Wonderful staff, they run out to you first thing when you pull up in the service drive and check you in, the service manager Eric is stellar, Service advisors are very good. Overall dealership provides excellent service. Andrew the technician is the only guy I would go see. He is extremely smart and fixes the car right the first time. He loves to diagnose the problem cars for Volkswagen of America.

Parts department guys were very nice. My Sportwagen shredded an accessory belt, Carter VW had the belt in stock and I was up and running in no time.

Never disappointed every time I come to this dealership. Staff is friendly and honest. It’s worth the drive to come and do business at this dealership for service!

Excellent service. We have an outback and now an electric car purchased at this location. Very satisfied. Outstanding customer service all around. Highly recommend Carter.

I found the sales person at Carter VW very courteous and helpful in answering questions before, during, and after a test drive of Volkswagens newest electric car offering, ID-4. If this is an example of their sales staff, very high kudos for Carter VW!Forgot to add the sales persons name, Dan MacLaren. My apologies Dan.🙂👍

This was my second purchase from Carter VW and it was even more amazing than the first. I worked with Steven on this purchase it he went above and beyond to make sure my experience was fantastic. The financing team was speedy, informative, and amazing to work with. Cannot recommend Carters team enough. Thank you for everything, Ill be back the moment I am ready to purchase another car!!!

Purchased our third car from Carter, going back to 2010. The sales people are friendly and low pressure, the dealership is very new and clean, especially after the remodel. Much nicer location to visit than most dealerships on highways.

Overall they have been fantastic. Only one frustrating experience since 2005 and never repeated. They are always friendly and responsive .

My wife and I had been in the market for awhile looking at the Atlas cross sport. I finally found the model and color we wanted. Carter’s had it and we’re so glad they did. When Maddy reached out to us I couldn’t believe how fast and organized she was. When we went to our test drive appointment it was raining that day and she had it parked right in front for us undercover. I was ready to sign right then and there! She definitely made buying a new car fun and exciting the way it should be. Her whole demeanor was impressive. So if you’re in the market for a VW I highly recommend coming here and asking for Maddy!

This is the place to get your VW serviced. Great crew of people working all around and they take pride in your VW lasting as long as possible.

Purchased a brand new car from Carter VW. Drove a collective 6 hours and really love the car. However, no floor mats were included in the purchase. I didn’t realize the car did not have them until my return home. I called to ask if it was a mistake and was told I could purchase them myself. In a state where it rains 80% of the time, I am baffled at the fact that a brand new car didn’t come with any type of floor protection. I’m also disappointed that my salesperson never once mentioned it.First experience with VW and I am not impressed!

They are very kind and perfect!

I recently stopped by to purchase a car. The staff (I worked with Donielle) were straightforward, respectful and didnt waste my time. They were willing to negotiate and match (and go lower) than other dealers offers. Their marketing is not aggressive and doesnt involve cold calls and non-stop emails (unlike some others).I had an overall positive experience and am looking forward to picking up my new VW in a few days (they are even sending me an Uber to go pick up the car).

Service Department is exceptional.I would recommend Carters Volkswagen to anyone who is wanting quality service/repairs. Great customer service and attention to detail, their free loaner vehicle program is also excellent.

Above and beyond expectations like the last purchase 3 years ago why I came back again! Much thanks to Zach, the sales manager, with his extremely professional, friendly, knowledgeable demeanor that Ive ever worked with during buying/leasing a vehicle! Will, my appointed salesman, was also patient, friendly and knowledgeable going above and beyond as well to answer every question that I had. It was the most seamless process Ive experienced thus far during these very challenging times through 2020 and it means so much! Thank you Will and Zach! :)

I have been helped tremendously by Eric from the service department with my 2017 GTI. Eric has been very accommodating and sincere when I brought the car in to be looked at. He helped me ensure that my vehicle was aligned properly, and he also tracked down and replaced a part that caused an annoying rattling noise in the interior.

We leased a VW from this dealer and then at the end of the lease, we purchased the car. Shortly after that, we discovered a defect with the sunroof and the service department worked with VW headquarters to repair the defect at no cost to us. The service department is exceptional - respectful, clear, conscientious, and efficient. I would highly recommend this dealer and will go there again when needed!

