The AutoZone #4889 on 3009 in Schertz, Texas is the best!!! The customer service from Tony, Dallin, and Joseph was the best there is! The three servant hearted gentlemen diagnosed my 3500 as needing new batteries. Not only did they replace my batteries with a smile on the HOT humid Texas weather, but they found a broken fuse and replace it too!! After 2 1/2 hours of dedication and determination to help this widow, they got my truck up, running, and me on my way to work! This total act of customer service only cost me batteries and a $5 fuse!! That’s nothing for the price of kindness, devotion, and complete customer service. The world could take some notes from these three co-workers who supported each other and out the customer first. Did I mention that they even went to another store to get the fuse I needed??? Complete servants! Thank you guys from the bottom of my heart! You have now idea how much time and money you just saved this completely grateful customer of store #4889. This is why I have continued to come back to this exact store for 15 years. Eternally grateful! Thank you! May you be given an award, a raise, at minimum a company acknowledgment for the amazing service you have provided this morning. 7/28/2021.

David was extremely helpful. This is a great place to go, especially for a woman, because they are always very helpful. I like that they don’t take advantage of me being a woman and not very knowledgeable about automotive topics.

I would like to commend Dalin N. He was very professional and courteous. We want to thank him so much for testing, selling and changing the battery on the Equinox. Our conversation was pleasant and informative. I was truly impressed with his knowledge of super bowl 48!! Go Hawks!! He is an absolute treasure and asset to the autozone team!!

My vehicle was having trouble starting so I took it here for a diagnostic check. Tyler was very friendly and courteous. He checked my vehicle, confirmed the problem and had me on my way with a newly installed battery in minutes! I would totally recommend visiting this Autozone!!

Monica went over and beyond helping me with my situation she should be seen as a valued partner and I believe that she deserves a raise excellent excellent service I will be back there again only when she is working

Had to change out a battery on warrenty. Was in and out in less than 10mins with a new battery. Quick and no issues.

Customer Service is excellent especially Keanu who thoroughly explained everything I needed.

Tony M. provided EXCELLENT customer service by coming out to my car to install my new car battery. He was so helpful!!

Went to purchase a headlight. One of the techs tried to help and ended up dropping my cover inside my car. Cannot located or find it. Went home to replace it to find out that it was the wrong one. I appreciate the initial help but became more of a problem. Just do your research and get your own parts.

Henry helped us diagnose a check engine light and find the appropriate fix. He was great!

SA VAPORS loves it here. Always has the parts for my toys.

First time at this location and Joseph is awesome and super helpful. Got me everything I needed. Made john Jimmy’s freaky fast look slow.

Love my Auto zone!!! Employeesare Great and very helpful!! Highly Recommend!!!♥️♥️♥️♥️

Needed new wiper blades quick, Melissa was great and even helped me install....great customer service and same reason i keep coming back here.

Will replace batteries on most vehicles unless there is additional equipment on the battery.

My battery had to be jump started in order to drive to Auto Zone. After Roland tested the battery, I purchased a new battery and Roland replaced the old for the new battery. I appreciated his help

This is my local store and I have been going here for the last 6 years. Great service and I have never had a problem!

Autozone is good for cheap parts.....if you wanna replace it twice in a month,just spend the money and go to OReilly

Henrique and Mel were very helpful and friendly. It is nice getting service with people that share a friendly demeanor. Thanks Henrique, Mel and AutoZone!

I was about to buy one windshield cleaner when one of the guys behind the counter told me that they had a BOGO Free on the RainX. Very nice of him.

Friendly staff and helpful.

I was helped right away, got the answers I needed, great customer service thank you.

Attendants were extremely courteous and helpful. Went above and beyond to help figure out what was wrong with my vehicle. Saved me a ton of money by not suggesting items I didnt need.

Great service but auto bulbs pricey like napa now!!!

Great service by people working there

I have been shopping at this AutoZone and Auto Zone else where for a long time. Its just like any other auto parts store. You have to know enough about what your buying, but the employees at this store are very knowledgeable.

Thank you for the great feedback, Mark! Were glad to hear that Monica helped you out. Customer service is a priority for us and we appreciate you letting us know how were doing. We look forward to your next visit. Thank you for choosing AutoZone!

