Great Workmanship!! And great communication and very nice people! What else can I say. Just great!

Great customer service and prompt and on-time service. The replacement technician is 2nd to none!

Great work fast and they do quality work. They were great, thanks guys..you did it again!

Convenient and accommodating to my situation

Very professional. Nice and polite. Informed you on what was done and on what is needed to make installation successful. Thank you

Outstanding experience. Technician was prompt, courteous, and knowledgeable. Dont wish to have another windshield repair, but if I did Safelite would be my choice for repair. Well done.

First of all you cant get anybody on the phone. You have to do it off their website. I dont do websites. Total waste of time. The automated answering machine is horrible its a call dodger. Tough to do business with these people

GREAT SERVICE..........Thats all there is to say

Very nice pretty promptLet me know what not to do on papper

James was an amazing technician he was scheduled to come at 1pm but was able to come early!! Made my wife’s windshield look brand new! Highly recommend thank you so much James!

Prices increased significantly and staff at varying parts of the operation were not knowledgeable.

Couldn’t get an appointment for my shattered rear windshield for a full week. Got plenty of text reminders about the appointment though which was 8am-1pm. When I inquired at 12pm to make sure they were definitely going to come I was told the technician was behind and would call me soon. At 1:30pm I left....no call, no show. I should have known better than to call a franchise recommended by the insurance company. I will use a local glass replacement company. Thanks for nothing.

Did a fantastic job cleaned out the broken glass also didn’t any money I had in the backseat that I had forgot about. Definitely the place to go!

They were fast and efficient. Very friendly staff and easy to deal with. They got me in and out a lot sooner than I thought.

Did just what they said they would do. Windshield is perfect treated very well and my insurance paid. All is well with the world.

My first time using safelite auto i went on got a quote scheduled for them to come to me to fix my windshield and paid for everything once I confirmed they told me I had to pay an additional amount of 34.99 plus tax to have them come out to me after I already paid the fee they r rip offs and on top of everything else when the removed my windshield they had my front bumper hanging off the ground I had to pay the mechanic to fix it ive reached out to the company and cant seem to get through

Very nice professional fast service.

Safelite Scranton took care of my problem quickly. Service was excellent.

Havent stopped in to your business Im not going to give you no five-point rate

Very easy n flexible service.

Awesome efficient staff quickly done no problems cheaper than the other repair places

They worked me into their schedule so I didn’t have to wait hours since I lived 40 minutes away. Technician went over everything thoroughly and great service. I highly recommend them. Call and make the appointment don’t do it online for drop off.

In and out quickly, great job, way cheaper than the dealer, whats not to like?

My windshield had a little chip and all of a sudden cracked all the across. It was a holiday, but I was still able to book an appointment for first thing in the morning on my preferred day. My technician was Teddy and he took care of it in about an hour and he showed me where leaves were gathering and causing potential problems under my windshield wipers. Im very happy.

Did the full replacement with oem glass and quality polyurethane. Also was clean about it. Done within an hour. It’s a week later and everything seems great. Also have to say that John who did the work was very good about checking in with a phone call and following up.

They did a great job

Very satisfied. Made appointment by phone very easily. Quick service, tech John was polite, efficient and completed job within an hour. Thanks.

Very polite staff. Thank you.

So there commercial saying theyll come to you, lies! Total nightmare trying to schedule windshield replacement. They made me call and schedule with my dealership, when I did, they couldnt accommodate. Apparently they wouldnt do the camera recalibration. The dealership is 5 minutes from the safe light shop, but I have to drive out to have the new windshield installed, than drive back to the dealership the next day for calibration, over 45 minute drive. They get a negative for customer service.

Too expensive

Nice people, good service.

Technician was friendly, professional, neat, efficient, on time, very informative. The technician is an asset to your company. I like the way Safelite ties in social media and exercises a professional manner of doing business. Price is reasonable, technician labor is worth every penny. A+++++, Highly recommended, Thank You!

Super quick and friendly service!

Great work fast!

Very pleased with service.would recommend safelite to all. Gentlemen very professional and courteous.

I previously gave them 5 stars but, I reduced their review to three stars because they sold me wiper blades that chattered and squeaked at every wipe. I went to the North Scranton store to complain and the women at the desk said the tech will call the next day. No call so far and its been over a month. I made a follow-up visit and no technicians available. I bought new silicone blades...solved the problem. At the time of the windshield replacement, the technician indicated the blades were Bosch....I have had the same trouble with this brand in the past...oh well I learn again.

Very friendly & professional! Fixed a glass chip in my windshield. Can hardly notice it. Great job!!

Excellent customer service. Fast and efficient. Very satisfied. Thank you all.

Great people great service!

First time using safelite, and i won’t be going anywhere else! Jared came to my house, fixed the car, vacuumed the floors and went on his way. Great customer service!

Safelite repairs, Safelite replace!!

