I was greeted and taken care of immediately by the service department. I didnt even buy my vehicle from this dealership but I can tell you now Im so happy I bought a Ford and I look forward to be dealing with Mathews Ford in the future. Everyone were so friendly and helpful Im calling them eager beavers!! Lol

Really nice guys. Easy to deal with. I will definitely go back.

Big thank you to Chelsea that got us back on the road in time for work.

Fantastic service! Excellent communication. And quick return of my vehicle in top notch condition. Will return for any future service needs.

Nice people, friendly helpful. Brought my care in for recall, on time fast serviceAsk for Russ.

Good response. Reasonable price. Quick turn around.

This work was necessary because of the roof rail recall on certain vehicles. The only problem was the repeated lack of parts or parts damaged in shipment and/or delayed shipment. The service weas friendly and respectful as always. Chelsea did a fine job of coordinating this repair!

Im on my 3rd vehicle with Mathews Ford and each time I couldnt be happier! Just recently traded in my Kia for a 2015 Ford Edge. The team at Mathews Ford go above and beyond for the customers and the exceptional service from start to finish is why we keep going back! If your looking for brand new or new to you - go see Jason Poirer at Mathews! Between Jason in sales and the awesome finance department you wont leave disappointed!

I live in Cleveland and drive specifically to Sandusky for Matthews Ford and Lincoln. Their sales department, service and management are Top Notch. The Sales and Management department know exactly my taste and have gotten me 2 of my most favorite cars that I have ever owned.I recently had something puncture my tire and went out through my rim (pretty unheard of) and they got me in immediately and checked to see if there was anything in my lease warranty to help cover the rim damage. Unfortunately I was out of luck so would be covering the full repair thru my insurance or on my own. My rim was not common, but they located one and ordered it right away. They provided me with a Loaner on the spot and was able to get my rim and tire ordered and fixed within a week. I was very grateful for their service, care, attention to detail and updates during the progress.I could tell a difference with how well they treat their customers and go out of their way to make sure things are right from the 1st time I walked into their store. They are completely worth my time to drive from Cleveland and I HIGHLY RECOMMEND their store. Everything from sales, financing and service has been excellent. They have always been a pleasure to work with.

Jason is great. Somehow made it work

I am very pleased with the service I received. Jedediah went above and beyond to communicate the progress of my repairs, as well as ensuring my satisfaction. I will definitely be going back next service I need. Next vehicle I need I will shop there first. Thank you!

Great communication from the phone call to the waiting room. Timely and friendly service.

Own and service manager James howard are a joke!! Do not let them touch ur car!! They got my car it ran now it doesnt anymore!!

Teka, is a amazing sales associate. She is very professional but understanding to your needs in a vehicle. She works extremely hard to get you the vehicle you like. The personal are friendly, knowledgeable and make you feel welcomed and comfortable. I would highly recommend Bauman Ford in Oregon Ohio

Always helpful and great service.

Overall the process of purchasing a used vehicle was great. The initial phone call to sales almost deterred me. The salesman sounded like he was reading off of a script and it was very obvious he was. He mentioned he had Several calls about the vehicle today when it was 830 in the morning (just after opening).Once I arrived at the dealership, my opinion went from leery to comfortable. Chris was an amazing salesman. Helpful, kind and genuine. The car was waiting for me. He was knowledgeable about all of the features and details that the car offered. The negotiation process was easy and smooth. Paperwork was handled quickly and flawlessly, I never felt pressured to purchase additional add ons.I cringed when we were waiting for paperwork stuff to hear another salesman using the same lines I had heard earlier. It feels super unnatural and pressures the customer vs inviting them in. The sales team has fantastic personality, let them use it!Would purchase from this location again in a heartbeat. Great pricing. Smooth and easy transaction. Couldnt be happier overall.

John Pace was the nicest salesperson I have ever met!

Excellent staff! Quick service

Total waste of time. Couldnt test drive the car I was interested in. Thought they gave a good price until I got home and discovered they had priced out a different car than I asked for. Their trade in offer was the lowest of the 5 that we got! Wont ever go back.

I personally don’t like how the police cars that comes from you guys car dealership has bright lights. it blinds me when i drive making me not see anything & i don’t appreciate that at all. do something about it.

Went in for service today. Guys there are awesome! Very respectful, knowledgeable and always keep you updated on the status of your vehicle. Thanks guys!!!

Jason was amazing .. took his time walked us through the entire process !!

