Great customer service! It was my first time financing my own car and Tim was very helpful! He was very personable and answered all my questions and concerns. The whole process went smoothly and was stress free. I couldn’t be more happy with my new car, thank you!

Tim was a great sales rep. He made the experience very easy and was not pushy throughout the buying process. Very kind and funny individual.

Me and my brother came out here to look at a 2013 Honda Civic they had. We were immediately greeted by Jessica and had the best experience here! Her, and the GM John were amazing! They made the process so smooth. My brother didnt have any credit and was worried he would need a cosigner, but John was able to get him financed all by himself. We are so happy and he loves the car! I highly recommend this dealership!!!

My saleswoman Jordan was amazing!!!!!! Before I was even approved she knew exactly what car I could get and that’s the exact car I drove off in it was a hassle free deal.Thanks Jordan your the best!!!!! Also Dan the finance guy works wonders to seal the deal!!!!

The whole team is amazing! Thank you for taking the time to look at my Armada and advise me on my sensor issue. You even surprised me by washing my very dirty truck and made it look gorgeous! I am so appreciative of the service dept and the kind sales team whom I got to meet while we were there. THANK YOU!

This will always be my first stop when looking for a car. Cole immediately greeted us when we pulled up. He was incredibly knowledgeable, and he was able to answer every one of our questions. He was straightforward with us, he didnt try to trick us, and he never pushed us too hard. He made it clear from the start that Napleton wanted our business. We had a number in mind for what we wanted to spend. Cole worked with his manager, and we were able to meet in the middle, settling on a price everyone was happy with. Everyone there was kind and friendly. We were very impressed with Coles aptitude for car sales. Id always recommend people go to Napleton first when shopping for a car.

Tim H. was a phenomenal sales rep. Gave us our space to shop but helped with any questions we had. He was a straight shooter and fed us no BS on the sale. Proud owners of a new Nissan Rogue thanks to the excellent way Tim and Dan helped us with our purchase.

Excellent customer service! Flexible, accommodating and very honest sales staff. General Manager, John Anderson, is a DELIGHT to negotiate with! The whole process was pain free. New sales team addition, Cole, was very professional and helpful. I will be returning to this dealership for all my future car buying needs.

I wish I couldve rated this dealership a perfect 10. I had a undisclosed issue with another dealership and I was completely educated from this one with perfect customer service. Although I couldnt do a deal with them today, within 6 weeks they will be my new dealership. 100% top rated and the transparency is unparalleled. Great place to do business with.

My girlfriend and I went to Napleton Nissan in Sherrillville Ind,. Had a 3 o’clock appointment with Tim to look at 2018 Nissan Rogue SL..Immediately Tim greated us, gave us the key fob to test drive.. my gf fell inlove with the vehicle.. Tim and his finance dept even beat the interest rate by allot that my gf had from her credit union.. They treated us like family and we were in and out in less than 2 1/2 hours . My gf was happy with her New SUV ..

I was at their nissan service yesterday. Avoid this place people. Disrespectful, sarcastic bunch of ignorants. My car has differential problem. They wanted to charge me for an hour of labor because they checked my ac system anyways. That is what I was told picking my car.

Our salesperson, Kristen was very friendly, never pushed us into buying a car. Listed to our needs and got us the car we wanted at the price we wanted. There was a problem that arose after we bought the car and they stepped up and took care of it...no questions asked. We look forward to doing business with them again in the future

Tim Heinecke is THE BEST ❤️❤️. Tuesday morning Tim contacted me by phone to go over my options in the car buying process. It was merely a thought I was considering prior to our conversation & Very quickly he turned a thought into a reality and gave me good options for my budget! The customer service was great, he walked me through it every step of the way. 10/10 would recommend to all my friends and family!

Service writer guy was very rude. No help at all. Will definitely not be coming back here at all. Will not recommend anyone to come here

Do not take to service shop here! They dont care about their customers! Went in for a simple service and came out with a bigger problem. Service advisor would not help out with issue caused by them. Had to have my 17 titan towed to another nissan dealer. Terrible customer service for an independent car dealer!

I have been to the dealership multiple times and the staff is simply amazing, especially Micah. I have been there to browse the cars and also to have service completed on my traverse. The staff is amazing and very respectful. From the time you walk in, you are greeted kindly and not “pounced” on like can sometimes happen in a sales facility. The facility is very clean and they treat everyone like they are mvp’s; from offering multiple snacks and drinks to keeping you aware of what’s going on. I would highly recommend this facility to get your next car; i know i will be when the time is right.

