First and last time I buy Honda, Specially from Kennedy Honda. Sales team smooth talkers but when it comes to service they take a long time to set up an appointment. And every time I call for parts or customer service they dont hesitate on hanging the phone and not helping at all. Id give a 0 if possible.

Thank you Carlos Lopez for your kindness during hurricane Maria. You took my gas stove, batteries and can food from OpaLocka, airport, to my family who picked it up a couple hours later at Isla Grande Airport. Thanks to your good heart and kindness they were able to eat their first hot meal in more than a week. God bless you!

Awesome service! Kind and patient employees. I had to go get some documents for my recently bought CR-V and the employees were very fast and explained everything well. I was in and out in just a couple of minutes. 😊

They are a rip off! You go to check just one thing and they keep on adding problems to your car to rip off your money!😡

Visited office seeking help to solve issue with dealer. The receptionist was very kind and opened the case accordingly.

Excelent service, shuttle ride, and more. Best prices in parts ever, after doing a good comparison research.

The dealership and their vehicle service are one of the best in the island in my opinion.

Worst rip off honda dealership on Planet World.... dont ever purchase a Honda

One of the best Car Companies.

Extraordinary facilities ! And getting better.

Great Company

Bad service

Great service

Best automotive company

Great place

Excellent Service

Excellent

Excellent service in honda de Caguas, thanks to the manager of the service, SR Juan Pablo Camacho for making the visit pleasant, great service, excellent for others and very good attention.

Where but service they give my appointment at 10:30 am to change the oil and filter and it is 1:44 on January 27, 2021 and my car has not left more than 3 hours in an oil and filter change. the only one I do not recommend buying cars for the lousy service. A 1-hour job is a lot, only oil and filter change by appointment at 10:30 it was for no more than an hour outside ... there are not many cars ....... Anyway I left because I went to complain With a manager and they did not help me and I left at 2:17 almost 4 hours after an oil and filter change, terrible service -10 I give ..

Horrible service. Take the bus to fix the a / c. Pay $ 2100 for the service. They gave me the bus without lowering the windows, the gear lever reversed, the dash out of square, muddy with oil, the a / c did not work well and the interior lights did not turn on. We inform them and we take it again and they tell us now that it is a module which costs $ 400. The first time they stayed 3 weeks and now they are going for another additional week. Apparently they are not responsible for what is damaged when the vehicle is in the workshop. And to complete the receptionists do not pick up the phone and are spoiled and hook you.

Here I am looking for information from New Way Insurance, I have insurance from them for my 2020 Civic Hatchback and I have not received the policy or know how to make a claim in the event of an accident. Ah, I have no complaints about my car, I love it.

They sold me a crashed unit, and they told me that it had never been crashed, I have them in daco, and partly they canceled the policy of the unit that I bought from them and they took the money from the unearned premium, I found out about the event because it crashed and when I went to claim universal they indicated that the company they use for insurance, which is New Way insurance, claimed the money and kept it, now the bus is crashed and they do not respond to me.

Its horrible I took my sons motorbike for almost 4 months I paid an estimate of 75 dollars and they still have the motorbike because nothing in the estimate needed it. And no one knows what is happening in my case and I cannot speak to a store manager or their supervisors.

My experience is with the Parts and Service Department. They summon me at 8:30 am and still at 1:30 pm when I called they had not installed the accessories for my bus. I missed a medical appointment which was at 2:00 pm due to irresponsibility and lack of organization of Parts and Service.If they make appointments it is to be answered at the time of the appointment, almost 6 hours of doing nothing is inept.They should be more organized and honest with the customer who has paid for parts and installation!

I bought a 2020 CRV on February 28th. In the Honda SJ service area I have been assisted by Mr. Pedro Ramos and Mr. José Rafael Rivera. Both excellent in their performance. I want to highlight the treatment received by Mr. Rivera, he is an excellent manager, attentive, helpful, willing and has an absolute command of his work and he did everything so that I left pleased and happy. Give 100% and more ...I have been a Bella International Honda SJ customer since 1996. I have bought all my cars there. At Mr. Rivera they have a quality manager. One is like looking for a needle in a haystack.Thanks Rafi!

