific Sales who directed us to their corporate office. Rather than be sympathetic and helpful, the woman on the phone asked why my mom would leave the guys unattended even for a minute, because she never does. Better question, why the f*%@ are you contracting with a delivery company who uses thieves. Im going to file a complaint with the Better Business Bureau and make sure I find out who these piece of shlt delivery guys are. If Carlos and Jose show up at your house, turn them away and demand different delivery guys. These guys are thieves.

Horrific customer service. My first time EVER reviewing anything online. I have been a customer there for over 30 years. The success apparently has gone to their head and/or they are experiencing very bad management currently. Stay away if you can. You will most likely regret it otherwise. Horrific customer service. Wait time in the store is too long...special orders, too long to arrive...calling the store, often goes unanswered, and when they pick up, the hold time can be 15-30 minutes long. Just save yourselves the aggravation.

Greeted rudely and loudly by lady at desk. She didnt have what ineeded so I was 5eated like I had a contagious disease.

My daughter moved into a new home recently with her husband and two small children. She bought a relatively new whirlpool washer/dryer set from a friend who had just moved back to the area. When we went to install them we found that the dryer was an electric dryer which is much more expensive to operate in Southern California than a gas dryer and the outlet was not the right 220 outlet. I did some research online at local retailers. I wanted to match the duet whirlpool washer model and was surprised by the large number of different models. I went to Pacific Sales. They found the matching gas dryer, gave me a good price and had the appliance deliver and installed in one day. My daughter was very happy with the service.

Great selection at both locations. The sales staff was knowledgeable and helpful.

Dave Samson at the SJC store was great to work with. He helped us get the best price on our items and was the reason we purchased from Pacific Sales

Though I had to wait a few minutes for help, Tao was extremely helpful and I recommend him highly.

David Samson, the Store Manager runs a great store, jumping in to serve customers himself with great patience and attention to detail! Grateful!

If you want to sit on hold for most of your day and purchase backordered merchandise, definitely go to Pacific Sales. In 10 years as an Interior Designer, I have never experienced such bad customer service. The employees made numerous mistakes on my order and the installation crew damaged my clients custom cabinet during installation. There prices are good, but there is a reason for that. Go to Ren West instead!

I visited the store twice shopping for 5 pieces of high-end major kitchen appliances. The first time I couldnt get anyone in the store to make eye contact with me, and they didnt seem very busy. The second time I stopped by during the middle of my work day, dressed in scrubs from my medical job, and I was completely ignored even when I asked a salesman for help. I ended up spending 12K at their leading competitors appliance store. I was left very confused about why I was ignored.

I generally do not write reviews, but in looking at the reviews on line I concluded that I owe the staff at PacSales SJC a response. we purchased appliances for two kitchens in the last 6 months and the plumbing fixtures.We received expert help. We received a competitive price that was insignificantly different from the internet--and they are local to deal with.The installers bumped and slightly dented the bottom door of the double oven. The installer disagreed that he caused the damage. Even though we did not buy the oven from Pac Sales, the manager agreed to cover the cost of a new oven skin and installation.We could not be more pleased with the professionalism and service we received.

If you want Lies, deception, and misinformation this is the store for you. Theyll have no respect or time for you once they have your money and you dont have your appliances. Do yourself a favor and deal with ANY other seller, youll be better off.

Great deals on appliances. Helpful sales staff.

Mike Diana & Carol where all very helpful, my order was on time & everyone there was very polite & courteous. All & all the reviews that I read didnt apply to my experience at San Juan Pacific Sales!

Big showroom, many products on display, knowledgeable and helpful staff

Al does a great job

Always an easy shopping experience and quality selections

Literally a one-stop shop.

Great customer service so far!

The selection and prices were fine. Couldnt seem to get anyone interested in helping us, though.

Service is awful. I spent $25k there and every time I went in there, the guy looked at me like he had never seen me before. My $8k range has a grease catch that is chipping paint after 2 months and it has been a mission to get it replaced.

It did not have most of the appliances we needed and there was no people to help us out.

Amazing Staff

Wide selection of appliances and bathroom fixtures.

SLOW!!! SYSTEM IS ARCHAIC. THEY ALWAYS SAY I WILL GET BACK TO YOU AND NEVER DO! NOT SURE HOW A COMPANY LIKE THIS IS STILL IN BUSINESS

I walked in needing to buy $10,000 in appliances. I was ignored for 30 mins so I left. I guess they didnt want to help someone with 2 kids.

Getting warranty coverage was a nightmare!

Sh*tty customer service

Great selection and mediocre staff.

VERY poor service!