My experience here has made me beyond satisfied in my car purchase. Everyone was patient and willing to give me the best deal. My salesperson, Tim Heineke, was of great service and was very personable and transparent. I appreciate their service and look forward to what my new car offers! Im definitely loving my new Nissan

Best sales person I know Armani she was amazing and I’m just happy that she was on the team to help me didn’t let me leave without the new car I wanted the best of the best if you looking for a car this the person you need too see go in and ask for @Armani

Sale depart great. Now the maint shop need some customer service experience.

Excellent customer service! Second time we purchase a vehicle from them. Matt and Kenny are the best. They work with you and make this experience less stressful. They make you feel at home. THANK YOU. Carlos Jr. loves his new car.

This place is absolutely amazing! Literally everyone in this dealership is so nice. Today Micah went over and beyond to get my son in his first vehicle. Micah said he would get us the best deal and that he did!! This dealership will always have my business! Skip all the headaches, long waiting process, and the shady salesperson just trying make a bucks off you and go straight to Napleton Nissan in Schererville. THANK YOU MICAH for making this so easy!ASK FOR MICAH

Took my car here for a few simple repairs and have had constant issues since. Mechanics act as if they don’t know anything about cars.

I had a great experience at Napleton Nissan! Ask for Tim. He is the best car salesman Ive ever worked with. He took great care of me and worked out a great deal. Nice doing business with you, Tim!

Anyssa, John, Jordan, and Micah were all very polite. They didn’t try to force me into something I couldn’t afford financially. I would highly recommend them to anyone. I will be returning to them when I’m ready to purchase my next car.

Highly recommend this dealership. Bill was great to work with; he and the entire team from management to finance worked with me to get the perfect car at the right price. Everyone was friendly and knowledgable but not aggressive. I couldnt be happier!

They did a great job preparing my car, and honoring my extended warranty I had on my car

What a great experience! My salesman, Bill Porayko, was the best! He went above and beyond! He was very professional and knowledgeable. I feel confident that I made the best purchase for my family. Thank you, thank you!

This is my FAVORITE location! Whenever I’ve visited and needed work taken care of, I’ve always been greeted with helpful hands and a smile!Thank you, to one of their best employees Micah Pruett for all your help and hard work 💯

Everyone there is SO HELPFUL! They made sure all of my questions and concerns were taken care of. Will be sure to recommend them to all friends and family!

Great customer service all around. They know how to make the car buying process fun and stress free! I will be sure to refer them to friends and family!

Great Dealership, staff is helpful and polite. Micah Pruett was amazing, extremely knowledgeable, professional and patient. He answered all of my questions and worked with me to get an amazing deal!

This was by far the best experience I have ever had buying a car. I live in Illinois and couldn’t get anyone to sell me a car . I decided to contact a Nissan dealership right over the Indiana border and am so glad I did. Salesmen were assertive but not aggressive. Nice guys from finance to General Manager. felt so comfortable and got a better deal then I would have gotten in Illinois ! Give them a try if your looking for a car !

Great experience, great deal! Micah Pruett is the best. Very friendly and knowledgeable. Would definitely recommend!

Micah and his team are the best!! I have followed him for 12+ years and my family only buys from him!!!He is so personable and helpful, has ALOT of patience!!!I wish i could give 100 stars!

The dealership is great! Would definitely recommend seeing Jordan the salesperson she’s very informative about the cars they have in stock!

Sales rep, Micah Pruett... Great customer service, Very knowledgeable. I will definitely purchase from Napelton and Micah. If you want a Nissan definitely go there and see him. Highly recommend it!

While the mechanics are excellent, I would highly recommend NOT sitting in the lobby area. The dealers and staff do NOT wear masks, even though there is a sign clearly posted before you get in the lobby that masks are mandatory. I was told by a staff member that they dont have to unless they are close to you. (I was sitting just a few feet away, and I presume that was far enough for that staff member to keep her mask off). That staff member also said that she will not wear a mask all day, however, the mechanics will put one on when talking to you, which I appreciate. To put that in perspective, from Dec 5 to the 19th 2020, there have been 5,064 new cases of Covid in Northwest Indiana, why would anyone add to that number?

