Huge, gorgeous store full of customizable furniture as well as lamps and wall art. Really nice design consultants who arent pushy. They really seem to want to help you find the pieces you will love. They can do makeovers at this location. Kerry is great. In the center of the parking lot in front of Home Depot.

We have purchased furniture from Bassett twice with a fair experience and good products. We have now ordered a King bed two separate times with no delivery and no updates unless I call. They will not refund my money because the product was clearance but have no idea when it will reach their warehouse in Phoenix and then be delivered (white glove service) to our home. It has not left their warehouse back east and has been 6 weeks. Delivery on the purchase said 2-4 weeks.The sales reps are dismissive when you contact them, cant help in the least, say they can have a supervisor call you back that never does and then tell you to have a wonderful rest of your day.They should not advertise goods that they can not deliver and charge you for them ahead of time. I will not purchase from them again and recommend you not use them either. I will call my VISA company to deal with them.Lori BTucson

I was happy with the customer service provided by Dietrick at first, but now that we need help and the order has been delivered, we haven’t heard a peep from Dietrick. The very expensive sectional we custom ordered was delivered on 12/19/19 with defects of the sofa feet, sofa cushion seams are uneven and the back pillows have all been sewn on crooked. I told the delivery drivers and they took pictures of some defects. I spoke with Erin Moreno of the Tucson store and she told me they would send someone out to repair the defects. It has been 2 months and nothing. I reached out to Dietrick and Erin and they dont respond. I finally got ahold of Erin and she told me that once the furniture is delivered that they have nothing to do with it. NOTHING TO DO WITH IT??? We spent $8000 at this store and this is how we are treated.I will NEVER purchase or recommend Basset furniture to anyone.Basset does not accept returns on custom orders so we are screwed.I should have read the BBB reviews on service and repairs.I’ve called and emailed Bassett customer service in Virginia and they haven’t been very helpful yet, however they said the pictures I sent them of the crooked back cushions need to be sent to the factory where the sofa was made because the crooked cushions cant be fixed by furniture craftsman.I wouldnt be so upset if the store employees cared about getting the sectional fixed properly, but instead they are avoiding me because as Erin basically stated it is not their problem.You are wasting your money if you purchase furniture from Bassett Furniture Store in Tucson.

Horrible customer service. I spent $6000 on a sectional and chair. I was told it would take up to 12 weeks to complete. About two weeks after I ordered, I realized I needed the orientation of the sectional to change. I called and was told it was likely too late but they would “see what they could do” and call me back. No one ever called. I left messages and got no call back. After the 12 weeks passed I contacted them to see where the couch was and was told they hadn’t even started construction of my couch yet and blamed Covid. So, why couldn’t I get the orientation changed again? Fast forward...It’s now been almost 5 months, no couch. No one has called me to update me and my calls go unanswered. HORRIBLE COMPANY.

Kerry is terrific, knows the stores merchandise well and uber helpful.

Amazingly beautiful custom furniture!

Beautiful Furniture, Mostly made in the USA.

Beautiful store!

Fancy furniture!!