I did my homework before I chose air park ! And all the reviews were true !! I was very happy with with the friendly staff, communication and the detailed work they did on my car ! Thank you !
They did a great job. But mostly I’m leaving my 5 star review because of their outstanding customer service, especially Linda. She always sent me updates and was very responsive and helpful. I suppose you can find good collision shops but if how they treat the customers stinks it doesn’t matter. I’ll definitely recommend them!
Airpark Collision did an excellent job on my vehicle. Extremely happy with the results. Aaron was great . He was courteous and professional and explained everything to me about the repairs. After I dropped off my vehicle, Linda updated me every step of the way with text messages. GREAT PLACE !!
Highly recommend Airpark Collision.Very professional shop from day one and all throughout the process. Great customer service and communication from Marcel, Tina and Linda who were always attentive and quick to respond to questions and other follow ups.
I received an estimate from my BMW dealership for $2200 to fix a sensor issue. I would have had to leave my car for 2 days and get a rental car. I stopped by Airpark Collision on my way home and they took my car in immediately, made the repair in 10 minutes and charged me nothing. I cannot say enough amazing things about them and how much I appreciate their honesty and willingness to help a customer out.I have used them in the past for an auto wreck repair and out of the four estimates I received they were hands down the fairest of them all. The owner and entire staff are really great to work with. It feels like a company you can trust and know you, your car snd pocket book are all I great hands! They forever have my business!
I cannot recommend this place enough. They are so professional and respectful. They are honest and up front. Everyone should take their car here if they need body repairs.
Marcel and Linda worked hard with an out-of-state insurer to get my damaged front bumper fixed and the car back on the road quickly. The repair itself was perfect. Dealing with Airpark is easy and their work product is exceptional.
This was probably the best experience Ive had with an auto body shop. The staff was so friendly and professional and Marcel was very good about corresponding and keeping me up-to-date. Had a rear bumper on my Mercedes replaced due to damage and I it looks perfect. Will use them every time!! If you want it done right and at at reasonable price this is the place! They even had my car washed for me when I went to to go pick it up. Thats great customer service 👍 😀
Love these guys .I have used them many times and highly recommend them !
Exceeded my expectations and done early!Staff is always professional and courteous.
Honest and fair. Ive had work done here before, so this is why I went back.
Great collision shop, performed first-class work on my aluminum body F150. Excellent communication throughout the process. Definitely would recommend to family and friends. Staff were very professional.
Great experience. Courteous. Respectful. Professional in every way and kept me informed all along the way. I teach good business practices for a living and Marcel and his team are as good as they get.
This one of if not THE BEST body shops/painters in the valley of the sun. Fast fair, and competitive.
I have used Airpark Collision Center twice and am amazed at their service and on time delivery. One job was small, less than $300 and one was more extensive, but both were treated with the same professionalism. If you have ever had to use the services of a body shop, you will be very familiar with the exorbitant prices and the extremely long wait (often months) to have your car repaired.Both times i have used ACC services my vehicle was repaired faster than i imagined was possible. The quality of the work is also as new. The staff is friendly and they will write your quote while you wait. The whole experience was amazing from start to finish. Im a car guy and have had all types of body work done on my cars for over 30 years and I highly recommend this shop.
The people at Airpark Collision are great. I took my car in to have them take a look at the hood which had been vibrating excessively. They actually fixed the issue right there and then without any significant loss of time or expense. The dealer would have charged me hundreds.
The team at Airpark Collision Center were great to work with. They went above and beyond in dealing with the insurance company and fixing of my car. I have been to highly rated body shops in the past that I would NEVER go back to. I would not hesitate to go back to Airpark or recommend them to anyone. Great experience, really appreciate their service.
Airpark Collision was the positive after car damage. Service from staff was professional, efficient, knowledgeable and courteous. Estimate was reasonable & slightly under final bill. Communication was specific & clear. Glad we believed the reviews!
Took my Tahoe in for repair to the hood and front grill. It looks absolutely perfect! They went the extra mile to fix an unrelated problem. This is my second time using this company and both times have been great. Highly recommend!