Great people to deal with, absolutely no pressure at buying a vehicle at all.

Bill was a fantastic help and very knowledgeable about the Rogue I am interested in. As soon as I am ready to buy, Bill will be my salesperson.

Micah is extremely knowledgeable and no pressure. Highly recommend him as your sales guy!

Service was just horrible. Tried to buy a new vehicle and it was like they didnt want a sale. Bought the same vehicle at another Nissan dealer for $200 less than what this place offered. Will never go back.

Just wanted to let everyone know my experience a few weeks back at Napleton Nisaan! I walked in and looked at some used cars for my girlfriends daughter and I ran into Micah Pruett who is a sales rep at the location. I was very impressed by his professionalism and courtesy by taking the time to show me around the lot when I was currently just looking which he respected! I am waiting to buy from him when the right car comes in just because he took the time to make sure I was taken care of and answered all my questions along the way! Thank you Micah!

The sales staff is mostly rude and condescending. Dont expect any after service care or follow up! This place has way too many sales guys in ratio to the number of support staff. The title for the company was initially delayed because they sold the car to me before it was fully released from the previous owners (thankfully I only got pulled over twice and the officers were nice)I got talked into an extended warranty by Kenny, Credit Manager, and then when I had trouble with my newly purchased car from Micah (which turned out to pretty much be a lemon) the onsite mechanic/repair site was a revolving door of new employees and they were never able to fit me in despite me dropping off my car multiple times.Kenny was never available when I tried to cancel my extended warranty after realizing its uselessness and would not return my calls. I quite literally had to drop by on multiple days at different times of day to catch him since he is constantly in and out of the office. Even when I was able to track him down he somehow managed to seemingly sneak out the front or back door thus causing me to have to drive back again on another day to try to cancel my extended warranty.I will never buy a car (and DEFINITELY not an extended warranty) from this place again and advise others in the area to proceed with caution before doing so.

I called to see in I could make appointment to bring my Nissan murano in and they write a way said bring it in today and my brother and I drove the 2 cars to Nissan very polite and very noligable. In my padt life we have purchased nothing but Nissan they are a long lasting car. Thank you 😊! Nissan

Very satisfied with all the hard work, plus late hours of service, from their whole team, from the first phone call to get me in there, to the diligent search for the car I was looking for, they really worked their behinds off, and found the car. Need I say for a very good deal. All of us was tired at the end of day but well worth it, thanks again .

Me and my husband had a wonderful buying experience at Napleton Nissan. Our sales rep Mo Alvarez was courteous, helpful and made our buying experience wonderful! I will definitely recommend him and Napleton Nissan to our friends and coworkers.

Finally a great experience buying a car! Salesman Matt was great, finance guy Ken was beyond efficient and Andy was a perfect negotiator!

Very laid back, they fight for your deal, Matt was very helpful and nice. Try em out if youre in the market for a nissan.

Our sales person was Micah and he did a nice job! We traded in a Hyundai but there was an issue with our new car. Micah provided us with a free rental for a few days until our new Kicks was ready.Our new Kicks stalled in traffic on 80/94 but restarted immediately. The service department ran a diagnostic that showed on faults. WE were asked to leave our vehicle for in-depth analysis but no loaner was available. The service manager said they didnt provide loaners. We contacted the salesman who talked with the service manager.The sales manager said they would provide a loaner when one became available and they would look at our car. Went we bought the Kicks we specifically asked the salesman about the availability of loaners in case of service issues. He said loaners were provided, of course.Three weeks later and no loaner. Funny how a loaner was available when making a sale but not available once the sale has been made.Wayne Hays

Jacob the general sales manager and Micah my salesman were awesome! Car buying experience the way it should be. Dont hesitate to stop by! You wont regret it, I know I didnt. I love my new vehicle

Thank you for the service keep up the good work

Great experience buying with Napleton Nissan in Schererville this weekend! Worked with me on a fair trade in and great price on the vehicle. I came in with my own financing from my credit union, and they beat it for me after running my credit check with their banks - that rarely happens!Brian Tom did a great job helping me. And more importantly, when I said I have to think about this and sleep on it, he pretty much let me leave Friday after spending 2 hours with me, and he respectfully followed up with me today.After talking more with my husband, we made an offer, and they accepted it, so we let him know we were coming back at 3, and my ‘new to me’ Rogue waiting for me.Thanks!

