Always friendly staff when we go. Lots of different items. Less crowded than other home supply stores. And they offer a veterans discount. You just have to ask them to set it up in the system beforehand.

Just came out of big r and had a cashier--young lady with long dark curly hair, that would not thank her customers. Ive been to her before and was not thanked also. She tries to rush you through with no courtesy whatsoever. The other cashiers do thank there customers.

I find Big R to have pretty good and friendly service no matter which one I go to but the Santa Fe store seems to step it up a notch. You get sincere help and they seem to go out of their way to solve a problem or find the exact thing you are looking for. Special shout out to Carlos in sporting goods. Always helpful and knowledgeable he really helped me recently with a large purchase even suggesting layaway which helped ease the pain! Thanks!

So tired of always going to purchase ammunition and having aHUGE LINE with only ONE WORKER. Waited 30 min then left and I can guarantee more people left and waited longer. Dont bother coming here and TAKE YOUR BUSINESSE ELSEWHERE and save the stress and gas. Awful service.

My dads first time here and he won’t be back was in a lady’s line think her name is DJ & she was very rude to him. Other workers seem cool

Jared the manager was great . I will be returning and purchasing from this store because of him . Great customer service

Much better experience than tractor supply. We were looking for chicks and had a great experience with a knowledgeable employee that treated us great. Thanks!

Uncharictoristically I witnessed the most discriminatory act Ive seen at a business since the segregated restrooms decades ago. A young man casual west in attire, was being just belittled, watched over by employees at a rediculousely close distance. Extremely embarrassed at the accusitory Mob mentality type behavior by staff members as they surrounded him jeering was escelating, was trying to juggle two arms full of merchendise as he pulled paid for the over $100 in work tools for work.No one should be treat like that. No one should be discriminated upon their appearance, though he was dressed appropriately. No one should be DISCRIMINATED against, period

Drunk guy working gun counter, reaked of alcohol and called me a liar about inventory in Spanish to other customers.

What a disaster of a place. Second time this week price on the shelf was wrong. This time the price at the counter was double & even after checking they refused to honor Their mistake....

Customer service is horrible, especially the managers that lady is rude and sarcastic. She does not even know how to checkout a gun a manager.

Selling 12.5% protien gamebird feed under a sign that calls it 30% protien is downright dangerous. Even your associates thought it was 30% and suggested it to me as starter feed. When I discovered the problem and brought it up with the store manager he was callous and even suggested its fine as long as the birds are eating it. A feed store that cant get feed right? The associates were very kind and helpful.

Dont bother coming. Went in the morning for bullets and there was a group of customers waiting as well at the gun desk. No employee ever came to help anyone or adress them. Many unsatisfied customers left today. Go elsewhere.

I bought two small one seat Coleman go karts for my boys for Christmas. They are both pieces of junk. The starter recoil assembly broke on one of them on Christmas morning, before the first ride!! The drive train bolts rattled out of the other one on day two and now the chain slips on the socket. When I called Big R they said call Coleman, Coleman is totally unresponsive. Cant leave a bad review on the website either. Rip Off!!

I love 💘 this place the, womans wardrobe are so adorable its a little bit pricey but its worth it....

Dont bother calling the store in hopes of getting any help. Whomever is answering the phone cant be bothered to answer questions (let alone be heard) and just puts you on hold or hangs up repeatedly. Calls do not get directed to departments you ask for. Very unprofessional.

I love this store... from carhartt on sale to a pistol I thought Id never find, this big R is the best! Cant wait to do more business with them!

I can’t say enough good things about Big R in Santa Fe! I purchased a firearm from them and as I was waiting for my background check to clear an emergency came up and I had to use the money I had set aside for it so I figured I wouldn’t be able to get it but I talked to John and he held it for me for a whole two weeks until I got paid again. This goes far and above just great customer service this was outstanding customer service!!! And honestly every time I go to Big R I’m greeted with kindness and they always help me with whatever I need. John if you read this review I want to personally thank you very much! And you deserve a customer service award or something like that because you are a great guy!

I primarily go here for my firearms and amo. Helpful staff. Clean store. Youll like it.

Great customer service, with a wide variety of pet foods, Big R has it all! They have tools, hardware, clothing,at competitive prices. The manager will go out of his way to make sure you have found what youre looking for. Best place in town!

The workers there are the best!

Im worried about the well being of the cashiers there!! Every store I have gone to INCLUDING Dollar Tree has some type of p,astic shield up for PROTECTION !! Big R DID NOT! Their cashiers are great and helpful and nice! I think the company should care more and put some up! Thats the ONLY reason I gave 2 stars overall its a great store. Please protect a care about your employees theyre doing a great job and risking themselves every day to help us their customers.