This Autozone is continually great in service ; and leading by example was District Manager David Calbillo, who rolled up his sleeves, and pitched in to help me with a difficult battery replacement. I was impressed Mr. Calbillo, with all the Auto Zones he has to oversee, still had time to help a customer. With Mr Calbillo at the helm, there is no doubt in my mind Autozones will continue to get 5 stars. I am a first responder and know actions speak louder than words.. show results. Thank you! Reyes

Outstanding customer service. Very knowledgeable of all car types. Fast and friendly staff.

Worse customer service ever, I went in around 7:30pm. I’ve had a long day at work and noticed I had a leak and needed to purchase a sealant. I went Into the store and at first I thought the employees were with a customer and didn’t think much. I stood in the front both employees looked at each other and went on their own ways. I was not greeted or asked what I was looking for. First impressions count and this location will not be seeing my business there again. I was just simply asked to go to aisle 5 and there I went more confused than I was by all the choices, by then I just wanted to leave and never come back. Cashier was so dry and not attentive at all. I work customer service and would never treat a customer like that. But I’m happy to go to other locations where the employees are upbeat and willing to help out.

Very helpful. Great Customer Service !!!

Very dirty store not well keep the prices dont match up with what it says online DO NOT GO TO THIS STORE also rude employees didnt help me at all basically had to everything by myself

Auto parts expert Dillin was friendly and eager to help.He showed me the STP Synthetic Oil and Filter special on 27.99.Also since I didnt know my engine size he checked my car outside under the hood and then verified it with my VIN #.I wasnt expecting great service but Thats what I received, Thank you!!!

Great place, clean and organized and the staff is very helpful and knowledgeable.

Hardly ever shop this location. I get suspicious when the counter person ( Male or Female) dismisses any kind of direction or question someone might have.

I apologize in advance for the book Ill be writing but since this was over the span of a couple of days I thought it be important to describe it. So I went in to buy a part for my wifes truck, after the employee inputs the info to find the correct part, 3 options pop up. Before I can get a good look at the screen and make MY decision, he automatically selects the most expensive one and tells me that itll have to be sent from another location and would be there the following day. Going against my gut I oblige and pay for it since he went for that option based on what I told him. Once I got home I did a bit more research and found that the part he charged me for was NOT the one I actually needed, instead it shouldve been one that was a third of the cost. Not even twenty minutes later, I return and tell the same employee that I wont be needing the part after all and if he could just cancel it. After giving a heavy sigh and asking me for the receipt, he says that hes unable to because he needs to physically scan the part to make the return. I thought he couldve just cancelled it but apparently I was wrong. He reiterates to come back the following day and that he would be giving me a phone call to let me know at noon. The following day, no call, it isnt until 4pm that I decide to call and whoever answered gave the impression that I was being an inconvenience, when I asked if my part had come in. Regardless, he said that my part was there, so much for keeping his word and getting that phone call. So when I show up there is another employee who I hadnt dealt with and I asked him for the return. Judging by his voice this sounded like the guy who answered the call earlier. After he pulls the part to scan it, he says, So you bought the part only to pick it up and return it right away. Sure is all I said. I returned the part but wont be returning to this location ever again, what a disappointment since this location is just a couple of minutes from my home.

Friendly service

Have all you need for parts

All the parts you need at a great price. Tool loans. Some free installations. Friendly people

Great people going out of their way to take care of the neighborhood.

Enrique was great helper he was on point and advice me watt I need for my car first time shop here will definitely come back.

Friendly service and helpful

Mel was very understanding and helpful, I definitely will be making this my autozone to go to!

Nothing bad to say. Great customer service. I got to use their tools while I was there. Theres a reason Ive been a customer for over 20 years. Thumbs up!

I had a very negative customer service experience at this Auto Zone. I got there at 7:20 PM and purchased a car battery and they refused to install it because they were closing at 7:30pm. I thought that was messed up to not give a little extra effort for a paying customer. I would have appreciated if the associate had said something before I purchased the battery. Ill go back tmw to have it installed but I thought I was treated poorly.

