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Paradise Automotive Group
32592 Valle Rd, San Juan Capistrano, CA 92675, United States
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Paradise Automotive Group
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Er
Review №1

Flew from WA to buy a truck from them due to the amazing price and quality. Carl was amazing - he even picked me up at the airport. Best service I have ever had buying a vehicle. Since we weren’t able to see it in person immediately, we asked for a quick video. Carl took multiple pro-level videos from every angle! Nicest guy, best service ever. Would absolutely fly down there again for my next vehicle.

os
Review №2

Best Dealer experience, got there 10am go out with my 598 HP beauty at 10:55 am. Serious and professional salesman, managed by professionals and honest crew. Highly recommend!

Ra
Review №3

Great place to shop for a car. Had a enjoyable time there. Very knowledgeable staff.

Da
Review №4

They were great. Everybody was really nice and helpful. Didnt purchase from there though...

Ta
Review №5

I bought a car from here. Smooth simple easy process. Car was as listed. Very nice. The purchase was smooth and went better than expected. Carl was amazing a great person all around. They follow up after for satisfaction. They do not push sales just genuine great company.

Ma
Review №6

Well... what can I say. Its a used car dealership.Bought this vehicle out of state. The process was pretty dreadful and slow. Tried to charge me $800 for a GPS tracking device that I didnt want or ask for and then claim it was already installed and not negotiable... Next, Ill overnight you paperwork turned into the next day and then the next day, ended up taking week.Then once that was done, took another week to find a truck to ship it. All in all, took nearly a month to between first contact and the vehicle arriving. Absolutely no follow-up from Jimmy in sales... Sent several emails looking for an update with no response. I recommend dealing with Allyson if you end up going here.Car showed up and was filthy, the truck driver confirmed with pictures that they did not wash it before it was loaded. The vehicles battery was also dead upon arrival, the transit took a day and a half so unlikely that the battery was charged to begin with. Lastly, the car showed up with no paperwork proving I had purchased the car so I was unable to drive it.All this to say, if they wouldnt have had the vehicle I wanted in the first place, I would have never gone through this dealership and will likely never buy from here again.

gr
Review №7

No integrity. Will run your credit through multiple banks then sell the vehicle of interest to someone else after they say, some one else is interested but your first in line so we will get you the car dont worry we dont do business like that . Bad business

Va
Review №8

Flew in from out of state to purchase a vehicle. They made it very easy to get to the dealership and had the car ready to go when I arrived. Great dealership with quality vehicles.

Da
Review №9

Everyone is Very Nice, great customer service, in the waiting room theres free Cold bottle of water, large TV to sit and wait. They also have a large Collectors of Vintage and New Cars on the lot for sale

Br
Review №10

Great place to buy cars, easy going and best prices!

Ja
Review №11

I bought a 2000 Dodge Viper from Paradise and overall was very pleased with the entire process and great customer service. Highly recommend.ThanksJason

vi
Review №12

Bad experience went there to see a 2 cars that I saw on offer up I call them they said come to look at the cars they are available, I drove from garden grove 20 miles to check the cars I was ready I have 10 k with me for the down payment, first the guy who I ask for the cars, not even have the courtesy to approach me to ask if I need help, I have to go to him and ask about the cars, he said the first one its not on the lot the owner is using it right now and the other one is on the mechanic is not ready what? You think you can play with people like that and make them waist there time, please be professional and do your job, and tell the owner to buy his own car I dont feel good knowing that somebody is using the car I want to buy 🤔

Ji
Review №13

Disappointed that I was told an oil change was going to be about $80 and when I came to pickup, it was $127. I do not mind a small difference but, that is more than 50%. Very disappointed.

Ra
Review №14

My husband and I had been searching high and low for the perfect Prius to replace our recently totaled car. We had some negative experiences with other dealerships pushing sales on us. Jimmy and Joe from Paradise were the opposite of pushy car salesmen. They were so accommodating, easy to work with & positive. That is what buying a car should feel like! We actually enjoyed the purchase process & were so stoked to find our perfect match. Thanks paradise!

