user
Caliber Collision
2202 NY-50, Saratoga Springs, NY 12866, United States
Appearance
Caliber Collision
Comments
De
Review №1

Mandy did a great job handling all the paper work end of the repair and was great to work with. Brendon was very professional and kept me informed with the progress through out the whole repair. I was very impressed they even detailed my truck inside and out. I even hot my truck back a week early! Keep up the great work team!!

Na
Review №2

Mandy was great, setting up the tow for us. Brendon was awesome keeping us up to date. I got a call or text every day they had the truck. They did an amazing job, she looks great!

Su
Review №3

Frequent updates on progress, car ready when promised. Excellent body work. They even cleaned the inside.

Ed
Review №4

Repair was done as expeditiously as possible to the point where our vehicle was done earlier than promised. Jacob was quite diligent in providing updates and coordinating with Enterprise for our loaner. Front office staff always friendly and hospitable. Only delay was in securing parts for a current year model vehicle and fortunately, our vehicle was drivable. What could have been an enormously aggravating situation was an extremely smooth and almost stress-free experience. Very professional and their work was flawless.

Kr
Review №5

After being rear-ended, Caliber Collision was recommended through insurance. They scheduled my car within a few days and completed the work on-time. Brendon R. explained clearly what could be issues and then clarified once the car was fully evaluated, the extent of the work required. I felt they did what was necessary to repair the car and ensure safety, without adding extra ‘fixes’ to increase price. Car was ready on time and cleaned both inside and outside. Thanks for a great experience.

Do
Review №6

Brendon was so personable and professional! Got the job done so quickly. Great job!

Br
Review №7

I came to Caliber after my RAV4 was hit by a flying object during a storm. From the lady at the front desk to the appraiser, Brendon, to the guys who did the work, everyone was very pleasant, professional, and diligent in their work. The work was done 3 days before they promised and they even detailed my car. I got my car back Friday and it is still glistening (its Wednesday now!). Thank you guys! Highly recommend!

Ma
Review №8

The repair work was excellent. My vehicle looks brand new. The staff were excellent to deal with. They handled the coordination with my insurance company and rental car seamlessly.

La
Review №9

My car needed repairs after an accident - I dropped my car off on a Wednesday morning and by the end of that day I had an estimate of the repair costs and a timeframe for when it would be ready. By Friday afternoon they notified me the repairs were completed and my car was ready to be picked up. You cant even tell there were repairs, my car looks good as new! And they also cleaned the inside of my car, which was nice. They were easy to work with and super speedy with their repairs - I would return here if I needed work done in the future.

Ja
Review №10

I was rear ended and needed work done on my Mazda. I brought my car to this Caliber location and the overall experience was outstanding. They had been in contact with me and made everything clear on the process of bringing my car in and getting a rental. Jacob walked me though everything and explained what his plan was to fix the damage. I dropped my car off on Monday and they had it done on Thursday! I couldnt believe how quickly they were able to get it done AND they detailed the whole interior and exterior of the car for me. They send me text updates the whole time my car was there so I knew they were working on it and keeping me up to date. When I did pick it up, Jacob went through everything in detail again on what was done and the process they took. This location made it as easy as possible to get my car fixed and made the overall experience better than the rest. I would highly recommend this shop to anyone in the area.

An
Review №11

The repair was excellent. They have great customer service. It did take a while for the repairs to get done but they had to do a ton of work on my vehicle. They keep you very well informed along the way.

Jo
Review №12

This is the best place to bring a vehicle.Pricing is not over the top and excellent job is done.Front desk staff is excellent and all around friendly!

Sc
Review №13

This is the second time coming here. Both times they have done a great job. From Mandy in the front answering my questions to the work Jacob did on my Honda Accord. The car came out looking awesome and very clean. He was Also very helpful answering my questions on the technical and mechanical aspects. Even had the car finished ahead of schedule. Great jobI highly recommend the team at Caliber Collision

Jj
Review №14

My car was repaired in less than a week. They dropped my car off to my house (thank you Jacob Bennett) because I wouldn’t be out of work in time. They even took my rental car back for me. My car looks brand new from the repairs and they vacuumed and sanitized my car for me! Overall, very awesome and best repair process I have ever had.

Ke
Review №15

Unprofessional from every level i went in for a quote and he didnt even look underneath my vehicle just took a few pictures and said my insurance company will be in touch with me and walked away very rude! I would not recommend this bodyshop to anyone.

