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Pep Boys Auto Parts & Service
1903 Av. Jesús T. Piñero, San Juan, 00920, Puerto Rico
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Pep Boys Auto Parts & Service

Comments
Rh
Review №1

They need to fix their customer service. An employee helped me find an item for my car, when he picked up the item he imagined was the correct one. I tried telling him this wasn’t the one for my car but he just ignored me and started helping another customer. Completely rude. Just avoid this store and go to Auto Zone instead, way better customer service.

Ca
Review №2

Excellent service. Never had a complaint. Been servicing my cars since 2008. Including new cars. No dealerships for me

He
Review №3

Excellent assortment, but poor customer service. You will find everything you need there, but store always look messy.

Li
Review №4

I am so happy with Pepboys and with the associate Gilbert have giving up hope on finding the parts I need it and he went above and beyond his job to help me .

ni
Review №5

My favorite place to fix my car.Always get a great service, recomend

Sc
Review №6

Excellent customer service, great coupons for tires and brakes.

Ri
Review №7

Just got tires and oil change done here. I did have an issue in first review but they were quick to fix and make things right thank you. Im new to Puerto Rico and these guys helped a lot. Great service and honest people will be back again.

Ly
Review №8

Good things for my MB

Ra
Review №9

This store has a large inventory and is Covid19 aware

Ja
Review №10

This is the best place to buy tires, rims or what ever needs you need for your vehicle their honest like their service and best of all their warranties they got for their car parts including their tires love people you can trust not like this other tire shops especially the one located on 37th and National Avenue where they steal your money by lying the work you need in vehicle !

An
Review №11

Had an oil change - they din not remove the engine underneath cover and spiled oil into the cover end results Oil All Over My Garage Floor.. Negligence

An
Review №12

Theyre very nice mechanics and are willing to help you. You can talk and have conversations with them, they do their job efficiently and correctly and theyre very friendly too. I would totally recommend.

Me
Review №13

Horrible service. Scammers they told me a price, and then is almost 100 plus.. the place is dirty and the employees do not know the meaning of customer service

or
Review №14

Charged me extra $7 per tire for installation because I did not purchased tires at their store

El
Review №15

Great, their staff really is there to help and make you feel safe.

Ra
Review №16

The counter employee help me with the Battery disconnection and connection since the shop was not busy, otherwise i would had to wait in the service area.

An
Review №17

Great service.

Da
Review №18

Courteous staff, prices about right. The products display looks neat and organized.

Lu
Review №19

Good prices and good service

Ga
Review №20

Have good product and offer a good service.

Br
Review №21

Its very hard to obtain information of products. Lots of employees but only customer service and 1 cashier!! Been there 3 times and I leave because of bad service.

wo
Review №22

Dont say it opens at 7am when at 7:15 the doors were closed. What a waste of time.

Ig
Review №23

Staff was very friendly and helped me get what I needed.

Iv
Review №24

Great costumer service and product selection.

Je
Review №25

Great service

Ca
Review №26

If it was possible Id give them a zero. A simple battery change went wrong when mechanic ripped apart the isolation wall where the old battery was. At first they said they didnt do it and had to check cameras. Afterwards they said they were ordering a new piece to replace the isolation wall. They always say theyll call back... now Im getting a run around, well call you and never a callback. Incredibly bad notion of client service

An
Review №27

Good tires offers

Er
Review №28

Smooth purchase and great prices.

Ja
Review №29

Still waiting for the service, but always have been a good service

An
Review №30

This store anyone would think it is going to close, is abandoned, there is always disorder, the shelfs are empty.

Al
Review №31

Good

Jo
Review №32

It has fairly good employees but the undecorated store is not attractive and some merchandice for sale and non sale are not very well exhibited and that hurts the stores reputation .... The store has an old store image ....The pricing of murchandise are attractive ....

Es
Review №33

Great service. Love it.

Fr
Review №34

Expensive a part value at 19.99 internet they sell for 75.00 wow

Cr
Review №35

Expensive beyond belief

Ke
Review №36

The online scheduling does NOT translate into efficient service. Made an appointment for 4:00pm for a simple oil change. At 5:30pm my car was still in the same spot. Wether it’s poor management or an inadequate facility, no one should have to wait this long for an oil change.

Na
Review №37

They do friends first. Appointments vía internet is a joke they do not honor it . Estimate todo 5hours yo finally call me.

Si
Review №38

Quick and excellent customer service

Sa
Review №39

-Sometimes they dont actually change the oil filter when they say they do. Always check because you might have to take the car back after leaving.-After spending thousands on parts/installation, and after taking the car back several times for them to correct the mistakes, they cant fix a faulty strut boot that they installed.-Whats transfer case fluid? they asked when I asked them to change it. It was never changed because they didnt know what it was, but kept insisting that I not worry because theyll do it for free because its so minor. It was never done. Its not that minor.-You dont have to change those cables until they break, and we dont have that part anyway, said another very helpful yet not so knowledgeable mechanic at pep boys Guaynabo. If Im asking to change it, maybe Im not looking to wait until it breaks to fix something.Go ANYWHERE else.

Fr
Review №40

Before going physically to the store, I look up any item thru their website and most often Ill buy it off the website then go to the store. I assure youll get your item with greater discount this the store.

Ma
Review №41

I was quoted 890$ for a job that a normal mechanic later charged me 225$. Also, Carlos, the employee that did this, always had an unprofessional attitude and didn’t seem to care about anything. Wait time was outrageous.

Ju
Review №42

Good prices but not fast service.

Ar
Review №43

Good service, but try to visit outside busy times to avoid long waiting periods.Update 01-30-19: I tried to obtain a warranty service and it is so unfortunate that it is where everyone fails to meet the true meaning of customer service. That is why I am down grading this to 2 stars.

