A very big disappointment this store.You are supposed to go to a specialty store and buy a quiet car seat and in 10 minutes your child falls asleep in the car and almost breaks his head.You call and the only solution they give you is to buy a reducer that is worth € 70 more.And they tell you that the child tried the chair in the store and it was fine. Obviously not. One thing is the chair in the store and another in the car.€ 460 purchase and wash their hands.Im sure I wont come back, I feel completely ripped off.I clarify the regrettable reply from the center. I wasnt going for a group 1-2 chair, thats a lie. I was going for the best chair for my child, that fit my budget. The person who attended me told me that the reducer was not necessary and they only tested the baby in the store and not in the car. I have been able to praise how good my child looks, because he is very handsome, in that and in any chair, but if you call yourself a specialized store, you are the ones that should detect if the child is sunken, is doing well, if the head can move or no. My compliments are irrelevant in this sense since I am not a specialist on the subject, if I was, I would not have gone to your store.I dont want them to give me anything, what was clear to me was the budget I had to buy a chair. And what you want is that I spend 70 euros more than I had planned for bad advice.I hope that this review discourages many customers from buying counterfeit chairs at your establishment as they are not ready for it. The chair should be tested in the car and not in the store as it has a different inclination.Also, if a client is unhappy and with something as delicate as the safety of a baby, the minimum is to attend him delicately and not questioning whether I have seen the child well or not. Im not the one who should see that.I am very sorry for the decision to have entrusted the safety of my baby to you.

Una decepción. No se responsabilizan ni de los tiempos de entrega ni del modo. Después de dejarme más de 2.000€ en esta tienda, en cuanto hay un problema se desentienden echando la culpa a las marcas (Joolz) o a los transportistas.Me confirmaron una fecha prometida de entrega para un carrito y complementos de Joolz y no solo la mercancía llego tarde y equivocada sino que tuve que subir los bultos hasta una 5ª planta porque el transportista dejó todo en la calle diciendo que así estaba contratado. Fue todo un logro teniendo en cuenta que el trasnportista quería dejarme incluso el palé en la calle y me supuso una discusión con él.Una semana después sigo sin recibir mi mercancía correcta y con mi salón lleno de cajas de otra clienta (que me entregaron por error). Por supuesto no consigo que nadie me confirme cuánto tiempo más tengo que tener el salón lleno de cajas que no son mías hasta que venga un transportista ni cuándo recibiré mi pedido correctamente. Cuando llamo por telefono lo único que me dicen y a gritos es que no es problema suyo (han dado mal servicio a dos clientas pero por lo visto es problema mio y de Joolz -la marca-)Aunque, el fallo de la cadena puede haber estado en la marca o en la empresa de transporte, si el servicio o el producto lo he contratado con ellas, lo mínimo es que se responsabilicen. En lugar de eso como mucho aspiras a que te digan ya hemos pasado nota.No se lo recomiendo a nadie...

Nos asesoró sobre sillas de retención infantil. Fue vía telefónica y una atención de 10. El producto llegó muy rápido y en buenas condiciones. Sin duda lo recomiendo al 100%

A good place to buy and find out about baby things! It has incredible offers of very good quality products, as well as very good treatment and a lot of speed. Without a doubt I will be attentive for more things that we need !!

They are wonderful people, who serve with incredible kindness. Any doubt they solve it for you without problem and they do everything with incredible affection. I recommend it 1000 to 1000.

Great service! I contacted her on Monday to answer some questions, she answered super fast and sent me the requested product very quickly! Excellent atention!!

We have gone to buy two seats for our cars and both the advice, the assembly and the treatment have been impeccable. You can tell that they are professionals and know perfectly the products they sell. We will undoubtedly use them again when we need it.

A great experience, Ana in addition to recommending brands that fit our needs helped us to identify when something, such as the stroller, or the car seat, was of quality or not.She is a great professional who above wanting to sell is her kind and empathetic treatment of future parents.I would recommend this store without any hesitation.

Ana is lovely, she helped me find the bag I needed for the stroller and all the accessories for my daughters to eat.Being from Valladolid he immediately called me and showed me all the items as if he were physically in the store.I no longer change stores, thank you Ana

La atención al cliente de 10, son súper majos y nos han tratado genial.Gran variedad de productos.Altamente recomendables!!!