The deler of Ponce F in customer service and kindness do not have managers at the time of request for complaints today Saturday 13 February 2021

Friendly and very professional staff. The system implemented to avoid waiting time and / or unnecessary tasks that could delay the process, is impressive. Thank you for establishing a very high standard of customer service.

Excellent attention

I went to leave a resume.

This past Wednesday June 3, 2020 buy a CRV-2020 at your Honda dealer in San Juan. The purchase process was a comfortable, simple and manageable one. The attentions of the seller Christian Gaitan were excellent, well oriented, showing a mastery of the process and a complete knowledge of the product that led us easily through the process of orientation and purchase. The credit area staff was very helpful and honest in their training. The young woman named Natacha in the reception area was very attentive and focused on customer service, they speak highly of her company. In summary, very grateful for the attention, I knew how good the product was because I already have a Honda, but the staff convinced me that I made a good selection, I hope I was not wrong.Grace.

ALWAYS THINKING ONLY ON THEMSELVES. Yesterday I went to this place. AND THE VISITORS. YOU HAVE TO PARK ON THE STREET. BECAUSE PARKING IS ONLY FOR COMPANY CARS. FROM BELLA GROUP. WHAT WAY TO TREAT THE PUBLIC. AND THEN WANT TO SELL.

Fast service

In love 😍

The worst service they can offer in cars, since March for the radio button of a 2019 CRV, which after three weeks of purchase the volume button was damaged and made a show with a table checking the radio and to say that You had to ask for the complete radio that took a maximum of two to three weeks and still today nothing is known where to order it or what they would have done. The only thing I can say that they have -0 in service I never buy a sling again with the pessimistic and unprofessional service of this company. I hope this message makes you ration and think a thousand times before buying at the Honda dealer in Ponce where the service is super bad and bad. I do not buy with you again.

We decided to purchase a ridgeline, in part because of the service that the Service Center at Kennedy had always provided. Unfortunately in the last few occasions, the experience has not been very good. On one occasion I left my Honda crv doing, which stayed several days and when they gave it to me they had taken everything out of the drawers, the battery that was new they had to change it because it was exhausted. Then with the ridgeline, we complained that the power window was making noise and they told us that it was so. We take her again, this time with several things. They tell us that the power window will be claimed under warranty, but the loose cover and the noise it makes when shifting in reverse, we have to make an appointment with an inspector. I call for an appointment and they tell us that the Honda mechanic must first verify it before making an appointment with the inspector. At this point we are already upset. We communicate again with the advisor and indicate the aforementioned. They tell us that then we have to leave her and let her know so that another person can follow up on why she would be free. They never called us and it goes without saying that to communicate, difficult. It has already been 2 days, today will be day 3 and the advisor did not go either and no one could answer the phone to provide status. WHERE IS THE TEAMWORK? Where is the service they market? What good is it to me that the facilities are beautiful. From what I see, the advisors are only looking to make money.I have been a client since 2001 and the truth is that the change has been for the worse ...

Very friendly and very good treatment.

First responders answer quickly but after they pass the call to the service center they take a while. If you try to leave a message, you cant either because the system offers you something that seems to be disabled. They seem to have little staff to answer calls.

Bla bla bla

Excellent service and unbeatable prices.Excelent service and the price is a beatleable ...

Very disgusted with the service. More than 5 days my bus in the workshop a Honda Pillot 2016 a year of purchase. Having to rent a car for all these days and receive answers for being me who communicates.

They are all very kind.

Parts department does not answer the phone and you have to try many times. Please improve that area

Excellent.

Excellent Organization

Excellent service

Great service and friendliness

Punctuality and good service

Good with clients ... but terrible with employment mania.

Very pleasant in the treatment but slow in the service.

Honesty, excellence in service and products.

Improve in the telephone area

Can be negotiated

One of the Top 20 P.R.

Pretty