Driving my sportster 1200 I stood on my pedals and the right one just broke. I realized that the two bolts that attach it to the bike’s frame had snapped, and the bolts remained inside the frame. I tried to remove them with a bit to remove screws and they broke inside the bolts, so I couldn’t do it myself, I needed professional assistance. Around July 31st (give or take) i took it to the service department, to see if they could remove the bolts from the frame. One week after I was told that the material was too hard and they had to order a new special tool that they didn’t have in the shop, and they would try again with that. Around 3 weeks after i took it, they said they tried for an hour, but they couldn’t drill the bolts, so I should go to a machine shop. When I went to get the bike back, I was charged for two hours of work (260 approx)…I brought it to NY because a car’s mechanic told me he would try. He just called after a few days to say that he did it, removed and installed the pedal and would only charge me 250. I feel embarrassed to having paid 260 for NOTHING and being charged less now, so I will pay 400 because it seems fair.I won’t try to take anything else to this service again. Just paid 2 hours of work for the image below… (the intent of drilling)It really took two hours to figure out it wouldn’t work?Thanks anyways.PS: the second star was because they were cool when I was there. For the business would be only 1.

Feeling grateful towards the wonderful people at Electric City H-D 👍👍 From the sale to the servicing of my bike. They were reliable and helpful. One among the handful of dealers on the East Coast that I commend on professionalism and great customer service.

So grateful to the GM, Jeff, for helping my husband with his new 2020 Street Glide Special for his birthday. Rare for us to meet a manager with great sense of humor. Thank you to Paul for making the purchase trouble-free. Joy knows what we wanted before we even ask. We were more than impressed. Keep up the good work, guys!

Absolute best motorcycle buying experience I have ever had. Been riding Harleys my whole life. Many models. Many new bikes. Electric City could not have been more accommodating and helpful. I shopped around for my new Road Glide and Electric City gave me the best deal and trade. I highly recommend Electric City to everyone!

Out of state break down. Burned up stator, they had me in and out in 1hr and 15 minutes. This was the absolute fastest and professional service Ive ever had on the road, and Ive put on some miles and needed help in the past. Thank you Clay and company.

I was completely blown away by the customer service, the sales team helped me find my dream bike, and then dealing with all the employees inside the dealership was nothing but a good experience. I highly recommend this dealership. Bonus they have a doggie in the store!

Awesome Staff!!!!!! Super friendly. Not pushy. They walked is through every department, Answered all of our questions and just went above and beyond our expectations. What a great experience.

Went to pick up a wheel lock for my bike and everyone was extremely friendly. No one tried to push me into buying anything but were more than helpful with finding what I needed. I will definitely be going back.

The team at Electric City Harley is the role model not only for motorcycle dealerships but for all retail operations. They show a true appreciation for their customers and treat all with the utmost respect.

Everyone there is so friendly and great. Very helpful!! And let me tell you, they go out of there way to make sure you are happy!

Great group of people - 2021 Road Glide Special - fair deal, treated fairly on trade, easy experience, would definitely recommend to anyone looking for a Harley.

Got a best deal on my trade. Great thanks to the awesomest staff I have ever had the pleasure of doing business with! From the GM to the Service Techs. Hands Down the BEST PLACE to get a new harley.

Bought a new bike. Friendly, attentive staff and no pressure sales. My salesperson Nadine was awesome. Joy in clothing/gear dept. and Corey in service were excellent also.

Everyone is so nice and welcomed my puppy, Wally into their store and showed him so much attention

Best HD dealership. In NE Pa.!!

The staff were very polite and helpful.

Absolutely love this store. Awesome customer service. They are always there to help and make sure you get everything you want. The make sure your satisfied with everything you have and want. Recommend going here for anything harley. Not bad prices either

Awesome dealership by far the greatest people. Highly recommend for all your H-d needs! Best parts guys hands down see tyler and mark there the best!

Electric City Harley is Awesome. Make your appointment. Thats it. They will do the rest. Great people.Thank you all for the teamwork to get the job done.🖒

Love this place.. need to hit the lottery already so I can buy everything

I bought several Bikes from this dealership and the experience is always a positive one.. They are very knowledgeable of there product!! And there deals are seconded to none

They had just what I needed.

Very good people great place

If youre not here youre missing out!!

Awesome environment, great people

Great customer service.

Never and I mean never buy a bike from them they lie and then rip you off. My husband and I traded in a bike in witch they told us had no value and it would go to auction even going as far as to so call the auction person in front of us and tell us he would not pay anymore for our bike and now said bike is on their show room floor. My husband is a veteran and the manager said he was also and we thought as a brother he would be honest to a fellow brother but no instead he is a lying SOB. So I would BOYCOTT this place and run away if you happen to go exspecially if you are MILITARY RUN.