Ana is great, a girl 10, she advised me with everything I need for my baby. Thank you so much for everything. 😊😊Recommendable 100%

We had a talk, where they advised us on the products that we should buy for the arrival of the baby and excellent. The best of all is that he always asks what are your needs and possibilities in order to guide you, I really recommend them, thank you very much for your guidance

All very fast and perfect, the product super good and better than I expected, 100% recommended seat, very comfortable and light, much better model than the Maclaren. A pass of the cart, thanks Ana for the advice and the entire purchase process, a store of 10.

After visiting several stores looking for a continuity stroller for my little one and not finding anything that suited his size, I contacted mice. They advised me and the first time they were able to tell me what would best suit my little one. I am delighted, they solved my problem with great discretion.

The deal with her is great, she has given me a talk about what I will need most for my baby that has helped me a lot.I recommend it, because it is great :)

Very friendly and professional attention. They will help you right away if you have questions and / or any problems. Enchanted with the product of my baby I will repeat

Very satisfied with my online purchase, both with the information and with the fast shipping and the great product.

Very attentive, good and fast shipping

Very kind, attentive and they have advised me when choosing the chair that was best for my little one.

We have bought a car seat after a great explanation from Ricardo, who has solved all the doubts and explained to us how to install the seat in our car.You can tell that they know the product and are great professionals. Highly recommended!

Ana is a true professional, she has helped me a lot in relation to car restraint seats, she even attends to you on social networks, thank you very much people like that, its worth it.

We went to buy a car seat for our 5 year old son, they have a great variety of the safest seats on the market. Very friendly, they installed it in the car and explained everything to us. Thanks a lot!!

Yesterday we went to buy our 4 chair in this store. The first time we went they gave us great advice, and they have continued to do so with each visit. My car is a Picanto, and I bought it without thinking ... I was resigned, thinking that there was no rear wheelchair that would fit me, but they looked at all the options and they gave me a solution. Without a doubt, when we have to change chairs due to the weight or height of the children, we will return to this store.

The best place to buy a car seat for your baby. The boy attends wonderfully solving all your doubts

100% recommended, RICARDOs treatment shows that he is a GREAT PROFESSIONAL, thank you for your explanation, for clearing up our doubts, for your patience towards the questions that we asked you all at the same time. A beautiful store with products from 1 brands and complete security👏👏👏👏👏👏😃

They advise you on the different options and solutions for rear-facing chairs, the only ones in the area that know the brands well and that prioritize safety. We went to buy the third chair and the others had to be repositioned to fit the three chairs. They placed all three of us. We always recommend the store to our acquaintances.

Highly recommended

Lots of variety of products for babies. We bought a car seat and they helped us install it, we left with it in place. Highly recommended

Fabulous advice. We went to get a car seat and they didnt try to impose a specific model on us. They explained all the possible options to us and we tested the chairs as many times as necessary.

They looked after us VERY kindly and were very attentive all the time. Highly recommended

The website does not state request an appointment. As we approach the store, a small sign says by appointment. It costs nothing to clearly indicate this on the website to avoid trips.

I see that I am not the only one that has happened.When I bought the chair against the counter, they told me that if I had to relocate it ... that they did it without problem and at no cost ... even shortly after buying it, I went and they did it ... today I called to to see it because it gives me the feeling that it has moved a bit and told me that they charged me € 30. How many have sold because it has to be done this way .... it does not seem serious to me ... that is not done ...

Enter to clarify some doubts and they were very kind.

The store where we buy and will buy everything for our baby for the excellent treatment and advice.

First-class service, super good advice from Ana, who has answered questions outside of business hours and even on Sunday. Thank you.At the time we already bought a kiss and an axkid minikid, and we were equally satisfied. Now we already changed the little one in favor of the march, and we had many doubts. First we reserved a model and after reading more about it we decided to change the reservation, there was no problem and today we have already taken the model recommended by Ana.I understand that some people resent paying for the reinstallation of chairs for which they pay € 500 or more, the truth is that if some people did not have the hard face to go to these stores to try several chairs and then buy them online surely not they would have made the decision to charge for it. In the end we pay fair for sinners, as they say. In any case, they have given us very clear explanations to install the triofix in favor of the march, they have shown it to us with the one they have in store, and they offered to check if it was properly placed once we did the installation. And we hadnt bought the chair there.In summary, I recommend the store and especially Anas advice.

Great attention and a very complete offer, recommended

Ana beautiful person advises very well and the truth is very good quality

Very good atenixon !!! They advised me for a better chair than I wanted

It is the third ACM car seat that I buy in this establishment, an exceptional treatment, they help you a lot and make you the best recommendations for the safety of your children and they also teach you and leave you installed in the car. They have many different items, everything you need for your child. Thanks once again.