It started with simple oil changes on my 16, Golf R. Had Carter vw install an intercooler and clutch, smooth install and amazing customer service. Now they service my Audi, im very particular with my vehicles and this is truly a trusting place. Thanks eric and brian for all the work.

I bought my 2012 GTI at CARTER VW because of the service department at CARTER VW. I was introduced to the service department because of my 2002 Passat wagon, and it was fortuitous that I bought my GTI at CARTER. I had supported local neighborhood German mechanics, but I needed toe expertise of dedicated VW technicians. I have not had an unpleasant experience at CARTER, I have my oil changed every 5000 miles, and this gives me a chance to have the car examined and preventive maintenance performed, before the part fails, or I need a tow.Eric Estrella is the service department manager, and he has a team of expert VW technicians who fix it right the first time, and stand behind their work. Drew

Went to schedule service for my 2020 jetta did not have appt until march its January 28🤣🤣🤣 once again a vw dealer sells more cars then can be serviced in a timely manner. Ridiculous. Who would buy a car from these guys with a 30 day wIt or more🤔🤔nobody I know.

Will, tell it like it is. Damn helpful

Had a great experience with Maddy looking at the Atlas and the Tiguan. She was super knowledgeable about all of the packages and options and very quickly sanitized models we wanted see indise of. We werent ready to purchase today but would definitely come back and work with Maddy to strike a deal. Super kind and nice to work with. If booking an appointment, see if shes available!

Thank you, Bart Cathey, for your kind, excellent and professional service today! You and your team gave me great peace of mind. Thank you!

Thjhhheererrrrrrrrre Great thankyou

Your phone number isnt working. I got new tires from you about 2 months ago and one just blew out. I wanted to talk to somebody about whether or not it is covered under warranty. But as I said your number isnt working.

Just moved to Seattle from Portland, and needed to find a new dealership. After calling and speaking to University, Auburn, and Carter, I liked their customer service best and decided to make an appointment for an oil change on my 18 Beetle. I worked with Kenneth, and he’s a wonderful service advisor. When I parked in the service lane I was greeted by a really friendly lot attendant who did a look over my car to protect myself and the shop from damages. Came inside, gave my keys to Ken entered all my info into the system. It took a little over an hour, really nice waiting room with coffee and snacks.My car is my baby, and it’s really important that I find someone I can trust. I believe I’ve found that at Carter. When the TDI is due for service, I know who to call. Thank you!

I saw an ad for 2020 vw gti for $27999 from their website. I called and made an appointment with Michael. I visited the dealership and the worst experience began. Michael couldnt find the car I saw on their website. Apparently they were moving websites and the car I saw was from their old website. But he took the pictures from my phone of the car and went to go talk to his boss. He said the price was CASH Price but there were nowhere on the website that it said CASH Price, it said Our Price. So he was able to work the price that was advertised. VW had a special offer for 2020 gti at 0% through VW credit. So I wanted to apply for financing through VW to get 0% as I have excellent credit. Michael kept me waiting for a very long time talking to his boss. He informs that I cannot apply the loan through VW because they just cannot. I showed him the VW website with fine details and there were nothing about special pricing range in order to apply the loan though VW. He brought his manager and obviously manager says the same thing. But as a consumer, customers will come to look at the car at the advertised price and will apply for the 0% to save money. Manager gave me 2 options. Either I get the car at $27999 and apply through different lender, or I get 0% at $29999. I said no, I want the car $27999 as advertised and apply through VW credit. They went on to explain how they wouldnt make any profit off of this transaction. Thats not my problem nor any other consumers problem. I was not negotiating price down from $27999, I wanted to buy the car at the advertised price through 0%. The dealership advertised a price that they would not honor. That is just unethical, unpractical, and unprofessional. Consumer goes to the dealership after seeing the advertisement. And quite frankly, both Mike and the manager had this WHITE people power ego in their tone of voice and verbiage. I guess this dealership treats their customers like this in that not so rich looking neighborhood which is plainly wrong in customer service business. Bottom line is, they would rather lose their reputation and not put people first even if they made the mistake. They should not advertise something they cannot honor. The manager asked us to leave and so we did and took our business else where and bought the new gti! Do NOT go here and get disrespected and mistreated!

Just a very bad experience here. Got a car same day at a different VW dealership with way better customer experience.

Had to change my plans and pick up a loaner. They had one available and it was no problem getting loaner for my probable repair today.