The people and the finished product are outstanding.... Linda kept me informed, work was done in a few days and they really went the extra mile. The owner even reviewed the work as I got in my car to leave. Happy and will return if needed.Steve R
I had a great experience with them. Reasonable prices and turn around time was one day after parts arrived. I was impressed with the work and that my car was ready when it was promised. Very happy customer. Ask for Jeff .
Top-notch professionals from start to finish, and friendly, too. I cannot.recommend them more highly.
Linda was very helpful. They even called enterprise to have my rental meet me at Airpark Collision. They kept me informed the entire time. They called the other persons insurance to get everything authorized and paid, I didn’t have to do anything . Upon pick up they walked out with me to check out my car it looks brand new again. They even called and took care of getting my rental back to enterprise. Very pleased with my car. Thank you.
I can’t say enough about this Company the minute I walked in I did not know what to do! I was so worried about my car and I didn’t know the first steps or the process to go through it and Gerald helped me out so very much! Linda was absolutely unbelievable they both were and just helped me through everything. My car looks gorgeous it looks like nothing even ever happened to it and I have to say I would highly recommend them in any regard and everything was just perfect and on time and they were in touch with me every step of the way. I would highly recommend them. didn’t know where to go for auto collision and I would write them number one in the Valley! I can’t thank them enough for what they did for me. A story up and above!!Thank you
Airpark Collision Center is fantastic! They did an amazing job repairing body damage to my Land Rover (which are often high maintenance). Kevin Hinton was unbelievably helpful, patient, kind, and knowledgeable. He went way, way, way above and beyond in communicating with me and dealing with my very frustrating insurance company. I am so pleased with the results and with my experience at ACC. I highly recommend them!
AirPark Collision worked on my GMC Denali after I got rear ended. I live about an hour away from where their shop is located but I did my research and they were a preferred shop with my insurance and they work a lot on high end vehicles. If I could give them a 10 star rating I would. They always contacted me every week to let me know what stages of the process my vehicle was at. The only thing that I would recommend that they do is maybe send a picture of your car. I had Kevin who was my main point of contact through the whole process and he was very personable and you can tell just by talking with him that he truly cares about your car and it getting back to 100%. I’m not lying when I say I think the fenders and bumpers fit better and line up better after they were done than when I first bought the car. Thanks guys!!
Phenomenal customer service, competitive pricing, and great scheduling and timing. Wonderful body work on my vehicle for the extract price and time they quoted. Never going anywhere else!
This is the second time that I have brought my E-Class to Airpark collision and they did a phenomenal job! The quality of their work is unmatched and it does not cost an arm and a leg to get work done at their shop. They are fast and responsive and always keep you informed of what stage of the process your car is in. Nothing but 5 stars for the team at Airpark Collision!
Hands down the best collision repair shop in Arizona! Excellent and knowledgeable staff! Workmanship is second to none!
Ok cost of repairs are lees than car value but they didnt accept to start work before I pay 10k.Repair took so long.The are not gonna accept to change to aftermarket or other oem part.Asked them since changing front emblem I prefer they change it to black version they approve it but they didnt.In checkout process noticed the didnt touch my rear wheel and tire. Jeff told me insurance didnt cover it. I know insurance pay my car repair but it is body shop responsibility to contact me and update me. Because seriously I was ok to pay out of my pocket to get back my car in perfect condition not drivable.Update: based on ACC, I called my gieco inspector since ACC response was different in checkout compared to responses to this review and my inspector told my they will cover my rear rim and tire repair cost. Im sooooooooo 😡😡😡
I was hit and run on my rear bumper in a large parking lot and upon contacting my insurance company was referred to Airpark Collision Center and I’m glad I was… Everyone from the front desk to my service manager to the phone staff was absolutely amazing, really five star for a business during the pandemic. If your car needs service, I would highly recommend them
I chose this place because of all the great reviews. I was having a lot of trouble figuring out who would be good enough since my family used to own an auto body shop that they sold six years ago. So having worked there and almost lived at the business, I worried that I wouldnt be able to trust whomever did the work on my car this time. I decided on this one, and Kevin was easy going and seemed trustworthy, so I gave ACC a shot.When you bring in your vehicle to a good shop, they do their own estimate, see where the discrepancies are between their estimate and the insurance companys estimate, and then they do the initial supplement and order parts.I gave ACC a week to do the supplements and parts ordering process since thats all they said they needed. When I brought my vehicle in to be repaired, they had apparently not done the initial supplements and did not get half of the parts ordered they would need. Furthermore, my vehicle sat around being unworked on while they waited for these parts instead of doing the work they could do. They had my vehicle for two weeks while I was having to pay for a ride to work. I apparently rushed them so much that they forgot to do the alignment on my vehicle, and they only haphazardly put the vehicle back together. In fact, the paint was so new that it scuffed a little. When I rubbed the scuff - it was grey - the paint came off in that spot. This means it didnt go through the proper bake time/temperature and is as bad as a maaco paint job. I will not be using them in the future.Another funny story is that they ran my vehicle so out of gas that I didnt even make it to the first gas station.
