It was a very unpleasant experience. Today I was looking for different products, the representatives were talking and I approached to inquire about a product, they only pointed to the hallway, of course I could not find it, the only friendly smile I got from the man at the cash register. Kindness and service are vital in customer service.

I’ve never been let down by a staples like I was today. First, they took two hours to print my photos, just for them to be terribly pixelated. They then continue to print them like that. So we went to buy photo paper to print them ourselves just for all their registers to be down. All I know is target never lets me down.

Went in today to the ups kiosk I was very impressed by the customer service I received, patience and just going out of the way assistance. I really appreciate staples has token the time to employ great workers.

Dont send anything here to print if its a special order. Staff is incompetent and confused. They dont follow up it takes forever to get a hold of someone who know what is going on. Find another printer

Excellent prices and sales.

Clean, well stocked, helpful staff, knowledgeable manager, many services, and COVID safe. This is the very best office supply store. Returns are professionally executed. Parking is easy. A joy to have this store in our neighborhood.

I walked in for very thin paper and was met byAmelie. She was perfect help, knew exactly what I needed. Wow, Staples! Great Customer Service!! Thank you for making my day so easy!!

I had a great experience at the print center today. Peter and Hunter both provided amazing customer service! Peter went out of his way to complete my job earlier than expected, all while being very polite and pleasant. Hunter was also very courteous and answered several questions for me. I’d highly recommend the print center at the Staples in San Juan to anyone looking for a hassle free experience.

Best Staples I have ever been to. A guy was extremely helpful finding us the right laptop charger and then giving us some great advice. Went to the cashier who was equally as helpful and just in a great mood. Usually kind of dread going to these types of places but I’ll be back instead of going to Amazon.

I was so blown away by the excellent customer service that I got today from Raven! I was feeling discouraged when I wasnt able to find the correct ink cartridge for my printer. So i walked over to the front counter and i asked if by chance they still carried the Kodak brand of ink, because i havent had to use my printer in many years. Raven responded with a positive solution and ordered my particular ink right then and there. I am so happy to know that in todays world there are still genuine people who will go above and beyond for a stranger! Thank you Raven!

Great and kind service from Jake! Thank you for your help!

Staples has everything you need for a successful home or business office. I highly recommend!

On July 6th I went into Staples in San Juan/Capo Beach Ca for a few odds and ends and while down the memory card isle we had a 7.1 earthquake. It rolled a lot and I was in a clear above my head area so I sat on the floor while it continued. The employees freaked out and laughed and did not make one attempt to check on customers or try to get people to exit the building as any type of safety protocol. As they were talking, one of the guys started saying he thought he waving a seizure as a joke because of the earthquake. Then he made seizure motions as he was laughing about it, and the others standing around laughed. How awful is this behavior while you are working for a company and are the face of providing customer service, and to behave like that.I find that appalling beyond belief as I am Epileptic and living a life with Epilepsy. I felt very uncomfortable in the store. I made my purchase and made a comment to her about it. No sorry, no are you ok, and seemed to enable their behavior as just being funny in a stressful situation.I’ve spent a lot of money at Staples through the last 20 years due to my career and owning my own business’s through the years and I’m at the point that I’m so disappointed by this to pull all my business going forward.Making fun of disabilities is such a negative thing in this day and age, but to go to a store where you’ve spent your hard earned money and have always had great experiences there makes me not want to come back.I took the time to write this in hopes that someone at Staples reads it, and feels it, and have it heard. I’ve often have had seizures in stores and in public and let me say, I’m super glad I didn’t have a seizure there amongst those working there, I have no confidence that it would have been taken seriously or appropriate attention would of been given even just by calling 911. Again, none of the employees bothered to walk the store after the earthquake and check on customers. Even another customer made a comment about how they didn’t seem to care at all who was in the store.I hope this may bring some light to Corporate. Maybe help by some type of training to explore with staff on how to be mindful of who is in the store etc. I don’t expect everyone to know I’m Epileptic, I don’t wear a sign on my forehead. But you never know what someone deals with, lives with, and how offensive these things could end up being. Along with refreshing the staff at the stores on what to do when there is an emergency like this large earthquake to ensure the safety of the staff and the customers in the store.I’m disappointed to say the least, but maybe one person at Staples can see this and know something has to change, something has to improve, something has to acknowledged that this isn’t the vision of your company.

5 stars for customer service. Tom deserves a raise, a great asset for the company.

Ali was great. His customer service was professional and polite ! I will return to have him assist us with future purchases!

Their posted hours are not accurate.

Convenient location. Just park in front and walk right in. Be sure to avoid the adjacent CostCo traffic.

Had to fax something and gentlemen was very helpful,.

Hard to find help otherwise good

Very helpful employees.

Its Staples just about everything you need for office supplies

Had nothing in Day Runner Name/Address forms ONLY. Everything was bundled with forms not required.

Tried to get some things printed but the staff did not know how to operate their own equipment.

The best and fast

Difficult finding help

Little on the expensive side.

Went to fax documents. $16 to fax 9 pages to Irvine. It tool almost an hour. Employees not very helpful

Horrible maintenance of information

Kinda a dinostore

Horrid customer service!!!!!!!!!!!