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Fox Auto Care - Auto Repair in Santa Ana Ca including Audi, BMW, Mercedes, Land Rover and Volkswagen Vehicles
1311-C, E St Gertrude Pl, Santa Ana, CA 92705, United States
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Fox Auto Care - Auto Repair in Santa Ana Ca including Audi, BMW, Mercedes, Land Rover and Volkswagen Vehicles
Comments
St
Review №1

My sister had to be towed here after closing. The staff called her the next morning to ask what the problem was. They took really good care of her telling her what needed immediate repair and nothing unnecessary. Got her car back to her quickly, reasonable priced. And friendly and helpful staff!

mu
Review №2

Had a rattling noise coming from my engine in my Ford focus, brought it in and they did a phenomenal job identifying the issue and fixing it for a fair price. Now it drives smoother than ever and does not rattle. Thank you all so much. Highly recommend this location for all of your cars needs.

Jo
Review №3

Awesome service, very friendly, honest, over exceeded what other repair shops have done for me. Thank you a gazillion, Drew!

th
Review №4

Our Explorer needed some major work done on its right rear after an accident with the curb. Had the car towed to Fox and they let me know of its arrival. Within a day a detailed list of what was needed was sent to me along with pics. We needed a few days to decide if it was worth repairing such an old car and Fox did not pressure us to make a decision. I think it took five days for us to finally decide to go ahead with most of the recommended the repairs. Fox Auto team took care of it and finished it ahead of schedule. Weve been taking our cars to Fox for years and trust them to repair our cars right.Thanks Fox Auto.

Ia
Review №5

The service at Fox is second to none, as is their insistence on doing what is right for the customer. In the years weve been with them, they have talked us out of expensive repairs as they were not in our best interests. We know that what they recommend is absolutely necessary and that we wont be overcharged. And they do it all with a smile and sense of humor!

Ca
Review №6

Perfect service on every level and approximately $800, less than the dealer. The receptionist is extremely attentive and prompt in responding to questions. AAA approves business. I will be a continued customer for all major work, as they replaced the alternator, battery and few less major items on my Lexus.

Pa
Review №7

Fox Auto Care is the best. They always do outstanding work. And such a friendly place. Jackie and Patrick go way out of their way to give the best customer service.I highly recommend FOX AUTO CARE for anyone looking for a shop.

Pa
Review №8

We dropped in as a walk-in after catalytic converter theft and Patrick took amazing care of us! They offered a loaner for my daughter for 6 days no questions asked until the repair was done and Jackie called frequently with updates and took care of insurance. They were a God-send for us out-of-towners. Would highly recommend!!

Er
Review №9

Fox does excellent work, has incredible customer service, and communicates in a timely and clear manner. I also can trust them and thats the most important thing with auto care. They recently saved us so much money by helping us realize that we could get the work we needed done for free under warranty at Honda and we saved almost $4,000. We get all our auto repairs done at Fox and have for years. They are the best.

Gr
Review №10

Fantastic treatment of their customers! Super friendly. Went above and beyond to set me up with a rental car while mine was being worked on. A great family-owned, but professional-grade company that definitely surpassed all expectations, given my prior interactions with auto repair companies. This is actually my first time giving ANY company an online rating. Highly recommend!

Ju
Review №11

I had my 2005 mustang GT towed in because the master cylinder on my clutch broke while I was driving, my repair was supposed to be done next day, which is impressive, they had it installed but the part they put in happened to be faulty, which they noticed when testing everything. I cant fault them for taking an extra day to make sure my car works properly, when they still had better timing than other shops with the delay included. These guys are great

D
Review №12

Since the heads were re-manufactured (i.e. machined, rebuilt), and the actual machine work was done by a contract machine shop (which almost every auto repair does) its too early to tell exactly how reliable the work will be. Nonetheless Foxs new ownership was very professional (they even washed the beast!), the engine went together nicely and the truck does run very well.Only time will show if the machine shop is as reliable, professional and good as Fox Auto Care was...is. However and again, these boys did some nice work plus a real professional operation.

Do
Review №13

For years I have come to rely on their expertise, honesty and exceptional customer service. Now that I do not have any family around for even some simple assistance, Jackie and the staff are most responsive to all of my requests. They have earned my trust and sincere appreciation for the outstanding service from getting me a ride to work, and the comprehensive maintenance on my car. I sincerely appreciate the service, kindness and respectfulness from everyone at Fox Auto.

