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The Dr. Martens Store
1215 3rd Street Promenade, Santa Monica, CA 90401, United States
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The Dr. Martens Store
Comments
Lu
Review №1

Went today and the girls there super attentive picked up 4 pairs and very happy with the service.

Ta
Review №2

I LOVE Dr. Martens! It is the place to go for a rock star on a budget. Don’t get me wrong, not cheap by any stretch, but they offer awesome and totally unique shoes and boots for prices far cheaper than the high end designers do. If I ever need something for a special occasion or want to stand out with something special, I always go here. Super high quality and a wild mix of products that allows you to channel your inner rock star!

_.
Review №3

Amazing……………………………………………….ly horrible………………………..ly perfect………………………………………………….,…..

Ca
Review №4

Good selection and very friendly and attentive staff!

An
Review №5

I LOVE this store! My first time in was tonight, close to closing time might I add, and all of the staff were so nice and helpful. Lindsay specifically helped me and was so kind, bubbly, and went above and beyond to help me figure out my size! Great staff, fun experience, very Covid-19 conscious. Appreciate you all :)

Lo
Review №6

Went to this store location last weekend to buy my very first pair of Doc Martens, Raymond the sales associate helped me and he was awesome. I was not an easy customer to deal with (had no idea what I wanted, wear a 9.5, high arch, narrow feet, small ankles and a skinny lower leg) he did a great job and got the sale!!

Mi
Review №7

Crystal is a very nice person. Very service orientated.

Ni
Review №8

Employees are so so nice!! I went with my mom to return some sandals and they were so kind and I took my dog too and everyone loved and they even gave her a treat. everything was very sanitary. everyone had their masks on it was all very clean and my dog loved the people ☺

Ki
Review №9

Got some cute platforms and excellent friendly customer service

Cr
Review №10

The store was fantastic. Customer service was excellent. Its always nice shopping in a place that is clean and well organized. We bought 4 pairs of shoes. I would definitely recommend this location.

ky
Review №11

Friendly cool manager assisted me on getting the right work boots that i needed along with some sole inserts for more comfort. Walked out satisfied in a new pair of Dr Marten Boots.

Lu
Review №12

Awesome boots of a timeless design, I love Dr Marten’s. It’s my favourite brand of shoe!

La
Review №13

I had a very enjoyable experience at this location. Every time I come in I am always treated well. Danielle and Steven are the best, great customer service and conversation. I would definitely recommend coming here!! They know how to treat you.

Ni
Review №14

Giving a shout out to your man Nathan. He was a great help in finding the right boot for me and my fiancé and a real chill dude. He deserves a boost of morale and pay 🤙🤙

Ma
Review №15

They really take the time to be sure you get the right boot and socks for your feet.

Li
Review №16

The best shoes I have ever worn 👌👌👌 be grateful if you have them 👍👍👍

Ra
Review №17

Huge selection. Very friendly staff and its next to the pier.

Ja
Review №18

My experience at this outlet was rather very pleasing. I was very satisfied with the service and with the quality of the product. I would really recommend this brand to others because their products can last for a long time without being worn out.

Wa
Review №19

Excellent manager who works at this store! Customer service was great from the manager but some of the employees seem to just want to sell products and not provide great customer satisfaction. I had an employee who was supposed to email me a receipt for my purchase but I never received it, and also never received a paper receipt. Within a week the shoes I purchased had cracked leather after I spent 130+ and I had to run through customer service online and got the worse response. They said it was my fault because it was normal wear and tear. The only reason I will stick with the Dr. Martens is because of this store manager fixing this for me. Great store overall except for the little bumps here and there with the employees.

Mi
Review №20

Great store, selection and employees. I got some stuff for my girl and they helped me with the sizing and everything.

AL
Review №21

Ask for Breezy for Sheezy......She Rocks!!!! We must have tried on every style of docs and the staff was extremely patient and helpful. I recommend going here if your buying your first pair or looking for a new style of boot!

Av
Review №22

Great selection of quality shoes. The set up is pleasing to the eye and the staff is friendly and helpful

Ju
Review №23

Everyone here is super nice and inviting. Made sure I got the best shoes for ME and made me feel super welcome. Highly recommended!

V
Review №24

Great selection of quality footwear. Excellent location

Vi
Review №25

Got my Docs. Happy with selection and staff were very friendly

An
Review №26

Great customer service. Love the positive vibes everytime I come and scoop up some fresh leather.

Cr
Review №27

Loved this.store. great selection great staff!!!

de
Review №28

Milla was super helpful and I got my first pair of Docs here. Totally recommend!!

Ti
Review №29

Awesome location, great friendly staff, great variety of styles

Su
Review №30

Horrible experience at this store. The employee customer service is HORRENDOUS. I purchased a shoe that has a clear manufacturers defect and they didn’t do ANYTHING despite me having my receipt and having the shoe still well within my return/exchange policy because I wore them for a few hours and I had to take one of them off because it’s UNBEARABLE. Also I should note that I have other pairs of Doc Martens and I’ve never had the issue I’ve had with this pair that I bought at this store. GARBAGE customer service. I will never buy another one of these pairs.

Er
Review №31

Great costumer service, really friendly good vibes!Side note- I bought some Williams Hogarth boots for my Art History presentation everything went well the boots are awesome!

Mi
Review №32

I love this locstion. Grest selection and great customer service.

Ol
Review №33

Seen army shoes of the company, Made in Germany. But the store civilian shoes somehow made elsewhere, it is not bad, I understand, but simply as a fact.

12
Review №34

Look loo time. Just window shopped

Er
Review №35

Wide selection!

Al
Review №36

Nice and informative staff picked up a straight razor.. What a deal!

丹尼
Review №37

Good staff,perfect service.

Do
Review №38

So... Now they make their shoes in China and the fabric and soles are so cheap I ended up wearing through them inside a week.Over $200 down the drain and they couldnt care less

Re
Review №39

Over priced yes but awesome no the less

Ar
Review №40

Dr martins their one and only best boots

pe
Review №41

The dude who sold my girlfriend docs complemented my vintage 1914s 😏

Ev
Review №42

Daniel was very courteous and attentive.

le
Review №43

Super friendly and knowledgeable staff!!

Ya
Review №44

Staff were really good

Do
Review №45

Super quality store

Mi
Review №46

Great...! Store ..! Excellent prices ! Best quality..!

Li
Review №47

Good shoes.

Br
Review №48

Love it!

Ka
Review №49

Great Service

Ja
Review №50

I love the store !!!

ag
Review №51

I love it!

St
Review №52

Old school place

kD
Review №53

Awesome buying experience, complete size and style.

Ya
Review №54

The sellers are all super nice and the store and very beautiful

GD
Review №55

I buy a pair of Docs there every time I pass byOn the other hand the last time, I had taken a pair of laces, and I never found them when returning to the hotel.

Al
Review №56

Marvelous

Information
71 Photos
56 Comments
4.7 Rating
  • Address:1215 3rd Street Promenade, Santa Monica, CA 90401, United States
  • Site:http://drmartens.com/
  • Phone:+1 310-451-1460
Categories
  • Boot store
  • Shoe store
  • Clothing store
Working hours
  • Monday:11AM–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:12–6PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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