Everyone hear was a pleasure to work with! Very courteous and polite. Jeff explained exactly what would be done, the quote was presented right away. The repairs were completed by the next day! My car looked good as new! Jeff even had a technician do some paint touch ups with no charge! I highly recommend Airpark Collision Center!
Thank you Airpark Collison. I received updates on a daily basis. They went over and above and fixed more then required to for the same price. Jerry, the Owner, was extremely involved to make sure I was happy. Excellent Service!!!!
Airpark Collision Center did a great job with my car. Their communication was phenomenal, keeping me updated frequently of the status of my vehicle. Gerald was went above and beyond in his service. I would highly recommend them!
I recently brought my Honda CRV to Airpark Collision Center after the front end was hit by another vehicle. I chose Airpark Collision Center due to the excellent online reviews and Im very glad I did. Not only did they do an exceptional job repairing my car, but they also made it a very simple and positive experience for me including arranging a car rental via Enterprise and communicating directly with the insurance company. I highly recommend Airpark Collision Center for their professionalism and attention to detail.
Airpark Collision did an outstanding job repairing my vehicle. The work was done correctly the first time and my vehicle was completed on time.
They repaired my Porsche and they did an amazing job. They communicated with me throughout the repair and time that they had my car. My Porsche looks perfect like nothing ever happened.
Professional and high quality repair. My car was rear ended and Air Park Collision did a fantastic job, car looks like new. I was kept informed of repairs the entire time. When I had a question the office put me in touch with the person doing the repair, who answered all my questions. Unfortunately there was back log from Manufacturer getting a part. I was given frequent up dates. Excellent service, also noticed the repair garage was extremely clean. They take pride in their work.
Gerald and everybody else at Airpark Collision Center are professional and very nice. I had a door ding that they made look so much better. They will definitely get all my future business.
I can’t express my appreciation enough for the high level of service that was provided by Airpark Collision Center. While we waited for our insurance to finish the claim, Airpark adjusted the dates for bringing our car in for body work. Linda was amazing in keeping us posted every step of the way. The work done on my car was fabulous and we are grateful for the careful attention to getting everything right. Highly recommended!!!
Airpark collision center location is incredible! Its an awesome place to do business. Honest and trustworthy, they deliver their services on time with impeccable attention to detail. If you have a car and it needs collision work done, just ask for Gerald and I can assure you, hell take care of all your collision needs.I was tremendously pleased with the results!I got my car back in immaculate shape and I got it at the time they said it was going to be done, Theyre the best in the business!
They did a great job and successfully made sure the insurance company paid for all that needed to be corrected. They also kept in constant contact and had everything done in a timely matter! I’d recommend them to anyone!
Great customer service & 5 stars because they redeemed themselves after I noticed they had missed a couple things. They got me in a paid for rental immediately & fixed the remaining items quickly. My Cadillac looks like new again!
Did great work at a fair price. Friendly, helpful and trustworthy.
My experience with Airpark Collision Center was seamless from beginning to finish. Everyone was very helpful, friendly and answered all questions thoroughly. They kept me updated continuously on the progress with my car and the expected pick up date. The work was outstanding: flawless in every respect. And my car was returned to me in pristine condition. I couldn’t have asked for a better experience and would highly recommend them to anyone I know in need of this type of service!
The work was completed on time as promised. I was kept informed every step of the way. The car was completely clean, both inside and out, when I picked it up. Top notch organization!
