Great small town feel. Friendly and knowledge staff. Felt really good talking cars with fellow car enthusiasts. Had great with car chats with Alex, finance folks were good too. Amanda whom i dealt with online and on the phone was easy to deal with as well. Overall it was a good experience there and ended up picking up a 2019 Q8 prestige, was worth it, even if had to drive 2 hours away plus traffic, coming from SF Bay area.

Audi of Monterey has always been accommodating regarding appointment times for my Audi. They always greet me with a smile and they make it such a pleasant experience even when I’ve had to wait at the dealership while they’re servicing my car. Ms. Bloom is the one that has always helped me. They have my trust, I’ll definitely get my next Audi from them.

Very knowledgeable senior mechanic, very organized and communicate well through whole process. Definitely a very trusted Audi head shop for all work and services. Thank you guys 👍🏼

Super nice and helpful as being on vacation they squeezed me in and fixed my TDI issue. Now i can enjoy the rest of my time off on the coast.

I took my car to the services department for repairs. Catherine one the service’s department clerk is not pleasant at all. They ruined my car when I picked up my car, the car wasn’t running well I had to take back for fixing it again. She was not professional and I didn’t receive neither good service nor proper commutation. After two days I drove my car on highway and it sounded like a wreck car. They didn’t do a good job at all and the problem not only still persist but also got worse. The car is brand new and it run like a wreck one. Don’t take you car there if you do, don’t deal with Catherine and always make sure it is fixed accordingly. I don’t recommend this service place to anyone one. They don’t know what are doing!

I just came by to check out the Q7 and Q8. Huang greeted me and showed me around, answered all my question plus some I didnt think to ask. Really nice guy. Come to find out hes the manager not a sales person. That right there was a +++ in my eyes. If I decide on an Audi, I will be coming back to Audi Monterey. 🤙🏼

Audi Monterrey is Great place to get your car serviced. They really take care of you. They go out of their way to make sure that everything is done right and youre happy.

I would highly recommend this dealership, excellent service from my salesperson Tina! She was helpful and very personable! I also like that the general manger Scot was there to help. I was pleased that i didn’t have to spend hours at the dealership! ! I will never go to san jose for a car or a service!

I purchased a new 2020 Audi R8 from Audi Monterey and had a wonderful experience overall. My salesperson Ryan was fantastic the whole way through. I never felt pressured to select options on the build that I wasnt interested in. The communication from Ryan during the build process was excellent and the delivery was flawless.I wouldnt rather work with any other dealership in the Bay Area. Ill be ordering future Audis through Monterey Peninsula without a doubt.

Awesome service came in for an oil change let me know everything about my car even washed and vacuumed it before returning the car to me would recommend to anyone

Bought a used truck from these guys. Truck had a random 6k miles above last reported CarFax mileage by the time I got it. Got home and realized a horrible spray paint job on the roof. Never buying here again, their service is not satisfying.5/10/21 UPDATE: they asked me to take care of the DMV forms they should have done on their end after I purchased the truck. After telling them about my terrible experience with them and how inconvenient it would be for me to do their job for them, they agreed to send me a compensation (extra key fob since only one came with the truck). I have yet to either receive something or hear back from them about it.

Not a friendly place, I must say. Totally ignored me at my 8am appointment. I decided to leave after I was told to shut up while trying to talk to an advisor. Went to Stevens Creek Audi for great service.Not even a phone call for a follow up about this morning... I guess they dont care about customers much on that county 😪😪

Lovely as always.

The General Manager Mark and Chuck in Service were both very helpful and made me feel like a valued customer.

Catherine is thorough and explained repairs needed to me.

The guy in the parts department was very helpful and I was greeted warmly by reception. Got the oil filter I needed and then headed to the service department to ask about diagnosing a rattle. Everyone seemed very busy and after a few minutes nobody greeted me so I just left. I have no problem waiting but for the prices they charge, they should make a point to look up from their computers and greet everyone that walks in. Not necessarily a bad experience, just not impressive.Update: I have been back a few more times and my experience has been much better. Now they need to upgrade their office and its 5 stars.