Me
Review №16

Fast and courteous. They kept me well informed and had my car back to me the next day looking brand new again!

St
Review №17

Very pleased! Did a fantastic job fixing my car after a deer collision. Work was done on time and they cleaned the vehicle inside and out. Great job Caliber!!

Ro
Review №18

An excellent experience from the initial phone call to the picking up my vehicle. Employees were super friendly and professional. I was continually informed of the status of the repairs. I would highly recommend this business to all my friends and family and anyone who is looking for an amazing car repair experience. Thank you caliber collision.

Kr
Review №19

They made what could have been a stressful process SO easy! They handled everything and walked me through every step. The car looks better than it did before the accident, inside and out! I would not wish an accident or fender bender on anyone, but if it happens, you’ll have the best experience possible with Caliber!

Va
Review №20

If a no cash policy they dont inform you of in advance is your cup of tea, this is the place for you!!!

Ma
Review №21

This is my first time going through Caliber Collision and while I hope to not have someone hit my car again, it’s a relief to know that their hardworking, reliable staff is there to save the day. My car looked good as new and they were really good about keeping you in touch on the car’s progress. Thank you to Jacob Bennett, Service Advisor, for your hospitality and assistance in getting my car back on the road efficiently and effectively!

Ju
Review №22

We took our car to the caliber collision in Saratoga springs. The service provided by one of the managers Robert, was outstanding. He was very informative and helpful. I I would recommend your shop to anyone requiring vehicle repairs.

Je
Review №23

Wonderful people all around, kept me informed on the progress of my van. Work done earlier then expected. Lifetime guarantee on what they did. Will always use them when I need to.

Ru
Review №24

Fixed my vehicle like new. I love it !

to
Review №25

From start to finish, Caliber Collision was top end!!! Brendon, Mandy, all of the house, the BEST!! Id recommend Caliber Collision to anyone with Auto mishaps.

By
Review №26

Brendon and Mandy were very courteous and professional. My car was repaired quickly and well repaired. Progressive insurance worked closely with Caliber Collision and I was constantly updated via SMS. My car was ready a couple days before estimated. After a week of driving it, I’m very satisfied I am able to return to the rhythm of my life!

Be
Review №27

Caliber went above and beyond! Since picking up my car everything has been running as smooth as ever. Upon picking up the car I even noticed they vacuumed and cleaned up my front windshield as well! I was totally not expecting that and it was a pleasant surprise. The team and their communication made the whole process unremarkably simple!

Br
Review №28

Had a run-in with a deer and brought my brand new truck here to get fixed. Was updated 2-3 times a week with full transparency. When I got my truck back it was like it never happened. Job well done!

Co
Review №29

A car accident is stressful by itself, but when the repair shop is on there A game it takes the stress out of the process. They communicated well from day one and updated me on their progress. They completed the repairs early which allowed me to get back to work as an Uber driver. They have excellent customer service and handled all of my questions and concerns. My car looked BEAUTIFUL and they detailed it as well. My weathertek mats looked new again that was just a bonus. You cant tell My car was hit and the color matched perfectly. They even have their own Jake from State Farm. Ok hes not from State Farm, but I couldnt help myself. Lol I recommend using these guys in your time of need.

Ja
Review №30

The team at Caliber Collision is amazing. The customer service was on point. From the point of drop off to the time of pick up, they kept me informed throughout the whole process. They even completed my vehicle ahead of their projected day. Excellent customer service and repairs. I highly recommend using Caliber if you’re ever in an accident or just need some body repairs.

Du
Review №31

Just love them, Mandy is so helpful and polite, answers all my questions, she sure knows her stuff. I would hire her in a minute. If you go there, she loves Dunkin donuts Iced caramel macchiato with whole milk .

Ma
Review №32

Twice my wife and I have had to employ the services of Caliber Collision, and on both occasions the work was high quality and completed ahead of schedule. Mandy Holtzman the office administrator and Jacob Bennett the service advisor kept us updated on progress and conduct themselves with utmost professionalism. Highly recommend.

Sh
Review №33

I couldnt be more pleased. The whole staff was very informative, courteous and professional. I highly recommend them.

Ca
Review №34

Rob helped me out with a fix to a trim panel that just fell off. They had done body work on the vehicle almost a year ago and even though it turned out this panel wasn’t replaced by them, they put it back on anyway! The best part is that the fix was FREE and took less than 15 minutes. Customer for life here!