A five star review for a car dealership feels like the last thing in the world Id be writing, but here I am, and Carter VW earned it. Their sales team is top notch and has a thorough knowledge of the product, promotions, and financing. The pricing was upfront, as well as any variables that could change it throughout the deal. Hands down this is the place to buy a new Volkswagen.

Be very specific and careful when getting service done. It took three trips to get a fog light replaced. The first two times I brought my golf in to get a broken fog light replaced they did not have the parts. I explained what the problem was quite well prior to both visits. The first time I actually showed the service agent the problem and they failed to order the part. On that visit I also got new tires (to the tune of $1100), to combine two things in one trip. I didn’t find out the fog light was not ordered until I came to pick up the car. The service department managed to lose two of my wheel emblems on that visit as well. I brought my Golf back again to get the light replaced, everyone makes mistakes sometimes, right? Nonetheless and they ordered the wrong part. Again they didn’t tell me of the mistake until I went to get the car, I couldn’t bring the car home because it was still disassembled. Finally, the third trip the part was replaced. Up to now I have been very satisfied with Carter VW service, but needless to say I’m pretty unhappy with the customer service.

It doesn’t surprise me that this is the lowest-rated VW dealership in the Seattle/Tacoma area. The dealership is small and the available inventory was sparse. I went in to look at the Jetta and the salesman refused to give me a quote unless I “committed” to buying the car.Independent gals - beware! I bought my new Jetta elsewhere.

Excellent service experience, professionally handled and performed in the time quoted. Thx to Bart Cathey, Service Consultant.

Ask for Micheal. He was the best. I saw the Atlas I wanted online, called Michael and within minutes we had a deal. Easiest vehicle purchase Ive ever had. He even got me the payment I wanted... Down to the penny. A sincere thank you!

Michael was super pateint and got us a great deal on an Outback Touring XT! Need a subaru or VW? Go here. Easiest car dealership experience we’ve had in years.

No hassle lease of VW Tiguan, Archie was great, finance gave me solid deal right off the bat.

I purchased a used Volkswagen from Steven and he took such good care of me. It was my first time buying a car from a dealership and I would recommend Steven and CarterVW to anyone. My car broke down and I needed one right away. Even though I was In a tough spot they never took advantage of me and worked out a really great deal. The professionalism of their staff is amazing. Steven and Mat are the best. Thank you!

Bought a Beetle here, friendly staff, but we dont trust their service department. Every time we brought the car in with an issue it would leave with a new issue caused by the techs not putting it back together properly. Started having it serviced by UVW instead and so far so good.

Very helpful parts team member, he took good care of me.

Excellent service, very helpful. Best price for service

We worked with Maddie and Manager Bryan to help my friend purchase a new 2019 Subaru Crosstrek. Maddie was amazing, friendly, and incredibly helpful throughout the whole process. Bryan was a pleasant and surprising contrast from other dealership managers, very friendly and helpful. I would recommend working with those two anytime!

Salesman Brian Bradley is a hardworking, honest, family-man who will make the car buying experience a pleasant one for any customer he works with. Dedicated to finding his clients the best deal, and the best car for them, Brian is committed to Carter and the customers he works with. Not only is Brian selling a product he believes in, but his passion for cars and business make him the perfect person to do business with. I would definitely do business at Carter Volkswagen with salesman Brian Bradley.

Quality service, professional staff and clear communication. First time working with this dealership and they made the entire experience seamless.

I had just got a new (used, but new to me) Jetta two days ago and my battery died. Obviously, I was pretty upset about having to spend more money. But everyone at this place was so friendly, and the man who helped me was sympathetic towards me and helped me every step of the way. My car got fixed in about an hour which is exactly how long he told me it would be. I got great service with a smile and will absolutely be coming back here.

I bought a used car from Carter VW and it had a mechanical issue almost right away. They had it towed at there expense and fixed the problem free of charge. They were understanding, friendly, and treated me with the utmost respect. Its easy to claim you care about your customers but these guys really back it up! Customer for life.

Worst experience! They guy didn’t take me seriously. He didn’t even introduce himself to me. I had to ask him his name after we did a test drive. The guy was down right awful. Ended up buying my Tiguan from Auburn VW they are amazing and had great prices. I would never go back to carter.

