Have always wanted a La-Z-Boy recliner so finally visited the store in Severn for some hands-on research. Prior to visiting the store I had already browse online for what models I thought I might like.Once in the store, the store manager was extremely easy going, with no hassle or pressure. He casually asked about my preferences and showed me various models and options around those preferences. I could tell he was carefully listening.Additionally, the more feedback I provided, the better his recommendations. Once we narrowed our options to a model, he took extra steps to find discounts and get us the best pricing. When I had approval questions, he carefully listened and even find ways to physically demonstrate some of his recommendations, like my desire for a riser, and cleaning / furniture maintenance.Overall, it was a great experience!

We had a great shopping experience at this store location. Our sales manager was helpful and not pushy. We were able to complete our living room furniture order very quickly. Now we wait for delivery!

UPDATE: Just received my recliner on Oct 2 that I ordered in January.Have only had the chair 1 day and the power remote is already not working. DO NOT WASTE YOUR MONEY ON LA-Z-BOY!!ORIGINAL REVIEW: Would love to give it Zero Stars but cant. Ordered recliner in Jan, delivered in Apr but had the WRONG features. Went back to the store, correct item was re-ordered. Called to check on order in Aug and they told me it was arriving the first week of Sept. Just called again, since its Sept. 22 and I havent heard a word from them. Today, Im told that its arriving the first week of October. Unless you are willing to tolerate substandard ordering and 10-12 months for deliver, DO NOT pay the premium prices that they gouge you for! Over $1500 and 10 months waiting is unacceptable.

Great service from our sales person, Neway. He helped me find a sectional that fit my small-ish space. No pressure or hard sell at all. I am very happy with my purchase. I got the Collins sectional in Ivory which is more like a beige.

Impressive display, variety. Max, who assisted us, was attentive but, gave us space and time to check on sofas.The entire process was easy, including the financing.We are pleased with our find and look forward to receiving our new sofas in near future. Covid has put delays on custom-made its.s, which we had anticipated.Highly recommend Lazy Boy products. Staff is excellent, products first-rate. We are repeat shoppers for certain.

The store was nice and clean. The sale person was very patient, polite and professional. The transaction went smoothly without any problems.

I paid for my Chair in full ($1,500+) and it took almost 4mos to have it delivered to my house and then the guys had do repairs to get the chair to work properly

My whole experience from start to finish was very good. At the showroom the salesmen were knowledgeable at no time did I feel pressure that I would expect from sales people. Upon delivery the personal were on time and Courteous. It was a basement delivery with some tight corners but not a single complaint from the gentleman. Only down side was the 6 month delivery time but we were not in a hurry so that wasn’t a big concern to us. We would definitely shop here again

The salesman Jason was awesome. The best experience I have ever had purchasing a piece of furniture. He was very kind & accommodating. Also helpful & knowledgeable. He made it easy & carefree even helping me load the furniture when I had to make arrangements to have the piece delivered to the store for pickup as I wasnt able to wait on the delivery date because of my spouse coming home from surgery. Bottom line is he made it happen & I would highly recommend him to anyone & will seek him out as our salesman for future purchases. Thanks Jason! Your great

La-Z-Boy customer for LIFE! I bought a recliner online without trying it in person. It arrived and was way too small for my body type. I emailed corporate and a week later it was taken care of...new bigger chair on the way for minimal cost difference, old one scheduled to be taken back. Couldnt possibly be happier with the service!!!!

Great customer service. Neway Hadgu is an excellent Sales Manager. Knowledgeable, helpful, friendly, answered all questions and gave us solid ideas we could use. He’s a great asset to the LaZBoy corporation!

We bought a new recliner in May was told it would be delivered on june 8th during the 3rd week of June i called and was told now the 2nd week in august. I called again and was told now it will be september 2nd. I called again when no delivery had showed up after taking off work 3 times. They told me they had no idea now when it would be delivered. Now finally september 22nd the recliner finally showed up. Their customer service is nothing but a bunch of clueless liars thet will tell you anything. When the drivers showed up they didnt protect their shoes and tracked mud across the house and neither of the men wore face mask eaither. Never again with lazy boy.

Great spot! Props to Max Cline, the Store Manager. He saved my wife and I about $2k on our new furniture.

Great Service and Delivery. Love my new recliner!

I walked in a few minutes before 11 on a Sunday morning. Max, the store manager, greeted me. I told him I needed a sofa that was in stock and could be delivered in under 3 weeks. He showed me one which was not to my taste. The second one was perfect. Sold! He also helped me find a chair that met those same time frames. I was in and out in 20 minutes. What a great experience. Thank you

Max, the store manager gave us precise recommendations tailored to what we were looking for. Very happy with the experience and reasonable price.