Always great service!

Walked in talked to Al was an amazing experience.Left with my ride Aj Id well done guys thanks for the awesome experience.

Awesome dealership and very knowledgeable staff. Excellent experience!

Great staff in the clothing department! She is always so helpful, not pushy and will order an item for you if she doesnt have it.

Love this place always

I enjoyed my time at harley. Of course I left with a new bike and gear.

Had an awful experience with the manager Jeff Davis. He was rude, condescending, and doesnt understand the concept of customer service. I will take my business elsewhere

Awesome stop for a Harley owner or any other bike for that matter. I rode in on my dual sport that day and the sales girl turned me on to a semi paved road that led to an unbelievable view of the valley.

Very good customer service.

I purchased a 2013 Electra Glide FLHTCU last year from Electric City. I can honestly say sales people were nice to deal with. I had the opportunity to meet the owner while I was there and told him I had a great experience. Wish I could take that back at this point. My issue is more with Service Department. First thing was the Battery lasted less than a month before it went completely dead. Now I do know that if you do a load test on a battery it will show that it doesnt have much left in the tank. Next issue was a leaking master cylinder that I had to bring back to be repaired. While I was there I mentioned to Service Department that the front end didnt feel right and brakes were grabbing. I was told I didnt know how to ride a bike with dual front brakes. Good to know, lol, since my last 3 bikes all had dual front brakes. Now mind you I have put less than a thousand miles on this bike. I went to see about an inspection from a local garage that inspects motorcycles. They told me the front tire was shot and were surprised the dealership didnt say something about it while it was being serviced. I also went to another Harley Dealership who basically said same thing about the tire. I would have preferred that Electric City tell me it needed a tire and given me the choice to have one put on when I purchased the bike rather than take a chance with my life. I actually spoke to one of the sales people after this and he said someone would call me, go figure no call. I can honestly say it will be the last time I do any business with any Hannums Dealership. I highly suggest anyone purchasing a used bike from them to take a motorcycle mechanic with you to thoroughly look the bike over before you purchase.

Very Friendly Staff Nice Place

Cool Harley Davidson store.

I originally was satisfied with my experience however after an issue and my treatment by GM Jeff Davis I was soured then I reached out to Tommy Hannum and he sakesman Paul Bush and business manager Tyler Puza brought me around by showing ultimate caring in customer satisfaction and went above and beyond to satisfy me and correct the issue in the greatest of ways. Electric City Harley gets an amazing review just stay away from Jeff Davis and you will do great

Theyre my local H-D dealer. They ALWAYS take care of me and were always treated like one of the family! 💯❤👍

Love my new 2018 Ultra Low, Paul and Justin, also the Rest of the Crew (sorry guys forgot your names) went out of their way to make the Deal Happen! The whole buying Experience was First Class and they made it enjoyable, especially with the Bell Ring at the End, Sign the wall and meeting the different Departments, Where I received a small gift from each. They make you feel like a family member! I will be a repeat customer!

Excellent customer service experience! Staff fully committed to help you!

Just purchased a dyna wide glide from here. Had such an amazing experience. Never owned a Harley before and had a lot of questions. I dealt with the salesman Paul and he answered every question and wasn’t pushy at all. Paul and the rest of the staff are super friendly and helped with everything from start to finish. Would definitely recommend buying from them. Thank you for the experience and the new bike!

Great people good service!

Was on a trip last week and had a breakdown ( oil filter ) and a staff member stopped to see if we needed help. Then he lent tools for a roadside repair. they also washed my motorcycle to remove the oil residue for my safety. I can say enough nice things about my experience and this is my second time in this situation. They always are willing to go out of their way and they are always courteous Thank you very much. I Highly recommend this dealership

This place is best for anything Harley, from gear to bikes. The staff treats everyone like family. They always go above and beyond.

Went in on a Sunday afternoon to look at a touring bike to buy. About a minimum of 6 employees were seen walking about and talking, there were two other browsing customers in dealership. I stayed for twenty minutes looking at two different road glides sitting on them etc. not one employee interacted in any way with my wife and I. As we left in shock, we walked by the two at the front counter and even then not even a courtesy thanks or goodbye, they were too busy laughing at each other’s stories. Been riding for a long time, dealerships have sure become large, and impersonal. Unreal ! Disappointing! No wonder Harley struggles with new customers !Update in 24 hours post review, I did receive a phone call after posting a one star review, from Dealer apologizing, I raised my star rating two notches because of this attempt in good faith at least they care that is huge, so maybe I would attempt again at this point.Fair is fair thank you for the contact.