We have purchased and leased numerous cars at Carter. Its the first place we go, and then always end up back there if we decide to look around. The customer service is great. When we go back for service, questions or to look for a car for one of our kids, we have never been disappointed. We are never surprised by numbers showing up as something other than what they said it would be, and they were great at fitting us with vehicles that would serve our needs. We feel like we are truly treated as appreciated customers.

Visited the service department today for 70,000 mile service. Friendly, competent service people. Turned out I needed a wheel bearing replaced so they gave me a loaner to tide me over until mine is ready tomorrow.They are remodeling their building so its a trifle inconvenient using the temporary office but not difficult to navigate.

The best VW dealership out there by far! Bryan Zielinski is the friendliest and most honest Sales Manager I have dealt with. Ted Reich, the Sales Consultant, was very easy to work with and helped my buddy and I get into a beautiful 2019 e-Golf in no time at all. I would absolutely recommend Ted, Bryan and the entire staff at Carter VW!

Love Carter VW. We bought our 1st ar there as a married couple in 1989. This is our third VW from Carter VW. Great service. Good people all around.

Salesmen are very skilled and professional, as are the service staff. Had a wonderfully nerdy conversation with one of the shuttle drivers. Got the car I wanted at the price I wanted in under two hours, and Ive been nothing but happy for over a year.

Quick. Helpful. And complimentary coffee! Cant get better than that. 👍

Great place to get your oil changed within an hour by stopping in, if there not booked and a car wash. Maybe just a tad more than other places, but you can go there with confidence.

I would like to thank Carter for repurchasing my vehicle after having mechanical issues, some frustrating post sale issues and most notably an uncooperative manufacturer. I would purchase another vehicle from the Carter group.Additionally my Salesmen, Zach and Ted, were good and attentive when I had issues they could help with, and the lead(?) Service Advisor Eric is one of the best Ive ever worked with.Ive waited to write this review to find the resolution with the Dealer and Manufacture.Carter made it right and Im appreciative.

If you need a car, call and ask for Zac. You will never meet a better straight shooter.I was calling every dealership from Everett to Tacoma and he was the only guy willing to give me numbers over the phone. We was not slimmy and telling me I had to come in to make a deal. He was so knowledge and helpful.Please dont waste your time; this guy is all you need when buying a car.

Refuse to discuss business or answer inquiries via email because too many parts. How is a trade in and purchase too many parts? Highly skeptical of any auto dealer that wont even discuss over email and asks you to call. Probably so they can promise you something over the phone and when you come in they act like they never said it. Common trick.At least it told me all I need to know about this dealership. Ill stay away.

If I could give zero stars, I would. I have never been treated so rudly in my life by supposed customer service reps. One sales rep in particular, Liz, lied to my husband about a warranty, and then proceeded to speak to the both of us as if we were stupid and had no idea what we were talking about. The front service desk lady, whos name I missed, snapped at me when I asked where my husband was after visiting the restroom. The a random person came in and (asked is a nice word for it) asked for my husbands car keys so they could move that golf into a better spot. No preamble, no explanation or direction of the question, just walked into the waiting room and demanded the keys to a car without asking the owner directly. As I type this, Liz keeps speaking over my husband with short, rude answers. I highly encourage anyone thinking of coming here to reconsider. God awful service. Go invest your time and money elsewhere.

My wife and I bought a car from these guys. No weird pressure from the salespeople, straightforward information. Price was about right to begin with – theyre obviously not making much (if anything) off of commission or markup. They do repairs and my guess is thats the main thrust of their business model. Really painless experience with a great staff.

High level of nice all the way through to the waiting room. Their new facility is amazing!

Definitely a place that values your money over your time.I had gone in for a routine oil change and was told it was going to take an hour. For 2 hours no one had updated me on why my vehicle was taking so long. I finally found Eric, the Volkswagen representative who was taking care of me, he told me just a little while longer. I came back to the desk 30 mins later to find out he had already left for the day and my car had been ready for while...