Excellent job repairing my vehicle. Went above and beyond my expectations
Overall ACC provides excellent service, marked by high quality workmanship and attention to fit and finish details. The company has highly professional and courteous staff. And they manage projects to budget and promised timetables (including, in our case, completing the work ahead of the promised schedule).
I brought my car in after someone hit me in a parking lot. My vehicle had very minor front end damage, yet it took them 3 months to finish my car. Every time I would call to check in on the car, they would tell me it would be finished in the next couple days, and that went on for weeks. Finally, after 3 months, the car was done and still had damage. They clearly did not test drive the car, because as I was driving it home, my steering wheel would lock up when I would turn the wheel, which is super safe when you’re driving on the freeway! The front bumper fitment is terrible and the fender liner doesn’t line up with my fender.So, I took it back to the shop, they told me they would pay for a rental car while they fixed the steering and the other small issues. Another 3 weeks goes by until I pick up the car again, they had to take my car to the dealership because they didn’t know how to fix the steering and they completely ignored the other issues like the bumper fitment and fender liner. My service manager Jim told me to bring it back again so they can fix it, but I was sick of not having my car at that point, so I didn’t take it back.Finally, I received a bill from enterprise for over $500 for the rental they told me they would pay for, for giving me my vehicle back damaged and unsafe. I had to call 4 times before the GM actually had time to talk to me, and basically told me I was a liar and that Jim would never tell me that they would pay for a rental. So now the rental charge is on me. This body shop was amazingly disappointing and I hope you do not waste your time and money coming here. All the employees except one of the shop guys were very dishonest. I was even told by one of the shop guys that my car was done, yet when I called, they lied to me and said they needed it for a few more days. Save yourself the disappointment and avoid this shop.
Great service, nice work, fair prices. They beat the estimates I received at other body shops, and finished sooner than promised. My car looks like new again! :)
I have been taking my cars here for years. Great body work and customer service. My estimates are always much less than the dealerships.The only reason I gave a 4 star instead of a 5 star was this time I was charged more than my original estimate. I would have preferred to have been notified prior to picking up my car. I was explained the reason however I had to ask. I do understood the extra charge however a phone call would’ve just felt more appropriate.I will return.
Airpark Collision and all the staff were extremely helpful and professional! They did an outstanding job on my car repair and returned my car all washed and clean. During the entire repair process they kept me appraised of what was going on. I give them 5 stars for outstanding work and customer service! Highly recommend them!
Great place, honest people,good work went the extra mile for me . Thanks
I just moved into a new condo and backed into a huge concrete planter while moving, resulting in a pretty large and unsightly dent and paint damage. I was already under financial and general stress from moving, and the first shop I took it to quoted me $3,000 for the job, deemed a replacement bumper necessary, and said it would take over a week for the repair. When I took my Audi Q5 to Airpark for an estimate I was told “This isn’t so bad, if you have it to us by 8 AM we should have it back to you by 5 PM the next day” with a repair rather than a replacement. Airpark’s quote was less than 1/3 of the original price. I went by another Scottsdale shop for a quote right afterward and was told “Ouch this is awful” and was again told I would need a bumper replacement and quoted double Airpark’s estimate. I just picked up my vehicle from Airpark this afternoon and it looks good as new, no replacement bumper needed! I am so glad I looked up the reviews and called them-it saved me $1,000+! They also get bonus points from me for having the car ready by 5 PM the next day as promised. I hope I won’t need to use them again, but if I do they will be the first shop I visit and I will recommend them to my friends.
I’ve had three vehicles repaired here, and that’s because the service and workmanship is without question, supreme!I would highly recommend Airpark to my friends and family.
Airpark Collision is such a great company to work with! My neighbor accidentally hit my mini cooper with her truck one night and I went to three different auto body shops to get a quote. Airpark was the cheapest of them all but the quality of service was excellent. I came in and they were able to give me a quote very fast and they were able to get me in to their schedule pretty quick. The damage was minor but they were able to get it done in about 3 days! Linda kept me updated on the process the whole time my car was there. When I got my car back it looked great! Right before I took my car in to the shop my hood scoop had fallen off during a car wash and I didnt have a chance to order the parts to put it back on so I had left it in my trunk. When I got the car back the hood scoop was installed and I didnt even ask for them to do it! Thank you so much for your attention to detail! If I ever need work done to my car again I will definitely be coming back!