My experience here was fantastic, my brother and I worked with Chris on buying a truck. The attention that we were given to by the finance manager, other sales people were fantastic. We have bought vehicles from other dealerships and this one was by far the friendliest and most professional.

Excellent and fast service, and good prices!! Thanks to my salesman John Pace for a excellent service!!

All the Mathews are excellent and kind people.However their used car sales manager Don Grimmer refuses to take accountability and responsibility for his shortcomings and scapegoats and blames his salesman for those shortcomings, when they only are doing their job. Sometimes in life people point the finger and they refuse to accept that when they are pointing a finger that their are four fingers pointing back at them. Unfortunately either the Mathews aren’t aware of the lack of this individuals non existent accountability or they have been deceived . When salesman sit and watch football games on Mr. Mathews watch and refuse to go greet customers and other salesman actually go and greet customers and the customers are appreciative of that, that in itself is an issue. Eventually the Mathews will see the trend after many capable and credible salesman move on due to the lack of leadership .

We have only had the Escape for 2 weeks. The ride and handling are better than expected. We were really looking for a comprehensive set of safety features. The 360+ is easy to understand and definitely comprehensive. I feel that we really made a good choice. Not enough time to know about the mileage of the hybrid, but it is looking like we will get the EPA estimates.

Great Dealership management and staff

I recently had a recall repair taken care of. Riley from the service department was excellent to work with. I inquired about some issues with my vehicles hood while I was there that day, and Riley did some investigating on my behalf. The hood is under warranty, and he is helping me get that taken care of, as well.

I recently leased a 2020 Ford Escape from Mathews Ford and was very happy with the experience. I worked with Donna Hast in this process. She stayed in touch with me prior to the lease expiring without being pushy about it. She was very easy to work with, never pushy or aggressive sales tactics. I felt she cared about what was important to me. When my lease is up in 3 years I will not hesitate to go back to Mathews and work with her again.

The staff was friendly and made sure I knew the length of time I would be there.

Just leased my second vehicle from Mathews Ford. Everyone there is so nice and helpful. Jason Roth was my salesman both times and he is great! He went above and beyond to help me and was very knowledgeable! Would definitely recommend!!

I called my sales person at about 3:30 in the afternoon to find some information on license plate attachment. It seemed after trying to take off the temp tag, the screws just turned in place. She told me they were there for a short time, so I brought my car in. The service department looked at and said the threaded pieces need to be replaced. they did this while I waited!!! This was great cooperation between sales and service and to do this that late in the day was perfect being I let my temp tag run out of time.

Went very smooth: I knew the price of the used car I was buying(it was ~3K lower than similar cars from other bigger Ford dealers), they gave me a quote for my car, Ford credit application super simple and fast at home, came in and signed papers and was educated on the equipment my new car was equipped with. I spent about 2 total hours from looking, test driving, getting a quote, application and the delivery. Super super simple process and love my new ride.

My 2018 Ford with 28,000 miles was diagnosed with needing a clutch replacement. Mathews Ford told me it would be over a month before they had a loaner car for me to get it repaired because all their loaner cars were being repaired with engine problems. Because I couldnt drop it off. They also told me to call the other Ford dealers, maybe they would be able to help me. They wouldnt help me at all.

Just wanted to thank Donna Hast for my great surprise delivery of my Nautilus a few months ago. You were the best sales person ever!!! Would recommend you to all who are looking for a new or used car. 😀

We recently purchased a 2016 Ford Escape from Justin. He was top notch from the time he came outside to help us in the rain until we drove the car off the lot. He was very knowledgeable and helpful! I would recommend him to anyone who is in the market for a new car. We also had the pleasure to work with Scott in the financial department, he was easy to work with and made sure we understood everything before we left. Great job guys!!!

I was experiencing truck trouble while heading home on the turnpike. I had no choice but to get off and leave the truck at the nearest Ford dealer I could find. It being late on a Sunday I new I might have a problem getting someone to look it over. I called first thing Monday morning and explained my situation to my service advisor Riley. He new I was stranded but they were booked solid till Wednesday. He called me later Monday afternoon and they squeezed me in. Unfortunately the repair parts are on backorder but he got it in and diagnosed that day. Great service and outstanding customer support.

Dont let them full you gave them a chance will take it to a dealership that has respect for who my grandpa was! The didnt not want to fix problem when I gave them choice! So I took it to someone I trust!

