First-time home buyer and Zia made the experience amazing !! I worked with MJwho was so helpful through the entire process, he was able to answer all of my questions and get me everything I needed. The whole staff was amazing as well whenever I needed anything they were sure to get me the help I needed. Im so happy I chose Zia Factory Outlet to purchase my home from.
This was my first time ever purchasing a home without the help of my parents, I was pretty nervous and didn’t know anything at all about how to get one, but everyone from Zia were truly so helpful, they answered all my questions and always kept me updated on everything that was going on. They helped me throughout the process and always checked up on me to make sure how I was doing. They were always on top of everything no matter how small the issues was, they always communicated and responded back when I had questions or issues, they were always there with solutions and helped me feel at ease. I am truly grateful for all they have done for me and helping me achieve my dream home. I am definitely recommending them to anyone wanting a beautiful home with amazing service :).
First time home buyers, Zia has seriously been the biggest help! Any questions, they have always been there to help us! I really cant express how awesome this company and their team, especially Angelic and Mike are! Highly recommend them!
Zia is 100% where everyone looking to buy a home should go! Angelic and Mike have been so amazing even with the support and care after moving into our home. Its one thing to have amazing customer service, but also to get treated like family is very amazing. I recommend dropping in and checking out what they have to offer!
If you are going to by a trailer buy it from Mike and Judith. They are truly amazing. Judith always communicated and was so sweet. They went above and beyond to make sure we received exceptional customer service. There was a miscommunication that Mike quickly put to rest with his amazing customer service. It could have been such a hassle and headache for us but Mike quickly resolved it. I couldn’t be more grateful and appreciative of how helpful he was and the effort he put into resolving it for us.I would never go anywhere else. Thank you so much for making this experience as easy as possible because we all know it is anything but. You guys are the best🙂 Again my family thanks you from the bottom of our hearts. Mike is a true professional that cares about his customers and Judith is such a sweetheart. They are an amazing team. Could not have asked for someone better to buy my first home from. Thank You so much for everything.
The customer support and care that Angelic has provided me with from start to finish with my home purchase has been 100% top notch! I highly recommend working with her and this wonderful company. They are a step above the rest. So very thankful for them and my home is AMAZING!! - Marnie
I was fortunate enough to deal with Mike Bustamante of Zia Mobile Homes. I found Mike to be courteous and respectful in my dealings with him. His knowledge of Mobile Homes is second to none, but as important, his customer service is excellent. I recommend him and Zia to all reading this.
Very beautiful homes and great customer service! Mike and Amanda are very friendly and outgoing people and easy to contact and communicate with! Highly recommend!
Great place to do business! Especially for a first time homebuyer. Mike Bustamante and his staff helped me find the right home that met my needs. Will definitely do business here again when Im ready to upgrade!
Zia Factory is the place to go if your looking for a home! Huge thank you to Angelic for helping us find the perfect home for our huge family! She has been so amazing! Always communicating with us and making sure we know where we are at in the process. We are so excited for the day our home is delivered!
Outstanding customer service by Amanda and father Mike. Highly recommend this company. Ask for Mike.
Zia factory outlet has been amazing. Mike and Angelic are so helpful. They have worked with us to make sure we are completely taken care of. They are patient and kind. Definitely recommend zia for your family if youre looking into a mobile home!!
Avoid doing business here. I made an appointment with a guy named MJ over the phone When I arrived he said he had no models on the lot that we talked about on the phone. Basically tried a bait and switch when I told him I wasnt interested in any other models other than the one he had on his website he got confrontational at which time my wife and I got up to leave upon getting to the door another heavyset male confronted us saying we sucked as customers and dont come back. Gladly wont
This place has beautiful homes however way over priced...
Very nice place to look at mobile homes at your own pace. No pressure to buy, but have to make an appointment for viewing. Very nice staff, willing to work with you and your needs.
Overall, a wonderful experience! Mike Bustamante was very helpful and always answer our questions. Cesar,Juan and team, did a great job on placing our new mobile home. They were very efficient and experienced.
I purchased my home with Zia factory last year and love my new double wide. The staff was great and helped me every step of the way and was able to accommodate all my requests and answer all my questions. Angelic (sales person) was friendly and helped with everything I asked. Buying a new home is scary and exciting but I couldnt have done it without her. Thank you Angelic and Zia for my beautiful home!
Highly recommend very helpful!!
Got there not knowing we needed an appointment, but called and they welcomed us in with out a problem.Gave us their list of home and the keys to get in and we were on our way.Their lot was clean and set up easy to get into houses. One can spend their own time looking at the houses.After we were done they gave us information about the unit we were interested in and said they would be in touch.Just make sure to make an appointment.
Great place to do business, best selection in the State!
