Got my woman the 2nd best purse ( other than Louis Vuitton of course) they had so much I spent 5k

Pablo is a very professional, informative, all around great guy who knows what the hell hes taking about when it came to the fragrances. Definitely the reason Ill be coming back more often, having someone help you find what youre looking for when you dont know what you want yourself, and without pushing anything on you. Phenomenal.

Pablo in the Tom Ford department was beyond helpful finding the perfect fragrance for my girlfriend’s upcoming birthday. He recommended the perfect scents and gave me so many options, I will specifically go to him for any of my fragrance needs from now on!Thanks so much for your help!

Its stating the obvious: there’s no store like Neiman Marcus: Tailors, Sales Associates are fantastic. One cannot buy that warmth online so really worth going to the stores. Thanks ALL! Their phone customer service is TOTAL OPPOSITE of store culture!! Same as Saks and Nordstrom: fine retailers do POORLY on phone, call center is NOT THEIR NICHE: they are great at selecting, sourcing, merchandising and selling fine goods. Feels like pleasure going to stores staffed by most elegant of human beings

Good service on the Mens clothing department!!

Great to have random employees reach out and ask if you need any help. Everybody willing to assist and make sure that customer service is a priority. Very easy to get questions answered even when youre shopping on a Saturday and the store is packed. Kudos to management

Quite rude! Me and a friend who are both of Asian decent, walked in and were looking at the designer shoe section. We were dressed in casual clothing as we were roaming around the mall. This is when my friend gets a call and starts speaking Thai, that is when I overhear two employees saying “oh go help them out you never know about those types of Asian kids they always have lots of money”. Not only was this awful to hear, but for them to say that so blatantly thinking that we didn’t understand them was very eye opening. Although this is a very nice store with great brands, it’s filled with small minded employees who play into stereotypes.

Alo Yoga book is great. Flip a few oversized pages for inspiration like this:Friendship is the purest love. It is the highest form of love where nothing is asked for, no condition, where one simply enjoys giving. -Osho

This place is $$$$ but there is breathing room and not a ton of people. Great to find a unique piece of attire that not everyone will be wearing

Most of the staff was friendly, although the men’s section was pretty small. And I didn’t get a sense of them having a lot of men’s skin/cologne products, which was disappointing. It was meh.

I came in off a flight with only 20-30 minutes to shop for a special event that evening, and Steven was kind, professional and wizard fast. There was nothing on the floor that was my size, and he miraculously pulled a number of good options from the back and found me two perfect outfits complete with shoes. Amazing service- thank you so much Steven!

Danielle provided incredible customer service to both my friend and I who were searching for a niche fragrance. She patiently guided us through the selection process and she was thoroughly knowledgeable about the details of the brand. I would highly recommend Danielle to anyone seeking proper accommodation when seeking a summer fragrance.

Awesome sales person in cosmetics. ❤! Cant recall her name, but she was excellent.

Always fun to visit. Sometimes you can find things to purchase

I have been shopping at NM for many years. I have always had good service and there are good sales.

Fabulous world class store. Employees are knowledgeable; courteous, patient and cheerfull. They are gracious. They anticipate the customers questions. They welcome one and all. FYI: they have the very best ladies rooms!

I brought my mom here to get a specific pair of designer shoes. The man working in the shoe department was unfriendly to say the least. He went to check to see if he had the shoes came back said no and they didn’t have any of that designer in that size to try. We left with nothing but thinking how rude he was and had the thought he assumed we were not going to purchase them so why bother helping us.We went to Jimmy Choo and the service there was exceptional and got the exact shoe that met what she was looking for.Won’t ever shop at this location when I’m spending money the least you could do is be kind.

I cannot walk through here without seeing something I have to have. Staff has always been helpful and friendly too.