Ja
Review №14

I love Fox Auto Care! I had a busted Water Pump & they fixed it within a day. They send you a text message when your car is ready and a whole detailed report inspection of your car. Pictures and information is included in the inspection report. The staff is super friendly and everyone who works there seem to be very helpful. I have dubbed this place my go-to mechanic and they know it! Thank you Fox Auto!! Your Friend, Jane

JO
Review №15

Fox Auto Care really took the time to fully diagnose my van.They were diligent and thorough making sure they found the problem without making me spend a lot of money on other stuff. Now my van is running Great and Im feeling real good that I brought it to Fox Auto Care instead of anyplace else. Thanks Fox Auto your team of expert technicians really took great care of me. Jackie, Lisa and Robert were all very nice and professional they made me feel real good that I brought my van to them.

La
Review №16

Receptionist, Jackie is wonderful..very polite, prompt, well informed, she knows her job

Ma
Review №17

Very pleasant to use; courteous and genuine. Quoted fairly, did exactly what was asked, and completed the work on time. A great find, highly recommend.

De
Review №18

I have been taking my car to this mechanic for years. They are quick, transparent, and friendly. They always go above and beyond to find the best deal and to be upfront about everything.I am writing a review after all these years because I have been looking for a vehicle for a family member. They have provided pre-purchase inspections for the vehicles I find. One vehicle in particular had a litany of problems which they noticed within ten minutes of starting the inspection. They didnt even charge me for the inspection. The people at Fox Auto Care have great integrity and are knowledgeable in what they do!

Tr
Review №19

Our family has been coming here for years,Theyre honest professional & dont RIP you off. I highly recommend this place, Theyre awsome

Sh
Review №20

I’ve been going to Fox Auto for a number of years. I always get excellent, fair and kind service. I highly recommend them.

An
Review №21

These guys are tops! Went in for a 40 point inspection after being recommended by Auto Club. They were clean, friendly, thorough, and explained everything with care and consideration. I highly recommend them to anyone. Not the easiest to find though. But worth the hassle to locate.

El
Review №22

Went above and beyond. Fox is so professional, give quality service and sincerely care about their customers and all people!Thank you for excellent service, TP and CODIV 19 mask! So appreciative of you!God Bless you!Ellen

Mi
Review №23

Totally professional and absolutely the best customer service.A full report with pictures of the vehicle is sent before any work is performed. As an older guy who has used many repair shops over the years I assure you that Fox Auto Care is the gold standard when it comes to repairing your vehicle(s). I have referred others to Fox and they are extremely satisfied as well. I guarantee that you will have a good experience at Fox.

Me
Review №24

Fox Auto is the ultimate in professional auto mechanic repair AND customer service. Not only do they go above and beyond, afterwards they give you discounts. I highly recommend going to Fox Auto for ALL your auto repair needs! Thanks Fox Auto.

Sh
Review №25

I would drive miles and miles to get to Fox Auto for my vehicle maintenance and needs! Been going to them forever and I love the care, fair and best pricing, and honesty! They are family to me!

jo
Review №26

Fox Auto Care is my trusted mechanic for years. Always skilled, reliable, and prompt repairs at very fair prices. They often do even more work than expected at no extra charge. You cant find a more honest, competent mechanic than these guys. Theyre the best!

Rh
Review №27

I am happy I have found Fox Auto Care to take care of my BMW. The nicest people helped me right before Christmas. Clean facility and excellent customer service.

Lu
Review №28

Staff is always professional. They don’t force you to make repairs which are do not immediate attention. I probably drive farther than I need to be I will continue to go there as long as I there honesty doesn’t cease.

Mi
Review №29

My experience with Fox Auto... Good... Supper... No Complaints 😎🎃👌

Ly
Review №30

Fox Auto Care is an honest shop that does great work! They only does what is necessary and they dont try to upsell you. Their customer service is second to none. I highly recommend this place!

Ni
Review №31

You guys ALWAYS take care of me! Thank you so much for making sure my car was running in peak condition.If youre considering different options, let me save you some time. Jackie and the staff at Fox Auto Care are the best in the business. They dont try to take advantage of you. They are good honest people to whom you can trust!

Jo
Review №32

Thanks again - always a good sign when the car feels better after a service!And you even cleaned it for me! Nothing more to be said.

MP
Review №33

So I brought my car in on a tow truck after it overheated and was greeted by Lisa the manager, who walked me thru every step and made me feel comfortable with leaving my car at a very stressful time. Even tho its an extremely busy shop she still managed to make me feel like a priority, and even provided me with a rental car at no cost so I could still get to work! Once the car was inspected she found the time to call me and go over all costs with NO SURPRISES!!! Now im back on the road!! Thank you Lisa for all your help! You and your shop definitely deserve more than 5 stars!!

