I would say they were courteous for a car lot selling cars. Hay there in the business of selling cars. I would recommend you do your home work and make them a fair realistic offer and they will accept. My experience was as good as could be expected. They homered everything I had asked. And i am happy with the car.

The people that work here are the nicest sells team I have ever encountered! The made the buying experience what its supposed to be. When you buy a car youre happy and thats what the whole experience was like. Ive bought other cars at other dealerships and sometimes the sells guys are pushy or treat you like youre wasting their time but not here! True! Honest! And willing to do whatever to make sure you get what youre looking for!

My advisor, Reggie is first rate. He takes the time to answer your questions about your car and demonstrates if you are in need of that. Hes efficient, knows his products and has a great personality. He makes sure he relates any concerns to the mechanic and they are fixed. Reggie knows time is valuable so he and the staff get you back on the road ASAP. The only thing better would be if the car would take itself for service. Are you listening Google? 😎

Really painless car buying experience. I was pleasantly surprised. The staff was friendly, attentive, not high pressure and made sure to explain everything. No hassle on my trade in. Will definitely do business again next time in the market for a new vehicle.

Great customer service! Edwin was extremely friendly, honest and helpful. He went above and beyond to make sure I was making the right purchase based on what I was comfortable with. The whole process was seamless and Edwin definitely made my carbuying experience a pleasant one! Great job Stevens Creek and thanks again Edwin!

Nora and Mike are awesome! From scheduling the appointment through to explaining the details of my car maintenance, beginning to end I felt well taken care of in a thoughtful and genuine manner. Thanks guys!

The people at infinity really took care of me and my family. The finance team worked magic and really put the effort into it. Especially the one who sold us the car Shane, he was nice and didnt pressure us into buying any car. He was professional and got the job done I wouldnt be surprised if he moved up on the ranks, he was able to get us the car we wanted. Definitely would recommend shopping here for a car.

The staff at Stevens Creek Infinity was extremely helpful. The salesman Jarrod went above and beyond to satisfy every request and I would highly recommend him to anyone looking for a pleasant pain free car buying experience! Great knowledgeable team with no drama.

I had the best experience at INFINITI of Steven creek. Osbaldo was awesome and made us feel very welcome. The best part is that he wasn’t Pushy and gave us our space to talk it over. Everyone there is very friendly I love that. I will definitely recommend this dealership.

Edwin was very helpful and gave us a great buying experience. He was very patient with us and Im glad he was the one who was assisting us with our purchase. I went home a happy customer!

When i walked into the dealership I was greeted by Nora, she was very pleasant and cheery. I told her I was only planning on test driving one of the crossovers and not ready to buy. Nora was nice, not pushy and brought over one of the sales guys to help me out. Great first impression, I will probably be back.

Got my Q60 here, my sale person was pretty good. But I like how the customer service lady, Nora, was really nice and very attentive. Make you feel welcome with that feeling of no pressure sort of things.

I would lease/buy another vehicle from here again simply based on the wonderful customer service weve experienced (plus Infiniti makes great cars). They are very accommodating and always able to either give us a ride or loan us a car while work is being done on the car.

This dealership is amazing! I big shout out to Nora! Shes great with scheduling my service appointments and always so friendly!

I recently had my first car buying experience at this dealership. I worked with Vernon Tara over email and he made very compelling offers and didn’t play any games. When I accepted his offer, I was scheduled an appointment with Edwin Munguia. Edwin was very attentive, respectful and honest throughout the sales process. I also worked with Jose Martinez who made financing transparent and quick, as well as Aaron de Priest who fought to get my credit approved. I highly recommend this dealership to anyone looking for competitive pricing and a fast, honest sales experience.

Jerrod Clark and Jose Martinez are a team that you want on your side! I came in inquiring about my current lease to see what my options are (ex: return, buy out, or another lease). And with my situation at the moment, my options were really tough. But with Jerrod on my side we were able to get myself another lease!!! And I’m so happy with my new car :)

I had a great experience at Stevens Creek Infiniti. I needed parts for my car and Nora did a great job helping me from beginning to end. She was so friendly and nice. I am definitely going back.

I have always loved the Infiniti service experience. Its why Im an Infiniti guy for life. I had an issue where my front grill had popped out of place and didnt have the proper tools to fix it, and they helped me with the proper tools in 5 minutes free of charge. Will be back for sure!

I came in to Stevens Creek Infinity to look at a model of interest. Osbaldo offered to help and take the car for a test drive. Upon returning we stepped inside to talk numbers. No pressure, polite and knowledgeable about the product line. A good experience.

The team at Stevens Creek Infiniti made my first new car buying experience so awesome! I was a bit nervous but everyone was so helpful from the sales team (shout out Bryan and Vern!) and the finance department (Jose!!) they expertly guided me through the process and got me an incredible deal on the prettiest car Ive ever driven. Thank you so much Stevens Creek Infiniti!

Jose, Osbaldo, and Aaron were incredibly informative and helpful when I was shopping for my first car. I would highly recommend!!