Very Poor Customer Service . The woman in the motor clothes named Joy is a big LIER . The business manager named Tyler Puza does not value customer service . I will never recommend this Electric City Harley Davidson located here in Scranton, Pa. They are bunch of liars . Very dishonest to customers!!!

Stopped at this dealership on Saturday not realizing there grand opening was going on. It was absolutely amazing, they had great specials, food trucks, and live music. The staff members were highly approachable, and more than happy to answer any question I may have had. If the vibe of the new Electric City continues, it will not be a hard decision to make this my go to Harley-Davidson dealership.

Awesome people that work there

Chili cooked was great.Mary was awesome as well, she helped my friend and his wife pick out their new scoot they will be getting soon, and possibly a newer scoot for me

I have been a long time customer for Electric city, Not knowing it switched hands again, I was shocked to see the amount of inventory in the showroom. The staff was a good as always. I was also glad that the events page on the web site was up and running. My wife and I are always looking for rides and charity rides to attend through out the course of the summer. Keep the events page current so everyone will know whats up. Thanks and Good Luck!!!!

Stopped in and visited for some merchandise. From out of town and just visiting. Dealt with Paul - very friendly and informative. I wanted see what the new Softails was all about. Test rode one and didn’t buy a bike. They really care about you as a biker and not just a customer to sell a bike to. I wasn’t pressured or pushed into buying anything. This is what the dealership experience should be. I would buy a bike from them in the future.

They were as helpful as the other reviews said they were! I am a new Rider and needed some info and products to winterize my motorcycle. They answered every question I had and showed me what products to get. If I had any other questions they said theyd be more than willing to help me out with the process. Paul, Mark, and Tyler helped me. Very nice gentlemen! They were out of one product I needed but assured me it will be in next week, when I needed it. Gentleman even gave me a discount at the register. Will be returning here! Great place! Even for newbies!

Id have to say it was very easy to ride off on my new bike. Credit to Tyler and the entire sales staff. Being in the car industry I think most care dealerships should take note of how Electric City Harley Davidson takes care of their customers. Love the new bike.

I know all riders plan, look forward to and enjoy our long road trips. But, we also know there can be unexpected set backs that may occur along the way. Well my latest 7 day road trip, on my new 2019 Road Glide Special, took me from Canada down through 6 States including Pennsylvania. That’s when it happened...yup a messy unexpected oil leak. Yeah I panicked and felt I may be Stranded, or so I thought. Nope, not if you’re in Electric City Harley-Davidson territory. I contacted Electric City and spoke with Mike just 15 minutes before closing time and explained my predicament. No Problem says Mike we’ll get you up and on your way. Next morning at the open of business Mike, Mark and the techies got to work. It seemed a stone kicked up somewhere along the highway and punctured my oil cooler.An hour later, new cooler on, all fluids checked and I’m rolling once again. These folks were awesome!!! Outstanding service and committed to helping us riders. They sell great bikes but they live and breath customer service. Thanks so much for all your help. You are all true enthusiasts. I urge anyone in the area to drop in and say hello to the team.

Tyler, and Mark are awesome. If they didnt work at electric city HD Im not sure Id be a customer. Knowledgeable and friendly, and willing to help out no matter what. Great place for parts sales and service.

Ive owned many Harleys over the years and have dealt with many Harley dealers. These guys are the best!

Super nice staff. We visit Harley dealers everywhere we travel. The location was easy to find. They had a few good deals on the sales rack and nice variety in store.

Very well kept facility. Very friendly people. Big choice of bikes but only 1 had white wall tires. All and all, a great experience.

Beautiful display of everything they have to offer from their motorcycles to apparel. Very friendly and knowledgeable staff. Would definitely recommend

Service department went above and beyond to help us out. We were in the area and unexpectedly needed service. They got us in immediately and were very friendly and thorough

Really helpful and polite salespeople! Answered all my questions and went out of their way to hook me up with the perfect bike to fit me!

Had a wonderful experience buying my bike there. Smitty was great, answered all my questions, never haggled me to buy the bike or even accessories for the bike I bought. The girls who helped with my helmet were also wonderful. The store was packed when I went and the employees never acted like they were too busy to help you. This dealership is not the closest to my house but I will always drive the extra miles for great service. Thank you to the staff for a great experience.

Love coming here because whether youve been a rider for years or just starting out, they have everything you need. Any questions you have they can answer it all. Plus they are extremely nice & are always willing to help you find the bike that fits you. Great place

They are great there! Took care of my hitch cover. THANK YOU!!! & Gave me a gift certificate for my sons fundraiser for the Boys Mid Valley Basketball team next Friday August 16th. THANK YOU JOY!!!