I was excited to find literally the exact vehicle Id been looking for. Spoke to gentleman and came to the dealership. Was ignored as I walked into the service floor. Thought, maybe they think Im waiting for a vehicle (trying to give them the benefit of the doubt). Go to the sales floor and stood there for 15 minutes. I look thru their snacks, their coffee, even used their restroom, looked a few in their eyes and NO ONE SAID A WORD TO ME!! There was a family looking at the VW Atlas on the floor, a gentleman came by and addressed them, still crickets. I called them from the sales floor and requested their manager. I explained that Ive been standing staring at them for 15 minutes (they have glass offices) and no one has said as little as Hi to me. The manager gets on the line and I explain the situation again. He comes out and apologizes, explains theyre customer service oriented etc etc etc and 2 sales reps come over and began talking about the vehicle and test drives and not acknowledging that theres first and foremost a customer service issue that needs to be addressed. Reluctantly I test drive the car, mainly because I really do want to see how it drives. After the test drive, my salesperson asked where Im at regarding the car. My response was as follows: Ill be candid with you. Im still at the beginning of my experience here. Ill be damned if I give someone thousands of dollars and they cant speak to me. Customer service is everything. Even while your manager is addressing a customer service issue youre still worried about the car! Youre not a monopoly, youre a car dealership. They exist everywhere. Im a black man in a white area with dreads down my back. SOMEONE SAW ME! This isnt a racial issue to me. Its an etiquette and customer service issue. I CLEARLY stand out in a lot of environments, especially somewhere such as Ballard so to say I wasnt seen is insulting. There were choices made not to address me and ONLY when I called them on it (Literally) did someone do so.

Service here is very hit or miss. I have had some really good experiences but it is too inconsistent. Yesterday for example I called to ask a very simple question about the car. I am 12 months into a 36 month lease. My question had to do with a feature I couldnt figure out how to use. I was first transferred to service.After service told me I shouldve been transferred to sales I was put on hold for 5 minutes. I hung up and called back and asked to speak to sales. I was put on the phone with someone who told me he was new and didnt know the answer to my question. He said he could email me a you tube video on how to do it later. I said no I am sitting in my car I need someone to help me now.He went out to a car on the lot the same as mine as tried to figure it out himself while on the phone with me. After 5 minutes on the phone it was clear I knew more about the car then he did and he wasnt going to be able to help. He told me he would have someone call me back within 5 minutes and tell me how to fix this issue. This was yesterday and still no call.I have had other issues with the service at this dealership over the past 12 months. They did a great job and gave me the best deal (I shopped around) on my lease purchase but dont expect good service after.

Leased a car, fast and quick. They didn’t mess around. Thanks Ezra!

Eric is always a friendly professional at the service counter

Worst car buying experience ever. From the jerky salesman to his manager, it was a bizarre passive aggressive nightmare. Never seen anything in sales quite like it. Almost decided to buy a Subaru instead. Thankfully I travelled further and had the best buying experience ever at another few dealership! They were incredible.. Song know salesmanship doesnt have to be like that. Gave a bad name to VW.

Staffed with vw enthusiast. Low pressure and informative. Bill helped me get the keys to my dream car and it all happened so quick and easy. Very nice place.

Went to look at a new 2019 Jetta GLI for my mom here, and wound up having such a great experience that she took the car home!! Donielle, our sales associate made things quick and easy, and wasnt pushy like some salespeople can be! strongly recommend carter vw and Donielle to anyone looking for a new Volkswagen!!

Patrick just bailed me out with my locking lug nut SNAFU. Thank you for the good old fashioned helping a guy out service! 👍

As a first time buyer, Carter Volkswagen was an absolute NIGHTMARE.All of my fears came true, I paid too much and the car was not in the condition advertised. If you buy from Carter, bring your mechanic or car savvy friend/family member because they will not be upfront about the condition of the used carsI completely regret my decision to purchase from Carter and advise any buyer to not purchase from them.

Just purchased a 2017 GTI at what i can only describe as being the best deal of all time. Ted helped us out tremendously and the entire staff was incredibly friendly and proactive with us. We really appreciated both Ted and the finance guy (whose name i forgot, sorry finance guy..you were really awesome though and my wife was really thankful of how proactive you were in getting a great rate for us) The whole process took virtually no time whatsoever to complete.Thanks guys...you seriously kicked ass yesterday :)

In the middle of a road trip, we had problems with our 05 Volkswagen Jetta after hitting a blown-out tire. Carter Volkswagen came through to do everything they could to help us while we were the entire way across the country from our home. Despite having a full schedule and no time for us, after understanding our predicament, they made time to see the car and find a quick solution that would help us return to Pennsylvania safely. While they fixed the car, we were ushered into a waiting room and were incredibly friendly, which also helped put us at ease. Not only did they eventually fix the problem (at no cost), they also walked us through what they did so that we could re-do it if necessary. These guys are superstars, and are highly recommended for both their expertise and their genuine care for customers.