I had an absolutely great experience at Napleton Nissan! My salesman Kenny was straightforward and kind. The GM Jake was very nice and Rich in finance was great! Im so happy with my new vehicle!

Our sales person Mica made our car shopping experience enjoyable. He was totally helpful and accommodating with our requests. He was also completely helpful with explaining car details and helping to set up programs with the new vehicle. Great customer service.Richard made the financing process at this dealership smooth and efficient. Information and options were clearly provided.This dealership knows how to treat a customer. So glad I found this place. Will not hesitate to go back for another vehicle or refer friends and family there.

LITERALLY GO ANYWHERE ELSE!!!. Youll have better luck and customer service on craigslist! The moat unprofessional dealer I have ever come across. I purchased my car ONE YEAR AGO!.. Paid cash in full and I STILL HAVE NOT RECEIVED MY TITLE.. Every time I call its a diferent manager and a new excuse. I cant believe theyre still in business. It tells you something when turnover is so high. Do yourself a favor and go somewhere where theyll appreciate you and your business. YOU DO NOT WANT TO DEAL WITH THIS INCOMPETENT DEALER!!!

Excelente service, from sales to service your Car,I’m very happy with my purchase,I bought a pre own Vehicle has a little issues,and service took care Of it very well and more,thank you guys

I took my car in for an oil change. Service was quick and everyone I came into contact with was very friendly. Staff was also very knowledgeable and I will definitely be taking my car here for any future maintenance needs.

So I would like to start by saying thank you to Kenny keelen. You don’t know how much it meant to my daughter and I for you going out of your way helping us today. The smallest things could be the biggest things to someone and my daughter has been having the worse experiences lately so I just thought you should know, we’re very happy to had called and got to talk to you today, usually mondays are the worst but not this one. It takes a a real special person to do a act of kindness . Not many people do that these days. Thank you Kenny ! From DeMercede family Diana and Breanna

Awesome car buying experience. From the Sales Manager, Richard. The salesman Bryan who was very professional and friendly. And then there is that guy, you know the one everyone hates to see, the financing guy. Richard, truly a great guy.

After a few weeks of texts asking me to come and look at a car I inquired about, I made the 45 min. drive to Schererville on Saturday, Aug. 8th 2020 along with my son.I test drove the car for about an hour....found the brakes to be bad on it. Upon our return, I told the salesman that the brakes were bad. As I looked over the car a few minutes, I told him I wanted to take the car to my mechanic ( I work for a towing company and mechanic) and have him put it up on the rack since I was aware it had some minor damage according to the Carfax report. He immediately said Oh, the car has been sold at another of our dealerships What????? They couldnt have told me right away when I pulled in from the test drive? He told me he didnt know it has been sold!! Yeah, right!! ....what a load of BS!!! Dont waste your time at this place!! If I could give 0 or negative stars I would have!!!!

Last weekend I bought a 2019 Nissan Altima Platinum here and had a great experience. I knew which vehicle I wanted to see and Brian Tom greeted me at the door and quickly was able to get vehicle pulled up. He was not typical aggressive sales person which was key for me. He was very informative and was able to make a solid deal for me with my trade-in. The best part of all was he moved things along as fast as he could so i wasnt there all day. Thanks again!

The maintenance department was amazing. I went in there for possible transmission issue and while there discovered it was a loose heat shield. Blanco helped me by having someone tighten the bracket down down me. He was very helpful.

These guys made my whole experience wonderful. For my first time financing a car (and not so great credit) they were able to work with me so I could drive away in my new car. Thank you so much to Shawn (sorry if I spelled your name wrong) and Rich for being great help.

Good service department!

No pressure.No stress.Exceptional service.Extraordinary staff.My car buying experience at Napleton Nissan was absolutely the BEST!!

We came in with very specific needs, limits, and tastes, and Micah was fabulous in helping us get into the right vehicle at the right price. He made it fast and painless. And most importantly, zero buyers remorse!!! Thank you Micah!!