Quick service and they had what I wanted. Very nice staff. Great quality furniture. However one of 2 reclining ends of sofa does not work. It is supposed to be corrected this week.

The Sales representative greeted us at the door with friendly good morning. We informed him we were just looking and explained what we were interested in. He showed us examples of furniture we interested in and the different fabric that was available. He was in NO WAY pushy and we enjoyed conversations with him. We ended up purchasing a couch and two chairs. Although it will be a while until they arrive, we are still happy about the purchase. We have been buying La-Z-boy furniture for about 40 years.

Hello. I want to detail an experience at the La-Z-Boy store located in George Claud Blvd, Severn, MD 21144 .In short- missing employees, not greeted at store, when employee showed up was uninterested in helping and acting very aloof. I am in crutches due to an injury. Every furniture store I have visited so far today has a wheelchair available- Ashley, Value City Furniture- but I was told you guys had no courtesy motorized scooter or wheelchair. I left store right away and truthfully I was ready to buy today. I am a sale you guys have missed.

We had really good service and once we decided on the furniture we wanted it took no time to finish up.

Greeted by a knowledgeable and personal sales representative named Max. Directed us to the selection area for the piece of our interest. He explained different features, options, etc. We made our decision and because we were in need of the piece sooner than a custom order would accommodate, we purchased the floor model (which was in pristine condition).

Was greeted by Max Cline. Found him to very knowledgeable and professional. Gave us enough space to browse around, but was close enough to field any questions we had. All said and done we ordered a sectional for our family room...which was not our intention on this visit. And Max..if you get tired of furniture..Im always looking for good salespeople.

The salesperson was very polite and answered all my questions about the recliners. She went out of her way to get the information I requested. I am very pleased with the recliner I purchased and will come to La-Z-Boy again to purchase furniture again.

The store manager was very welcoming and professional. He gave my wife and I many options to choose from. Described in detail the qualities of each choices we made and allowed us time and space to consider our options and then intimated him of our final choice. The sale was writen and sealed. I will not hesitate to recommend this store to my friends.

We decided to just stop in the store to browse. Julie approached us and told us about the great sale going on with zero interest. She was professional and friendly and close enough for questions but not pushy at all!! She made shopping there a pleasant experience. So much we bought a beautiful rocker recliner! She showed us all the fabrics we could get the chair in but left us to go through the fabrics without standing over us. She was extremely helpful and patient. We decided to make a purchase that will take about 6 months to have the chair conmpleted. It is worth it!!! Hope to work with Julie again and told her manager how helpful, professional and friendly she was without being pushy as we have found in other furniture stores. We love Lazy-Boy stores and wish them a long future in business. Great quality with comfortable shopping. Julie is the best and will deal with her in the future. Hold onto her but please make her feel as valuable as she is!

The store has a nice inventory, well laid out. Manager Max Cline was very professional, and extremely helpful. Was a great experience !

Great customer service. Provided detailed information with helping me select my sofa

Millicent was excellent and kind. She greeted my wife and I at the door, upon entering the store. She helped us to feel welcomed and assured that we would be taken care of. Millicent allowed us just the right amount of service and time alone to make our decision. She is a big reason why we went with La-Z-Boy.The Victorys

I really enjoy my sale associate. He help me over the phone to buy a recliner, because I couldn’t come into the store. I have a cass on, so he text me pictures of different recliner. I made the purchase over the phone. I was very pleased with Jason at the store in Severn me.

Great store excellent customer service and the furniture is fantastic. I highly recommend La-Z-Boy for your next furniture purchase. Best quality furniture.

They make good quality furniture that will last a lifetime. The only thing to be mindful of is that delivery of your furniture usually takes a few months after you purchase it. Solid furniture built fresh in America takes some time...

First chair had an issue. Store replaced immediately. We were extremely impressed with their customer service! Thanks LZBoy!

Great sale on fantastic furniture. Plus got a military discount. Highly recommend.

I am moving up here on short notice, had to obtain furniture immediately and they helped me at this store to find and choose furniture that they had immediately available. No pressure or high pressure, just showed me my options and we had it loaded in my truck within 20 minutes

I ordered our couches in August (over $5k) and there was a few months lead time on delivery...fine...then we got the couches and not but 2 weeks later after only sitting in them a few times, a part broke on one of our reclining seats so I called to get it fixed. Then I had to wait weeks to hear back from a tech just to schedule us for repair. Then we had to wait 2-3 months for the repair tech to come out and now the repair tech is telling us he has to order the part which could take months and then we have to schedule someone else to come out and do the repair! I am so livid that I even bought from La-Z-Boy. Theyre supposed to be the best and my experience with them is just not good at all. Ill never buy from them again.

