This new company Ernest that has taken over SL paper is hands down a total Nightmare. Inconsistent pricing, huge increases with no explanation, and total disregard for their local customers. Please take your business elsewhere and DO not support this company.
I used to buy Pro Chem and Hillyard chemical from this place but when I went in there last time to buy a gallon of this and a quart of that they said you cannot buy singles anymore. I said why? They said its case only now no questions ask. Their attitude on top of the inconvenience which I said how in earth can I buy a case if I only need a gallon, thats the rules sir take or leave it which I left simple as that. Too bad but I think this case only policy is for the birds so people beware you best find another supplier other than this place or shop online.
Dont waste your time they wont sell you anything less than a box. If its one thing and you only need one thing theyre not going to sell it to you. Like the last review theyre picking people they dont want to do business with unless your Cal Poly or some big outfit buyer.
Not the friendliest company anymore as they have been bought out by a company called Ernest solutions. So to them they feel pushing us aside after our long years with San Luis Obispo Paper because the new owner has decided that bigger purchasers have the buying power to buy case only. You cant buy a single product anymore because its all case only. So CMC, Cal Poly, SLO County, SLO City government buyers are more important to Ernest but if your small, theres the door people go find someone else to buy from. Yes thats the business model of this Ernest solutions and we reacted by terminating our contract immediately after a quick decision by now using Pro Care janitorial supply in Grover Beach instead because theres no case only garbage policy and they include free deliveries.
San Luis Paper has been sold to Ernest Packaging and already I am completely outraged at this new company. From ridiculous invoices, SL Paper staff frustrated, no longer selling individual purchases which is NOW CASE ONLY(!!), inconsistent billing, prices and products also charging, Ernest employees acting like they own the place giving no respect to SL Paper stuff are the list of things I can say this new company is doomed to fail. Im pulling out I simply dont need this BS as SL Paper was always a great business but not anymore. Its a darn shame a good simple business I always relied on is gone. People I suggest going somewhere else than deal with your frustrations with this place, its not worth your business. To the people at SL Paper, I simply feel sorry for you and I want you all to be well hopefully you all quit or boycott this company and find a better place to work at than Ernest packaging
0 castumer service very rude always wrong delivery better go to another store
As a small business owner I like to shop local to keep the money local. They have most of what I need and when they dont they will get it. Having the ability to deliver the same day I order is nice and something Amazon can not due and they are very price competitive.
This company has some of the most friendly employees. The receptionist has always been pleasant even when I call around 5:30am to place an order! And the delivery drivers are always quick and friendly! And on the rare occasion there has been a problem with a product, the receptionist resolves it quickly and the driver stops by and makes sure to exchange the product ASAP! If you’re a local business that’s needs their services, you won’t be disappointed.
I am giving San Luis Paper a one star review only because yelp will not allow a lower score. I have used them for years and unfortunately am still a customer. The only reason I use San Luis Paper is because they are the only censor in the area for a couple of items I need, although I am currently looking for alternatives. It will actually be worth my time and effort to pay more for the items than to stay with them (and that is impressive since their prices are not good to begin with).At one point they gave me incorrect orders 9 visits in a row. After never getting responses from the sales personnel and having to run a business without supplies because they were incompetent, I talked to the owner who had people contact me immediately; but the orders were still incorrect. In two years I have only had correct orders back to back twice.On one occasion, they threatened to discontinue credit for me for non payment when records showed they had cashed my check already. Another time I got the same hassle for an order they never delivered. Recently I called them to ask for a balance because I did not get an invoice and I thought there had been a delivery and I asked for faxed of emailed invoices to ensure the correct person got the info. They complained that it was my responsibility to figure it out. Last time I checked it was the 21st Century and it should be pretty easy for accounting software to send over invoices.In short, avoid if at all possible. It will save you money to use other companies. I am convinced the only reason they remain open is because of lack of competition in the area.
Lame
Always helpful. They deliver the paper towels we use for no extra charge and sometimes on the same day as ordered, if not then the next day.
Alway courteous and what I need is always in stock.
They have crappy drivers