Very Helpful. Could answer all questions. Test ride was non stressful and enjoyable.

Nora is an outstanding customer servicer. She is the best in the business. I do my business with Stevens Creek Infinitive because of her superb customer oriented service.

Shane helped me purchase a beautiful Jaguar that was at the dealership as a trade-in and he was insightful and extremely kind. Never pushy and willing to find information that I needed on the vehicle. He also pulled the carfax on the other vehicle I was thinking about buying at a competing dealership so I could compare the cars. The manager, Verne, helped with this and the entire process. Everyone was so friendly and after reviewing the carfax, the information on the vehicle, and the price - they offered the best deal! Thank you! Ill recommend this dealership to every person that asks where they should go to buy a car.

Very polite and friendly. They made me feel unpressured and answered all questions before making a deal. Andrew is the man!

Amazing customer service. Nora and Mike go the extra mile to make sure you are happy.

The folks at Stevens Creek Infiniti were really professional in the way they work. There was a salesperson, Jarrod Clark, that really went above and beyond to help me choose my car. From the test drive to the selection of the car / options to closing the deal, he has made the process a pleasurable one.Would definitely recommend this place to anyone looking to buy an Infiniti in the bay area.

You go to DGDG to buy a car because they excel in customer service. There are no tactics, games, or pressure. You meet a friendly staff that aims to take care of you, and each person you deal with treats you like are a current customer, not a commodity to be had or won. This is my first experience with the Infiniti staff and nothing is different. The only criticism I have with this location is the location itself. It’s a little cramped in the lot and there aren’t a lot of cars to browse. The inside is nicely appointed and comfortable, but also small.Should that deter you ask yourself: would you rather have a sparkling showroom or a sparkling staff? They excel in the latter.

Stevenscreek Infiniti service dept is the best! So easy to get an appointment for an emergency. Mike and Nora provide exceptional service! Love my Q50!

Good service.. most infinitis are good.. this one at par

We appreciate the work from Edwin, Jose and Andrew.They worked very hard until 11:30pm to finalize our deal, financial documents etc.We love this 2017 Infiniti Q50 car very much!

Great place really friendly staff. Treat you like family instead of a car buyer

Awesome experience today. Took my car in for an airbag recall. Prompt, friendly & professional. Thank you Reggie C.

Fast and friendly! Got a recall done and was out quickly!

I highly recommend Stevens Creek Infiniti. Go in and ask for Edwin hes a great salesman

Rosanne was looking for car. nice people. nice cars.enjoy

They have a Unisex Restroom ! The first one Ive ever seen . Their service is okay . The waiting area is pretty comfortable.

Osbaldo and the DGDG family took great care of me and my family. I would give them my highest recommendation.

Come here for service if you want to be lied to and insulted. I came here for three times for the same issue and the first two time I was lied to that the problem was fixed and parts swooped. I know I was lied to because I made a marking on the part before I came in. I came in for the third time for the same issue and found out the “official” documentation says the part was fine and was never replaced when mention about what I was told the first two time I was insulted by being called making up stories and it’s my words against their words. What a f? Seriously?

They really take time to look into your problem. Their charge, for luxury car brand, is very reasonable.

Always excellent service from parts desk and from William Perry!

Ben and Nora always great help with my G37. Looking forward to getting into a new QX50 soon!

Thank you!!! Thank you!!! The people at the Stevens creek Infiniti dealership are amazing! Thank you for finding a giant bow to surprise my daughter with her first car!

I have yet to purchase a vehicle but I have to commend Jerrod Clarke for his supberb assistance, professionalism and overall customer service. He was knowlegable, helpful and I never felt pressured for a sale. I look forward to working with him in the future.I would recommend Stevens Creek Infiniti.

Rachel and Nora always so helpful with my Q50. Great job guys!

Our experience of car shopping at Stevens Creek Infiniti was fantastic . The sales associate, the manager and the finance team did an outstanding job in helping us choose our car and ensured the process was smooth without being pressing in any situation . If you have chosen to buy any Infiniti in the Bay Area, there is no better place than Stevens Creek Infiniti . BRILLIANT CUSTOMER SERVICE!

Nora is very customer oriented. She is the best of in customer service.

Second time around working with Jerrod and the Infiniti team. Just like the first time the service was great and the team was patient taking us through our options. Were stoked with our new Q50 and excited to be starting a family with an Infiniti to keep us safe. Thanks Jerrod & Infiniti!

Love their cars. Great service!

Its all great. Would buy my next Infiniti there!