Mi
Review №35

I received a recommendation for Caliber from the shop that maintains our cars. From my very first phone call to the moment I picked up my fixed car, their communication, service level and quality of workmanship was outstanding. As this is a body shop, I hope I don’t have to see them again, but if I do need body repair, this is exactly where I will come.

Ch
Review №36

Great work great workers

Da
Review №37

The service was exceptional and very professional. They kept me well informed and my vehicle was done days before the original date given. I would definitely recommend them to a friend.

sh
Review №38

I brought my car in after a screen house flew in the air and scratched it up. The staff was great. I was kept in the loop for every part of the process. My car looks like new.

Su
Review №39

I had a very good experience at Caliber. They were very professional and helpful in explaining the reason my automobile was a total loss and accommodating with my schedule.

Ca
Review №40

The Caliber Crew in Saratoga did an amazing job! From the time of drop off, I was kept up to date on the repairs. My vehicle looks like new!

Ja
Review №41

Brendon and his team at the Saratoga location were able to get my car repair done a day early when I needed it for a trip. And it looked great! I really appreciated this effort and the overall professional service and daily updates on the cars progress. Their location next door to Enterprise made my car rental while my car was in the shop seamless. Would definitely recommend to others.

Ja
Review №42

Couldnt be happier with Caliber. Got my car back to me incredibly fast and even took care of a sticky residue that I had issues getting off for the last year or so. Robert and his team are awesome and I cannot recommend them highly enough. Hopefully no more accidents, but if it does happen i know Caliber is top notch and can fix everything.

Ju
Review №43

Wonderful Experience! The staff was very friendly and professional. Finished my car in great time and made the entire process very easy. Would recommend

Sc
Review №44

Brought my truck in for front and rear end damage.it was ready earlier than estimated.after repairs it looks like new.constant updates on progress were fantastic.amazing customer service.definitely recommend caliber collision in saratoga springs, ny when repairs are needed.

An
Review №45

Brendon was very patient and kind to me while I needed it most. Car accidents are scary, and the repairs can lead to even more uncertainty. It was a relief to be updated frequently and be treated with compassion and respect. On top of that, my car was even ready for pickup early!

Sh
Review №46

Absolutely excellent service from beginning to end. Jake went above and beyond to keep me updated and make sure I was satisfied. Even had my car delivered to me because I told him that I was self isolating. Very fast service and very excellent work

To
Review №47

Excellent customer service and communication. We were very pleased with the results. Car was ready earlier than expected.

Er
Review №48

Outstanding customer service & repair!! Thank You All!!

Sa
Review №49

My husband was in an accident with my 2020 Equinox on September 12th, Caliber was able to get me in that Monday (the 14th) no problem. It is no surprise my insurance company recommended I go there. I was “greeted” by the receptionist who was a little cold but then met Jake who was kind, and informative as all hell. He quickly made up for any second thoughts I had. He explained how everything would work, what would be done and has since been in great communication along with Jen. They have a text every day or so that they shoot you to keep you updated on their progress and call if they have any issues. I was devastated that my 6 month old car was involved in an accident, I was so afraid you’d be able to see the damage, feel it and I cannot say enough how pleasantly surprised I am with how it’s turned out. Wish I could give them 5 more stars! Thank you Jake & Jen, and all of the staff at Caliber!

Am
Review №50

Caliber did a great job fixing dent in my car door. They were quick, did good work, and provided great customer service.

ma
Review №51

Had great customer service. Rob called and texted me 3 times a week to give me updates on my car. Would highly recommend them.

Te
Review №52

Everyone was professional and courteous, work was done excellant and on time. Updates were sent as promised during the entire process.

Lo
Review №53

The staff was friendly, courteous and professional. I received texts from them on Mondays, Wednesday and Fridays as to the progress of my car. I could not believe that they even cleaned and vacuumed the inside of my car!! I am so impressed and pleased with how Caliber conducted their business. They definitely get 5 stars from me. Thank you!

Ja
Review №54

Rob called me everyday to tell me about my Subaru and kept me well informed more than any other shop I took my Subaru to

Th
Review №55

They are fantastic!! Knowledgeable, courteous and very prompt. I couldnt be happier with the service and the results!! My car looks fantastic!

Th
Review №56

Excellent and professional service.