Mi
Review №34

I would recommend fox auto. They have been awesome and very understanding to my automotive needs. Thank you fox auto

Ri
Review №35

Great Auto shop family owned. They go out of the way to make sure you are satisfied completely with their service. I would reccomend them to everyone who needs a honest and trustworthy mechanic.

Ma
Review №36

Great experience. Prompt and courteous customer service. Straightforward in regards to diagnosis and pricing. Will be using again when necessary.

Ed
Review №37

Been going to Fox Auto Care for many years. They are friendly, good and get things done on time. 100% recommendation

To
Review №38

Good job as always. Put my full trust in them on what needs attention or can be put off until next tune-up.

Ra
Review №39

OK, this was the hardest 5 star rating Ive ever given, Not because they dont deserve it, but I really dont want everyone to discover these guys and make it impossible to get my trucks serviced on short notice. Truth be known, I love these guys and trust them with all my vehicles so (said extremely begrudgedly) stop by. You will love them too.

Sa
Review №40

I have been going to this place for all my car repair needs and regular oil changes for 5 years now. Most importantly they are honest and guide you about what needs to be done urgently and what can take time. They never try to make money. Plus they are AAA approved shop and I never had any problem with them or the repair. I trust them 100%.

He
Review №41

As a first year member of AAA Plus, I was surprised to receive a coupon for a free 40-point inspection. I chose this vendor because the reviews were great. The facility is clean, you even get a photoreport on your phone. BUTThe guys suggested me a maintenance for almost $2000 for my VW Jetta 😱 which I didnt need.1) They suggested to replace rotors, a caliper, and pads for $900. When I started asking questions I realized that only front pads need to be replaced. My caliper is in a perfect shape and requires a slight lubrication. My rotors are in a perfect shape as well (VW suggests to replace them at 19mm, but Im having 21.8 mm now). How did I know that? I doublechecked the brakes myself.2) According to the maintenance spech, I supposed to change a timing belt and a water pump, but that could be done at a 100,000 miles. Anyway, even VW dillership agreed to change for this labour way cheaper.Conclusion? Thank you, Fox Auto Care, for trying to rip me off. I found another store with honest guys that triple checked my breaks for free. They confirmed that the rotors are fine, and my caliper needs lubrication and pads need to be changed. They gave me a reasonable price for their service.When I asked why they didnt charge me for inspection, which took 15 minutes, they said they are for a long run in the automotive business. After those words and honest approach, I want to support their business and will take my car there for as long as Im living in this area.

Da
Review №42

Best experience at a Repair Shop, staff is excellent in helping you get the repairs you need. Highly recommended for your next Repair Services.

ma
Review №43

Very helpful staff

Su
Review №44

They were quick to service my car for a road trip to the mountains and it performed beautifully. AND...they even went the extra mile for and all my van seats back up for me! Thanks Jacki, Patrick & Kenny!

Mi
Review №45

These people are the best! Went there to get a second opinion after a mechanic told me it was going to be $3k to fix my car. Took it to Ken Fox, they said the other place was wrong and fixed my car out the door for under $500! They are personable, take great care of your car, and are transparent in their pricing. Theyre stuck with me forever now.

Da
Review №46

You guys go over and above the typical auto repair service; from snacks available in the waiting room, to pickup and drop off service for your customers!! Highly appreciated and unexpected!. Thank you from the bottom of my heart.

Vi
Review №47

The folks at Fox are always friendly and honest. I didnt think I could find a trusted auto shop to save my life but I definitely found it in Fox Auto Care.

K.
Review №48

Always Five Star attention & service!! Kenny Foxs personal time & attention is the confidence I take with me on the road. And Im never alone if I need Jackies help!! CALL THEM, TRUST THEM, and Take Your Cars to Them!!

Je
Review №49

Today I had my car serviced at Fox. I made the appointment online and they responded quickly to verify my appointment day and time. I made arrangements in advance to get a ride to work, and Jacki ordered Lyft for me, which was very efficient!I wasnt sure exactly what work my car would need, so Jacki communicated with me throughout the day to update me and ask how I wanted to proceed. She also advised me as to what they thought I needed done, and what they thought could wait. They took pictures of the parts they thought needed work, and sent me a link to a site that listed everything they reviewed and what the results were. Super convenient!When my car was ready a Lyft driver was sent to pick me up, and the final bill was exactly what I was quoted. Very pleasant, super efficient and professional. So glad a co-worker referred me to Fox! Im a lifer! Thank you!