Not coming back here. Purchased Chanel $500 sunglasses, lady that help me that day was nice, but after leaving the mall I realized the glasses handles were super crooked. For sunglasses at this price FROM CHANEL. There shouldn’t be any issues. So the day after I returned and another woman helped me, she didn’t even provide her name, I kindly asked if my sunglasses could be fixed. She right away in a rude manner responded “No! We don’t do repairs here” I explained I had just bought them and they were like this. She again said “Go to Lens Crafters, ask them” I didn’t purchase them am lens crafters. Well I really loved those sunglasses and dint have any luck finding them else where so I tried taking them elsewhere to fix. Woman said “if they can’t fix, then I’ll give you back your money” again, very rudely. Didn’t even offer to help me find another portion (not very good business for any store) bottom line she acted as if I was begging for something and she was the owner of the store. Super uncomfortable. Luckily Sunglass Hut did an amazing job fixing glasses FOR FREE. Next time I’ll just go straight else where for purchasing anything.

Great store. The value is in all they sale.

Probably a nice store, but we didnt realize the ridiculously short hours it was open. Driving through Phoenix and thought wed stop by on a Saturday night, only to find out the store closed at 6:00 pm.

One of the best high end Neimans.

Great store with fantastic customer service.

Bc of great service by BEN IN THERE restaurant. N food was delicious 💓🌞💞💖💕

Amy in Prada was very helpful, knowledgeable and attentive! Great employee to have! Give the girl a raise!

The Best Sales Associate I encountered was Tim P. he is professional, pateint, and memorable. I will definitely go back to Neiman Marcus and purchase more items from my new SA, Mr. Parkinson.

Our salesperson was fantastic!

They didnt have what I wanted but were classy enough to tell me where to go, and the store was next door to them. I thought that was a class act!!!!

Went woke, now soon your stores will all close. Now broke.

I needed something. Spoke to the online customer service and they said they had 1 left, sent to the store, they had that 1. Good experience overall with the company.

It smells really pleasant here, even better than most luxury resorts in Las Vegas, Im very impressed. The merchandise selections are always pleasant as well, they do spend a lot of efforts to make sure the shopping experience is relaxing, therefore youll always want to return.

Chill, mens section small but packed in pretty good, as is tradition in the luxury shops. Floor guy was friendly and stylish.

Consumer Beware**** Save your coin and a lot of hassle/stress Neimans customer service is worse than the Dollar Tree. Long story short- then review photos to get detailed idea of what transpired.I purchased a Balmain bag last year and used it once when I went to the beach and the zipper pull fell off. I was advised to take it to the store to be repaired.. they took over 4 months and my bag is not repaired properly.I finally get the bag and the pull is not the same and the pull came right off again. A mens manager begged me yo give them.other shot and Im still not satisfied.See all correspondence*** After inspection of the bag it also was damaged during repair*****

Very nice store, however some associates may be snotty with you. I asked a sales lady if they ever put the True religion jeans on sale, and she replied that the store never runs sales. I came back a week later and the jeans were discounted. I asked the sales lady what the deal was, and she replied that they were on special? Same thing!

Great upscale shopping

Sheana on the Estee Lauder counter is wonderful. Very professional and knowledgeable. I followed her from Nordstrom.

Great customer service from Rumi. I was looking for a specific fragrance for my birthday but it was out of stock, so she gave me a sample size of the fragrance so I could use it until mine was delivered. She also made a suggestion to layer the fragrance with another and it smelled amazing! Very helpful, thoughtful, and knowledgeable.

What a world-class store, such a shame its in bankruptcy reorganization. its been the standard bearer of excellence for decades

Dont bother calling the store in scottsdale you will be put on hold for 25 min. I guess they dont want to do business. Done with Neimans

Love NM!

Very nice and helpful employees

I love the Christmas decorations. So nice to go in an uncrowded store. Very clean.

Great name brands and great service.

Always a treat when I go here. Love my ladies at the cosmetic counters.

A truly luxurious experience.

I was kicked out because I move around the store different. 😡. We all shop different.

Great place to shop but its out of my budget

Customer service was excellent. The staff was very attentive to my needs.