What has happened to us in this store has never happened to me.Saturday, the only day to go to test the chair for work. Its raining.We request to try 2 alone in our car that is at the door and a gentleman tells us that he does not go out when it rains because he gets lost of water. Then he says that the chairs get wet even if they are samples and tests.We have been hallucinated and that same day with rain in another store in Las Rozas they have treated us fantastically.When you think about getting slightly wet instead of serving the customer well, YOU LOSE CUSTOMERS.

Very good advice on ACM chairs for babies.Very happy with the deal! We already have our Kipplan Century!

We have already bought several things there (backwards chairs) and we like it. They are very nice and attentive in the treatment ... they explain everything very well.There are always many people.They have a childrens play area.

Yesterday I stopped by the store, I wanted to buy two car seats, they take me long to open and he tells me that they only attend by appointment, nor do I wonder what they wanted or anything, they lose customers, I am not coming back, it is their policy that is clear, I bought there years my twin cart, but I bought the chairs later in another store nearby, 300 euros lost!

Yesterday I went to buy a chair against the march and the deal was excellent. Not only they advised me which was better for what I needed, but they installed it and explained everything perfectly and without haste. I recommend it totally !!!!! Thank you!!!!

Very good treatment, they explain things very well, excellent for first-time potatoes

We bought the stroller, the mini-crib and other things. They are lovely, very good price and especially the quality of what they sell, stands out.

3 years ago I bought a counter-car seat for the car and a cart, they advised me and placed the chair in the car at no additional cost. Have I ever been back because I did not remember how it was placed taller or straighter and they have always told me how to do it. Today I bought another chair for the car again and they have been as friendly as the other time. The criticisms that I see do not understand them and if the clients really have any problem I decide at the moment or make constructive criticisms

From today I will buy everything in this store, we enter to ask for a chair for the car and in the end we carry it at the same time, the decision is made thanks to the attention of the store staff especially by RICARDO apart If you were a kind and empathetic person, you could tell he knew what he was talking about and that gave us a lot of security when buying.As advice I would pay a little more attention to the decoration of the store, although everything was very well ordered would take advantage of selling Nordic brand products to give a more modern touch to the decoration.

We found the store online and when we first went they gave us all the information we needed from chairs and carrycot, showing us without problems all the models and their uses.Finally we decided to make the purchase there for the good advice, service and treatment received.We will return without hesitation!Thank you so much for everything

Ricardo attended us yesterday. Exceptional. You know each cart and each chair, the strengths and the not so strong. It was very educational and helpful. Super useful.

Very good service. Correct recommendations based on our needs.

Family shop with personalized attention. They took us a lot of doubts with the new products that we were going to buy. Also playground if you go with your children so they can be playing while you solve your doubts.

We clearly tell them that we are first-timers and we do not know the differences between them and they tell us to tell them the model that we are looking for more or less in order to teach us or the price. Above in a not pleasant tone. If I knew what model I want, I wouldnt go to a store to have it explained to me. It is not so complicated, you show two or three, they give you an idea of ​​differences between one and the other and you already opt for a type. This has never happened to me in a store. And that we were recommended ... It is seen that working on a bridge does not feel good

Of the best places we have entered. Incredible knowledge they have, especially the girl who attended us (as a professional and as a mother makes you very clear) stayed an hour more clock with us. We entered without having any idea of ​​anything and left with clearer ideas. 100% recommendable.

Very good experience, we attended the childcare workshop and we got a great attention from Ana, a pleasure and a pleasure to have come !!!!

We have bought a chair for the car and the service and the attention is fabulous. The best advice and information. We will be back

An excellent attention.To find my childs chair I had been informed enough, and not everywhere they were very clear about what they were selling.Not only did they have the product they were looking for available, but they knew it perfectly. A good place to get advice and buy a safe and quality product.

Attentive and effective service. They have a wide variety of chairs, and stock with frequent replacement.

Unbeatable treatment. Very professional. Highly recommended.

Fantastic attention, its worth going over there for all your little things.

Where I said, I say diego ... More than a year ago I bought a countermarch chair with the commitment on its part to replace it for free when changing cars. Now they want to charge € 30 for placing it. They tell me that the person who told me does not work there anymore and they have changed their way of proceeding. Beware of the commitments of this store that are not in writing. One and no more ...His answer is simply a lie: they never offered to help me reposition the chair. I do not go into more comments. Claims sheet in progress.

Impeccable attention. We buy a car seat for our baby. The clerk knew what he was talking about, explained everything perfectly to us and resolved all our doubts. Totally recommendable.