A few days ago after realizing that my car battery went bad, I opened the battery compartment and was going to take the battery out to replace. After realizing that I couldn’t access parts of the cables I decided to bring it to the service department to get swapped. I called the service department to schedule an appointment and the representative put me on the line with the parts department to see if they had the battery in stock. The battery was in stock and I was told that the price was $150 for a new battery. Even though I thought that was a little pricey for a new battery I decided to continue to schedule the appointment with the addition of an oil change. I dropped my car off around 5:00pm and the representative told me that the car wouldn’t be ready until 4:00pm the next day, which wasn’t a problem at all being that I couldn’t pick up the car until then anyway. The representative gave me the quote for the oil change at $150 and told me that he would gather the quote for the battery and call me The next day. He called with the quote and told me that a battery swap was going to be $500 in parts and labor, not including the oil change. I thought that was outrageous, so I asked him how the cost was broken down. He said the battery would cost me $180 and there would be an hour and a half labour cost at around $225/hour. After telling him that the parts department had already said that the battery was $150 he dropped the price of the battery. I also asked why there is still a $300 labour charge on a battery swap, a project that definitely should not take an hour and a half to complete. He then told me that my car was an older model so the labour cost should actually be around $155, so he dropped it down. Even though the price was cheaper than the original quote, I still thought I was getting ripped off. He called me a little bit later and said that they had delays and the car wouldn’t be ready until 5:30pm, but they would try for 5:00pm, not a huge deal. I get to the service department at 5pm to pick up the car but the representative told me it was looking like it would be closer to 5:30pm. Turned out my car wasn’t ready until 5:50pm and didn’t leave the service department until 6:00pm. I understand that there are other cars and things happen, but I’m disappointed that a battery swap and oil change was delayed by 2 hours.I left with a very bitter taste in my mouth knowing that I spent $440 for a new battery and oil change with sub-par service. I also have the suspicion that they thought they could take advantage of me given I am 23 years old. Maybe the difference between the correct prices of the battery and labour and the quoted prices is just a coincidence, but that is hard to believe. Next time my car needs work I will look for other options in the future.

I just bought some pieces but the gave to me a good service.

The whole process took longer than we had liked but everyone was so nice.

Very professional and helpful!!! Excellent service!

Just bought a new 2019 Q5 and got a great deal. Worked with Kim Mandujano and she was the complete professional. Kim took us on test drives with several models and showed us the invoice pricing and all the discounts available on each vehicle. Kim kept us informed as we negotiated for our price and helped seal the deal. Very happy to do business with Audi Monterey. Special thanks to Kim!

Everyone was really helpful and made the process pretty easy and transparent. I paid a little more than I wanted to, but thats mostly due to sales tax. But overall everyone was really nice and friendly. I also got the exact truck I wanted.

Kept going in for over a year. Every time there were lots of lies and deception. I have given up and will not be going back. I love my car but this dealership needs a lot of improvement!

Great place and great atmosphere. Purchased a used BMW 528i in June of 2018 and they had by far the best price within a 100 mile radius. They were very easy as far as the sale (no haggle via Truecar) and finance was concerned. I went with my kids and everyone knows how kids are, yet they gave them coloring books and were very patient. One of the gentlemen there is a navy corpsman vet and was awesome. Thanks again, even though i didnt purchase an Audi, I will keep this dealership in mind if I go that route.

Love my Audi.

Review is for the Service Department. These guys are great, they’ve always taken good care of me, especially Levi. Service is the best I’ve ever received from any dealer service department.Great job guys!

Jesse in service is totally professional in every respect of customer service. Both my husband and I know that Jesse will always take care of our vehicles maintenance. Repairs with utmost care that is why we dont want to own anything other than an Audi.