Di
Review №44

Service for the car is ok. Could improve client service

Ev
Review №45

Excellent, as ever. Thanks

He
Review №46

Will continue to come here

An
Review №47

Good service by its employees. But did not have what I needed.

Ma
Review №48

Got the hook up on 4 tires and super happy with the purchase. Get them online. Way cheaper....

Sa
Review №49

Great service, guys there really make the things and effort matter!!!

Da
Review №50

Excellent service.

D
Review №51

So so service and prices. Long waits for service. Still not many choices available in Guaynabo area. You can add reward points that probably compensate expenses.

RC
Review №52

Its a pep boys. The parts side isnto be expected. However, the service side runs on island time. I waited roughly 20 minutes to ask a 30 second question. I was the only one in line waiting for the service rep. There were 3 lines open. When the reps finished speaking with thier customers, they would disappear. Not sure why. They did not look like they wanted to be there. Not sure if I will ever come back. This was not the first time this happens. Every time ive been there before, they always tell me to come back the next day.

Wi
Review №53

I came today to pickup an online order. I had to wait more than 45 minutes. After the front supervisor sent me to make the line and pay. The cashier couldnt honor the price I order.The service in this Pep Boys was the worst I have received.Definitely No place to buying.

De
Review №54

Great service from the Parts personnel. Service area is always congested. Otherwise this is the place for my vehicle needs.

Sa
Review №55

Worse experience ever they do not have sence of customer service, you go to the service line 4 supervisors working 2 making jokes, the other one giving his back to the customer and a old lady if she do not know do not call you for service, a give one star because if i do not put something do not allow me to write. Worse service ever.

Cr
Review №56

Variety of auto parts can be found in this place.

An
Review №57

Exellent customer service in the Parts Department, returned a couple parts without any problem. Mr. Ortega Pepboy Associate, very sharp on parts knowledege and help me to look for the right rear break pads for my Suburban.

Mi
Review №58

Within mecanics are a little bit slow and costumer service should attend better the costumers

c
Review №59

These guys are going backwards.... they offer free testing but their machine are broken (they dont know how to use them!!) visit them early or near the closing so reduce lines.

Ca
Review №60

Excellent service

Lu
Review №61

Always long lines, needs more cashiers. Online orders cant be paid online. Got my item.

To
Review №62

The mechanic Joel gave a satisfying diagnosis for my junkie PR. Car, mind you Im a mechanic from the states retired.

Ro
Review №63

The work was performed as expected, however, unusual long time for being taken care of and when the car was ready I wasnt notified. I had to be inquiring periodically to know about the status.

Bo
Review №64

Always helpful and solve any problems... great service!

Lu
Review №65

Excellent service.Bought a tail gate wiper for my Highlander and took about 5 minutes to get installed.

Jo
Review №66

I have a comercial account here. Great employees. Exelent service. Plenty merchandise.

Jo
Review №67

Great price nice service!

Jo
Review №68

My car was not fixed half repaired cost me $365.00 but they told togo to the dealer. Sweetsour experience.

Pe
Review №69

Good services and outstanding wippers thar was needed.

Se
Review №70

Excellent customer service & satisfy with quality of work. Waiting time a bit to long for regular oil change.

Review №71

I got a good offer for 4 new tires but the waiting time was too long! 4 hrs.!

Fe
Review №72

The worst service ever they don’t care at all to help you. The store should be close 👎👎

so
Review №73

On line they have the part but at the store never find the part. To bad thank god i dont pay online for the part.

Jo
Review №74

Great service.

Ge
Review №75

Change of battery is performed with no waiting time. However, I specifically requested to reassemble the dress up which consists on three plastic covers and they were left unfastened.

Ma
Review №76

Good prices and Im find everything I need.

Er
Review №77

The employees were nice and super helpful

Wi
Review №78

Nice

ma
Review №79

Organize and always clean. Found everithing I need!

Ca
Review №80

Store looks organized and the service at the parts counter was fast.

Le
Review №81

It was an ok place, the guard offered his table so I could work on my bullet journal.

Ed
Review №82

Excellent

Fr
Review №83

I was looking for a tinted silver wax, but they didnt have it in any brand.

An
Review №84

Verry good costumer service and very pleasant experience.

án
Review №85

Great service. Helped me to find what I needed

Te
Review №86

Had the worst experience of my life in the last visit. Do not recommend that place.

Ju
Review №87

Quick

ya
Review №88

Good service

Ri
Review №89

Employees are slow, don’t care about how much time you wait and just waited 1hr in line just to pick up my car

Jo
Review №90

Excellent service. A+

Is
Review №91

Too slow to be correct...

Ne
Review №92

The payment process is ridiculous, wait 20 minutes to pay a couple of items from the store. People walking around and is like nobody is waiting to pay. Put somebody on the cashier permanent. Please

Am
Review №93

Best price online for tires

Ro
Review №94

Got a new, replacement battery. Quick service today.

Al
Review №95

Many employees doing nothing. No attention at all

fr
Review №96

Looking for car parts. Good place

Review №97

Excellent location and very good customer service!

Fe
Review №98

Good service

Vi
Review №99

Excellent attention and customer service by Frankie, Peter and Ortega.

Ch
Review №100

There inventory runs out! Chaotic

Information
100 Photos
100 Comments
4 Rating
  • Address:1903 Av. Jesús T. Piñero, San Juan, 00920, Puerto Rico
  • Site:https://stores.pepboys.com/pr/san-juan/1903-ave-jesus-t-pinero.html
  • Phone:+1 787-774-9000
Categories
  • Auto parts store
  • Car repair and maintenance
  • Oil change service
  • Tire shop
  • Towing service
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–8PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:8AM–8PM
Service options
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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