Ra
Review №15

Overall a fantastic experience buying my dream car here! Noah and Steve were great. Thanks guys!!

Jo
Review №16

Very kind generous staff, I only give it 4 stars instead of 5 because of the vehicle I bought, a 6 speed jeep wrangler has its shift knob freely popping off the shifter and I had to drive it home like that, the staff said theyd send me a replacement though so its good besides that.

Mo
Review №17

I was in contact with a sales person there I filled out the application and everything they said i was approved to come down so i drove all the there geom Sacramento for them to tell me i not approved and i need almost 10k to put down when I asked them over the phone. Not very professional to lie to people and have the drive 2 hours away for nothing!!

ma
Review №18

Best place to have vehicles serviced

Di
Review №19

Eddie and his team at Paradise are true professionals. After tons of problems with a newly purchased BMW, Eddies technicians not only took care of all the issues and advised me on the health of the car, but Eddie even went out of his way to help me with the registration and paperwork issues I had. He was readily available on his personal phone, even outside of working hours for emergencies. Theres not much he and his team cant do.

ky
Review №20

Probably one of the most well equipped and cleanest repair shops youll ever see. Top notch.

In
Review №21

I like their concept of a dealership and the choice of cars. However, the turn-off for me was during this pandemic (last few months) none of them wore a mask! The whole group. No matter what your convictions are at least pretend to care for others.

Ra
Review №22

At a loss for words. My family and I were on the hunt for a car so we called and visited many places from SD to LA. This is the only one that didn’t call us 6 times and a day, that came out to greet us, gave us the key to the car we liked, and then walked away to give us our space. Carl and Jimmy are not your average salesmen. My husband and I sat and talked with them about real life things while they worked on getting us the best numbers they could for our vehicle purchase. We left feeling like we made two new friends. You will not be disappointed!

Ni
Review №23

Very good service will recommend for anyone who needs repairs on their cars or maintenance 👍

Ry
Review №24

Thank you Paradise automotive! You guys helped me build a dream truck. These guys go way beyond service as this truck was a custom build and I can’t tell you how many compliments it gets thanks to paradise. They helped me with full long travel suspension, retrax bed cover, amp research steps, springs, King Shocks, and wrapped 37inch tires into this beast! Thanks Paradise Automotive Service

Ja
Review №25

This was my first time buying a used vehicle and lets just say i was very nervous... I searched dealers and private sellers all over until I found the perfect truck at Paradise Automotive. Carl was my salesman and he was great; professional, communicative and thorough. The entire staff went above and beyond to ensure the used truck was solid for me. I didnt want to post to soon, as you never truly know what you may get with used vehicles. But now it has been about 2 months and the truck has been perfect. Carl and John the owner (and all the guys in the service dept) made sure the truck arrived to me in the best shape it could. And for that I couldnt thank them enough. I would definitely recommend the dealership to anyone!

Mi
Review №26

Ive been shoping for about 6 months,and when u get to look at a car, it looks like s___tt .but when I went to paradise,it was seventh heaven.

Ha
Review №27

Shout-out to Jimmy the Financial Manager and his crew. Jimmy and his team were amazing! The whole process was easy and they went above and beyond to provide great service. I definitely recommend going in if interested in one of their vehicles. Very honest and hard working team!

Wi
Review №28

Place is great bought my car here even though my credit is super trashed but havent had any issues with the car its been good. They worked super hard even though I have a business and only had bank statements. Would reccomend to anyone!

Ju
Review №29

Great deal and very low interest rate.

Jo
Review №30

Food wasnt amazing, but it was good. I liked their baked mussels. Service was super slow.

St
Review №31

Awesome cars and service. A number 1 place to go.

jo
Review №32

Josh and the J Paradise team are by far the best car dealership I have ever been too. This was such and experience for my wife and I. Not only did they help purchase my Range Rover But, they went to bat for me with financing and got me a great interest rate. This is a family friendly place and I will definitely recommend them to all of my family, friends, and families friends too!! We went there from Riverside County to Orange County for their services and I plan to just drop by the say hi whenever I am in the area.