Ask for Quincy, he is helping me with the Audi Q3

Beautiful environment! Fast service! My one complaint is that my car wasn’t washed as promised and when asking for more detail about my car I was blown off. Don’t get me wrong everyone was nice. I just feel because I have an older Audi I wasnt treated with the same concern as someone else!Thanks though

I recently bought an A3 from here and could not have asked for better service! Alex was amazing and went above and beyond for me. If you live in the Bay Area it is worth the drive to go see them. Ask for Alex, hes been doing this for awhile and it shows. You will not be disappointed and I will be buying all my future Audis from him.

Julian was awesome. From the time I first stepped in the office, he was friendly and extremely helpful. He took care of my issues and provided me all information needed to make an informed decision on the care of my car.

We were greeted with great customer service. Dino was outstanding with dealing with our wants and needs and worked with us. Michael was great consulting us with the different models and prices. Everyone at the dealership was friendly and helpful.

I have never experienced such an honest, knowledgeable, and professional service in 4 decades of purchasing vehicles. The process was smooth, efficient, and timely. I would highly recommend this dealership to friends and family. Above all, let me say that the GM had a clear understanding of my needs and his suggestions led to me choosing the perfect vehicle for them.

The staff was very knowledgeable and extremely precise when guiding us through the new car experience. This dealership was very busy, so for them to take the time to thoroughly exhaust our options was and still is greatly appreciated. Had we not got in touch with Davin, our operation would not have got off of the ground floor.

Alex is very knowledgeable and Scott is way persistent and professional. Davin provides excellent customer service. He even fetches us coffee. Overall, a very delightful experience.

Service department quickly took care of an airbag malfunction covered by the manufacturer. They were very busy, but I appreciated that the service manager washed my car himself so I could be promptly on my way!! Thank you, Bobby.

Ross was extremely helpful. He truly went above and beyond. An absolute pleasure to work with. Very knowledgeable. I felt very comfortable working with him. Great sales rep.

I came here knowing I wanted a Q5 and did not go to any other dealers. The manager warmly greeted me and informatively and expeditiously helped me with this transaction to my amazement and delight. I took delivery within 3 hours or so of walking into the showroom. Fantastic!

James was very helpful. Hes very knowledgeable about the features of the car. My husband and I enjoyed the test drive with James. Our overall experience with Audi of Monterey was excellent.

Everyone from the sales staff to service to the mechanics are extremely friendly, polite and knowledgeable. My experiences at Audi Monterey have been the most enjoyable car buying experience to date. There is no hassle or smoke in mirrors. I highly recommend anyone looking for a new/ used car to stop in and speak with these guys.

Pryce was awesome. He and Mike listened, answered questions, and werent pushy at all during the negotiation. Ill definitely be telling all my friends about this place.

This is the second time I have brought my Q5 in to Jesse. Both times I have received excellent service from him. My car is always given back washed and looking great. He explains everything and has great customer service.

I had to stop here to sign some notarized documents. The prices are Audi prices. This review is specifically for the quality of the facility and the staff who work there. Both are top-notch. If you have the means to buy an Audi, this place will offer you a pleasant experience.

Matthew was very polite in explanations and answering questions. Was very patient and helped us reach reasonable understanding for the truck. Outstanding service.

Jesse was awesome from start to finish. He was professional and courteous, while explaining my options and costs. I am grateful Audi is here for me and I will always buy Audis because they are the best car with the very best service.

They went out of their way to help us. And Davin was very helpful with us and everyone up here was great. I know later my husband will be trading his car in later. I will be doing work and will be telling my friends to come to them.

Levi with the service team is great. Always helpful and doesnt nickel and dime you. I only trust my TT at certified Audi Dealers, and this one doesnt disappoint!

Both Jesse & Sherry are fabulous! Jesse took care of me this visit. He did a wonderful job explaining what would be included in the 75K tune-up. He always goes over everything with me which I really appreciate!