I had to buy a heater and ac resister for a ford fusion and thay sold me the wrong part so i got stuck eating 60$ because u cant return electrical.

Nearly always have what I need. They give me the help I need thanks AutoZone.

They sold me a dirty looking ignition switch that I ended up not needing or installing. After my mechanic found the real issue I went to return the part the next day. They wouldnt honor their return policy because it looked used. I explained (to the same employee who inspected and sold the item to me the day before) that he sold it to me in that condition. He still refused the return. The Cibolo store was much more helpful and accepted the return without question.Be aware this store will sell you a dirty part and accuse you of installing it so as to not have to accept a return. Not a good business practice, guys. Wittdtjr, yeah right.

I took back some brakes that were the wrong size and returned a battery for the core. Reese was quick and efficient, polite and knowledgeable. This was a great Auto Zone experience on this visit.

Everyone is so friendly when you walk in today I came in to get a few things and joseph helped me with my part Hector was friendly as well but I was concerned about someone named Adam he just look like he didnt want to be there he was just so rude I didnt care to much for his attitude it just seemed like Henery and Joseph did mostly all the work and Ada did not do anything to help

Employee, 45-50 year old guy, was on his cell phone the whole time I was there...I was the only customer in the store and he was bothered by my presence. I ended up asking another employee for help after she came back in from helping another customer. The guy in his cell phone also parked his black Chevy pickup across to parking spaces.

Great Customer service

Unbelievably Caring bunch at this location. For ever greatfull to the two gentle men this evening. Thank you so very much.

Helpful staff

Service is consistently SLOW, even if youre the only customer in the store. Also, its a mini store so it doesnt have the selection or stock of the normal-sized locations. More than half the time I go there (its the nearest auto parts store) I have to ask to get my rewards card credit or apply online after I get home. Wish the OReillys was closer..

Reese is a great employee. Give this man a raise! He is attentive to youre needs, listens and tries his hardest to find a solution to your problem. Definitely a cut above the rest. ***** most workers lack knowledge or care enough to go the extra mile. Ill go out of my way to visit this location every time...unless my battery dies again 😂

Walked in not knowing a single thing i needed, but explained i want to start changing my own oil. They got me in and out in 20 min, showed me every part i needed around the store. Very helpful.

The Manager was helpful with the return I had. He was Friendly too. The other two employees...not so much. Customer service is a crucial part of your job. Playing on your phone because its a little slow.... Percieved Value keep busy.

Quick service, very helpful in finding the right auto parts for my Rubicon.

If you require customers to wear masks then employees should wear them as well. 2 employees out amongst customers not wearing any kind of face covering at any point i was in the store.

Extreamly helpful as always thank you AUTO ZONE

Returned an item today.Told the manager it wasnt the one I wanted. The return process was painless however, the manager never offered to order the item i wanted. Oh well,i guess ill spend my money somewhere else.I used to work at AutoZone. I think the manager fogot about wittdtjr.

Staff is willing to help at request and do a great job with it. The only issue I have is that my wife has gone in multiple times and received conflicting information from various staff members. Im not a car guy, but its disconcerting when one staff member contradicts another

Great help. Good parts.

Worst autozone Ive ever been to, lazy staff, dirty store, not very knowledgeable, unwilling to test battery, just go to autozone on 1103 thats where they sent me AND 3 OTHER CUSTOMERS BECAUSE THEY DIDNT WANT TO CHANGE OR TEST MY BATTERY! store manager doesnt know how to do his job either if I could Id give these guys half a star....yall gotta get this store in shape compared to other autozone Ive been to this was by far the worst

David b the manager was very unhelpful refused to make a call to another store

Make sure you ask for military or first responder discount, they wont automatically give it to you even if they see your ID. Have most parts and some decent sales

Clean organized store with helpful and the staff are friendly and knowledgeable

Really good costumer service, Maurice went above and beyond helping us change the battery !!!

