I was in search of a very specific size/color of a anorak that was sold out almost everywhere and was directed to this store across the country. Called them and they were very helpful finding my item for me and taking my order over the phone, they were quick and friendly. They shipped me my item fast and free and I even received a hand written note from the employee who helped me, Kevin, telling me to enjoy my northwest fall.The item was great which is typical for Filson, and the great customer service is the kind of thing that makes you want to keep doing business with a company.

Love this store! Great quality, great service, and style. The store itself is amazing, and the staff are all longtime employees who genuinely care. You can’t beat the quality of their products, and they fully stand behind their stuff. Some of these other reviews are ridiculous, trust me, you want to shop at Filson in NYC.

This is such a gorgeous store with amazing handcrafted products. It’s definitely spendy but worth it. Wonderful friendly and helpful staff.

Staff were very helpful, immediately walked me to the briefcases and provided information on other colors/options available. Store was clean. Only took a look at the first floor, plenty of small accessories for gifts.

Friendly service and a good selection of Filson goods.

Best store in the city. Help is amazing and the product is too. And the store itself is so cool

A trendy lifestyle store with plenty of attentive service staff for rich campers.

Bought a great hoodie here thanks to Kedricks help. Really nice staff! Clothing seems well made and sturdy. Planning on visiting again in the future.

Might be my favorite store in the city! The staff was super helpful and friendly.

Great products, beautiful store, even better staff. Kevin does an awesome job putting together a super helpful, knowledgeable and enthusiastic staff who treat their customers like friends, full of great stories (especially Al). Would recommend stopping in here for anybody in the area!

I purchased the Alaska down parka for myself as a Christmas gift to me. It’s hands down the warmest and best quality coat I’ve ever owned. And it was in a huge sale! Kevin was amazing and helped me purchase it over the phone and had it overnighted to me so I had it for the holiday! Amazing quality and service.

Good quality outdoor pieces

Excellent service and clothes cut mainly for lumberjacks. Im built like a marathoner, so small shirt is fine in the body and the sleeves are too short. Sleeves are right length on medium but body is cut like a bed sheet. I stick with pants.

Between the stunningly beautiful woman that works here,the Filson attired hipsters,right out of central casting that work here and the wonderful array of high quality Filson product,the effect is simply intoxicating

Great shop!

Great store, great service, great merchandise. If you hunt, fish or shoot, lots of great gear that is functionally designed for the purpose.

This is my new clothing store for items that would last a lifetime. Very helpful staff and will make sure you leave with the perfect fit

Sad to see the company change from ‘Proudly made in the USA’ to largely a long catalog of imported goods.

Been here a couple of times. For their grand opening... For their waxing workshops... For general purchasing needs... Etc. Overall, this flagship store is everything youd imagine the store to look and feel. Its even better in person. Rugged, outdoorsy, modern, and useful. The sales people are nice. They dont push you to buy anything and if open to help you with anything from how to wax, how to send back a product for repair, and general products. Most people who come in are loyal filson enthusiast of the community. They wear filson for years and you can tell. The other people are those who wear it for fashion which is fine too. Theres a sales twice a year and usually the discounts are about 50% off. However, the things I like that are limited edition are usually not there in the sales. In my opinion, the most worth it products are their Mackinaw wool and bags with bridle leather which I can attest to last years. I have had one of my zippered totes since 2011 and it still looks great. The other items are just not worth it for the prices like a Uber small coin purse that didnt have a handle keychain for $75 and it was smaller than the palm of my hand. But... Overall great store to peruse and maybe get something that can last you for years to come!!!

Solid products, made with high quality materials and great craftsmanship, worth the price paid for.Bags are perhaps the primary product of the brand but other products are completely worth trying.Very friendly and polite staff, helpful too, store is located at prime location as-well. Great collection.Must try.

This is what I guess I would imagine a Filson store to look like. It has way more taste and charm than it needs to. The staff were very helpful. Not everything was on display but they had everything in stock that we inquired about. Its not a huge space, but it is bursting with all sorts of things. There is also a well stocked womens section upstairs.

Great products but zero customer service. I went in to buy a work bag but the staff was too busy hanging out chatting among themselves to even make eye contact, let alone ask if we needed help. The item I was interested wasn’t even tagged for me to self navigate.I followed up with a letter to their customer service e-mail which fell in deaf ears as I received no response.I’m new to the brand and my take is that they’re arrogant across the board. At this price point some service is in order.