They have the best service I have ever had, if you need ANYTHING done you need to give them a try

Probably one of the worst dealerships Ive been to, what I asked for wasnt even close to what they tried to give me, I never will go back there again. Complete waste of time

Mathews Ford Lincoln is a class act! The showroom and everyone at Mathews was friendly and helpful.Jason was awesome and very helpful. He went out of his way to make sure all of my questions and concerns were answered about trading vehicles.I would purchase again from Mathews Ford Lincoln of Sandusky, OH

I had a terrible experience. My girlfriend went in to get vehicle appraised recently and the manager Don came and gave her a really low appraisal and laughed and said that you need even after I offered 1000-1500 down, he replied atleast 2000-3000 down to get a vehicle. After he walked away and gave me my keys I heard a few salesman laugh and refer to my family as tire kickers when all I was trying to do was get advice on how to improve my credit position. I thought that I could take them on their word that they are their to help me but In reality don said that my vehicle isn’t worth the trade in price that he offered me in the first place . Extremely disgusted and unhappy with how I was treated. Buyers beware if you want to go to a car lot don’t go to one where the manager treats you so poorly. I can’t believe he is even running the sales department . I can only imagine that the sales are really low due to this mans lack of accountability and leadership skills. I will be going to Don Tester ford.

Great customer service. I had an issue when I purchased my car but they have fixed it. Extremely satisfied with their service. Thank you Brian Gorbey and Tom Ripley for personally making sure it got taken care of!

Buying a vehicle will never be a perfect experience but let me say that it became pretty clear after some reading and discussion that this would be the place where I buy my replacement truck

With as busy as Mathews Ford gets in the Quick Lane at times and sitting around and waiting isn’t always convenient the quality of service and the way they want to take care of their customers is second to none! They always do their best to get you in and out as quickly as possible but to me the quality is what keeps me coming back! Thanks to everyone at Quick Lane for their dedication!

Great experience, Donna was wonderful and helpful and really got me excited to purchase my F150! I also am extremely happy and enjoyed the experience of building my truck!

I Had an excellent experience at Mathews on my recent purchase of a Lincoln SUV ~ I actually worked with both Jasons and they were both fabulous ~ I will definitely be back to make another purchase :)And.... I am soooo in love with my Lincoln, as my father said, once you go Lincoln, you never go back.

Justin Greenberg and the rest of the Mathews team made it very easy for me to purchase the right car for me at a price I was happy to pay after a little negotiation. Justin also took the time to show me how the newer infotainment system works and was able to answer any questions I had. Overall it was a solid and comfortable experience.

Jason was awesome!!

Service and communication was excellent !!

Donna made the unlikely a reality. Love my new used car, thanks for making this work for me and my budget.

I am very picky, but I will say Jason Roth went above and beyond to get me exactly what I wanted. I was very satisfied with the service, that is why I always go back to Mathews!

I had a great experience at Mathews for my recent vehicle purchase. Jason Roth and Rob Mathews were great to work with and very attentive. They made the care buying process super easy. My family will continue to be a Mathews family customer.

THEY ARE EXCELLENT. NO COMPLAINTS. ESPECIALLY SERVICE DEPT(RUSS)

Left me waiting one hour in waiting room after truck was finished and couldnt put the new oil sticker on.

I waited until just before 3:00 to check in hoping they wouldnt be as busy then. They got me in promptly and I didnt have a long wait while they serviced my Escape. They installed new lug nuts which is what they had told me they would have to do this time. The man at the desk went over what they had done and I was out of there in less than an hour. Great service !! Thank you.

Cannot say enough good things about the service department at Mathews Ford. In a time of need, they stepped up and took care of my truck. They also provided me a loaner vehicle while they quickly resolved my issue. Team was very friendly and knowledgeable. Thank you!

Don was very rude and nasty all around horrible people skills I returned a vehicle to them and it was a bad experience all around I will never recommend this place to anyone

Whether we are purchasing a car or getting ours serviced the folks at Mathews always take very good care of us. Their prices are always fair, and everyone that works there is kind and courteous.

Justin the salesman was perfect. Plenty of selection and after I told him what I was looking for and the color, he brought one up for me to check out & test drive. I love my Escape. Absolutely no complaints at all. All the staff was very nice and performed their jobs well. Anybody looking for a new car or truck, I will tell them to see Mathews Ford.

If your looking for a great place to get a car, with excellent customer service, then this is the place for you. The salesmen are very helpful and trustworthy and make you feel welcomed, no matter your situation or who you are. I believe they will try their hardest to help you out as much as they can. I refuse to go anywhere else to buy a car, and thats because of the owners great leadership and hospitality is second to none. John Buyington is my go to guy, and the other salesmen are great as well. Trust my word, you will not regret doing business with this company.