I asked them for information about some chairs that they do not have in any store and they told me that they would take 15 days and I told them that I could not wait that long, and they called the manufacturer and assured me that I would have them the following week.So I transferred them and the next week I had my two chairs.At all times they answered me to any email I sent them and everything went as expected.Thank you

Very competitive prices and maximum safety for your baby

Very good advice on the purchase of rear-facing child restraint devices. And a lot of patience to assemble the chairs and explain how to do it ourselves.For me, some professionals.

My reference site for buying baby stuff. Great service and prices below the market. Do not stop going, they will help you in everything related to your children !!!

Excellent store they treat you great a lot of advice and care for children I recommend it 100%

A very professional and effective store.Knowledge is noted based on experience.100% recommended

The attention has been the best, when you are a first-time you have many doubts and in mice it has helped us. I know it is not good to personalize, because they are all very nice and kind, just to say that Ricardo treated us great. 100% recommended.

We went to buy a mini crib, the experience was great. The excellent treatment, the place is beautiful and they also have very good quality at a good price.

Buy a chair for the car about a year ago and without problems. They installed it to me and they told me that if it was necessary to move it when the little one grew up, that it happened to me there and they did it, so I did not bother to see how they did it (2 people, about 15 min). Yesterday I called to see if they had a space to do it, telling them the model and they say yes, but they charge 30 euros for installation of 0. I tell them that it is already installed, they did it and they tell me that if it is retouching it to do more hollow no problem. I approach after crossing Madrid and when I get there another person tells me that they charge me 30 euros because to modify it you have to disassemble the whole and mount 0. If I get to say it on the phone I do not approach, thats why I gave them the model that was, in addition to having lied to me when buying it and having offered it without asking me. This time the attention was not so pleasant and apart from the loss of time, I did not like that they offered me something that they have not fulfilled afterwards. Little seriousness I think

New parents, we have visited this store like many others. The big difference is that from here we have left super happy. The boy has treated us with great respect, explaining everything phenomenal and without looking at the clock. He has told us things that in other stores they do not mention, here it is noted that they give priority to safety and practicality, they do not work with any brand. I wish they were so professional everywhere. We are glad to have met you.

We went to look at car seats and pushchairs and the attention was excellent, they taught us a lot of things that we did not know, and they recommended pages to look at information, and brands that did not have them in the store. The feeling you get is that they dont just want to sell you anything to sell. This builds trust. Without a doubt, for the next purchases for the baby, it will be the first place we will go.

A shame the customer service after having spent almost 3000 euros, by one of the clerks, who also, when I asked for the claim sheet, did not want to give me his name.I will not recommend it and I will not go again.

Although the products and the attention until the moment of the sale had been very good, we ended up disgusted on the day of delivery of the reserved products, which in our case were both the car seat and the duo trolley. The treatment has seemed inappropriate and friendly from the beginning (although the store was empty), also denying us a detail offered in an offer the day before by mail, as we had promised the day we asked in the shop for the products, indicating then by word that if we bought both products they would have a gift detail. The price of the product offered to us is not significant (it is the mirror for the car, about € 20), but it does seem serious to us that after a purchase of more than € 1500 they are not able to fulfill what was agreed and give us a detail of so little value, also putting in doubt our word. It may seem irrelevant, but it has seemed like a way to lose good customers and future purchases from us despite the quality of the products. They should improve customer service and the ways.

We bought an ACM chair and everything great. They recommended us super well, in fact a cheaper option than we had in mind. They mounted it and taught us step by step.With the directions of Maps it is very easy to arrive and there is usually room to spare in the same door.

I love this store. Finally a store that is based on attachment, on the most modern feeding methods, on ergonomic carrying, on safe child restraint systems ... and all of the best and top brands ... the best thing is that they advise you in everything and if you have any problem they are there to help you. Reference store and 100% recommended.

I was going with the intention of buying a chair in favor of March for my three-year-old daughter (in another store they told me it was the best and if it was for older children) a girl who answered me told me that for the age of my daughter not only did not recommend it to me but she did not sell it to me, which I appreciated she explained to me the cons that are many of taking her AFM (which I did not know) I thanked her and in the end I decided for the Klippan Century chair to use the kiss and I was very happy, I had some problem with the low tether in which I went to the store and I have reviewed them, I knew in advance that if I wanted (as Im going to do) to change the seat I had to pay 30 euros but they told me to change it (it does not seem very difficult either) and what they did was check it for free, the attention of the shop workers has been magnificent from beginning to end, always charming and I have clear that I will return to this store whenever I need something baby.