Beautiful but elevators hard to find

Wonderful! I finally got my Baccarat 540!!

Im thrilled they have the sense of humor to actually own the website needlessmarkup dot com. It feels nice and fancy to shop here, and yes you will pay up for that feeling. But go early they dont keep the same hours as the rest of the mall. See photo taken on a busy Saturday night for the mall.

Love, love and love😍

Always great service

It was an amazing experience. The minute I walked it I was offered a chocolate chip cookie, which was excellent by the way.The girls at the Creed fragrance were beyond nice and offered some of the best service I’ve ever experienced. I purchased a few fragrances for my wife and myself. Since it was a gift for my wife they gave me a sample so she could try it out first.I ended up taking one of the fragrances back, and the girls were so sweet and professional. Way to go Creed. You hired some great people.

Mr.Andrew provided great service and I really appreciate the safety precautions taken at this NM location. They take appointments currently to visit the store for crowd control, therefore, I felt safe visiting this location.

Great marketing!

Beautiful store with nice choices.

Always a great place to shop, a top notch experience.

They need to make sure when they hire staff that they are always friendly! There were two different ladies on the second floor that we’re completely rude! If I’m going to drop $900 on a few shirts I would expect to get treated with respect!! There is no reason for them to act like they are better than you. After all they are the ones having to work!!

Great deals

Sent a bracelet in to be lengthened on February 18th, thinking that was plenty of time to have back for Mothers Day. Only contact Ive had since then was about 2 weeks later when they called to confirm my mailing address. Now its been 11 weeks and no bracelet. Called their service number after waiting 1 hour for someone to online chat. They just say theres nothing they can do because the store is closed. Not sure why in 2020 its so difficult to communicate with your customer when you can send 3-4 marketing emails per day but not inform them about whats happening to their jewelry. Stop blaming COVID for your lack of good customer service. Last time I ever purchase anything from this company.

Went with my gf to the jewelry counter at the front of the store. Asked if they carried size two rings for the lady’s pinky. The lady behind the counter responded, “No. The smallest we might have is a 3 from David Yurman. Maybe you should buy her a milkshake instead.”Very rude. Who thinks jokes about weight are OK?

My favorite place to shop. The store is clean, tranquil and organize. Lastly, staffs are always friendly and efficient. ❤️

Its Neimans, expect fabulous designer clothes at a pocket emptying price. Side note: Im taking a star off from the Scottsdale location since I didnt have a great experience with the guy at the Tom Ford makeup counter. He didnt seem interested in helping me until he heard me say that I was purchasing 4 lipsticks. Ill definitely return to my home store in Chicago.

I had a great experience working with the lady that did the alterations on my daughters dress. She & everyone was so helpful

Barry is the best employee there hands down, he knows about about shoes

This review is for the Chanel inside the store. Best people to find the perfect lipstick shade for you! *If youre looking for a classic Chanel look* One of the ladies found the perfect shade to match my skin tone and every day wear!

I dont find this to be a good place for me to shop, but my wife loves shopping there. They have some unique name brands especially for shoes and ladies purse . But make sure you bring your wallet and be ready to Fork out some cash nothing is cheap here$$$.

Quality. Professional/helpful staff

Lots of great personal shoppers. Find the one you like and you will never scratch your head for a gift again.

Beautiful store. Great selection. Unfortunately one staff member was rude on this trip, but another made up for it.

Visited the Parfums for a one of a kind, for the Gorgeous Lady in you. Can easily spend 1k on a few Gorgeous smells, so many to choose from.

Wife purchased product in SF and is trying to return in Scottsdale... NO CUSTOMER SERVICE skills. Wow... actually humorous watching this play out. I feel bad for their lack of tact, professionalism, and problem solving skills.

What can I say

Normal people cant afford to shop here. I was looking for a dress to wear to a wedding and I couldnt find a single thing less than $1400. This is for rich people only.

