Great service and great product. I wanted to section off my open one bedroom to make it feel like a more private and cozy space. They were able to execute my vision perfectly and they seem high quality, I hope to get many years of use out of these.
Great company that truly stands behind their product and will go the extra mile. We had a somewhat unusual project - installing a glass partition to close off a lofted home office space. After some initial confusion with the sales rep, Johnathan Tolbert (installer) and Eric Redman (customer service) worked with us to make sure that the system met our needs, even when we needed to make some adjustments to the design. In the end, we are very satisfied and the finished product looks fantastic!
I want to concur with the recent remarks that I read about the Sliding Door company. I had my sliding door install in Aug. 2018. I had entered into a contract with them in May. While they have an office in Seattle, you will primarily deal with the company located in another state. It was kind of interesting getting the installation date set, I had to call to several numbers and it took longer than they slated.I was happy with my door in many ways. It looks great in that space. But after some months of regular use, what I notice is that the door on the frosted end holds smudges and marks. On the other end it it is like regular glass. At Instatation they give you a cloth and their special glass cleaner to clean the glass but it does not take these marks off. These are finger marks off your hand (if you happen to have more oil on your skin) they will appear. In October, a technician came out and took care of it by spraying acetone and wiping it down immediately. He suggested that we place a bigger hand grip on the door (at a cost) but I declined it because it would ruin the aesthetics of the door. He was friendly and very nice.But when I called again (the following February) to see if we could get flip the door to see and have the frosted end in the other side, and glass end as you come down the stairs, I would have to pay for a service fee of $250 to just have the technician do come out. They would have to take the whole door back to the warehouse and I am sure that would cost another huge amount. Their service and care of product remains problematic.I love the frosted glass, BUT NO ONE TOLD ME THAT THERE WILL BE THESE MARKS THAT DO NOT GO AWAY WITH JUST THEIR WINDOW CLEANER! I see that my doctor’s office have a frosted glass and I noted that on both sides their product have the glass finish - so I know this can be done, but not by the Sliding Door company!
We purchased frosted glass sliding doors for our pantry in 2011. These doors get heavy use all day long and have held up well. Recently one door started rolling back from the door jamb (not staying closed). I contacted the company and in one day they found our records and offered us free wheel replacements and our choice of trying to replace them ourselves (with written instructions) or having someone come to the house to do it for a fee ($250). I am impressed with this level of customer service, nine years after we purchased their product and would gladly order from them again if the need came up.
Initially we had a hard time getting someone to help us. The Seattle store was having difficulty with employees. Kristi Kehoe ended up helping us in the end and she was great. The Pandemic got in the way of our order so it took almost four months start to finish. The installers were great, very courteous and did an excellent job! Were extremely happy with the finished product, the doors are very high quality and beautiful.
Great quality products. Customer service is very generous when supporting current customers on wear and tear issues.
Great experience. We had an entire wall of old 80s-era, hollow-core wood, sliding doors and one swing door replaced with elegant metal and milky-white glass. We followed 90% of the prep instructions, and the installers took up the slack we missed without any complaint. Very professional. Super satisfied. Highly recommend The Sliding Door Co.
Quality product and their customer support is top notch. This was the first time we chose them as a supplier and were very happy with the product. Theyre going to be very successful delivering the customer support that they do.
I recently had the pleasure of ordering a door system through this company for a commercial project. Cale was so helpful to work with, great with follow up too! I am impressed with the quality and beauty of the door systems, and look forward to my next order.
The team at The Sliding Door Company (Eric, Johnathan, Trevor) are great professionals to work with. They were excellent all around from initial scheduling through great service and maintenance on my doors. Really appreciate your service!
The sliding door company was recommended by a friend of mine and I’m glad she did!I’m localised in Portland, so we communicated over emails and phone about the design which was very smooth and easy. Somebody came from Seattle to take measurements and 2months later I got my beautiful sliding doors. Everything went really well. You’re able to customise every details. Very good service. I would defined recommend this company as well.
Cake Frye is fabulous to work with. He is a thoughtful and patient person. He was always quick to respond and was able to help with every persistent question I threw his way. I highly recommend him!
I really want to thank Kathy Munguia for the service she provides. I felt as if she really cared by the great customer care she provided that I don’t always see. I can tell she operates at a higher standard and is a true testament of how a company should provide customer service. My family truly thanks Kathy and Miguel for getting my door back on track (no pun intended) and rolling again.Matt Nelson
I am a repeat customer of this company. Each time I was extremely pleased with the customer service throughout the process. Chris was most helpful and the installers did a fantastic job. I would highly recommend this company.
Prompt, professional and competent service at a great price to service doors that were originally hung over 11 years ago. Overall fantastic experience and our doors are working great!
My experience with The Sliding Door Company was one of the best with any that has worked on my house. From initial contact to consultation, delivery and installation, they really treated my project like they were doing it for their own home. Excellent service and attention to detail, answering every question and concern I had throughout. I would highly recommend them for your project.
Hi there! We had a great experience with The Sliding Door Company. Yes, it takes some time for the doors to come, but now that they are in the room looks great. Special shout out to our installers Jonathan and Kevin who worked really hard reduce the visible gap given that our walls were not perfect, and also were sweet to my kids. Thanks!
Great service from the Seattle Siding Door Company from the initial showroom visit to installation. High quality doors. Not only do they look great but they function perfectly. Would highly recommend.
Excellent installers. Did a wonderful job. Thank you so much.
Just wanted to take a minute to warn others about the terrible service these folks provide.I ordered my doors on June 2014, to be delivered in September. First the doors were late and then they botched the scheduling for delivery a few times. I finally got my doors in the middle of October.When my doors arrived, they were BROKEN!!At that point they were nice enough to offer to replace the doors for me and waive the installation fee. (Which realistically was the least they could do)Fast forward 5 more months and my new doors arrived. As they were being installed I asked the installers about the installation fee, and they again confirmed that it would be WAIVED.One week after the doors were installed, the installation charge SHOWS UP ON MY CARD STATEMENT. I promptly called and Aimee (the person in charge in seattle) says there is nothing she can do and that I have to email James.I email James, who again was described as the only person who can help, but of course, he never got back to me.I know there is not many options in the Seattle area to get sliding doors. But given my experience THE SLIDING DOOR COMPANY SHOULD BE AVOIDED.
Great to work with, got my doors repaired under warranty, thanks! Not a one person job!
We thought that the entire Sliding Door team did a great job, from sales to scheduling to installation. The doors look beautiful and we are so happy with the entire experience!
Cool stuff. They lose a star because they have absolutely no stock in the US and it takes 8 weeks to receive orders.
My experience with the folks at Sliding Door Company and Space Plus has been a very good one. The product is beautiful and a great solution for our business, but it was my interaction with the people working there has left the most positive impression on me. Specifically, the duo that installed the system for us. Johnathen and Kevin were timely, considerate, and professional. There were a few hiccups uncovered with our design upon installation that required a couple of return trips but these two individuals made it all work in the end. Along the way, Johnathen was able to work with my feedback and preferences and he designed revisions that ended up delivering on the companys promise. Johnathen and Kevin cleaned up the space after each visit and were considerate of the neighboring business as well. In hindsight, I would have taken the time to visit the showroom to get a better feel for the product prior to purchasing, but the solution we have meets our needs. Good company, good product, great people.
Great customer service
Great service