EDIT: Jun 2019. Mike and Jerrord both have left the dealership. During the service I wasnt provided the vehicle inspection report as I was told there was an issue in their system. I was told Id get it over email, which I never did. I emailed atleast 4 times in one month but none of my emails got a response. Im changing my review from 5 stars to 2 stars. This was the first bad experience in 2+ years of regular visits.Keeping the original review I wrote below:I bought my Infiniti Q50 from Stevens Creek infiti and Ive been a regular customer for maintenance service.My sales experience was fantastic. I collected quotes from most dealerships within 250 miles of where I lived to buy the car, and of course many dealerships kept calling me repeatedly asking me to visit instead of sending a price over email. On the other hand, Jerrord K. from Stevens Creek Infinti was smart enough to realize I had done all my research and test drives and Im only looking for a good deal on price. His emails were to the point and we started the price negotiations immediately. I stop by and say hi to him everytime I come for a service.The maintenance service experience has been equally great where Ive been working with Mike L. This morning I dropped my car for the 20k mile service, they had the loaner car ready and I was out in 20 minutes. Mike even gave me a option to choose which loaner car I want which was very nice of him.The wait here to get a service appointment is usually about 5-6 days compared to 2-3 days at the peninsula Infinti, but the wait is totally worth it. Highly recommend working with Jerrord and Mike, and the dealership to everyone.

They charged me $180 to read an error code (free at Oreilly or Autozone) and another $180 to “check why the car trunk would not open.” That’s $360 “just to check” without even fixing anything. They came back and said the electrical wiring for the trunk lock needed replacing, and they were going to charge $600. I don’t know how they came to that determination since no work seems to have been done to root cause the failure. I rejected their offer because it seemed too high. Turns out it’s a common problem with Infiniti G35s where the trunk wiring gets torn from fatigue due to use over time. And the dealership knows this yet they charged me $180 to “check the problem”. Well, a google search on infiniti trunk issues led to blogs where other people put instructions kn how to fix it, and even pinpointed the exact location where the wires break down. So I got some extra wires and electrical tape for less than $30 and fixed the issue myself.Don’t believe the service rep Reggie when he says he will try to save you as much money as he can. He’s really going to try to take you for a spin and take your money.

I had the worst experience with purchasing a used inifiniti qx56 from Stevens Creek Infiniti. i was sold an inifiniti that had obvious hail damages on the car, the dealership did a poor job of trying to cover up the damages by repainting parts of the car, instead of repair. In addition, i was lied to, many times about the actual cost of repairing the car from the (Product Specialist) sales man to the assistant sale manager to the Sales Manager.i had to spend $16,500 of my own money to get a Collision center to properly repair the car.Purchase a car from this dealership - Stevens Creek Infiniti at your own peril.

Just came back from the sleeziest car dealership experience of my life. The DGDG promises are a hoax, where they tell you theyre transparent but its really just another sales tactic. Read on for more....The three main people I dealt with here were Felix, Edwin, and Andrew (the sales manager). My lease broker had pre-negotiated a deal with Felix, who said hed match an existing deal that we had on a Q50 Signature. In fact, Felix even called me saying that hed have everything ready so itd be quick for me, and that theyre super transparent because of the DGDG slogan (lol).Anyway, I tell them that its going to take me 1.5+ hours with traffic to get there (which I honestly regret doing b/c they probably thought Id be desperate to just make a deal). I arrive, ready to just sign and drive off....not knowing that thered be a pack of salespeople awaiting for a good ol bait and switch. Well, I go in and after about 15 minutes, the sales manager Andrew nonchalantly says oh yeah, we cant do that other price because it includes tax.I assure him, even through SPECIFIC TEXTS that Felix had written, that Felix had received my specific zip code to calculate my tax rate and specifically said that he agreed to a deal. They say nah no way.....they pull the Ill talk to my manager trick, make me wait forever, and then they proceed to try to nickel and dime me with another round of negotiations, saying theyll only charge me an extra 6% on top of my pre-negotiated price because they felt bad.They probably didnt expect me to walk, given their overconfidence. Could I afford an extra 6%? Sure. But just out of principle of not giving my money to SHADY people, I walked.Was the deal was unreasonable? Well, I just got two dealers that matched it easily so Ill just leave it to you to question the integrity of the DGDG best deal transparency promise.If you do try your luck in here, Id recommend staying away from those three guys, unless you specifically need a blood pressure boost! =)

This guys have a wonderful service!!

The people there were very nice and helped you the entire time. A little time consuming.

Debating on this car.

Bought q60 red sport there. Nice service.

Good but pricey

Best experience buying a car to date!

Always prompt and courteous service.

Never encountered such rude sad salesman where we were scolded during our test drive! Infinity you just lost a customer. If u encounter John Stuerk, ask for another salesman! I hope not all of them this way!

I was there today to lease a car, I was waiting for half an hour, no one was there to help, only some managers who didn’t even care about customers, very poor customer service.

Friendly, speedy service.

Fast and friendly, even with a walked in

A friendly service experience

Awesome great people

Had a complicated car problem and it was solved although it took a while.

Excellent dealership.

They r not welcoming at all!

I had an appointment to test drive a car. I was ignored. In a car dealership. Unreal!!!

Berry good

Great service

Friendly setting in the parts department

Wonderful

Very good, nice and cheap cars, thank you hertz for your kind attention