I have been a customer for about 2 years and absolutely love the alkaline water option. It’s healthy and delicious and I do not have to go buy individual plastic alkaline bottles at the grocery store.The customer service is personalized. I have a bi weekly schedule and also receive a reminder email prior to each delivery to determine how many bottles I will need. I correspond with my rep via email who is prompt, courteous and always accommodating.I have no issues with the payment system online. It isn’t as intuitive as a lot of other systems, but that is not a barrier to me. I love the product and the service.

This company is the WORST! No communication, compassion, follow-up or professionalism and the manager Sara Elizalda is oblivious to customer satisfaction and customer service. For 2 years we had water jugs sitting in our warehouse never rotated and they continued to bill us along with an added unit they claim we had! They disrupted our services one day before the agreed time and they left our (60 employees) with no units or water with 86 degree weather in our warehouse! I am still floored that no other regional or branch manager has reached out to us and that she never put effort to truly help, schedule or grant us the refund due to all the unused water. DO NOT USE THEM...they say one thing and do another...perhaps it is just the Santa Ana branch but whatever you do - document all events as they will try to bill you phantom items or increase prices without acknowledgment.

Ive been a customer of this service for 2 years, so I feel like I can leave a comprehensive review on the experience. For the basic summary, GO SOMEWHERE ELSE. You can definitely find a better water delivery system elsewhere.The biggest issue that it is all billed and handled by phone. There is no online system. You have to call and talk to someone and hope to god that your order was done right because if it wasnt, you might be water-less for 2 weeks because apparently there is literally no way on earth for the driver to get water to you sooner.I was initially okay with this terrible system because for over a year I lived in a large apartment and we ordered more water than we needed and stored the surplus water bottles in the living room. A few months ago, I moved to a smaller apartment and I opened up a new account. Heres where the problems started. First of all, my account number and phone number kept getting linked back to my old account. Theres no way to make the changes online, and even when I confirmed the changes were made, the sometimes when I called, the numbers were still linked to an older account. The second issue was that I needed 2 jugs of water per delivery, but for some reason the delivery man kept leaving 1 jug of water. This happened MULTIPLE times over the past couple months even when I kept calling to make the change. I called and asked for another jug, but they would inform me that it was impossible to get a sooner delivery so I would be waterless for a week. Its crazy to me that I pay for a water delivery service but I dont get enough water that I need so I literally have to go to the grocery store to buy more water.Last week I was delivered 1 jug (AGAIN), so I got fed up and called to cancel the service and have it picked up in a week (since I was only given 1 week of water again). I confirmed the date of pick up, but the day passed and no pickup happened. I called several times to figure out what happened, and I guess there was a mistake or misinterpretation made on the date of pickup. I was put on the phone with a delivery driver about getting a sooner delivery who told me that its impossible (but couldnt explain why), and then asked me why would I need to return a cooler at 1 week instead of 2 weeks. I was in the process of explaining that hes been putting out 1 jug of water when I asked for 2 for several months, when he snapped at me and hung up out of nowhere. It was an incredible amount of unprofessionalism that really angered and surprised me. I couldnt believe it.I will have to say that Sarah and Rachel, who Ive talked to multiple times on the phone, have always been really sweet and kind. Im not sure where the issues with the terrible service lie, but theyve been always very polite, no matter how impatient or irritated I get.

My company has been using Paradise for a few years and seemingly no issues. Yesterday I call to get an additional 6 bottles of water for the office. This morning they called and said they had delivered 3 bottles in lieu of 6 bottles because there was a bottle issue. I let the girl know that we had not received any delivery. She proceeded to tell me yes they delivered the water outside the door because no one was here. She was adamant that the driver left the water. I let her know that it was very unprofessional to treat a good client in this manner. I asked to speak with a manager, she said she is the manager named Sarah, she then told me she has pictures of the delivery, I said please forward them. Turns out the driver had delivered to another street and address and suite number about 2 blocks from our office. Needless to say, if this company wants to retain my business or any other business this team needs some customer service training. Good luck!

Paradise Water is a breathe of fresh air with kind and efficient delivery persons. I highly recommend this water delivery service.

