I was living out of state and hired Derek and Shawn from Monarch to set my house up with surround sound, TVs music... When I came back, voila, done and done really well. I am a certified union card carrying geezer of 72 plus years, a bit of a technophobe, but Shawn come over and walked me through everything in a way that I actually understood how to operate my visually complex system. Of course I had a question the next day, and he was very responsive to help me through a simple phone consultation. These are the guys you want to hire, no questions about that.