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CUPS Frozen Yogurt
700 Plaza Dr, Secaucus, NJ 07094, United States
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CUPS Frozen Yogurt
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Li
Review №1

They have all types of yummy flavors including vegan and gluten-free options.

He
Review №2

Great frozen yogurt with lots of toppings to choose from. A bit expensive but no more so than other frozen yogurt places. ($20 for three moderately filled cups and toppings). The counterperson was friendly and overall it was a good experience.

Mi
Review №3

Yummy quick Spot for 🍦 🤤

Ch
Review №4

We were not served today. Interestingly enough, we were not greeted by friendly staff (which is normal customer service-that we get from either of the young ladies that work here). We are regular customers. Today we weren’t greeted and were questioned about why we came in. It was almost as if we didn’t belong there to patronize a business (during a pandemic whilst other businesses fail all over). We couldn’t help but think the fact that we were turned away was because we were hooded (bc it’s winter), masked (because it’s safe), and BLACK (because that’s how we were created).A weighed cup of fro-yo during frigid temps is a stretch but also celebratory for the team. We celebrate wins. Today, not only did you lose out on customer(s), but you also missed out on a great review, not only here but everywhere PR speaks on customer service experiences. To the manager that delivered this atrocious behavior to normal, repeat customers... never judge a book by its cover.#BoycottCupsSecaucus for Racial Profiling.

an
Review №5

I have been to cups a million times and I still go there on a daily now, with ny friends and my family. I love the people who work there, especially Danielle and Jeimi, these two girls were super sweet and it is noticeable that they take their job seriously, they greeted my family and i with such kindness and made sure we were happy with our choice in flavors and toppings, they were sweethearts and made the place light up, which is better to the cups in clifton, where the workers are rude and act as if they do not want to be there, the service they provided was upsetting to see and deal with. Secaucus cups is my favorite, keep up the amazing work, You will see me soon!

an
Review №6

Amazing service, extremely clean, came with my family and had a pleasant experience! The staff was LEGENDARY, Danielle helped when it came to my order and did an AMAZING job !! Definitely coming again !!

Ya
Review №7

Good froyo

G
Review №8

I took my friends and their children here and they loved it! I tried their cake batter, sweet coconut and vanilla custard flavors. Vanilla custard was my favorite. Will definitely visit again.

Ir
Review №9

Horrible service! I was there on January 16 at 3.30 pm. Rude woman works in this establishment! Disrespectful attitude towards clients. Change staff, dont spoil your reputation

El
Review №10

Nothing special Fro-Yo. Expect a little better for such a large shopping area (especially across from the movie theater). Not a large assortment of flavors. Bathroom was out of order and they didnt refill the hands sanitizer 🤔.

Ya
Review №11

Relaxing night

Li
Review №12

I will definitely come back. I accidentally left my phone on the counter and they were so nice to hold it for me. Thanks again

Ch
Review №13

So I love frozen yogurt and I live close by this location and go all the time. When I go in the early afternoon I am greeted by the man at the register with a smile BUT if I go in the late afternoon/evening I am welcomed with a dirty look by the women at the register and makes me second guess going into the store. I am a believer of welcoming the customers to recieve a positive influx. I suggest the employees to be trained in costumer service.

Jo
Review №14

Walked Into the establishment for the first time ever and The door was open not locked. As soon as we walked in the girls working stopped my partner and I immediately saying that they were closed. Again the door was unlocked. I asked why the door was still open if they were closed and the girl at the counter said we are closed again. There was still 5 minutes before they closed. I feel as though we were two gay men coming into the building that they said they were closed already.

Ni
Review №15

The selection was awesome. The first time I tried this place I was hesitant because Ive had a few bad experiences. I have to say hands down this is the best. I am from California and we have them everywhere. I had the Cake batter flavor with Strawberry syrup and Brownie squares. The brownies were so moist and just blended so well with the cake batter flavor. They change the flavors out by the day with a few consistent ones. This place is a must try!!!

C
Review №16

Great frozen yogurt.

Be
Review №17

The frozen yogurt here is so delicious! Sad to say that the flavors are limited so Ill remove a star. Another one star for the lady who is not totally rude but not paying too much attention because shes wearing an earbud.

Al
Review №18

The girls working here were not on point.. the floors were dirty, the machines were watery and dirty.. overrall terrible experience. I remember when they first opened this location it used to be the best, completely different now and it’s a shame.

Da
Review №19

The yogurt was fine. Was disappointed by the young lady behind the register with ear buds in her ear instead of focusing of serving customers. After asking about one of the flavors that was out she curtly replied Ill go check. A couple minutes later she came back but didnt say anything. Be friendly, smile, and help your customer. I didnt really get any of this at this visit to cups.

Se
Review №20

Good customer service, good people skills, good atmosphere, decent prices, and well kept.

Ya
Review №21

Frozen yogurt was great. What wasnt was the staffs attitude. The two girls working on 6/1/18 in the evening had a terrible attitude. Although, they didnt say much you could sense it. One of the girls that was cleaning had a wet floor sign against the wall and it fell against the back of my ankle, scraping me. She came over only to pick it up and didnt even apologize or ask if I was okay.My sister also purchased two cups to go and asked for a lid. The first time the cashier placed the lid over the cup probably not realizing there was two or something. Im not sure, but when my sister asked for another lid, the girl gave her another saying HERE, not too loud, but you could tell it was with an attitude.Nasty and ghetto attitude is not appealing in a workplace and certainly not to customers. These girls are clueless as to what common courtesy is.