Je
Review №50

Got a water pump replaced. Great service and timely repair. Love these guys!

We
Review №51

Been going here for as long as I can remember. Honest and always trying to provide less expensive alternatives. Highly recommended!

Mi
Review №52

This was the first time we used their services we were very satisfied with their customer service and the work they performed which seems to be very difficult to find these days. We will definitely use them again for future service on my wifes Lexus.

Ji
Review №53

Your team is awesome. Quick and honest service. Thank you.

Je
Review №54

Im always very skeptical of repair shops, however, the customer service and honestness here was great. They were very friendly and nice, told me the issue, and I never felt pressured into beginning the service even though I declined. I will be coming back to them for any auto issues in the future.

je
Review №55

Always on their game. Especially now. Excellent advisers, mechanics and front office management. Fox Rocks!

je
Review №56

Posted a great review last week. Nothing has changed. Just great service!!!

Ry
Review №57

Fox Auto Care is always so professional and very efficient. I would never take my car anywhere else!

Jo
Review №58

Excellent shop! Very friendly and fast with repairs! I would recommend them to anyone looking for a great mechanic!

Ed
Review №59

Great place for all auto care ... They care about your auto and you. Very reasonable price for service too...

Jo
Review №60

They do a great job and always treat me right when I bring my car in for repairs.

Gl
Review №61

Very efficient, courteous, and got the job done fast and correctly.

Al
Review №62

As always Fox provides a great service, and always at a much lower cost with the same parts the dealers use! Thank you Fox!

Le
Review №63

Excellent service! Friendly and competent staff.

Gl
Review №64

I had a problem with my breaks they took care of immediately. Everyone very nice and I would recommend them highly.

Al
Review №65

Always great service. Just what your car needs . . . and no more.

Da
Review №66

Amazing service, great waiting room for short repairs and on-line scheduling of appointments.

Ju
Review №67

Excellent service at fair and honest price.

J
Review №68

The service was great. I believe them to be honest and I will recommend Fox to anyone.

P.
Review №69

They said I needed repairs which I may need in several months but they played it like I needed them that day. It seemed dishonest to me.

Gi
Review №70

Honest and upfront mechanics, tell you how it is and you dont have to worry about them price gauging you or making you do work you dont need. They have definitely earned my patronage.

Hi
Review №71

Excellent and prompt service at a reasonable price for a AAA-recommended auto shop

Bo
Review №72

I appreciate very much for professional and friendly service

Sa
Review №73

Mike Cain is the best! Awesome place!

Bu
Review №74

Best shop in town. Fair and reliable.

Do
Review №75

Always friendly and professionall

az
Review №76

New air conditioner works perfectly.

Pe
Review №77

Love these guys

Ty
Review №78

Very good & professional BMW auto Care?

ri
Review №79

Nobody better, more fair and honest than Fox Auto Care.

S
Review №80

Great people and service.

Lu
Review №81

Always the best service.

Si
Review №82

Love bringing my cars to Fox Auto.

Ju
Review №83

They are honest and professional!

Tr
Review №84

Honest family mechanic.

Cl
Review №85

Always top notch!

Mi
Review №86

Great service!

Ma
Review №87

Great service.

je
Review №88

True professionals.

Ch
Review №89

Good attention

Da
Review №90

Very good service.My pickup truck broke down on the road. The trailer driver said it might be a problem with the gearbox. It is estimated to be at least a few thousand dollars. Foxs Jackie patiently listened to me describing the fault condition in stuttered English, then let me not worry, they first Check it out, I was very embarrassed when I handed the car keys to them. When I got the car the next day, Jacki told me that the throttle line was just around, and I didn’t spend any time, so I didn’t charge me. cost.I really couldnt believe it. I said to buy some gifts for her. She also refused to accept it.I will go to Fox Auto Care after repairing the car.The question now is how do I change the previous 4 stars to 5?

Sk
Review №91

Convenient and friendly service, reasonable and reasonable price, the most important thing is to be honest and trustworthy.Is the best auto repair shop we have encountered.

Information
93 Photos
91 Comments
4.9 Rating
  • Address:1311-C, E St Gertrude Pl, Santa Ana, CA 92705, United States
  • Site:https://foxautocare.com/
  • Phone:+1 714-427-5870
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto tune up service
  • Brake shop
  • Car inspection station
  • Car repair and maintenance
  • Diesel engine repair service
  • Radiator repair service
  • Truck repair shop
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:8AM–5:30PM
  • Wednesday:8AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8AM–5:30PM
  • Saturday:8AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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