Always enjoy this store. They have so much of the stuff I love, and the employees are always friendly and helpful!Covid-19 update:. Started curbside pickup shopping and it couldnt have gone smoother. Easy to place order online, pick-up parking spots clearly marked, phone number to call posted clearly at site, and once called, my order was promptly brought out and loaded into the back of my car.

Usually have a good experience but last time I went to the store I found a item at a good price, took it to the register when it got scanned it came out as another price... and I was denied price on the tag. Never had that problem anywhere else in my life was very disappointed and somewhat insulted. how do they not honor the price on their tags?

I was just at the store and they are not requiring masks, too bad. I like shopping here, but I no longer can if they dont care about my safety or the people that work there. People not wearing masks are a small minority of selfish people. Goodbye Big R

Called for specific chick feed. Was told they had 5 bags in stock. Nope, it was a completely different feed. Half the staff not wearing masks.

Wish I wouldve had a better customer service experience in Sporting Goods.

Love the store, employees always help, aknowledge me and are friendly, clean and a convenient location. Although everytime i deal with the old man at sporting goods he is always rude and when i asked to see a specific item he brought me exactly what i didnt want and when i told him he ignored me. Thank you to the other employees that listen, are properly educated and helpfull. Even though the guns were unloaded and trigger locked,The old mans gun safety was worse than a toddlers, always follow the four rules, a lil unprofessional on just his part always treat a gun as if it is loaded even if you are sure it isnt.

Hands down Patrick in sporting goods is the best employees yall have, so helpful and nice always on top of everything treats you well and I will forever ask for his help when I go in for my sporting good needs, if I could Id give Patrick 100 stars for his excellent customer service. GIVE PATRICK A RAISE PEOPLE!!!!

Wow!! TALK ABOUT GREAT SERVICE!!! I called on the phone and spoke to Marisa who was supes helpful and friendly!I decided to go in but found I had a few questions so Andrea helped me out and made a GREAT recommendation for my new humming bird feeder and food.Great service all around, good prices and plenty of selection for any yard &pet needs!!

Place is a great store, good selection and good quality products. Only reason it only has 3 stars is that the customer service has been horrible the last couple times Ive gone.

They didnt even try to help me.and they dont have anything I ever need f u big r Ill never come here again being treated like that.

The worst of all Big R stores in NM and southern Colorado. It takes forever to get questions answered and the inventory system is worthless, the inventory shows items in stock by when you go and try and find them, there is none.

I frequent this store often. I like that they have a good selection of equipment, goods, materials, clothing, ect. The staff is helpful and friendly; however, I have witnessed a manager (I believe he is the main store manager) being rude and demeaning to employees in the presence of other employees and customers.This is not right! I hope that this is addressed. Managers should have respect for their employees. Also, on a recent visit during this CoVid-19, I noticed that there are no shields set in place for the cashiers as most places of business now have. This should be of upmost importance to protect the employees as this is not a difficult or costly task.Why is it that the owner only has a reply for the totally positive reviews? Hmmmmmmm?????????.

Its okay. Cant find the simplest things here. Like a feed bucket with a air tight lid. 50 different styles of buckets but no lids. Wth! Usually have a decent feed selection but run out items often.

I find it odd that not only does a store correct a price change that got missed, but also should give a discount on top of it...Also find it odd that we would buy a dirty hat and not point it out at the registers. I believe this gentleman was also given a $25 or $50 gift card as well as returning the hat for his troubles.This is a great store with competitive prices! They will also price match anything that you find in another local store, can special order just about anything that they dont have or carry! Its a new store that is going through the growing pains and establishing a great staff, which takes time and doesnt happen over night. Go in and give them a try!

Needed a solid rubber tire for my manure cart. It took 10 or so minutes to find the clerk who had taken the tire to ask about someone else if they carried a 20 inch solid rubber tire. I finally found her talking with a male clerk. He told me I could buy it on Amazon (already looked, not the same size available) and then told me I could just fill this tire with CEMENT and use it as though it were a solid rubber tire. What?!?!?! And not particularly friendly. I really dont like this place.

Ive had very good and very bad experiences here. I love the store, good prices and variety I buy my jeans here and have bought a 38 revolver. This week I went to buy a trailer that they had on the lot. Gave the manager my info and waited around for a good 20 to 30 minutes to find out they dont have the title to the trailer. How does that work? Where was it lost? Bad for business.

Very awesome place great selection of pet food staff is really nice

The employee that was at the checkout was too busy talking to her coworker to let me pay, made me wheel all my feed back over to another checkout because she had to finish her conversation before she could tell me where she wanted me to go. I then waited for about 5 minutes for her to look up a common bag of chicken feed before I decided I didnt need it that badly. Nice store, terrible employees.