Jo
Review №22

8/28 @ 9:40 PM. Horrible experience, decided to take my wife to have a desert after the movies. First time visiting this establishment and it will be my last. Upon entering the door, thw girl working there was with an attitude, didnt greet us back and was annoyed when we asked if we could try one flavor before purchasing. She proceeded to give us the small sample cups with and attitude. Once we were ready to pay, we were standing in front of the cashier waiting for her to decide to approach us and charge us. My wife had to shout that we were ready to pay. She charged my card and when she return it to me she basically threw it in my hands. Very rude person, she has not sense of customer service. Will not be coming back to this location. First impression are always important, and from the service I received today I wont be give my money to this business again.

tr
Review №23

Friendly staff, good quality fro-yo. Outdoor seating available

Ma
Review №24

Fun delicious place to go to. The ice cream is unique & fun to try, & they do fun shapes for the kids to enjoy.

Ja
Review №25

The floor was filthy. There was a problem with one of the dispensers, made a mess when we tried to sample the flavor.

Ra
Review №26

Helpful staff and nice flavours. My first time having Frozen Yogurt. THUMBS UPP 👍

Me
Review №27

Great Yogurt. This past visit it seemed as if they were out of a lot of flavors.

La
Review №28

Ten flavors at any given time, including sorbet, sugar free and frozen custard. Any topping you could wish for! Younger staff but thats expected. I am a froyo fanatic and this is the best place Ive tried.

Ai
Review №29

Pretty good love the yogurt the only thing is that when its packed they need to clean after the mess

Pe
Review №30

They dont have many choices and a couple of the machines arent freezing place looks nice but if they dont have freezing ice cream a should just get ice water

Ma
Review №31

Good frozen Yogurt, if you wanna come with family

Jo
Review №32

Mediocre. The slogan frozen yogurt - thats hot! is so bad it makes me roll my eyes so hard that I snapped my optical nerves and now Im blind. Way too expensive, the staff is usually hiding in the back doing something more important then ring you up.

An
Review №33

Exellent choice of frozen yogurt and different toppings.

N
Review №34

It was closed. Google hours are different than real hours. I asked her to change on Google she said, we care whats on our website. Really? Google is not bringing them any business then.

Jo
Review №35

Clean place, and great choices

Ye
Review №36

Great Ice Cream and a wide selection of toppings.

Va
Review №37

Horrible experience... staff was rude and the girl working was more interested in talking to her friends. Literally heard her say I think this stuff is stale.

Me
Review №38

It was nice pretty yummy

An
Review №39

When weekends come or when is to hot and u want frozen yogurt this is deff not the place for it since they never have any flavor or if they do they are melted

Ma
Review №40

Good fro yo but dont have new flavors very often.

Ел
Review №41

Disgusting customer service

Do
Review №42

I am a costumer in this location but right now I was there with my dad and the guirl has a face like she hates her job and also the liad of the coconut flakes container felt down when my dad was adding some in his frozen yougurt. So I picked up from the floor and give it to the girl who was at the cash register. She didnt watch it or rinse it and just cover the container like nothing happend. This is discosting, the girls from last year were more clean. The girls that they are hiring now have no sense of hygin 😕. A lot of people walk into this location every day and there are a lot of germs on the floor. 😷

Ro
Review №43

The frozen yogurt here is delicious!!!👌

Ju
Review №44

One of the workers said their chocolate machine was brokenAnd in the next minute it turned back on . They also have a few flavors I recommend toGo to menchies not this place.

Ma
Review №45

The attitude is horrible and I came with my kids and they said”That the bathroom is for employees only” and I didn’t even say employees only and they said”sorry not my problem”it’s just horrible I recommend somewhere else

Ra
Review №46

Excellent products. Sold by weight.

Ty
Review №47

Ive been there twice with my granddaughter. She introduced it to me. I love it

Ja
Review №48

Great after watching a movie

Mo
Review №49

Amazing Ice Creams ! ....great location.

An
Review №50

Not bathrooms, since when a public business like this prohibited the use of bathrooms?

Ni
Review №51

Mmmmmm

Za
Review №52

Taste like poo

Pu
Review №53

Really good froyo

To
Review №54

Cant beat hand selecting your ice cream and toppings.

An
Review №55

Location closes at hours not posted.

EL
Review №56

Amazing afternoon delight

Da
Review №57

Love cups

Al
Review №58

There is no bathroom inside,

Ma
Review №59

Love this place

Ig
Review №60

Very friendly clerk!

Gu
Review №61

Insanely overpriced and not much flavors to choose from.

An
Review №62

Taste great

Bu
Review №63

Its gooodd

So
Review №64

Expensive but delicious.

ar
Review №65

I like

Ju
Review №66

Terrible service 😡😡😡

El
Review №67

#DELICIOSOS We always enjoyYour Attention Is Very Nice🍨🍫🍧🍭🍬😍🦋👩👧👦#CUPSFROZENYOGURT

Zo
Review №68

ICE CREAMS, DELICIOUS😋

Li
Review №69

Delicious ice creams very rich

Ma
Review №70

Very bad service can not use the bathroom to wash Hands and do not lend the door has a key I do not return anymore

Vi
Review №71

Hygiene and customer service 😍

Ol
Review №72

I love it 😋😋

王立
Review №73

Very good, actually it is ice cream

Ja
Review №74

🍨🍧🍨🍧

Information
42 Photos
74 Comments
3.9 Rating
  • Address:700 Plaza Dr, Secaucus, NJ 07094, United States
  • Site:http://cupsfrozenyogurt.com/
  • Phone:+1 201-293-4486
Categories
  • Candy store
  • Frozen yogurt shop
  • Dessert restaurant
  • Dessert shop
Working hours
  • Monday:12–9PM
  • Tuesday:12–9:30PM
  • Wednesday:12–9:30PM
  • Thursday:12–9PM
  • Friday:12–9PM
  • Saturday:12–9PM
  • Sunday:12–9PM
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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