Service staff is great and attentive. Very accommodating and east to work with(within reason). It is a business and looks to make a profit. They value your time and money

I heard a strange noise yesterday in my Audi while I was on a drive from Seattle to Monterey. I called Audi USA and I was referred to Audi Monterey Peninsula. The dealerships service department told me I could come right in and they would look at my car. The noise had gone away today, but I brought the car in this morning for an inspection before my long trip back to Seattle. They got me right in and inspected my car, and they didnt find a problem. They washed and vacuumed the car, and I was on my way back to Seattle.They took exceptional care of an out of town Audi customer in need today, and I appreciate your service very much. Keep up the great service..

I am really lucky to have this kind of service provided to me. I live in Santa Cruz and my salesman Alex brings me a loaner and trades for my car and drives my car in for service. This arrangement is extraordinary.

Manny in the service department was great to deal with.

Carla and Cheri in the service department were very helpful, friendly, and professional. Carla picked me up at my house and transported me to the dealership to pick up vehicle. My ride was very pleasant and I appreciate the extra service given to me by the Audi service department.

Fine dealership. When calling for service talk to couple of schedulers - not all of them are equally knowledgeable.

Very helpful and informative. Gave honest information regarding the features of the car. Gave us the opportunity to drive the car to our residence to pick up our trade-in.

They were quick to help and worked harder than I expected to get us the best deal possible. Our expectations were exceeded and will absolutely come back for our next car purchase.

Everyone in the dealership (Ross, Devin, Adam, Rasheed) were very helpful in pointing me in the right direction. I wanted a sporty car yet comfortable, and civilized, but responsive to my needs. They were able to dealer trade for the model and color I wanted. I already own an A7, and am very happy with its performance and reliability, the decision to purchase another Audi was a no brainer. Another factor for purchasing an Audi was the service department which is very good. From the sale of the car, to doing the paper work was top notch. Post sale, Ross was very patient in explaining all the functions of the car, teaching me how to use the navigation, and everything else on board.

Over the past five and a half years the dealership service has been excellent since we have purchased two new Audis. The dealership and service has been consistent and excellent. Highly recommend sales and service here.

James has been very helpful. He really took the time to explain the intricacies of the vehicles and was really friendly. Rashed was awesome too. He really made it possible for us to purchase and new vehicle.

Rasheed and James were a pleasure to work with, providing me with all the information I needed to make a decision to go forward on my new vehicle. They made my car selection process an easy one. Very professional. I will definitely refer them to my friends and family.

Prompt and efficient. Polite and friendly. Appreciate having the loaner car available. My first service here, very satisfied.

Very courteous service, fast in and fast out. Beautiful courtesy car, so convenient for me to come to Monterey and still go to work. Beautiful detail cleaning which I asked for extra.

They are a very customer-centric organization. Its always a pleasure to do business with them. We are sold on Audi, but more particularly we are sold on the Cardinale Group, their professionalism and their friendliness and support.

Alex made a long-distance transaction and decision-making process seamless. He was responsive in an extremely timely manner, even when he was out of town himself. He truly helped relieve a lot of stress for myself.

Salesman Ross has been accessible 7 days a week even on out of town trips. Because of my positive opinion of Audi we chose to purchase through them.

Really friendly, didnt pressure me in to buying the car today, which a lot of annoying salesmen do. Extremely hlepful with the financials because Im a first time buyer and I wasnt sure on how everything worked. Great experience, and a very helpful associate.

Julian has been fabulous. Customer service is fantastic. Very happy. Will drive Audi forever now.

They were very helpful. Communication was outstanding. Our experience purchasing our new vehicle was easy and pleasant.

Friendly staff. Thor was patient and helpful in our process of finding our vehicle. Met our wants and needs. Good experience. Appreciate doing business.

Everyone in the audi dealership is great. They are very helpful and ready to answer any questions. Alexs service is outstanding. Hes very knowledgeable & knows a lot about what hes selling.

I live in Santa Cruz so I can either go to Stevens creek or Monterey for my oil change/service. I like coming here, the service dept has always been really good to me. This time I needed tires and extra maintenance, Jesse Milligan called me and ran everything by me first. He really helped a lot with the whole process.