Excellent service shop. Beautiful work on my SUV with a quick turn around. The best service for a reasonable price. Very communicative, friendly & transparent staff. Highly recommend.
From the initial estimate of the repair to the day I received my vehicle, I can say my experience with Airpark Collision was outstanding with excellent customer service. The facility is very clean and modern. All the personnel are friendly and professional. I received three quotes including one from the dealership. Their quote was less than half the cost from the dealership. They are very helpful in rental car arrangements and actually transported me to the rental car agency. The car was ready when it was promised and I could not even notice where the damage was located. Another surprise was that the actual charge was less than the estimate as they did not have to replace a part originally quoted. I will definitely use them for all future damages and will recommend Airpark Collision to anyone else I know needing collision repair.
I’ve used Airpark Collision Center for probably over a decade for both big and small jobs and they’ve always done an outstanding job on my car and also done the work in a very quick and swift manner. Gerry is always looking out to accommodate you. I would highly recommend them.
Airpark was excellent to work with. The whole team is professional, quick, and clearly is proud of the work they do. I highly recommend them to anyone. They also took charge of working directly with my insurance company (who lists them as a preferred vendor) so that I didn’t have to be the middle man.
Very pleased with the work and also appreciated receiving updates via text on the progress being made. The car looks like new. Thank you!
When I picked up my car, I had to be reminded that there was work done it. Absolutely perfect, factory job. In addition to wonderful craftsmanship EVERYONE was great to communicate with.I happened to visit the shop to see the progress on my car. I joked and told the technician that I didnt;t want any spare parts left over.. Kenny, the technician on my job took great pride in showing me a drawer filled with little baggies. In each baggie was a screw or clamp, or little part that he had removed from my car.The repair job was great. People were great. Job was perfect.In the event I need something fixed...they are my first and only choice.Larry Kavich
They were so kind and helpful. I came in with very minor damage to my truck and they fixed it up and sent me on my way in 5 minutes. They could’ve hassled me but they were honest and graciously charged me nothing for something so minor. I will definitely be back with anything I need in the future. Thanks you guys!!
Airpark Collision Ctr. does excellent work. They are very professional, reliable, and very reasonable . Ive used them a few times and recommended them to other people. You wont be disappointed.
I’ve been to Airpark Collision Center on multiple occasions over the past 18 months. I’m always treated extremely well and the work is always great. Gerald provides exceptional service and Linda keeps me up to date on the progress. I wouldn’t have come back a second time if I didn’t trust the people and appreciate the quality of the work and I’ve been here three times now. Thank you for everything!
I was very pleased with the workmanship and results of the repairs to my car. It took quite a bit longer than initially planned; however, I realize that you were waiting on feedback from Allstate. Fortunately, I had a second car, or it would have been very expansive to have had a rental car for two weeks, as I didnt have rental car coverage. The process was seamless and I appreciate your good quality work and professionalism. Thank you!
I recently got into my first auto accident, and was unsure of the process of getting my vehicle fixed. I found Airpark Collision Center through Google. There was multiple choices in the area, however I liked the idea of the business being family owned and operated. After making that choice, I drove my vehicle down to the shop to get an estimate and was overly satisfied with the customer service of the office. The managers were extremely friendly and detailed every process the shop would perform to ensure my vehicle was repaired properly. They handled all the communication with the insurance company and rental car company. They took all the worry of the accident off my shoulders. It was such a relief!!! They continued to impress, by calling me everyday, or close to it to let me know the status of repairs on my vehicle. My vehicle was done on time, like promised, and was cleaner and better looking then when it was dropped off!! The new paint matched the original color and i couldnt find any remnants of damage from the accident. I couldnt have been happier with the overall service and HIGHLY recommend this shop to anyone who has been in an accident or simply needs work done on a vehicle.
I highly recommend Airpark Collision. The service was outstanding. The communication from Lynda was timely and consistent. I did not have to call one time to get an update. Jim was my advisor and was very kind and communicated well. He explained exactly what I should expect. He was spot on! My 2018 Escalade looks new. Great job overall on all levels. Thank you Airpark!