The staff at this store is friendlier than other feed stores in Santa Fe and their prices are better. The managers are not as helpful, or friendly, and if you have a problem it takes a long time to resolve it. Returns are difficult, because of their computer system. That said, this store has more selection than others for feed, tack, plumbing, tools, etc.

IVE BEEN LIVING IN SANTA FE FOR 12 YEARS AND I HAVE NEVER HEARD OF THESE FOLKS JUST REFER TO THEM BY A WALMART EMPLOYEE IN THE SPORTING GOODS SECTION AND CALLED IN THE GENTLEMAN AND THE FIREARM DEPARTMENT WAS EXTREMELY NICE CANT WAIT TO DO BUSINESS!

I have made good purchases from them over the years, but just bought a 29$ SUP paddle from them for daughter and friends for a lake outing, paddle did not float went to bottom like rock, came back to store w package, manager refused credit or refund. No warning on package does not float my other 2 paddles float as might be expected.

I love Big R! This place is great, good prices, they carry a great variety of products that suit many of my needs, and loads of parking. I did not have any customer service issues as prior reviewers noted - in fact, I found the staff to be friendly and helpful! Glad to have this in Santa Fe!

Great selection and great prices. Understaffed unfortunately.

Very helpful staff. I love the prices and quality. Its my grown up toy store in Santa Fe.

More useful, sensible than the other big name franchises. Find what I need at a good price and get out fast. No better place for that.

The staff is helpful & polite

Worst customer service! staff was very rude not worth walking in to that store again. I called the manager to explain he had nothing to say

Today I picked up some dog food the dog food was clearly marked at a price at $21 and some cents . At the register it was $24 more than the dog food that was stocked at the manager Ryan was called to witness The error he did honor the price that was shown he did not offer to give any manager discount. With a group of three men they made me as the customer feel as I was the one that made the error what happened to customer is always right I enjoy coming into the store for the quality that they have but in the future I am going to consider going somewhere else

A good store for clothes, farm stuff, snacks,dog food and the outdoors lifestyle.They have a 50lb bag of ice melt for $10.99.

Great customer service. Bill is great. Tells you all about the sales.

Great service and selection. This place has a very professional and knowledgeable staff.

Was okay welcoming workers but even with a reciept NEVER WORN pants I got my husband with Tags on the lady in charge said she could only exchange 1x!?! Why 1 time idk but according to the policy as long as it isnt worn and has the tags with receipt I can exchange all day everyday or else change the rules and exceptions on the policy. Thats all. Other than that was okay.

EXCELLENT I buy my boots there and they have tha best and a lot to choose and they have tha best price Talk to Bill Rich is the best hell tell you exactly what you need

“A Disaster turner into sincere Gratitude.”I can’t express how grateful and appreciative I am for the upper management of the Santa Fe Big R today 04/29/2019. Both the Assistant Manager Joe Cruz and lead Manager went above and beyond in rectifying a truly traumatic terrible experience from the Las Vegas Big R that almost costed me as a valued costumer to the Big R brand.I even upgraded to a better product at the Santa Fe Big R, spending more money ($120.36). With a feeling of being not only a valued customer but a respected costumer. I didn’t feel profiled like I was in LV, NM Big R.The Santa Fe Big R has greatly improved over the last year and after today they have my loyalty as a costumer. Their management responded and reacted like a professional well trained team of leadership.As a Military Veteran who struggles with PTSD, I was faced with anxiety, gender discrimination, and treated like a second class citizen — at the Las Vegas, Big R. I will NEVER return to the establishment until leadership is replaced.I felt comfortable, safe, protected, valued, appreciated, and heard at the Santa Fe Big R. Thank you for making me feel safe and taking away the painful emotional distress Las Vegas Big R impacted on me. You have really gained my loyalty as a customer and reestablished my trust in the Big R brand. That welcoming feeling is irreplaceable.Thank you.

The best place for my Doggie food ... and other fun stuff

Big R is one of those very few ALWAYS places. The employees are ALWAYS nice, knowledgeable and helpful. The items for sale are ALWAYS the best quality and the best prices.

Very poor management which then trickles down to employees. When the manager, Phil, is weak and unprofessional, it sets the pace for all employees involved. He has no business running any kind of establishment with that kind of attitude. All of these people need a lesson on Americans with Disabilities Act. You dont call a coworker stupid names based on their very serious disability (I hope youre slapped with a huge lawsuit Mindy) and you dont discriminate against an employee with a disability. I hope they face some major fines from EEOC, especially Phil and Mindy.

Fun place to visit, they now have baby chicks to purchase. Love all the western styles.

Not good at all. The guy at the fishing dept. Asked how can I help you. I responded I need to purchase a fishing lic. He said he was busy that I had to wait. I wanted to ask him then why did you ask me if I needed help.

Outstanding customer service and the selection of feed to choose from is mindblowing

You will have to go elsewhere to get everything you need to finish your task...even tho the shelf at bigR has a tag for the final thing you need. It will be out of stock and you will wish you just went somewhere else FIRST! Pricing is full retail+++ and staff is helpless. Excuses are plentiful and readily available, and store policy will be explained at the same rate your time is wasted.

Helpful staff. Quality items for great prices, and a great selection of firearms.

We got some help from a guy who gave us advice on raising chickens and what we will need. Great prices on everything from chicks, to feed, to equipment for a coop. Downside is its understocked and quite messy.

Big selection of clothes boots needed some shirts a special order them for me great job

Some of the staff is very nice, but some of them are just rude. You can get some good stuff here though.

Thank you for letting us Paynes customers park in you lot. I did some shopping in Big R when I was done at Paynes so it was a good day.

Awesome service. Just wish they had what bnb I needed

John, in sporting goods, may be the rudest salesperson I have ever encountered.

Lots of great clothing and tools for gifts + guns are always nice, all in one stop shopping.

Rude staff.. Registers/Computers have been down all morning with exception of one is what an employee told a few of us customers waiting in line, now hers is down and as we were told well see in 45 minutes if its fixed.. well I just drove 2 hours to return a item, so here I am waiting.. I called corporate office and got a voicemail ...This is unexceptable, where is the plan of operation? Sitting outside the store u have seen about 15 customers (yes Im counting) walk out because of this issue.....

Great service today. Purchased 8 railroad ties and the loaders were very professional.

It is a nice store. Had what we wanted.

Very nice store has just about every thing you need for the ranch

Very good place to buy just about anything from clothing snacks jewelery chainsaws to utvs

They are always helpful and I get great customer service.

Excellent selection on everything needed for Ranch or Farm. Competitive prices, and lots of name brand clothing, Cinch, Wrangler, Carhart, Dickies, Nocona. Awesome one stop shopping!

Clean store and friendly, helpful people. Pleasant experience.

Absolutely awesome staff!

I totally like this place ! 4 stars. Nothings perfect !

Cheap for sweats work out, hunting stuff.

Im from out of state and was pleased at selection. Im going back again soon

Its a very nice store roled into one

HORRIBLE! If I could give zero stars aI would! I purchased a cowboy hat from Big R in Santa Fe, NM on Monday for my toddler; this was the only hat on the shelves in the specific size. We tried it on our toddler on Tuesday which took all of 30 seconds, it did not fit. On Wednesday we took it back to Big R to get a different size. After the sales clerk refused to exchange the hat the Assistant Manager, Hanno, was called. He also refused to exchange the hat as he said I should be embarrassed for returning a hat in which the sweatband was missing stitching and was dirty. We purchased the hat this way! THEY HAD THIS HAT ON THEIR SHELVES TO BE SOLD! He told me that he would be unable to put that hat on the shelves to be sold because of the damage, even though the hat was bought off the shelf in the same condition as it was returned. As stated before it was the only one in his size and he wore it for 30 seconds. We did not damage the hat. The assistant manager, Hanno, was extremely rude and the customer service is horrible. I do not recommend purchasing any items from this store and me nor my family will EVER again!

It is such a good farming and ranching store and has awesome prises

Lots of great things to buy with helpful staff

A little pricey but if you have time to shop, you will find good deals. And they have a military discount day and a senior discount day!

I drove a hour and a 1/2 from taos. What mistake. I needed mineral blocks and some goat feed. What I experienced reminded me of a store where management is not involved in day to day operations. They obviously never walk the floor. Empty shelves and miss marked product. Ill stay in taos, and spend my money here. When Big R opened in santa fe, I was excited. Its sad to say they are no better than tractor supply. Both are a huge dissapointment. Both have management and staff that dont give a damn. Ill bet they are the to collect their paychecks though, spot on for that.

I was very upset because I was going to purchase chaps, a vest and a hat but I only had enough for the vest and the chaps sobI told them to take out the hat from the purshase and they did I paid with my credit card and next thing you know the money never came into my account they stole $39.99 from me I went back and the manager was so rude he didnt want to give me my money back and he blamed the bank for my loss. They need a new manager!!!!!

Nice store with good live stock supplies

Overpriced and very rude staff, TSC has better deals !

Excellent service. Friendly staff.

Found what I was looking for. Also some other products that are going on my wish list.

It has everything you want in regards to hardware and Westernware as well.

I love this store but its been a mess on the clothing side like nothing is organized, I under stand there are a lot of clothes put it down to a sale to organize it better

Slow no one to help no knowledge about products cashier was friendly

Love this place

Very helpful staff!

Very nice and helpful