Very good attention, very attentive workers

Excellent treatment, I had to change a product, I had lost the ticket and they did not put any problem, in addition to a very friendly treatment. In general they have everything and they advise you very well.

Very good products They have the best car seats. The sellers give advice and exquisite treatment, it shows that they know what they sell and what they talk about

A real shame, Ive felt cheated and even cheated by this situation ... Not recommended at all this store, all nefarious, play with the illusion of customers ...

Nice staff and they advise well, quite crowded on the weekend which makes access and mobility especially difficult with a cart, (reduced space)

Enter:We are first timers and we had the store well recommended.We wanted to buy everything for the baby in this store!Now (16 / Nov / 2018):We just left the Mice shop, amazed (!) With the bad treatment we received from the manager of the shop and the team (except for one shop assistant, who could be seen to be new to the team).We have ordered a set of 2 pieces from Joolz Hub and we had been recommended to also order the adapters (for the maxi sewed) so that we could experiment in the cart, and that there would be no commitment to take it if we would not like. We were told that Joolz did not run promotions on their products, we had been promised it would arrive after 15 days.We have paid a deposit of € 351 (without detailing what corresponded, it was from the cart or from another party.)Conclusion:1 - In many other stores, in Madrid and other regions of Spain (Barcelona, ​​Vigo and Valencia), in addition to the stores in Lisbon - they offer us discounts on their products. (We freak out in color when we didnt even hear a Im sorry from the manager. Laughing at us and questioning what we just said. However, we have an invoice from a store to apply a fair price promotion at November!!!)2 - The cart was more late than the promised 15 days. I repeat promised by them. And they also said that since 15 days had already passed, we could not even return the product!3 - They did not want to force you to buy the cart adapters !!!4 - The manager and Mamen (another clerk), will begin to shout with us, offending us and joking with our accent, setting up a totally excused scene. Super rude and with a terrible treatment. They have threatened to call us the police if we answered the same snowy noise as yours (as a couple just entered while we were filing a complaint with the store).5 - I feel totally badly treated as a customer and all this for about 16 dollars (which will force us to pay)A shame of deal ... more and more they give reasons for Amazon & company to win your space.

The best place to go to buy both stroller and car seat. After visiting several stores in the area, in ratoncitos was where they gave us the best advice and information on what to buy. The most important thing is that they are family, so they know what they are talking about. From 10

Very pleasant and with a good predisposition to inform especially about the advantages of the counter-gear and its seats

Very good attention thanks

Very good store with excellent prices, and they took great care of us, I highly recommend them. They have the latest models and of all ranges.

We went to inform ourselves about car seats. Very rigorous with security. We catch a spectacular offer.

The advice is spectacular, the tranquility and the comfort that they attend me by appointment, without overwhelming people gives me security for my little one.

Little desire to sell. I think the last thing a customer can say is you have to change cars

The great treatment, they advised us super well for the purchase of the babys ACM chair. We installed the chair, what more could you ask for ??

A great shop to find baby carriages, cribs or parks. There are not usually many people, so the treatment is personal and close.

Very professional, they explain everything and recommend the most practical. I will buy here without a doubt !!

They just lost a client and Im not going to recommend this site to anyone. I wanted to return a fully sealed item 17 working days after purchasing it and they have not left me because the return period is 15 days (it does not specify whether natural or working days); So be careful if you are not convinced when you buy something here, because if you want to return it you will have to count the days very well ... if you are not going to have to eat it with potatoes. It is understandable to have certain company policies, but a certain amount of flexibility would be appreciated when we are talking about a customer who has trusted a store like this to make the most significant purchases that must be made when you wait for the arrival of a baby. I said, they have lost a client and future referrals

It has everything and they are very nice. If you are from the Josefina sect (God have mercy on your husbands soul), it is impossible to buy elsewhere.

Exquisite treatment and they know a lot. You dont leave with a question to answer.

After visiting several sites to try to decide which cart to buy, here any questions were clarified. Without a doubt, it is the place where I would recommend going, for the simple fact of being a married couple with children who knows the steps you go through when you are a father and they know what to recommend and what not, based on the best for the baby and the safest thing, not to get the money out of you.A very close and pleasant treatment, Thanks for helping us decide !!

Excellent treatment and advice, if you do not go through this store you leave important things in the fixed inkwell.

We went to buy an acm chair. We had some doubts that solved us perfectly. They not only installed the chair we bought, but they also replaced the chair and mirror that we already had, so that everything would be better. We were attended by Ana and her husband, they were super attentive and it shows that they have great experience in these matters.