Had to buy a gift while on a business trip; Newman Marcus is a no brained when you want:great quality, a lot of options and a gift receipt(you never know if someone will need to return your purchase). Plus, Neiman Marcus has no plans to close anytime soon:)

The staff in customer service was great. Only matched by Maureen in cosmetics. She was amazing in her ability to select the perfect products for me.

Andrew helped me select a new fragrance from the Aerin line. Wonderful person to help you

I purchased a pair of shoes and realized they were too big at home when trying them on with different socks. I didnt realize that returning worn items (even for 1 day) was against store policy until I went back into the store. I was initially pretty bummed out.Thankfully, Lily and Brody in the mens department went above and beyond expectations to come up with a solution that made me very happy. I am very happy with the quality of customer service and the kindness they showed me. Thank you Lily & Brody!

Now even better after the renovations. Great atmosphere, great staff.

To bad they dont have the Chanel handbag i needed

I cant begin to explain my disdain for the accepted behavior of this establishment. I shop frequently at Nordstrom, Saks, and Barneys. As I walk through each of these upscale shopping locales, I am always greeted with a smile and approached multiple times by different associates to see if I am in need of assistance. I can walk from department to department and feel that my business is appreciated. This is quite the contrary at Neiman Marcus. Today, like many other occasions, as I browsed through the store, slowly... Not one associate acknowledged my presence. NOT ONE. As they approached the women standing both to my left, and my right, and sauntered right past me, I was quickly and sadly made aware... My skin color is not quite the right shade to be serviced here. The way they treat brown and black people here is ABSOLUTELY DISGUSTING. I have watched my peers profiled and followed throughout the store. My male friends who make 7 figure salaries asked if they know how much that is, and if they were sure they wanted that one, cause this one is more affordable! Today I decided I could not take it anymore without speaking up. This is a culture here and something must change!

Very knowledgeable staff and saftey measures are enforced thankfully.

Luv their in-house Cafe! Great lunch

The most elegant department store I know. Dont miss the art work or the glass entrance that would be easily fitting for the Louvre! 😊

Lovely store. Cant afford much of what they carry, and no one offered to help me. I had to find a clerk to ask questions.

My friend and I came all the way from Tucson to shop at the Fashion Square mall. We were looking at the dresses and all of a sudden the rudest employee comes up asking how she can help us in a such disinviting way. She basically wanted us to leave. I have been working retail for 4 years and I have never seen such a rude associate. I hope I never come back.

Curbside pickup was awesone

Clean store and interesting to browse but not in my budget.

The beauty of online shopping is it wont be pompous and rude like the people in this place. They just sell regular stuff with a fancy name. Do they not realize they work retail and are not that great at it because they have bad attitudes and are below average looking. Negative stars would be in order.

High end department store with everything youd expect including Prada, LV, YSL, etc.

Very bad customer service!! i made 3x phone calls for the same issue and they keep transferring me to a different department that its a dead line and quiet or they get someone for me from fraud and they have to transfer me again and again!!! all i want is access to my online account why did you block my online access and not have reached out to resolve this fraud issue??!!! on top of this they transfer me to Capital one and they transfer me back to Neiman Marcus!!! you deserve no starts!!!

The small Cafe inside has excellent Food and friendly service

The epitome of a grand life resource Im always delighted to visit and shop hereI love their patio restaurant!

Love the help they offer when you need to return something

I dont know what happened to this company, but Im on the line with customer service now. Im being told that online and in store are two different departments and they cant cross reference each other. If I want to price-match something I have to go through this ridiculous complicated process.Video killed the radio star? Internet killed everything, apparently.

Nice store.

Its okay.

This place has it all great products and a staff that knows all about the products they sell and all of them are top notche in customer service

Its nice but we didnt actually get to look at the store. One sales woman cornered us and even when we told her multiples times that we didnt need help finding anything, we were just looking for my friends registry, she still preceded to try to sell us items and just made us very uncomfortable. We left without anything