We cancelled our account with Sparklets to switch to Paradise and the customer service has been night and day. The team at Paradise is communicative and attentive. They check-in before deliveries to make sure youre actually getting the supplies you need. They immediately responded to any equipment issues. And when you call them you actually are talking to a warm body, in their local office, that can effectively assist you in real time. Not to mention that their pricing is competitive and transparent. I highly recommend you reach out for a quote.

All seems normal at first. I worked at this company. The owner and many employees are members of a religious cult. Hence the name PARADISE water. I never had the service. I was worried about poisoning due to Armogeddon. like James Jones. strange conversation around the water filling area.

Every time I call they are friendly and helpful! They are very accommodating. So far I’m very happy with their services.

I think this is honestly the best water company in Orange County. I needed some water filled up for some family coming into town from New York City. The owners son came at 8 30 pm on a Friday night to make sure I had what I had asked for. Very impressed! They have my business for life. That one simple act spoke volumes on the way they handle customer service and how they go above and beyond. Sara and Rachel are always pleasant to talk to as well. Highly recommend this company for all your water needs!

This water and their service provided me without a single problem in over a year before I moved to Arizona. The water is amazing. Flouride free and BPA free. The water dispenser makes it ice cold. I started drinking so much more water after I got mine. Thank you guys for the awesome service!

We have had to have our dispenser changed 2 times from leaking! The second time it happened we were without water for weekend my husband called Monday no one called or showed up! He called Tuesday morning very upset because the girl he spoke to said she didn’t know about it ! I called in to get it straightened out! She said a man was coming out today! They gave us a free water bottle for inconvenience but we spend $70 a month on water ! My husband is now looking for another water company! I love the taste of the water! We get the alkaline water !

Ive been having Paradise Drinking Water deliver water to my office for almost a year and a half. I dont even understand how they could have any bad reviews because theyre always super friendly and helpful. I used to have a dog that would be at my office often and the driver would bring him treats every time he stopped by for a delivery. When I run out of water they even schedule a delivery for me ASAP.

EXISTING and NEW customer please be aware! This company is ripping off their customers. OVER charge the the dispenser while Sparkletts offering at $1 per month. Customer services had no clues on what they are talking to customers... Stay away from this company to get yourself at peace!!!

HORRIBLE!! While I was a customer with Paradise Waters, the water and customer service was great. However, when I cancelled my service it was a huge headache!! I was constantly misinformed leading to continuing charges after my cancellation. When I called to cancel my service I was advised that I needed to return the remaining bottles and stand that I was renting and I asked what the next pick up day would be. I left all the materials out for the driver to pick up. The materials were never picked up so I took them back inside my house. After that I was never notified of any missed pick ups and I was continually charged. I called to follow up and clarify the charges and I was told by RACHEL that I still owed for the bottles I had. I asked what the balance was on my account to pay off everything I owed to completely close the account, received the balance and had my card charged to clear my account. I documented the details of this call to ensure I would not be charged again. 4 months later I receive a statement in an email for an additional $20. I respond to the email and state I already closed my account and asked why I am being charged. No response. After waiting a few days and receiving no response, I call and again spoke with RACHEL who said the charges were for the two bottles I still owed because I never returned them and claimed she never spoke to me during my follow up with the charge to close my account. After arguing with Rachel I was forwarded to her supervisor SARAH who offered absolutely no help as well. She explained the charge ran on the original follow up date was because my account was on auto pay and that was the day they ran the cards. Horrible experience, I regret all my years as a customer of this company. I suggest when you cancel your account you ask for a statement in writing that your account is closed with a zero balance and you will not receive any further charges, phone calls are useless.

Ive been using Paradise Water for the best tasting purified drinking water since 2008 and I am so bummed that I moved out of the area since I wont be able to drink it anymore.Compared to any other bottled water, Paradise is simply the best! Try it for yourself and taste the difference.

Pretty satisfied with this company and their delivery services for me. Everything has been pretty smooth, once they were late with drop off but it was quickly resolved and they aplogized and have a discount.

I have never ever have had such a taste of good water and best service ever, I defiantly recommend this company to anyone who is looking for good quality and customer service, Keep up the good work guys....Baseem

The best in Orange County! Nothing compares!

Due to our name being 420foods they refused delivery and marked us as a marijuana dispensarie they were very rude and misleading had us wait a week for a delivery that never showed up without ever calling to inform us are order would not be approved because we are a certain type of bisness that we are not