Visited this location today after my windshield was cracked by road debris on a drive from Illinois. I was welcomed by the manager and everything was great until my car was ready. I was then told that they could not complete the eye sight calibration (adaptive cruise control and auto braking) on my Subaru Forester after they spent 2 hours trying to do it, and I would need to make an appointment with the dealer. If the eye sight doesnt work that means cruise control doesnt function, which means a 13 hour drive home without cruise control. Also they state they will wash all exterior windows, they didnt. They also state the will clean their mess from the inside of the vehicle, they didnt. Overall this was a 3.5 hour disappointing experience. Which results in a 2 hour appointment at the dealership next week.

Easy. Friendly. Quick service

Fast service, excellent work.

Service exactly as seen on TVOutstanding service and people

Years ago I had a windshield replaced by a competitor of Safelite because the price was better. After my experience with Safelite I whole-heartedly regret that decision. I specifically want to call out my technician Rock for being completely professional, educational and doing a great job on my windshield. I jokingly told my wife afterwards, I want to hit this windshield with a bat so he has to come back and do it again. Safelite knows what theyre doing when it comes to auto glass. I will only use them going forward whenever I need work like this done.

I had this windshield installed Monday, only reason I went with safelite is because of the warranty. Which was described as any and all damage.Get to work at 4pm Thursday, notice a chip of glass missing on the INSIDE of the windshield. Immediately call safelite. Explained the damage etc and was told it would be covered under the warranty.Get a phone call 0745 Saturday morning from tech Teddy stating he is coming out for a stress fracture, I explained the damage to him and he informs me that that isnt covered by the warranty, but will come look at it. I was like umm, nothing hit the windshield and this isnt caused by that.3 hours of going back and forth with safelite. Im now waiting until Monday to speak to manager, warranty and customer service. Im beyond upset, teddy was not only rude to me but my husband, then I had to preached to by Patty about following God. Like I cant make any of this up. This has been a horrible experience and I should have gone with the local shop I initially set up with.Update: after some talking with the manager Lance, he warrantied the the windshield. Thank you.

Fast.Service. Great price. Knowledgeable technicians.

Call Arrow before settling on a price from satellite. Lady nice on phone but they wanted everything but my social security number before giving me a price quote of 350$ for a new windshield thats 150$ more then Arrow glass.

Amazing service an quick

Had an 1 pm appointment with the local store here and thought things were going fine. Well, an hour passed and this boy comes out ( not sure on his name, just alot younger than we are) says our van is done, and by the way, our windshield wiper that he has in his hand is broke and do we want to buy a new one cause they sell them there It wasnt broke before we came in to get the windshield replaced. So we said no cause Walmart isnt too far away and we can get them there for less cost and I sure as heck am not going to buy something there if I think that place is the reason for it breaking. So we go to leave after paying and there is glass in our seats still. I wipe it off enough to sit, cause Im beyond angry right now due to their claims that they found my wiper like that and they never vacuumed out my vehicle good, especially if I can still see glass in my seat, on my floor, and on my dash. I just vacuumed it up with my Dyson hand vac and still vacuuming here and there as I see some more missed pieces of glass. So far, it filled the bottom of the canister in my vacuum. Not happy at all and I do not recommend this place at all!

Great service; convenient. Rock is awesome.

Super quick & convienent but their employee, Rock, he’s the gem.

Had a cracked windshield, was texting the installation employee about what time worked for me. He did a great job and was very enjoyable to work with Id highly recommend Rock as your guy to install your next busted window.

Very courteous and informative

Great, fast service!

Lance has a great bunch down there always professional

Great people, take care of you

My husband took in my car while on I was on vacation anf when i came back i motices several things I was not happy about. When I went into the repair store the manager didnt disagree with anything I said, calmed my nerves completely, sided with me on everything. He was outstanding. They took the time to find a different make of glass for my car and offered for a rep to come to the house so I wouldnt have to come in again (a service I didnt initially pay for). When the gentlemen came out he was great also! Extremely helpful, paid attention to every detail, answered and explained every questipn and concern of mine. The second windshield looks exactly like the first and the level of perfectionism is unmatched. He watched all the windows and vacuumed the front of the car in addition to a terrific install job (I forgot to mention this was all done outside in 90+ degree weather with not an inch of shade)! I had a shaky start with safelite but a solid ending. Their customer care and honor to their warranty without question is something you dont see often!

Fast service, excellent job.

Mmm

Did a great job.

They work with you to get me the best deal

Useless..They dont come out to the truck to reseal a windshield.Like calling up Dominos and not being able to get pizza.

Accommodating, friendly and extremely good workmanship!!

Always get fantastic service. 6th time visited.

Fantastic service, staff very accommodating, professional, courteous and clean facility! 2nd. time visit with different vehicle.

Excellent windshield replacement, and friendly service.

They were very kind, only took an hour, I was about 10 minutes late due to traffic they didnt mind at all and they even vacuumed out the front of my car would highly recommend!!!

Safelite Auto Glass employees do not stand behind their workmanship not respectable people at their business damaged door jamb when installing windshield will not stand behind their guarantee poor excuse for doing such poor incompetent business

Always quick & through

Great service

Showed up on time and did great work even in the cold of winter.

No guessing necessary