High marks for Airpark Collision Center! Very accommodating staff! I was always updated on the progress of the repairs and my vehicle looks better than before the accident. Kevin was very thorough from finding damage underneath the vehicle that I wasnt aware of that needed repair to making sure everything was correct at completion. I highly recommend Airpark Collision Center.
This is my 3rd car that has been repaired by Airpark Collision Center in Scottsdale. Jeff and his team do quality work and make it easy for you. They work with your insurance company as needed and Linda keeps you up to date through out the whole process. If you have to go through getting a car repaired Airpark Collision Center is the place to go.
Honest, great pricing and Communicative!
I had my suburban repaired, minor fender damage. They did an excellent job. Paint had some minor swirl marks. I brought it back and they took care off it no problem. When I was leaving Paul noticed something I didnt and asked if I could wait a little longer to address. Thanks for the extra effort and time you spent repairing car.The whole staff at ACC is great. Linda who works upfront is very helpful. They always keep you updated on the status. I would feel safe making a referral to ACC, knowing that they care about the work being done.
Quality work, competitive pricing and superior customer service. Linda facilitated obtaining a rental car for me from nearby enterprise. She and Gerald were both helpful and friendly.Very much recommend this company.
Going to a body shop is something I dont like to have on my To Do list. However, if it ever shows up again I will know immediately to take my car to Airpark Collision Center.From the moment I walked into their office to get an estimate on my wifes car, it was obvious we were dealing with true professionals. While we had to wait a few weeks for an opening, it ended up being well worth it.The communication from Linda at ACC regarding the progress of our repair was amazing, far superior to any other body shop we have been to in the past. ACC fought State Farm to use a replacement quarter panel rather than a used one. Linda kept us fully informed.The quality of work was exceptional including repainting half of our car. All of our questions were answered politely and completely. This is a well-run business.
A pleasure dealing with Airpark. This is my second collision and both times my cars were repaired to like-new condition. They are very courteous and will call to give updates on progress. Kevin is very informative and easy to talk to. Both times vehicles were finished on time. I would use them for any future need and I recommend them.
Weve brought our Mercedes here more times than Id like to admit the past year, but we have always been extremely impressed and satisfied with the work done. They are reasonably priced with great integrity and excellent customer service. We will continue using them for any car issues that we have!
Gerald did a great job beginning with the estimate following through all the way to the delivery of my vehicle. The car was finished two days early and the workmanship excellent. I will definitely use them if I need work in the future.
Airpark did an amazing job on my vehicle. The staff were very knowledgeable. Linda kept me updated on the status of my vehicle, her communication was above and beyond!
Even though I came in one week early from my schedule time they took me anyways and completed the work on time. They do excellent work and they seem to be honest. Wouldnt hesitate to use them again.
A winter visitor to Scottsdale, I had a small parking lot collision. I picked Airpark Collison Center off the web because it was nearby. Lucky me! They did the job pronto, immaculate work, helpful staff, and a quick turn-around. I give them 5 stars. I’d give 6 if I had the option!
Repairs done on time and for less than estimate. Good communication throughout process. No issues, no problems.
Great and friendly service! I thought i had a scratch on my car but it turned out it was something that could be rubbed off with cleaner. No charge!
Courteous, knowledgeable, and professional service from start to finish (pardon the pun). This was our second vehicle repaired by Airpark CC and would not hesitate referring to others. Nice shop and quality work.
Extremely attentive with feedback. Kept me updated nearly every day with the progress of my repairs! Linda was amazing, and service was completed within a timely matter. Kevin gave me the final walk and ensures every part of my vehicle that had damaged was thoroughly repaired. Highly recommend!
Dont bother to shop around because it just doesnt get any better! Saved me $1,000 from foreign mfg body shop price. Got part quickly and got the work done in record time. The car was so clean and shiny when I picked it up it looked like it had been detailed. The people are friendly and efficient. I just cant say enough about Airpark Collision Center!
This place had unethical practices. Picked up my car the paint had bubbles and when you touched them wet paint came out. My drivers side mirror wasnt fixed correctly and the whole inside came out. When these issues amongst others was brought to their attention they agreed to pick up the car fix it and give me a rental. When I went to pick up this rental Airpark was trying to put in another claim into my insurance for their faulty work and for the insurance to pay the rental. Total scam artists. DONT GO HERE
I picked up my car yesterday and was very pleased with the service and repair. The car looked perfect. Linda, the receptionist called me to keep me posted about the progress. I would definitely recommend this company for your repair work.