Thinking of buying a VW? They’re the most dishonest car company. They cheated and sold terrible/inefficient Diesel engines, and now diesel VWs are worthless. Why would you ever trust this company? Sure they had a repair/buyback program, but customers got screwed. Not worth it!

I bought a Jetta Sportswagen Tdi over thanksgiving weekend last year and could not be happier. Great purchase experience. Incredibly easy and professional.

Carter Volkswagen has to be one of the best places in the country to buy a car and definitely for getting service done. Every time I go to Carter VW, I get quick service from helpful people that work there. I will definitely be back!

Always Super Helpful and Fast & Efficient with theirs work,& Very Friendly. Thank you

Purchased a couple vehicles here this place is great

I leased a GTI in early 2016 thru Carter which was an incredibly easy and straightforward process — after driving it for close to 3 years with the lease running up, I decided I wanted another Volkswagen because my GTI gave me virtually no issues and was a blast a drive. Decided to upgrade to a new 2018 Sportwagen and Im super happy I did! Another incredibly easy process. Donielle is the best. :)

The team at Carter Volkswagen are top notch.

Bill Stutzman and the rest of the team at Carter VW are awesome! Thanks for an amazing buying experience.

When I was searching for a car I questioned them about the 8 recalls the 2018 Tiguan had. The response I got was not to worry we extended our warranty so if anything ever happens just bring the vehicle in. Although this may be comforting to some I didn’t hear anything about if they’ve made their vehicles more reliable. So I decided not to purchase the vehicle. Posting on behalf of a friend:After leasing a VW Tiguan In January 2019 they have now had to bring back the vehicle THREE times to be looked at. The vehicle completely shuts down without warning creating an extremely dangerous situation for the driver. After the second time the issue occurred the dealer said they would replace the vehicle if it happened a third time. Well It happened a third time. Now both the dealer and VW themselves Are arguing about how to proceed. Additionally, they cannot help him until the end of day Monday and suggested he rent a car as they refuse to cover the costs. They told him they cannot give him another vehicle (so they lied).

Good service but you cant always get a loaner if they keep your car for more than 2 days

Went to trade in my 09 Passat wagon for an upgrade. You basically have to chase tackle and pin a salesman to the ground to get their attention. I dont know if they thought I was broke or what but I wont be buying from here or doing service here even though I just moved down the street.

Was hoping to buy a (the) Golf R. Worked with the internet sales manager, Brian Cook.He was not very familiar with the car - which was odd because theyve had it for sale for a least a couple months. I now know why. He wanted to charge an extra $1185 for the Northwest Package even though I didnt want it and it wasnt yet installed.Whoever prices trade-ins low-balled us. Completely inflexible on their offer which was $1000 below KBBs instant cash offer and $1500 under KBBs trade-in value.Carter team, theres no need to respond to this because whatever the opposite of a customer for life is, thats what we are now.

Dont go to Carter, Mullinax has much better deals

Do you guys not want to sell cars? I went into the dealership and test drive a car and was ready to make something happen. Ted rushed me out of there so fast and didn’t even give me the numbers. My husband was planning to meet me there after he got off work. Once Ted gave me my trade in value I told him I was just going to send my husband a pic of it and he said “you can just take it to him”, urging me to leave. I got the feeling he was too busy and not interested in the sale. Two days have passed and we have not received a follow up call. Going to look at this vehicle elsewhere.

I was just in the dealership a few hours ago. Walked in to get a copy of the Jetta brochure, the two females and one male who were closest to me did not acknowledge me upon entry, So i assumed they were customers at first. As i make my way to the Center of the showroom, Then one lady finally asks Can i help you in a What are YOU doing here.... kind of voice. I say i am here for a brochure. She is going through Her purse, Never gives her name or walks over to shake hands, offer a card, nothing. However all three of their eyes are on me. Until i find the brochure and can see them head on instead of through the corner of my eye. I ask if they are closing, she says they close at 8:00. Current time was 6:40. I stopped at the counter on the way out to give the salesman some chance to redeem herself, She does not. The manager approaches me, and by that time i was so heated i gave some choice words to him.At some point if they decide to respond to this posting. A work uniform being worn should indicate a person has a job..... Thats usually whom you want to sell a car to.Especially if that person has (2) full time ones.Just a friendly piece of advice for the salesmen: A patagonia coat does not always indicate wealth.....