Ive shopped Filson online for years. Walking into this shop, tucked away and unassuming on Broadway, I have to say: this is exactly what a Filson brick and mortar should be. The design of the store is like walking out of NYC and into a log cabin in Yellowstone. The authentic feel and the odds and ends that decorate the walls make shopping here a true experience, something that so many other brands fail to provide in a shop. The staff are incredibly helpful and seem to really enjoy the product they are there to represent. A plus: they frequently have items in-stock that are sold out online.Overall just an exceptional shopping experience. Its the kind of store that you will start finding excuses to shop in.

Such an awesome store! If you want to look like a badass fashionable lumberjack then buy your wardrobe here! Amazing decor in the shop as well, feels like a log cabin or woodlands outfitters dream space.

Great products, great staff.

Had never heard of this place before. Looked like my jam, so I walked in and found one of the best fitting and comfiest flannel shirts ever. Wish they had a location in Texas

Very cool retail space. Staff were welcoming and proud to show off some of the unique design features, artwork, design etc of the store. Got a friendly hello from every staff there. The gear and clothing is built to last - you’ll spend a bit more for stuff that’ll last forever. Worth popping in even just to check out the space.

Biggest fan as well as one of my favorite brands and excited that they now have a physical location here in the city, but unfortunately they did not stand by there product. I purchased a shirt from a third party and only wore it once awhile ago - although I knew it was to late to return they could have at least offered me a discount for me not being satisfied. They literally did nothing for me despite the brand having a guarantee on there products. Im really disappointed

I enjoy the brand and quality of Filson, as I shop at their union square location for my grandsons. However, I am truly disappointed with the management team there. As I am a proud gma of my two bi-racial grandsons. I notice after shopping at this location for over 6 months, they DO NOT hire or promote anyone other than that of Caucasian race. Which leaves me with no explanations for my grand boys.Its 2019 for goodness sake, BE MORE DIVERSE, BE FAIR, BE EQUAL!!!!!

My wife and I went to the Broadway store Sunday (day 2 of opening). (I kinda enticed my wife with the oyster bar they set up). Yet, she was impressed with most of the Filson wares as well as the store itself - as was I.The store was quite packed with those wanting to take a look see and partake in the festivities.The store has 2 levels - womens clothing being on the second floor. The staff was extremely friendly and helpful. The store is fairly small but I suspect they have more clothing and different sizes in the basement. The actual beams and wood are from an old barn in the Pacific NW and give the store a good vibe.Filson has been around for over a hundred years and they had their first NYC store (Old Jones St in NoHo) a few years ago, which I like also. I think this makes a great addition to the brand and makes buying a lot easier for those interested in the getting Filson products. I wish both stores only the best!

Love the product, high-quality, totally worth it. The only thing is, like someone else mentioned in another review, it feels so dominantley white in the store. I get its branding but I cant help but feel unwelcomed in the environment even though the staff were very kind to me. I ended up not buying anything and will rather buy online if I do end up getting something.

Al looked after us well, advice on the products and company ethos, great store and great service .

This is one of the most awesome stores Ive ever been in!

Everyone was extremely helpful and knowledgeable. The store was very inviting. Will be back soon.

Classic

Love this place, expensive but high quality gear.

Filson did a great job with this location and the staff who work here. It is that combination of comfort and service that make it so much easier to part with many many dollars for their rugged bags.

Went in this evening to buy a vest and was shown basically every style Filson has. Ended up with the perfect fit, fantastic service thanks a ton guys.

Beautiful aesthetic for the store and clothing. Quality products at an appropriate price, staff was great.

Super shop. Top quality

Great store, excellent customer service.

The best

Super friendly staff and fabulous merchandise. You cant wear it out!

This place is heaven. I didn’t end up buying anything, so I figured I’d leave a good review to assuage my guilt. The people working were incredibly helpful, and dug through their inventory so I could try on a coat (one I mean to purchase when it gets a little closer to wintertime) and they brought me the size I requested, and one size down, since the aforementioned coat tends to run rather large. I’m glad they did, because now I won’t make the mistake of ordering the coat a size to big. The Filson website itself suggested I order a size even bigger than the one I initially tried, which would have left me absolutely swimming in excess coat. Anywho, I’m definitely going to come back to purchase the coat when I finally do, this store is great. I found myself exclaiming “this is like Willy Wonka’s factory”, and for people who love the Filson brand, it truly is.P.S. the vintage Levi’s they sell in store are not only wicked cool, but worthy of a visit all on their own.

Love it. Best bags in the world. Wish I could afford them!

Staff were so helpful and welcoming in the New York store.

If you love Outdoor Clothing the place to be Filson

Great new store for rugged menswear.

Expertise, quality and purpose clothing.

Great space, cool staff, quality clothing...

Beautiful but expensive rugged clothing

10/10

Great guys

Love Filson

The most beautiful big apple shop.

The atmosphere of the store is fantastic! Products with prices above average, due to the superior quality. Show!

Absolute secret tip