Very informative group. I had a lot of damage on my ram and they got it back to new specs. This is my 2nd vehicle I have had at ACC and I would go back again. Not to mention, Linda Is an angel working in the front office.
This shop does quality work. Someone dented my genesis in a parking lot, needed a bumper and fender replaced, they made it look perfect! My dad has been a Ford mechanic for 25 years, he was impressed by the panel alignment and paint work, and said I picked a good shop! And the icing on the cake was that when my friend came to drop me off they quickly buffed out a scrape he had for free! Very kind of them to do that!My only negative thing to say is that their follow up with the insurance company is lacking. Upon dropping it off and giving them the claim number I was told they would call State Farm for me, however after 5 days of hearing nothing from either Airpark or State Farm, I called Airpark for an update and was told they were waiting for State Farm to send an adjuster. I then called State Farm and they were still waiting for the body shop to call them and they weren’t even aware which shop it was at yet. I also had a similar situation with the payment, I called Airpark and they said State Farm will mail me a check for reimbursement, but when I called to confirm before picking the car up and paying out of pocket, State Farm said they already sent the payment to Airpark. After another call to Airpark they then called State Farm and verified that payment was sent.While that aspect of the experience wasn’t pleasant, and it pushed what would’ve been a week long repair to over two weeks due to everyone just waiting around, I still give them 5 stars because I think it’s far more important that in the end it’s the workmanship that is most important. Hopefully Airpark takes note and learns from this in the future! And my advice for anyone who takes their car here, call both your insurance company and Airpark at least every other day to keep things moving quickly!!UPDATE 2/5/19; Sadly my beautiful genesis was in a crash and has been totaled. Had it towed to Airpark and after keeping on top of calling insurance and Airpark daily, it was deemed a total loss in a few days. I’ve heard of body shops lowballing estimates on cars that should to be totaled so they get the business, but I’m pleased to report this didn’t happen at Airpark! They’re an honest business and I wouldn’t hesitate to bring my car here, although I hope I don’t need to anytime soon!!
So far so good, will update when car is done.
Excellent work on my car, and great communication/customer service. Thank you. Im glad you were recommended to me!
These guys are great. From the original estimate provided by Kevin to the day my vehicle was ready to be picked up my interactions with them were professional, friendly and responsive. And they did outstanding work repairing the scratches on the door of our Range Rover Sport. Their bid was also extremely competitive and reasonable (I received others in the area). I absolutely recommend this place!
I love that they always keep me posted on the status of my vehicle. Very friendly and professional. I would recommend them to everyone
Near the end of our winter/spring stay in Scottsdale we had an unfortunate collision that I expected to cost $10,000 or more to repair and was afraid it would take several weeks to repair. Jeff was quick to assure me they could make repairs in time for us to travel back to our California summer/fall home. All new parts were installed and paint was perfectly matched. I restore collector cars and was amazed at the quality of workmanship and the repair costs were well below my expectations. Great work guys and excellent customer service!
Wonderful auto repair shop. The estimate was reasonable and the car was ready as stated on the estimate. Their follow-up is exceptional. I highly recommend this shop.
I came in with what looked like a simple bumper repair after receiving 2 quotes elsewhere for over $200 and was helped by Gerald (great guy). He wasn’t sure whether a bracket needed to be replaced and said he needed to ask his tech. 5 minutes later he came back with a quote of $75 including realigning the separation of bumper and quarter panel and buffing out the scratches. An hour later I paid $75 out the door. With the previous quotes I suspected I was being taken advantage of. I felt these guys were honest and fair and would certainly come back if I needed repairs again.
Always courteous, super helpful,. Great service,great work. I would not go to any other collision center. Thanks Gerald and Linda.
I’ve been a repeat customer for over 10 years. Airpark Collision always does a fantastic job and make it so easy to streamline things with your insurance company if necessary. My car was completed a day early and washed & detailed upon pick-up. Thank you to the excellent staff at ACC!
Staff was amazing. Car looks phenomenal. Only 10 days from start to finish. Handled all of the insurance questions and allowed me to drop off rental. 10/10 recommend for any collision needs