Knowing the excellent service Brian Bradley provides; courteous, knowledgeable, and puts you at ease, I truly believe Mr. Bradley would make the car purchasing experience an enjoyable one, not an easy task. I would definitely do business with him in the future.

I had such a terrible time. We were there for almost three hours of constant back and forward of them saying the car was certified preowned then it wasnt then I was going to get another car but turns out they cant find that one then the next day after we had agreed on a car that was certified pre owned and I got aproved and I got car insurance I was on my way over and they called and said never mind it isnt cpo here are other cars i know you wont like if you want to try those.

I bought my 2012 jetta from Carter and I like it. Heath Bower, who was the salesman, is very professional and nice to talk to. I even put his name in my companys wiki in case ppl want to buy cars. I would recommend Carter and Heath.

Just picked up my new car from Bill Koch in Ballard and the experience was amazing! Tks Bill! You are the best!!!!!!

If you like VWs Carters is an excrllent place for finding cars and good service_ Bart, Emily and Patrick are very reliable service writers.

Always friendly, staff is knowledgeable and helpful.

We bought a new VW Jetta and worked with Brian Bradley. He took ok care of us during the sale process. As for service after the sale I must say Im very disappointed. I was pestered to get the original review up here shortly after the sale so I was still in the honeymoon stage. Since then I have experienced multiple issues I am annoyed by. First, shortly after the purchase (about a month) I received a piece of mail stating we where actually not approved for the loan we got and I had already made a payment on and it had our credit scores on the paper as laughably lower then our real score. After calling I was informed that this was a mistake that had been sent out accidentally. Next, we took the car in for a check up as we heard a noise that sounded like a CD running coming from the drivers side of the dash when on the highway. The mechanic was very nice but informed us he could only drive it 2 miles on a test drive and he didnt hear anything so we just ignore that noise now. Finally, I had a question on warranty the other day. I called and was hung up on three times while they transferred me to every corner of the dealership. At my wits end I called one last time and told the operator I had been hung up on three times and she said she would have someone call me back later. I was never called back.....

I just bought a beetle from Carter Volkswagon and worked with Graham Satterlee. He was exceptional! The team worked with me to find the lowest rates and went outside their normal routes to do so. I had an awesome experience and would highly recommend them to friends and family looking to buy a new or used Volkswagon.

I Will never purchase or lease a vehicle from this dealership again, found that they lac customer service skills. My wife and I leased a car from them and were told a lie at initial lease to find out at the end of the lease. Your better off taking your business elsewhere. There a bunch of Lieing manupulative salesman. If you do go there dont work with Zachary clements. He was rude And inconsiderate spoke to my wife and I infront of his whole service department. both my wife and I work in the customer service industry and the situation should have been handled interially different in our opinion.If I could I would give them negative stars.

We had some trouble with other VW dealership in Yakima and Whitefish, Montana (-5 stars). Carter was able to set everything right through their great customer service! They were genuinely concerned and apologetic for the service we received at the other dealerships! We would not own a VW, but because of the quality of care and service we received from Dans team, we have our VW baby back! Thanks Carter!!

Great service! Kind people!

New car buying experience might be ok there, but this is really really bad place to service your car. My 2014 Jetta had air conditioner problems since day one. I took it there 4 times (!) to fix it and they claimed they inspected and located all leaks (different places every visit), fixed and then after several weeks a/c stops working again. Scheduling repair involves one to two weeks wait time, and with broken a/c in the 90 temperatures this Summer its just unacceptable. After the last visit for a scheduled maintenance, they didnt even reset the maintenance reminder (may be they just reparked the car and didnt do any service?). Never going to go there again.

One of the worst customer service in my life. Waited for a long time to talk to salesperson. When the deal didnt go through, the manager just walked away.

After weeks of car shopping I had a wonderful experience with Brian Bradley..He made my daunting task so much more manageable...Thanks to the team at Carter.