Ma
Review №57

Hit a deer over the weekend, Caliber got me in as soon as possible and assured me they would her the cheapest parts possible.. All of the employees I delt with were professional and friendly.. They updated me frequently as to the cars progress .. Car looks great! Couldnt be happier with Caliber collision!

Ti
Review №58

Great place to get car fixed, looks brand new

El
Review №59

Friendly staff informative and well organized

ma
Review №60

Great service. Professional repair

Th
Review №61

We just picked up our car from Caliber in Saratoga and it was a great experience. The job was done right and done on time. They all went the extra mile to make sure we were informed, including Mike Zajac, Brendon Robyck and Amanda. Even got a call from John Jerian to make sure everyting was going smoothly. Everyone was professional and courteous and did an outstanding job. Would recommend their service to anyone.

Mi
Review №62

Have brought vehicles here in two separate occasions. Both times service and expectations were met and exceeded. Staff was very helpful. Full recommendation for collision services or car care needs.

Do
Review №63

We hit a deer with our Honda Accord on I87 in November and took our car to H & V Collision for the repairs. All of the people were friendly, helpful and kept us informed on a day to day basis as the repairs took place. When we picked up the car it was clean inside and out and looked great. I took it back because the traction control light was on and Larry took care of it. No problems since and we highly recommend them. Thank you Matt, Larry Amber and Patty!

ed
Review №64

Incredible experience, I nasty damage on my drivers side of my Honda and my dealer told me they were the only guys who could fix it right.

ju
Review №65

They have a photo estimate tool that was so easy to the lady on the phone sent me a text message with a link to the tool and I used it right from my driveway. The estimator called be back right away and booked me in for repairs. Great experience all around.

Da
Review №66

Loving Caliber Collision in Saratoga Springs, NY. Turned our car over in 2 days and price was more than fair. They delivered on everything they quoted and promised.

Ta
Review №67

They repaired my brothers truck it looks good. There is a small piece of damage that we discussed with it was worth it to repair or not it was agreed that the cost wasnt worth the repair. So they were honest also.

Ri
Review №68

Robert and Mandy were both on top of everything. Almost daily updates. It made for minimal worrying about anything. The car looks brand new inside and out. Thank you

ma
Review №69

We had my husbands car in the Saratoga, ny location the employees were great very professional. Brendon R took great car with the repairs going the extra mile to make sure the paint matched the rest of the car perfectly. We would recomend them to anyone.

Ly
Review №70

I wish I could give this place 0 stars. I needed my mirror fixed after someone clipped it, I went through Geico who quoted me a reasonable price and suggested I use Caliber since they were a preferred partner of Geico. Geico assured me there would be no surprises when it came to the price since their working relationship with Caliber was so strong and this was such a routine fix.When I brought my car into Caliber in Saratoga I went in very trusting. The first red flag went up when they continued to ask me (3 times) how much my deductible was through Geico. I reiterated 3 TIMES that it was $500, but the quote was $280 so I knew it was going to be out of pocket. I asked that they update me on all work being done. The whole process only took a day and a half and when I went in this morning to pick up my car they handed me the bill. I bet you can guess how much they decided to charge me...$500. The reason? 3 $100 calibration tests that I was never made aware of. I found it very suspicious that the whole bill just happened to max out my deductible.Over all I left feeling completely taken advantage of and exhausted because now Im going to have to call the Geico adjuster and follow up on why these quotes were so off. I was hoping to have this be an easy process, no such luck! I do not recommend this place, theyll just try and get as much money from you as possible, get a second/third opinion. Needless to say I will never go back to Caliber Collision and I will make sure that none of my friends or family do either.

ki
Review №71

Friendly people and they did a great job

Ti
Review №72

The only place I trust with my car

De
Review №73

I had a great experience from start to finish. Would definitely recommend. Thank you!

Sh
Review №74

Told us to go here for a car change only to be told we had to go yet to another location#

Bo
Review №75

They do the best work in Saratoga county

La
Review №76

Professional, top quality collision repair center.

Mi
Review №77

Car is perfect

Sa
Review №78

Amazing service.

Li
Review №79

Best service around!!!!

Je
Review №80

Fast, kind service

Information
6 Photos
80 Comments
4.5 Rating
  • Address:2202 NY-50, Saratoga Springs, NY 12866, United States
  • Site:https://calibercollision.com/locate-a-caliber-collision-center/saratoga-springs
  • Phone:+1 518-885-1140
Categories
  • Auto body shop
  • Auto dent removal service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations