Since my dad moved in they have closed the bank and now he won’t be able to get his meds through the pharmacy because they don’t accept Medicare. Having these things available were reasons we chose that facility. While having lots of protocols in place for covid which made things difficult (although I appreciated this), he was in contact w/employees who were not vaccinated. For example. I couldn’t go in at one point when he had heart procedures, and the assistant that went in his place told him she wasn’t vaccinated.

My grandparents have been cared for here for about a year (assisted living and nursing home). The facility is spacious, well appointed--maybe a little bit lavish, but nice. The care provided has been satisfactory from my grandparents and familys perspective.

My Mother was Admitted from St Cloud Hospital, Room 531 rapid rehab, She had been previously at Talahi. I need not say more. I would like your staff, including Nicole RN supervisor and Social Worker to know how much we appreciate their professional yet caring and compassionate service. This is the best Ive ever seen in this setting. I am a 35 year veteranof nursing and the staff at Country Manor are exceptional.

I had heard so many good things about Country Manor but when my mom went into the rehab section with a broken hip and Alzheimers we were not happy at all. We cried a lot about the care she received, dont get me wrong there were good staff there too. The communication was horrible, within 5 weeks she had pressure sore on her heel, and bottom, which we werent updated on. I as a nurse had to ask to look at her bottom and before looking they then decided to tell me about it. One day my sister was there and they got her up at 5:20 for dinner, didnt change her prior to getting her up. I was there later in the day and asked them to put her back in bed because she looked so uncomfortable. That was at 8:30, and she was soaked through to the seat of her chair. My mom is not able to verbalize and we found almost a month later that they sent her to an appt by herself, the only way we knew is because we were wondering what a bill was that we had recieved. They then told us. Breaks my heart knowing my mom was there by herself and the poor staff at the clinic probably werent too happy either that she was alone. There is a laundry list. Now we have her at Landings of Sauk Rapids and have had nothing but amazing care. We called the DON, Jody Rudolph, at Country Manor but have not heard back from her at all, or maybe even that Becky Freirick could have called if Jody didnt want to, but obviously they must care more about trying to dress to impress at the Christmas party then to actually take care of concerns about residents. I just pray that no other family has to go through what we went through.

I’ve worked here for four years and it’s the best place i’ve worked! The upper staff is great at doing there job and the sides are all friendly and caring!

My sister and I were informed that my mom fell out of her wheelchair trying to get something out of the refrigerator. The lady who called said she might have broken her left hip during the fall. My mother already had the broken left hip when she moved in there. No repairments were able to be made to her hip. The staff there didnt know anything about her record of her broken hip which I find to be bull due to my mother just moving in there from the hospital with all the hospital records. I will defiantly be looking into legal actions.

That director in nursing, Wanda is something else👎🏽 Seems as if they are understaffed.. thats a BIG concern..

They do a wonderful job trying to meet the needs of my dad who is living there!

Staff are super friendly and always an activity going on.

Supportive staff and numerous activities for the residents.

Hate this place, they have no absolutely no compassion I hope nothing good for this place!

Its quiet

The staff is very friendly.