My family and I recently relocated from Pa to the Santa Fe area. Mike was very helpful with purchasing our home and locating a piece of property for it. The whole staff at Zia was fantastic and very helpful. We absolutely love our new home. Extremely satisfied and love all the room we have.
We are just moving into our new home. The wonderful folks at Zia have been great since the start of the process. They showed time and again that we werent just another customer and they treated us like family. We love our new home and will always remember the kindness they showed us from start to finish. Thank you Mike, Amanda and Mickey!!
The entire staff was great. Angelic Holmes was very knowledgeable in the mobile home business and made the process so easy. If you are looking to purchase a mobile home please go see the staff here at Zia Factory Outlet.
Angelica Holmes is who we worked with and she was friendly but I think Zia overall is shady.1. They confirmed that the price on the sheet for each home was correct then when the home was chosen they said that the home we previewed was sold and that they would have to order a new one and that the price on the paper was a sale price and we would have to pay $129,000 instead of the advertised and previously confirmed $119,900.2. They agreed that depending on the hard credit check we would pay 7-8 thousand dollars down payment. After the credit check they said we would have to pay $45,000 down payment, which is very far from what we discussed and very unreasonable for us.We will not go with them for any future home purchases and will not recommend them to anyone.
Very bad customer service & many of the 5 star reviews are fake with photos from older reviews. Buying a home from the manufacturer instead since they dont call or respond back.
They said they would contact me right back with info about how we could get the electric, well & septic set up on some land for a new mobile home purchase, that was TWO MONTHS AGO. No one ever called back, poor customer service. Went elsewhere for home purchasing assistance.
The homes Zia builds are beautiful and my tío and tia the Underwoods just purchased it and will be amazing when completed. Definitely recommend them for your new home needs.
Nice mobile homes! MJ is extremely helpful and patient
Mike Bustamante and his team at zia factory mobile homes are awesome. They helped me get in to my new home in under a month. I recommend zia to anyone
Purchased a mobile home with Zia that was a used mobile home and was as is. Just wish I went through the trailer a little bit harder I noticed that door locks were missing and that several other items you wouldnt have known was broke until everything was turned on. I must say they did give me a new stove in place of a stove it didnt work. They are a great staff Pleasant to work with. Just do your homework before you purchase a used or new mobile home from anyone
Tried to come view some of the homes and waited for a hour outside the gate. No one came to open the property when they were supposed to be open. This has made me not want to do business with this place especially after driving a hour to get here.
Zia Factory is amazing! Their staff is knowledgeable, and very pleasant to work with!
Staff is helpful but homes are poorly made and the price is a rip off. Youd probably spend more money in repairs/upgrades than the home is worth. The homes smell horrible too, we only looked at 3 homes because the smell was making us feel sick.
Absolutely loved these people who work here. They were all so professional and so cool! Mike and Amanda Bustamante are amazing hard workers!
I purchased a mobile home from Zia in 1998. I spent $82,000 on my home with this company. So, I called to ask if they could give me a value and I was told that I would have to come in person with $40 cash. In a pandemic...Hows that for customer service.
Zia treated my grandmother great in our home purchase. Was a smooth process and my grandmother was in our her house in less than a month. Thanks Mike!
We were preapproved through their lender on June 17th. The monthly rate was too high and I had discussed applying for a different loan with Mike Bustamante, Sr. and after convincing me to not try to get preapproval for the other loan, we decided not to move forward. I havent spoken to anyone at his office since then.Fast forward to today, they ran our credit again with another mortgage company without our permission. I havent heard from Mike nor the loan officer but a month later they are running our credit? And without talking to us at all. This is their mistake and yet we get to deal with the repercussions.There has been no resolution. We worked with Mike Bustamante Sr. and Jr.
Very friendly and they arent pressuring. Happily showed is the homes we wanted to see. Were thinking of going small and they have a few nice options.
Very well priced but not too much land options in Santa Fe new Mexico
Good value and service
Great place to buy mobile homes, staff is nice and homes are very clean, they dont have that mobile home smell they have a very welcoming feel.
Best sales team in the state.
Its okay for what I wanted.
Nice mobile home good price
Very nice looking homes
Very friendly and helpful reps.
Good customer service.very informative.
You would never think that you were in a manufactured home these houses are absolutely gorgeous
Not sure I like mobile homes.
Homes
I recently purchased my first home and I cannot begin to explain how amazing this team made this process for me. Even with a few hiccups on the way they handled everything so wonderful and were available every step of the way. I am so grateful to Mike Bustaman for his kindness and professionalism. Judith was so sweet and kept me up to date with everything along the way. Amanda was awesome during the closing process. Thank you all so much!
First time home buyer and let me just say its such an amazing experience, My Wife an I worked with Mike Bustamantewho was so helpful through the whole entire process, he answered all of our questions an got the job done. We are so blessed to have worked with Zia Factory Outlet!!Thanks again 😉