Extremely good customer service at an extremely economical price, yet maintaining quality. Parking lot easy to navigate for parking.. bathrooms were clean.. waiting area was clean and comfortable.. customer service beyond what youd expect at a non dealership environment, as they even put down a floor-mat a seat protector and steering wheel protector. A+ across-the-board.I highly recommend having all your automobile service needs done at this establishment.

Excellent place and friendly customer service. Bought the tires i needed for my car and i thought it was a fair price as well as like the fact that it looks like they put grease on my rims so they wont get scratched up. I would go there again.

Great service, Tires rotation in less than an hour! Thanks Armando.

I never imagined going on a mini vacation upon checking out seeing metal wires sticking out. I was so sad not only because I was not from the area but it was a Sunday and most places were closed. I called Big O Tires and Armando answered the phone. He listen to my needs and was so patient with me and made sure i got the best deal. I got 4 new tires and alignment including the hazard package for an excellence price. He was even able for me to come immediately and made sure I knew how to get there. He greeted me upon arriving and took care of me. I am sooooo thankful for Armando and his kindness. I love my tires nice smooth ride

I always buy my tires here, they last longer, prices are the best!! Oh and the service is absolutely 💯 👌 perfecto!! THANK YOU ALWAYS FOR YOUR WONDERFUL HELP, WORK AND DETERMINATION...HERE IT IS #1

I walked into the establishment right after opening and the Manager was quick to greet me and ask how i can be helped. I let him know i need my tire checked fixed due to running over a nail. The team was quick and i was in and out in no time. Great customer service. This is the reason I always come back.

The staff is friendly and very accommodating. I always do my research before I make large financial decisions and I have to say you would be hard pressed to find better pricing and quality of service than what you receive here. Thank you Gabriel and Armando.

I came just to patch a tire, but Alex was real helpful. He examined my car/tire and gave me info about tires in general. Waiting room was also not too shabby. :)

They didnt have the tires I wanted in stock but not too worry. In less than 2 hours they drove to another location picked up the tires brought them back and installed them!

Junior and his crew are fantastic. They really went way above and beyond for me and Im extremely grateful. My dad recently was discharged from the hospital and we need our van to get to his doctor appt.s. Junior was sympathetic and he made sure that I got my van fixed the same day so we could have it the next morning to get to my dads doctor appointment. Junior is a great guy and so is his mechanic who got it fixed and running like NEW. Thanks to BIG O...for hiring these guys.

Love the friendly service at this Big O Tires location. I have been to this location on different occasions, ranging from a simple oil change to brake repair. My most recent visit was this past week because I needed a new performance tire. My tire was irreplaceable due to the location of the nail & driving for too long on it flat. I called in spoke to Mishonda (store manager) and remembered who I was from previous visits. She didnt BS around, very knowledgeable, and ensured I was taken care through the process.I highly recommend this location for all your auto & tire needs!

My security lock nut torn out with no teeth left. he used impact drill to use on the lock nut ? too green for new technician dont know how to use proper tool and the proper way. he need more training.....now i have to pay my old lock nut or have to buy new set wheel nut for it. bad services. please do not use impact drive on lock nut.

Exceptional customer service, I know when I bring my car here-I am NOT getting ripped off! These guys are trustworthy & really go above and beyond to make sure your car is in top notch shape. After a few oil changes, my car needed a new alternator. They gave me a great price, had it ready within a few hours, and were kind enough to explain everything to me (I didnt even know what an alternator was!), and dealt with my over-reacting and crying very well. If your ANYONE looking for a trustworthy & honest place, come here! I now bring them not only my business, but my entire family who lives out in LA come here too!

First visit, Big O checked tire pressure for all tires & corrected one tire that was a bit low. 2nd visit was prompted by dashboard warning recurring. Customer rep suggested fixing leak in the tire that was trigerring the warning. After 30 minutes & $20, I was back on the road without any dashboard warnings. Great service Bog O- fast, friendly & fair pricing! Kudos to all involved!

Rene was everything you ask for and nothing you hate. Took the extra time to explain different tires and pulled ratings specifically for my truck. Its a shame I didnt come here in the past, but, I wont go anywhere else for tires in the future!

A big thanks to John Markworth, a great help and was attentive to me and my vehicles needs. He gave me multiple options in order to fit my budget, A+ service!!

Fast service and good price. I can bring my own tires to there, and also keep my previous tires. But the customer rest area is not very good

Armando the new manger is awesome. Great service from team

I am really disapointed of the service here. I took my car in because it was over heating and I paid 2000 to get a new radiator, hoses, thermostat. After that my car started leaking coolant. So I went back since they put the hoses. They said that the hoses werent thighten and did not apologize even though they did that work. Later in the week I noticed it was still leaking and went back and said that the hoses were to big, the ones that they put from the beginning. So they replaced them and the next day it was still leaking. I brought it back again and they told me it was not the hoses. Now they want to charge me 600 for a thermostat housing, gasket, and lid. I brought my car here because I thought that the mechanics were professional. I wasted gas and time coming here for my car leaking and I dont think its fair that Im being charge for something that they couldnt find from the beginning.

They failed to find my warranty for the tires I had purchased at this location 2 months previously and said it wasnt valid. After I had paid for the service in order to get my car back I looked in the glove compartment to find the receipt with the warranty printed right on it, the same one they couldnt find. I went back and they made me wait around for the manager to come back to the store so that I could get my refund. If you are able to take my money you should also be able to refund it. I wrote to the corporate office and they ignored it so they are aware and complicit in the behavior. If it is late in the month and they need to make a sales quota they will squeeze you for everything they can get.

I got an oil change, tire rotation and alignment check for only 30 bucks! I used a coupon they sent in the mail. They checked my sensors and other stuff. Fair price and EXCELLENT customer service.

These guys are very nice and they will do a great job. Highly recommend. Also shipped my tires/rims for the Jaguar and they put them on just right. Recommend !

Needed a tire...they were able to put a new tire on while I waited... and it didnt take forever.

The cost of the parts and service are pretty expensive here. I was able to buy the parts for myself for about half the cost of what was charged at this location. This location told me my front pads needed to be changed but they were almost new.

I also thought that having the LIFT car service is a good idea. Not having to wait is a big factor to me.

My mom and I came here for oil change with free tire rotation. J treats people differently. I started with a Good morning! but that was ignored. When 2 white ladies came he greeted them nicer even though he was ignored by them. He found more car parts change recommendations and when we said well do those later his tone of well im just saying those are needed soon is a bit irking.My mom notice the treatment difference too. The other dude, which I didnt get his name, was nicer helping us when its time for us to pick up the car. I recieved better service from a different location.Will not come back again.

Came in to have them look at one of my tires. I was getting some vibration from it after rotating them. The salesman came amd looked at my tire and immediately started pushing to sell me tires.He insisted that I had run my tires with no air and had pinched them under the rims. That has never happened to these tires. He then said that while the tires had plenty of tread the edges had more wear and because of that the tires were bad and would need to be replaced. I said I had no intention of getting new tires and wanted him to balance them he said it was a waste of money and refused to do it.Dont come here if you just want your existing tires balanced by their own definition it would be a waste of money.

Ive been sold tires twice that wear out about half as fast as the tread rating. I also tried to get an alignment done here, had it redone three times, and it was never properly fixed.Every time that I gave specific details about the issue, all I received was their computer print out with a looks good. After hours of waiting, it wasnt worth the effort to try to fix with their manager - who tended to up sell rather than fix issues that happen.

They couldnt align my car .. im very disagreeing with their work

Its an excellent place to bring your car here i hily recomended

I have always had a good experience with Big O Tires I had purchased a set of tires in Wyoming and they honored the warranty out here in California. I have only been to one Big O Tires where I did not receive good service.

I came here to get my girlfriends car looked at. I went over the tire situation with the manager, Mike. Mike was very helpful and energetic. He provided great solutions and explinations. I am a first time customer to this franchise. Because of Mike the franchise earned all my future business. Thank You Mike!

I called and told them that I wanted them to perform my oil change but I had my own oil and filter. I purchased Mobil 1 oil and the original Bosch oil filter. Also, I needed my air filter changed. The guy on the phone, Mike, told me that they would charge me $20 for labor for the oil change and would change the air filter at no charge. Sounded good to me so I brought my car in. I left it with them and showed Mike that my oil, oil filter, and air filter were in the trunk. I later got a call from a guy named Mitch who told me that my oil was changed but there was some problem with the drain plug and that it was damaged. He also told me that they would now have to charge me an additional $52 to replace the air filter. I told them ok fine. I got my car back and the following morning when I was on my way to work I opened my trunk and found that the Mobil 1 oil bottles and Bosch oil filter were still sitting in the trunk of my car. I went back to the shop and confronted them about this and the response I got was that in all of the confusion since they were so busy that they actually never performed my oil change. I would never bring my car back here again.

The slowest service ever. Dont ever go there. I just needed a simple tire changed from one rim to a spare rim I had. Took over an hour and thats after making an appointment. This place is just terrible!

Very professional. Good customers attention. I recommend

The manager John was absolutely fantastic and instantly made me feel at ease after a stressful day ending with a flat tire! I would go to them again and again.

These guys Rock!! Very thorough and professional.

Great service! Thank you.

If I could leave zero stars I would cheap prices but the service was terrible, I was told it would take two hours for an alignment and a change on two tires. I waited almost three hours and wasnt even called John the supervisor was incredibly rude he didnt give any advice or thank us for service. 👎🏽👎🏽

Big O takes care of all my tire needs including rotation, alignment, and repairs.

Fixed the flat quickly with no issues.

This is the second time I brought my car here, first time was to have the light bulbs replaced in my car, at that time I requested to please inspect the car and notify me how much would it be to replace the missing lights and to quote me on it, later on I was called regarding other repair needs my vehicle may need which I turned down. When I went to pick up my car 2 hours later I found out they did other work I did not consent for, this was not professional or ethical but I did not complained about it just stated that next time to please let me know. Or check with me before any unauthorized work will be performed on my car, luckily I had the money to pay for the additional 100 plus dollars work they did without my consent. Now this second time I went for an oil change the guy at the front counter after inspecting my car told me and advice me that my tires need replacement and I appreciate he did that but was not interested in replace them yet, then after leaving my car there for the oil change to be done which was supposed to take 1.5 to max 2 hours (They were busy I understand) they called me to let me know the technician found that I needed it other possible parts to be replace like thermostat, water pump and hoses, power steering leaks and so forth, I stated to the guy that I was only interested in doing oil change and the other request about a break light replacement which I asked for a quote and how much would it be and to get back to me which they didnt do but after i requested it twice. I picked up my car almost 3 hours later and drove it a mile away when I noticed all of the sudden my dashboard lights flashing a warning; check gauges, I saw my temperature gauge hitting 260 when this has never happened before I had to pull off the street and wait for my car to cool down, and the I proceeded to check my radiator and was totally empty, I then drove to Autozone and purchased a coolant antifreeze and out half gallon into the radiator and then drove my car for more than 45 minutes and it didnt overheat again since yesterday, NOW MY QUESTION IS; HOW IN THE WORLD MY CAR OVERHEATED AFTER AN OIL CHANGED, AND WHY WASNT ANY WATER IN MY RADIATOR (WHEN IN FACT, IT IS MY UNDERSTANDING MOST SHOPS WILL PUT WATER IN IT IF NEEDED WHEN DOING AN OIL CHANGE AS A COURTESY TO THEIR CLIENTS, OBVIOUSLY NOT HERE) Then the other question is why after putting antifreeze in my car it did not overheat again, something makes me think they wanted me back and do the extra repair expenses they suggested, luckily I was able to resolved it with a simple fix that this shop could have done so, instead my car engine was exposed to a major risk of damaging for the negligence and lack of dur diligence ce I experienced at this shop this time. I just ask myself what if I had drove on the freeway and not noticed my dashboard warning, overheated engines most of the time become useless if it overheats beyond repair, NOT GOOD, NOT GOOD...

Very friendly staff, clean area, fast serves, highly recommend!!!

Staff was courteous as always. Dorothy

Unfortunately, I had a nail in my tire and had to visit this establishment. Fortunately the staff was great and was able to get me in and out at a reasonable price.

Only problem i had was the lube that used to installed the tire to the rim was still on the tire and rim and wasnt clean off the tire and rim .

John definitely gave us a reason to come back

Big thanks to John and team for getting me back on the road!

I took my 2015 honda civic in today for an oil change. All was well until I noticed a clear dent on the passanger front side of the car, just under the door.This is the first time I have brought my car in anywhere for a service, and the first time I have handed my keys over to anyone.So I was surprised to notice this clear dent on the side of my car when they brought it out to me. When I confronted the service guy he said there is no way this happened here, our car Jack is yellow... well buddy I know my car and I just cleaned it today!! This was not here before the oil change.Thanks for the damage, I will never be back to big o and have reported this to corporate.

Excellent service and friendly staff

Its sad that I tried calling this place 2ce and no one answered the phone. No answering machine, no recorded message, nothing. Thanks for nothing

Good service and good work

Ive brought my car in for oil changes and just regular maintenance. Im always happy with the work and feel valued as a repeat customer.

Great experience, John was very professional and helpful.

Went there to put air on my tires and they charged me $3 its supposed to be free

Great Customer Service

Love these tires.

I use them for all my tire maintenance

Great assistance

Good job

Good service

Great service !

Good spot

Below average service. They might be tired by noon. Didnt bother to ask question, or offer any options.

Pay as you go plan rocks

The best

Knowledgeable staff

BIG O TIRES

Very good experience