I had gotten my oil changed the other day and was told that my battery was bad and they were going to charge me extra to install the battery.Brought it to Auto Zone to get it tested for a second opinion.Yup, its bad.Bought the regular battery with a 2 year warranty to replace and they installed it for me. Quick and easy.I get my batteries at Auto Zone because they are everywhere, they install for free, and the warranty covers you for the allotted time. Any problems, you bring it by, they look it up, and its a quick fix

Not helpful on out filter

First time Ive been to this location and I dont know if this is a new AutoZone procedure or if its specific to this location, but when I bought a battery from them, they actually helped me change the battery out (and I didnt even ask!). Ive always had to do that by myself before and, I must say, if Id had to do it myself this time, it would have taken much longer because I didnt realize just how badly corroded my terminals and connectors were. I very much appreciate the help!

Gilbert was very helpful, I had 3 cars to get things for and he Labelled everything for each car! Then when I found out I made a mistake, he even stayed open late so I could exchange a filter.Exceptional service all the way. Way to Go Gilbert!

SA VAPORS loves it here. Very convenient.

Had just what we needed with fast service.

They always have the parts I need at really good prices.

The attendants were so helpful and knowledgeable. I enjoy going to this AutoZone.

The guys here are very knowledgeable and they keep my old ford running! They are always helpful whenever I have questions and they always recommend the right stuff

I blew out a serpentine belt five miles away and hobbled my way to this AutoZone, where I was helped by Robert. He helped me pull all of the shredded belt from around the pulleys, then sold me the belt and pulley that I needed. When I ran into a problem figuring out the proper positioning of the belt, he came outside and pulled up the proper diagram on his phone and helped me through getting it installed. Thats going way above and beyond the call of duty. I was back on the road within the hour. Thanks, Robert!!

Im sorry to say that the AutoZone on 3009 has very unknowledgeable people. The guy at the desk told me he didnt know and that I would have to ask the other employee he said he was in the back and then just stared at me I eventually said do I have to literally go get him myself and then he just yelled out his name and then the other employee told me he didnt really know either I said Im going to OReillys they literally both admitted they didnt know what they were talking about and neither one of them work on cars or ever have sorry about the punctuations Im not using any

Service was pretty slow, even though there was a manager (I assume, might not have been a manager) just kind of standing around while we waited to check out with no help or even a be with you in a moment

Great job installing battery and diagnosis my truck issue to get us back on the road.

If your going to require people to wear a mask then employees should be wearing them also.

I do not recommend coming here. I walked in one employee saw me and walked out and I stood there in line waiting for 5 minutes for somebody to help me. I can hear somebody in the back but they didnt care to check on the front. Even when a customer walked in and rang the doorbell still the employee did not come to the front to see if somebody was there. So me and the other customer both walked out and went to OReillys down the street from them. They were very helpful and very quick. Then somebody there told both of us that three other customers complained about the same thing just minutes before we walked in. So in short AutoZone obviously does not care about their customers or care about making money. So I do not recommend that uses AutoZone unless you like to stand in line for a long time with no customer service. If anything just go down to OReillys better customer service and actually the part that I needed was cheaper there. I will not be returning to his AutoZone and the fact that I am a mechanic I will also recommend my customers dont use that AutoZone either.

Great people. Had a dead battery. In and out on 20 minutes. They rock.

Best service ever hands down

Henry was super helpful is finding the right starter for my jeep and giving me all the details about rerurning the core.

Worst service at this location

Super helpful got my battery replaced and they were out there in the rain too helping me. highly recommend!

Great place for auto parts

The manager was super helpful. He helped me install some lights. Support your local Auto Zone.

Definitely a place not to go. Counter personnel are poorly educated in basically any question you ask them.

Because the employees are very respectful and the place is nice, clean.

Theyre always happy to help you find exactly what you need so that you wont have to come back.

Great service very helpful. Love going there

Great assistance my all employees they really know their stuff

Great deals. Helpful people too

God help you if dont want to give them your phone number during check-out. I went in, paid cash and refused to give my phone number to them. The employee helping got upset with me because of this. I was told they needed should I need to return the item I was buying. I asked why the receipt would not be good enough and was told it would be. So then, why do you need my phone number? I returned a couple days later and came across the same treatment from the store manger. What jerks. Its my decision if I wish to withhold my phone number and not your right to get it. Last time I go to Autozone.

Exellent service. Very friendly and helpful staff.

Great service and helpful staff.