So
Review №33

Great dealer to work with to sell your car

Cr
Review №34

One of the greatest spots in OC to buy a vehicle

No
Review №35

Friendly, and knowledgeable sales team. Competent financing department that knows their stuff and provided plenty of options to get me financed. Top quality cars at reasonable prices for them being sensibly used. Service on your car is included if you purchase the package with the extended warranty. Even that was an excellent $$$ value.

Ry
Review №36

Got a used car from here. Neil wa easy to deal with unlike a lot of used car sales people.

We
Review №37

Professional. Proficient. Honest. Courteous. Helpful, and there was never any pressure or awkward questioning. All their inventory seemed high quality. I bought a car from a dealer twice in my life; once was unpleasant, once was uncomfortable. My experience with Paradise was VERY pleasant and comfortable. My next car will most likely be from here. Ill save time time searching and avoid the risk of the unknown dealership and run to this shop. Good luck finding your car there - theres a lot (literally) to choose from.

BR
Review №38

This was the best experience I’ve ever had at a Service Repair Shop!!! They have me as a customer for life!!! I needed an alternator and was quoted a price that made sense. They advised me why I may be using more oil than usual and suggested repairs that were expensive for me. I wound up having the repairs made and was pleasantly surprised that the repairs were cheaper than previously quoted. I have NEVER had a repair become cheaper than quoted... so finding Paradise being honest and with integrity was a rarity! Thank you Glen and Todd for being such a refreshing change in the industry!

Wi
Review №39

Great service

Da
Review №40

I went to this dealership after looking for a type of car for a long time. Not really having any expectations, I was met with some of the most honest and nicest salesmen that were polite on the phone, sent me photos of the vehicle in interest, gave a full tour, and instantly gave me an out the door price that fit into my loan and great monthly payments. I never felt like I was being hassled or played, like in other dealerships. They went out of their way to make me feel comfortable, and confident in making my decision on the car, they were very professional in everything. I strongly suggest coming here, the owner is very kind and knowledgable on cars, and the salesmen were open and apologetic on any misunderstandings. Very easy to work with, with the best customer service. I worked with Daniel, who did the numbers, understood my situation and did a great job overall in helping. I would definitely come here again, and be excited to purchase another vehicle when the time comes. Overall, amazing experience, pleasant atmosphere, and awesome customer service from ALL of the employees that were there.

Ca
Review №41

Great people, made our buying experience easy and fast. Great prices and willing to help. The car we purchased was clean and ready and waiting for us. We would be happy to refer them to anyone else looking for a car.

Ab
Review №42

I came here yesterday because I had a couple lights turn on my old Lexus. They are the perfect combination of professional and friendly over the phone. They didnt try to rush me off the phone. When I got there, they were easy to find. I got my car back the same day, the issue was fixed. I appreciate the price, turnaround time and honesty I experienced here. I can see why they have a good rating.

Sa
Review №43

Very easy purchasing process. They are fair and honest. We came in pre approved and they were even able to get us a better rate. We ran into a couple of issues within days of purchasing our vehicle. Josh was easy to get a hold of and quick to respond and fix the issues. Some of the best customer service experiences we’ve had. I would definitely recommend this location and we will be returning to them for our future vehicle purchases.

Pe
Review №44

I have owned over 20 vehicles in my lifetime. From exotics to commuters, Ive delt with a lot of dealerships. After buying my car at Paradise, I can honestly say that I have never, EVER recieved the kind of honest, professional, knowledgeable care from any other dealer, new or used. Not even close. Their service department is thorough and enthusiastic about their job. This place is a utopia.A special thanks to Josh the GM, Jimmy in Finance, Amanda in Customer Care, and every single salesperson who seemed like their one and only mission that day was to sure my wife and Is expectations were exceeded at every step of the process.