Everyone at Mathews Ford/Lincoln, Sandusky, Inc. are wonderful to deal with when searching for a new vehicle. They are attentive to your needs and go the extra mile to make sure you are satisfied with your purchase. I highly recommend them! Our salesman Jason Roth was the BEST! Financing was a breeze and handled professionally as well. We actually felt happy when we left with our new vehicle and I cant ever remember that experience before at any other dealership!

Great, non-pushy staff and very accommodating. Jason Poirier was a rock star with helping us through our purchase.

Honest, realiable.

Justin @ Mathews Ford was an awesome salesman helped me figure out the best choice for my busy life. My family loves our new 2013 Escape. Definitely will buy my next car from him.

GreT service

Paid over $50 for a oil change.When I left the dealership my oil was hot and thought maybe it just needs to get broken in.2 days later after putting over 100 miles on my truck it still runs hot and decided to drain a small bit of oil and sure enough they use the cheap oil. Never will come back

They were a big help and made it able for me to get a newer car without a co-signer when everyone else would. I would definitely go back to them for another vehicle in a heart beat. Thank you so much Mathews Ford.

Great service

Took my Ford Fusion in for some recall work. They were very efficient in getting the work order written up. Had to keep my vehicle for a day for the type of work required, so they offered me a free shuttle service to my home. When the vehicle was ready the next day (at the time promised), they came and picked me up as well! Will consider them for any work I need done in the future based on my recent experience. Thanks for a job well done!

I had a recall done on My Lincoln Continental that required them to disassemble all the door panels to replace all the door latches. So I was concerned about what My car might look like when it was done. But the technician did a great job and everything works great and they gave me a car to drive while mine was being worked on.

Kevin treated my family very nice.

So grateful for Jay and his team at Mathews! My engagement ring fell between the seats of my fiancé’s truck this morning and we couldn’t find it. I brought the truck in and Jay and a few guys from the shop found it!! So appreciative of their kindness!

Justin Greenberg, is very easy to work with, very knowledgeable with his product for young and talented man, he will roll out the red carpet for every customer and make him feel like part of the family, if you need a vehicle, Go see him now!! He will achieve all your needs.

Jimmy in the detail shop did a wonderful job making my wifes 12yr old Buick look just like new again.

My family and i have purchased 3 vehicles from this very friendly and respectful dealership just this year. They are a very friendly, helpful, and knowledgeable team. They also understand the difference between making a profit and getting rich and screwing people. These people are in the car selling business to make money and help people get a great deal on a great well maintained car. Again these people want to help you! Also I highly recommend working with Donna Hast, while the other dealers are very nice, and welcoming, Donna seems to stick out and loves to help everyone.

Love my 2019 Ford Edge ST!!!! My salesman, Justin Greenberg, made it super easy to purchase. I got it fully loaded and Justin was knowledgeable about all the new features. Thanks Angela Grimmer for making the paperwork super easy too!

Kudos to Justin at Matthews Ford for helping us pick out a car for my mother. Not only was he very patient and helpful with details but he even went so far as to drive the potential new car out to her house to assure her it would fit in her single stall garage OK. This is definitely a great example of “above and beyond” type salesman. Five stars for Matthews Ford and Justin !!

My wife and I had an excellent experience at Mathews Ford! Justin made my lifelong dream of owning a Mustang a reality. From start to finish all of our questions were answered, and we were treated like family. Justin made the process fun and enjoyable. If you are in the market for a Ford or Lincoln pay Mathews Ford a visit!

The Mathews Ford Team are Awesome! Extremely knowledgeable about all the vehicles they offer. Steve Conley, our salesperson was extremely easy to work with & helpful in getting us our new Lincoln Nautilus. I would recommend Mathews Ford for your next vehicle purchase.

My experience with Mathews Ford was amazing. I went to Steve Conley for my first big girl purchase and he did everything he could to make sure I found a car I absolutely loved!! My Focus SEL is everything I hoped for and more. Steve took the time to explain everything the car had to offer and walked me through every detail so I left confident and comfortable!! There is no doubt I will be back again, I love being a part of the Ford family! Thank you so much Steve for making my dream car become reality :)

The service writer Riley made my experience exceptional. He worked around my work schedule and got me in for recall work. It was seamless and my car is now good to go! Thanks!

The best place to buy a car. Ive bought 5 cars over the years from them . Service department is great. Ask for Donna Hast the best to sell you a car,no pressure. I told her what I wanted over the phone, 3 days later went to pick it up.