Fantastic Service! Lisa, our sales rep was excellent! Paul and Tyler in parts were very informative and friendly. I would absolutely buy another bike from Electric City!

Its was amazing n fun. Had a good time

Parts/Clothing departments were great, and I have no issues with them, The service is excessively expensive, mechanics are payed 1/4 of what the service cost is hourly, The dealership staff is rude and pushy, they checked my credit without my permission to find me a good deal, which resulted in my credit score taking an inquiry dump for a few weeks. I was furious, I called them up, and went back, and I was treated as if it never happened, to make matters worse, they then tried to sell me a bike again, theyd just need to check my score to see if Im approved for financing!....I really want this place to be one of the better ones in the area, but no one I know who rides speaks highly of this place. I will go get parts and apparel but I draw the line there cause their other departments are terrible. Do yourself a favor, shop around. Find a good deal, be patient, and be willing to wait to get the bike you want at the price YOU want. Dont let a dealership bully you, you have all the power to find something better, and there is ALWAYS a good deal out there, but not here....

Went to get a gasket for my 1988 FXR Super Glide. They had it in stock. That is unusual. A bike that old most dealers dont stock. Also nice selection of Bikes in showroom.

Very unprofessional and uncourteous. Told sales numerous times my stipulations of what I was willing and not willing to pay and what I wanted only to be strung along. Numerous times left on hold, told I’d be called back, even tried going there in person only to be told they didn’t have my paperwork on hand and I’d have to wait.

Great place and helpful staff

Awesome staff and selection of bikes and apparel. Amanda was very personable and made shopping there a great experience. Will definitely be back

Was lucky that they were open and had the part I needed. They were very cool and down to earth. I would recommend them

Had alot of fun tonight, thank you for putting on a fun event, hope to see more racing there!

Traveling from Columbus Ohio on a long trip and ran into a problem with the saddlebag latch breaking. Stopped in and they went out of the way to help me and get this fixed. If you are traveling through the area, stop in for great service!!

It was great, my brother bought a brand new bike.and now Im looking at one 2.the people were great, treated u like family. Not like a number.

The parts guy was great got me what I wanted at a great deal. The staff was friendly and the selection was wide. Glad your back electric city.

Great selection, no pressure, extremely helpful! The entire staff is wonderful and they have a full roster of Spring/Summer events - I will definitely be back!

In town from central Ohio. Broken saddle bag latch. They didnt have any in stock but made it happen for my buddy. Great work. This is what customer service is all about.

Recently purchased a gently used Harley Davidson from Rommel H-D ibn Scranton. James was very helpful along with Todd in seeing to it that I got all the necessary information to make the best decisions. James arranged for test rides for my wife and I on several bikes that we were considering. All in all I was extremely happy with Rommel Harley-Davidson Scranton.

Always helpful and courteous

They just closed but will be opening under new ownership. They are the latest Hannums Harley Davidson dealership. Hannums has a great reputation, and amazing service at all their locations. Ive been to each of them, and they are all great people!

Excellent service. Very personable and approachable.

Amanda was great! Very helpful and did not try to push me into buying anything.

Employees were awesome

What a great dealership, not only was the staff warm and welcoming, Paul the sales associate was incredibly knowledgeable and professional, I would highly recommend this dealership to anyone, what a fantastic experience....Harley-Davidson world wide baby!!

Very,very helpful. Respectful and knowledgeable. I will return.

Friendly and professional customer service made for a great experience. Definitely will go back.

Your not going to find a better dealership in this whole area, anyone and everyone at the dealership will go out of their way for you.Never met a nicer or better crew at any other dealership.

Best personal service I have experienced at any Harley Davidson dealership in the USA.

They have everything you could possibly need for your bike

Excellent, everyone in all three departments are very friendly and knowledgeable.

My experience at Rommel HD in Scranton was nothing short of fantastic. I got the bike I wanted at the price I wanted. Smitty and Amy G. Were great. Answered all my questions and had my new Road Glide Ultra ready the following day. Everyone I dealt with was very helpful. I wouldnt go anywhere else. PS. I drive past another HD dealership to go to Scranton. Whats that tell you ?

Open house. Great time. Looking for a new bike.

Had a great time at bike night, cant wait to get together again!

So nice to see electric city Harley back,,, was never a fan of Rommel, electric city cares about there customer, Rommel you were just a number

Just bought a 2018 FLHXS Anniversary edition. Everyone was very helpful and friendly. They treated me like family.

Lots of eye candy. Decent service and parts counter