Julian is very accommodating, friendly, and efficient. Great customer service. Sam is a very nice driver. I am very pleased and happy with Audi service.

Jesse was personable, explained everything and was realistic in time frame. Plus gave us a good recommendation for breakfast.

Great service provided by all the team members of AUdi of Monterey. David provided me and my family with exceptional service and made us feel at home.

Great service team. Weve purchased 4 vehicles from this dealership and have had a great experience with the sales and service team every time.

The sales staff here was extremely helpful, knowledgeable, and professional. The process of buying was hassle free. This was the best buying experience Ive ever had.

Brian from the parts department with excelent customer service!! Would definatly go back. Thank you for representing Audi with so much courtesy. Kuddos

Rasheed and James were a pleasure to work with providing me with all the information I needed to make a decision to go forward on my new vehicle. They made my car selection process an easy one. Very professional.

Julian was so wonderful. Made a great impression. Will always be back here for service.

In 2009 and 2010 I had my 2001 Audi TT serviced here. The repairs were for the following, the instrument panel. the rear window defroster, and an oil leak that I didnt know I had. The instrument panel is an known electrical issue with the car so that wasnt the surprise and cost me about $1200.00. I took the car in for an oil change and to have the rear window defroster connection soldered as it would cost less than replacing the whole window. They had my car for two days because they found a stage/level 4 oil leak (whatever that is and no Im not some idiot when it comes to cars or engines). Audi USA couldnt tell me what that was about. Oh and the rear defroster never did work - the solder job didnt hold. Have not been back since they took advantage of me and wont be.

Jesse is by far the best service agent I have ever had. Everything I have ever asked and needed. He has delivered 100% without any issues or hesitation.

Service here has been consistently top rate and most friendly. Julian who is the most precious service person I have ever met.

Alex was very supportive and responsive throughout the sales process. I highly recommend this dealership.

Sales team was very helpful and know their car into. Excellent customer service.

I just have to say Demar Riley was a wonderful sales person in my recent purchase of a used car at Audi. He was helpful, friendly and a true gentleman. He made shopping for a car a delight. Thank you Demar!

Great upfront service. I got the impression that Jesse was here to help me make a good decision, not to just make a sale on fixing my car.

I am pleased to be continuing to do business here since a previous purchase, servicing, and today. This is a first class dealership.

Repairs were completed on time and my vehicle was returned clean and shiny.

Great overall experience. Staff is warm and easy to deal with. Showroom is clean and well organized.

A true pleasure making a deal. James is a great man and most helpful. Very very much a pleasure dealing with.

What an incredibly pleasant buying experience. Ross is delightful and so knowledgeable and it was also a pleasure to work with Rachel. Could not be happier.

Wonderful friendly service

My salesman was very helpful when needed and was able to answer any question we had. Great service.

Great customer service from Davin. He helped me from ordering through delivery with helpful information and timely updates.

Amazing Staff! They helped me find my DREAM car. Robert had amazing customer service. Davin really listened to my needs and had a huge part in marking my vision a reality. Rasheed was very patiente and took the time to explain my financial options. He even draw me pictures!!! Adam, the General Manager, was very hospitable and welcoming - making the whole process GREAT!

Mike is a great sales rep. He went to a great fight to get me the best deal on a 2016 GMC Sierra Z71. He had a great deal of knowledge and was so pleasant to deal with.

Was very friendly and a personable individual. I would highly recommend my friends coming here in the future.

By far the best Audi dealership I have EVER been too! And I have been to alot including Las Vegas .Virginia Beach.Los Angeles.Oregon... The staff here in Monterey goes above and beyond and the Service Department dont even get me started !!! Julian you are awesome ! ❤️❤️❤️❤️

Jesse was really helpful in explaining what was going to be done to my car. I was very satisfied with the service.

Audi Monterey staff/service and quality of relationship building is stellar and was very much appreciated. I am one happy customer & I will be referring more Kyan business partners to Audi Monterey!