J
Review №45

I just bought a car from Josh and Jimmy. I live in L.A. and knowing the final price tag with taxes an everything was very important for me. I knew I wanted the car, and my biggest concern was how much I would pay for dealer, dmv and whatever other hidden fees. Josh gave me the FULL price over the phone and I couldnt be happier. The car had everything I wanted. So I told them I would be there today and after driving 70 miles to get it, the car was still there! Lol, I have heard horror stories from other dealers that dont honor appointments and sell the car from under you.Anyway, after driving 70 miles Jimmy greated me, showed me the car and I was sold. Long story short, I would buy from them again. They didnt waste my time, had the right price for the car I wanted and I loved the experience. I would have loved it more if they gave me a chance to take at least $100 off, but it is what it is. It was a good price even without the chance to negotiate.

Pe
Review №46

I have purchased and sold cars from some of the best Dealers and professionals in various states for 40 years. Braman, Autohaus, Auto-nation, Alpine, Eurocar, Mercedes, and others. I just completed a transaction with Josh Stabile at Paradise Automotive Group. Josh demonstrated unparalleled integrity and professionalism. Josh did everything efficiently and just as he said he would. If you are looking to sell and/or purchase an automobile and have a real relationship with a professional, who is in a league of his own, contact Josh at Paradise.

La
Review №47

Josh was a big help on buying my vehicle from me he straight forward and does not beat around the bush. he keeps his word. if you need to sell a vehicle with no hassle this is the place to go .thanks Lawrence w.

Jo
Review №48

Want a relaxed, knowledge group of professionals to assist you in your purchase of your dream car? Go no further than Paradise Automotive, located in San Juan Capistrano. Josh, the general manager, and his select group make you feel comfortable from the minute you make contact with them. What a selection of fine road machines! And knowledgeable. So nice to deal with folks that have the answers and back them up with written verification. I had been discussing a particular vehicle with them for several weeks finally finding the time to take the two hour drive. I was not disappointed! Stopped to see several other vehicles on the way. One dealership’s car was not as represented and a second dealer gave BS answers to several questions as he tried to push me to buy. When I arrived at Paradise, I was a little on edge. Josh made sure that feeling didn’t last very long. He threw me the keys, saying “Go. Take it for a nice drive,” giving me directions to go to wring the car out. Other dealers insisted on riding along, babbling the entire time. After my ride, we quickly arrived at an mutually amicable price. Being an out of state resident, plans were immediately started for me to take delivery in my home state. The vehicle arrived promptly a few days later as promised. The transport team was also very professional and it was easy to see the care they took as they unloaded the car. If your looking for your special vehicle, spend all the necessary time doing your due diligence but save some time and stress by getting ahold of Paradise when your ready to make a move. Jon Ash

Ri
Review №49

John Paradise always has a nice selection of cars 🚗

Br
Review №50

Was the best experience Ive had in my 40 year+ of purchasing a pre-owned car. Great People!!!. Honest, and great follow up on any requests. All vehicles are high end top quality.

Ca
Review №51

Excellent experience from start to finish. Great group of people! Don Brown is a great person and very easy to deal with, down to earth and fun to talk with. No pushy sales, just honest and ready to try and make a good deal for you. Jimmy the sales manager is also excellent!I love my Porsche Boxster S! I could be happier with the car and the dealership!Check out Don and the Paradise Auto Group if you get a chance, you will not be disappointed.

Da
Review №52

First time I left a auto repair company impressed. Paradise had amazing service. They were honest and transparent and I didn’t leave feeling like I was taken advantage. I’ve already referred them to three friends. 👍🏻👍🏻

Gi
Review №53

My daughters car broke down and Paradise was highly reccomend by a family friend in the auto parts business. Couldnt be happier with the quality of their work and professionalism.I live in northern California most of the time, but any repairs or maintenance I can postpone until Im south I will.Thank you to Glen and Todd.

Ba
Review №54

Most professional staff I have ever worked with purchasing a car.

De
Review №55

I am always happy with the service I receive at Paradise Automotive, ever since I got a vehicle from their dealership, routine maintenance has never been easier. They have an awesome team in sales, customer service, and management! Their in-house service is reliable and trustworthy, they even paid for a Lyft driver to come pick me up and drop me off when my radiator was getting fixed. When my vehicle was ready, they called me and offered to pay for a Lyft driver to pick me up and bring me back!Thank you again, I am very happy with my vehicle, the service I receive, and I always recommend Paradise Automotive to my friends and family who are looking to purchase a vehicle!

sh
Review №56

Great service and reliable mechanics. Recently purchased a vehicle here and let me tell you, I will continue to come back to paradise. Oh and spoiler alert, theres a DMV lady who comes and takes your paperwork in for you 😱 life saver!!