We had a great experience at Mathews Ford in Sandusky when purchasing our new Ford Escape. We worked with Jason Roth and he soon earned our trust, making us feel he was really working for us and interested in finding us what we wanted at the best price. We walked out with the vehicle we wanted at a price we were very happy with. Jason made it all happen and it was quick and easy! The rest of the staff we came into contact with as we closed the deal, especially Angela, who really knows her stuff, were also great to work with and made us feel we were in really good hands!

Just leased a Lincoln MKC and Justin Greenberg took great care of us and was very thorough explaining ALL the features of this vehicle. Scott in the financing department was very kind and knowledgeable about leasing. I would highly recommend purchasing your vehicle at Mathews.

I went through Steve Conley to lease a new F-150. He was by far the best dealer Ive dealt with. The environment at Mathews in Sandusky is very warm and inviting. I will definitely be doing business with them again.

My salesman was Jason Roth. I was in an emergency situation of needing a new vehicle ASAP and he went out of his way and brought a car up to my job that he thought i would be interested in. Even though i bothered him all day and night, even off the clock, he still had no problem answering my questions. He was so helpful and very kind. The whole crew there was friendly. I would highly suggest giving them a call or stopping in to see what they have to offer. It will be worth it!!!! YOU ARE AWESOME JASON!!!!!!

I just bought a 2019 Ford Flex from Jason Roth of Mathews Ford in Sandusky Oh. Great experience all around. From the moment I walked into the show room till the moment I drove off in my new car.I was greeting with warmth from their caring staff who were beyond hospitable. Then once I spoke to Jason, whom I was recommended from another happy customer, he was also very warm and happy to talk with me. He listened well, made sure to ask and answer all the important questions, and repeated the things I said for reassurance. He was very friendly and relatable.When it came to showing me the car I liked, he was an encyclopedia of knowledge about it and showed me all the key features and about everything I needed to know and was looking for in a new car. He made sure I was comfortable with the car before taking it on the road. I was sold before the test drive.Once it came to paperwork, Jason made it easy and comfortable again. He kept me occupied while I waited and I enjoyed my conversation with him. He did everything in his power to make sure I walked out with my new car with a payment I am happy to pay. The “loan officer” (excuse me for not remembering his name or real title) was just as friendly and hospitable. He made that part of the process quick and painless.Once I was approved, they filled the tank, washed up my car real nice and shiny and walked me through the rest of the equipment and features I needed to set up. (The Flex is a spaceship from the future.) Jason helped me set up my Ford Pass to allow me earn all the perks I can. Finally he took a couple photos for their Facebook (which I must add, Jason made me look damn good!) and I was on the road. Happy and proud of my purchase from Mathews Ford.Thank you to everyone at Mathews Ford. 100% will recommend to my friends and family. Especially Jason Roth. 5 star service.

Jason Roth is outstanding. Puts in work and gets it done. Hes honest and transparent. When our second kia lease is up, we are going to a Ford.

My experience with Mathews ford has been an A-1experience multiple times.Jason Roth is the the salesman that I dealt with he is very attentative he is very good at his job, he also has good people skills.I will definitely be going to Mathews ford for my next new vehicle.

Wonderful experience! Justin at Mathews Ford went above and beyond to make sure my first car buying experience was a great one. Would highly recommend to any family or friend.

Did a great job at.the quick lane of getting me in and out. Explained everything well and were very helpful. I always have a good customer experience with Mathews!

Outstanding experience. Very helpful staff! Love my new 2019 EcoSport!

Always good people. The wait is long. But good serious and work being done worth the wait

I love Mathews Quick Lane. The staff is always professional and accommodating. They are quick to answer any questions I may have and very thorough with the work on my vehicle. The waiting area is comfortable even though I wasnt there long.

John was fantastic with helping me find my new Ford Escape! I told him many must haves and he was able to find me the perfect car. Very professional and helpful. Would recommend to any friends and family!

TERRIBLE SERVICE!!! Took 3 weeks to get simple fix done on our truck. 5 DIFFERENT promise for pick up time & every time it was time to pick up,we got a call that they had to do something else. When we finally picked it up,it ended up being 2 THOUSAND dollars more than they quoted us!!! Never again! STRONGLY suggest anyone considering coming here ... DONT! Save hassle & $ by finding somewhere else!

Havebeen going here since I started driving. They have always taken great care of my family for 2 generations. Top notch service.

Bought my vehicle from Brian Gorby. He was great to do business with!

Took in for a drivabilty problem diagnoised it and repaired works great