Micha and Kenny are the best! Thank you guys for everything especially for putting up with me with all my millions of questions I had 🤣

I purchased my used car from this dealership on May 23rd, as a Wisconsin resident. The sale of the vehicle included tax and title, On June 19th, considerably longer than the 21 days the law allows them to provide the vehicle title, I received the Indiana title, a check for $30, and instructions to title the vehicle on my own; this cost me an additional $134.50. I initially spoke to two of the sales managers about this and got nowhere with them, and was treated poorly by one of them, who told me I was uneducated for telling him I felt like they had ripped me off. However, after leaving a negative review I ended up being contacted by the dealership and them spoke to the general manager, after which they took care of this and covered my additional cost. They did, however, illegally run my credit report and lied about it, and then refused to take responsibility. I dont think Napleton Nissan has much integrity, as a company since they really only did the right thing to influence my review.

Micah was the best salesman period helped us so much being elderly people helped us everyway we needed the car and prices we awesomeThank you micah and napleton

My husband and I viewed several establishments before coming hereOur sales rep was Brian TomHe was informative n patient he let us take the car home for the weekend before I. Made my decision he was truly caring, he kept assuring me that all my questions were important and that he didnt want me to sign anything until I was truly satisfied with my ChoiceI was truly impressed by his honestyI suggest if you are looking for not only a reliable car but a salesperson who caresBrian Tom is the oneThank you again

Service department is the reason why I will not spend money with napelton, your service manager is a good guy but the advisor under him is not, I wasnt listened to my business felt unwanted and most importantly it didnt feel like my car was in good hands, Ive just lost all trust..

Hard core pressure. Kept telling me vehicle would not last long and it would be gone quickly . Unfortunately their website tells you how long it has been in stock and that has been almost 50 days now. There were several nicks in the paint and a huge scratch across the back. Not willing to repair or discount the over priced car. Not only did the salesman call me but also two other salesman and 2 managers. I wont be back..

HORRIBLE CUSTOMER SERVICE OVER THE PHONE - FINANCE MANAGER DOES NOT RETURN PHONE CALLS - ONCE YOU BUY YOUR CAR, GOOD LUCK GETTING SPOKEN TOO WITH SENSE! I WOULD NOT RECOMMEND BUYING A CAR FROM HERE.

Excellent customer service in both sales and service. The service manager, Frank, is the best! The whole service department was very professional and so helpful.

Recently bought a 2019 Murano and was helped by Brian T. Very helpful, friendly, and honest. Not the typical pushy salesman. Great experience with Napleton Nissan!

Great place and great people. They make the process of buying a car nice and easy! Looking for a car? Go see Micah!

Just purchased my 2019 S Suv AWD Rogue today from Napleton Nissan in Schererville Indiana. I cant say enough about Joe and how helpful and knowledgeable he was! Our experience was easy and stress free! I would highly recommend Napleton Nissan in Schererville Thank you!!!! The Finance Mgr, Rich made the transaction simple and friendly!

Wonderful service!! Purchased my car from here with the help from Micha, one of the best salesmen I’ve ever encountered! Super helpful and honest!

Always been treated great by the Napleton dealerships. So glad they took the Schererville Nissan store back over - ask for Bryan Scott, he’s completely laid back, and makes the whole sales process stress free.

Great service and quick.

Great customer service ! Bryan was great and helpful along with rich in finance they helped a lot thank you !!

Go see my guy Micah for a great deal and will get you on the vehicle you want for the rt price, patient and most importantly kept it real the whole time

A couple days ago my husband and I purchased 2019 Murano SV AWD. Thanks to the team at Napleton Nissan in Schererville the experience was very pleasant and hassle-free. The entire team, Jacob, Micah, Kim, LaTanya and Richard were very professional and knowledgeable. They took their time to explain everything in detail, and made sure we were truly happy with the purchase. I highly recommend their services!

Really nice people to deal with Sean and Rich, they worked out a deal for me gave me a great car

Place is awesome up and coming new dealership and GREAT salesman go see Micah Pruett

These guys got me out of a 2017 Altima into a brand new 2020 Altima with everything, and worked all KINDS of magic to get me out the door with 0 down and the same payment!! Thanks to managers LC and Bryan Scott! Shout of to my sales associate Jason! Go see these guys!!

Lacks respectable service and professional decorum to this woman of color.

As a Titan owner, Im totally disappointed in the dealership not honoring a website prices.

Super nice dealership!

Terrible.....I took my pathfinder for regular oil change and then I thought to get it appraised as well so that I can trade it for another pathfinder...but they played tricks....now my car has starting trouble, it is making weird noise while driving....and upon calling them they put me on hold for 15 minutes and then hang up...terrible experience