Ja
Review №57

Always a pleasure to work with those guys.

Mi
Review №58

Bought my last 4 cars there .They are the best. Great service, the best for no hassle car buying. Used car manager is super friendly.

Ho
Review №59

David is the guy you wanna go see. A great example of showing empathy, customer service and honesty. My experience with other members wasnt so good. He was all about service 1st, others were looking at closing that deal... TODAY.Its only because of David, we got the car here and ofcourse since we liked the car.

We
Review №60

Great Experience professional customer service very clean garage

Pa
Review №61

I had purchased a part online and replaced it and was getting the same fault with two new parts. I needed to determine if the problem was my car or the parts. Paridise Automotive demonstrated that the part was bad gave me a low cost option to get my car completely repaired. The value of the work received far exceeded the cost. I had authorized the cost to go higher for an additional test. The cost did not go up. For anything I can not do myself, Paradise Automotive will be my first stop.

Pa
Review №62

Great service department

Tu
Review №63

Good prices,excellent services, very professional, will deliver the car for you to see and test drive it and will deliver to your door, first class services thats why we bought a C300 Mercedes here, good experienced. Jimmy very helpful .thanks paradise automotive.

Ru
Review №64

Quality used vehicles, full warranty, pressure free environment, full service department.

Vi
Review №65

Bought a car from TrueCar.com site from this dealership. The car was at a great price and the staff answered all my questions. Daniel even took time from his vacation to meet me while in Las Vegas to complete/sign the paperwork. The company even had a great contact that shipped my car to Las Vegas at a great price. The best car buying experience I have ever had. Thank you Paradise.

Ro
Review №66

Bought my car here a few months ago and Ill never go anywhere again these guys are really nice and straightforward with a great selection of vehicles. Service department is the same and really good rates on body work too

Da
Review №67

John Paradise runs a great dealership and his cars are always top of the line! John is a great guy and is always available to his customers. Thanks again John and Paradise Automotive Group, you guys are all cool!

Se
Review №68

I purchased a 2007 Mercedes GL450 in March of 2014. The price of the vehicle was a great deal. The condition of the vehicle was very good. A few months after purchasing vehicle I had a small mechanical problem and I had not purchased the warranty; so I had to pay for it. They gave me a huge discount on the work just to make me happy. Any time I have an questions related to the car I am able to call and they get someone on the phone that can answer it. In the past I have been in the auto industry and I am very aware of what goes on. This dealership runs a clean and honest operation dedicated to providing good service to their customers. I will definitely continue buying my cars from them and recommend them to others. Thank You Paradise Auto!Sincerely,Jay Akar

Ma
Review №69

Dave was a great guy, very helpful with our making the right decision on our VW GTI. We test drove many cars and he was so patient while we went round and round. Steve finished the deal very efficiently with all the paper work and let us know all the protection plan options! He sent us on our way with 2 gift cards for oil changes at Paradise. We highly recommend them for buying a car.Aloha Marsha

Tr
Review №70

Paradise is awesome they are always about the customer. They even paid for a ride for me and my girlfriend to go into San Juan to grab lunch while my car was serviced.

ja
Review №71

Bought a Cadillac years ago, very happy with the sales staff and owner. I needed a truck so I went back and still great staff and pricing.

Co
Review №72

They are literally always amazing

Ri
Review №73

Steve made it painless and did the paperwork in an hour just as he said all of the staff were friendly and nice thank you

Ja
Review №74

Very happy with the service Jay Amado provided me with my 2015 Range Rover! Best service in town!

Si
Review №75

By far my best experience shopping cars. If you are trying to negotiate on a cars price, this is the place to go. I was lucky to reach on the phone by far the most dedicated, friendly, respectful and honest sales person Ive meet, Perry Koster. I happened to be about 2 hours away from this dealership, and after explaining this to the Perry, he helped me negotiate the cars price via phone calls so that I didnt have to make the drive before knowing their best price. They dropped their internet price by $980, which was already below market value by about $1500. It only took about 1 1/2 hrs of back and forth calls, but it was well worth it. After Perry told me he was going to be able to get me the price I wanted to pay for the car, we decided to drive to the dealership. We test drove the car, which by the way is in impecable condition. We loved it and decided to buy it. Everyone at the dealership seems very friendly. Jimmy, the guy at financing was very helpful too. He answered all of our questions and explained things in detail. He also did not try to push us to buy GAP or extended warranty that they usually try to push you to buy so bad. He brought them up but understood when I told him I wanted to check with my financing company first.Overall, I had a great experience. Im very happy with the car I bought, and would definitely recommend people to give them a chance before going anywhere else.

Ry
Review №76

The best service in town!! Teera and Glen run a top notch operation!!

Mi
Review №77

Fast, courteous service and a nice lounge area to wait.

Ga
Review №78

Great place to purchase a vehicle all makes back by great people

Pa
Review №79

Absolutely a trustworthy dealership. John took care if everything with no glichgli!

Ja
Review №80

Thank John P for my 2015 BMW 650 coupe love it, this my 3rd car bought from paridise automotive great organization, highly recommend!!!!

Am
Review №81

WOW. .....did somebody say slimy car salesman douchebag for lack of better words!!! I found a few cars online I wanted to check out, looking to get a different car in the next couple of weeks. Looking to get a Lexus IS 250 convertible Perry the car salesman approaches me and my friend by yelling out the car window of the car he was driving. After parking the car he comes running over to us. I told him I was looking at the red Lexus convertible I told him Id like to take it for a test drive, I had saw it online thats why I came to the car lot today to check it out. He had to get the keys because there were three cars pulled in front of it and then asked me if I was going to buy it today talk about tacke!!! I told him I was going to get a car within the next couple of weeks he proceeds to tell me the car wont be there in a couple of weeks, I said thats okay if you dont want to sale a car, theres plenty of other car lots.... he took over 20 minutes and hadnt even moved one car. during that time I saw some things wrong with the car and told him Im not interested, he made a pouty face are you kidding me are you a 2 year old GIRL????? Needless to say Ill be buying my car somewhere else!

Ro
Review №82

Glen is patient and professional. Hes fair when helping us through major repairs to make decisions we can live with.

Bo
Review №83

Our family has four cars, and we trust Glen and his team with every scheduled maintenance and repair. I highly recommend!

ia
Review №84

Amazing as usual but I’m wondering if you guys took my tire pressures or filled them up or anything like that I drove up to school a few days after having my oil changed and the tire pressure light came on none of them are flat and I gauged them all at 30 psi but I think I had them at 35?

xi
Review №85

Their service is great. Tom is a nice guy.

Ma
Review №86

Great customer service.

Ja
Review №87

Great place great staff definitely will be back. Big selection of vehicles.

Ta
Review №88

Glen is the best. Great job.

Ma
Review №89

Carl was great & professional.

He
Review №90

Outstanding service. Ask for Glen

He
Review №91

Excellent service, will return again and again.

Tr
Review №92

These guys went out of their way to take care of us.

Do
Review №93

Great dealership with high degree of integrity

Da
Review №94

Spectacular Automobiles!!;;!

Cr
Review №95

Fabulous car dealership

Ho
Review №96

Check out this place before shopping anywhere else. The guys are super.

Bo
Review №97

Great experience

Ri
Review №98

Love that place

Er
Review №99

Fantastic service!!

An
Review №100

Fast, honest, professional service

Information
45 Photos
100 Comments
4.7 Rating
  • Address:32592 Valle Rd, San Juan Capistrano, CA 92675, United States
  • Site:http://jparadise.com/
  • Phone:+1 949-347-2522
Categories
  • Brake shop
  • Auto air conditioning service
  • Car repair and maintenance
  • Car dealer
  • Car service
  • Repair service
  • Tire shop
  • Truck repair shop
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:Closed
  • Sunday:9AM–7PM
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