The quality of the furniture is unquestioned -- thats why I ordered the loveseat to match my recliners! Love the fabric, and all the pieces are very comfortable. I dropped one star because, while I knew there would be a couple months delay due to supply chain issues, it took almost 6 months to receive my order abd the store did not communicate with me at all about the additional delay.

We purchased a recliner 9/6/20 and paid in full with the expectation of getting the chair in 14 weeks. Upon purchase, we understood it could take this long as we picked a fabric that was not in stock. The salesperson was very kind, professional and optimistic we’d definitely have our chair before Christmas. As Christmas neared, we were anxious to get the chair but not once did we ever get a call to update us of our order status. Rather, we’ve had to call on a semi-regular basis to keep getting told of continued delays. After Christmas came and went, we called for an update and was told our chair was en route to the local warehouse and we would be called to schedule delivery within 48-72 hours. 4 days later, still no word so we call again to be told our chair is delayed until mid February! So the chair went from being on the way to now not being available for still another month?! The sales staff was friendly and apologetic about this mix up but it’s still beyond frustrating that no one seems to know what’s actually going on with getting our recliner. It’s also crazy that La-Z-Boy keeps sending us promotions to buy recliners at these amazing deals... why keep selling if you can’t fulfill orders?? At this point, it’s been over 4 months with at least another month to wait..... very disappointed.

I have had a great experience each time I visit the Severn location. I highly recommend Jason for he provides excellent service. He is very helpful and extremely patient. 5 Stars

We came to LaZBoy back in October. The salesman was friendly and courteous. After making my selection I ended up coming back the next day and changing the fabric choice. It would have been nice to have had help with all the swatches!!

The experience was very quick and easy. The furniture is made well, and is a great value.

After being ignored by two associates upon walking in, (one deliberately went to the people who walked in after Us because they were older and she probably assumed we were too young to buy anything), but luckily we were greeted by Jason and I’m SO glad we were because he was absolutely WONDERFUL and much kinder than the others who work there. He was patient, informative and extremely helpful in helping us purchase two sectionals, a couch, an entertainment center and a love seat for our new home. If you are ever in need of a warm and kind person to work with when purchasing furniture, I HIGHLY recommend going when Jason is there. My five star rating is specifically for the amazing treatment received from him. Any other associate will judge you upon your appearance on whether they want to assist you. :)Thanks Jason!!!!!

Initial experience was great! The manager, at the time, went out of her way to assist us. However, we ended up waiting twice as long for our order. What would have been helpful was communication. Nobody contacted us to inform us of the delay or when part of our order arrived. We had to call and had to search for information about our purchase. When the whole order finally arrived, 4 months after the original purchase, there was minimal acknowledgement or concern about our experience. Poor customer service!!

The buying experience was fine. The young man we worked with did a great job. The problem has been the delivery of our order. We were told at the time of sale that it would be 14 weeks to get our furniture due to COVID. Well, 14 weeks came and went and we never heard a word from La-Z-Boy about our order. We finally went back to the store and talked with the same gentleman that had sold us the furniture. He told us it was going to be another two weeks, but was surprised we had not heard anything. He was kind enough to take off the delivery fee for our order, so we were pleased with that. I would recommend the store, but with the warning not to expect your furniture anytime soon.

Excellent customer service. Jason was extremely patient and helpful. I was overwhelmed initially because I didn’t know what I wanted. Jason took his time and made sure he showed me all of my options.

I purchased a recliner Max was my person that waited on me he was very nice and very helpful in helping me to select something for my knees I will be by there again you have a great person there in Max

In the market for a recliner. Our sales representative (Neway Hadsu) was very knowledgeable and professional.

Great customer service and the inventory is high quality!

Max Cline provides great service. Very pleased!

Bought a high leg recliner from Lazyboy recently. I couldn’t be more happy with the service I received. Upon entering the store I was welcomed by a gentleman by the name of Neway Hadgu. He was so helpful. He offered suggestions and helped me pick fabric. And when asked, he he gave me his honest opinion. I couldn’t be more pleased.

I visited the Severn La-Z-Boy store on Saturday, June 6, 2020, to look at a recliner I was interested in purchasing. My husband had visited the store a week earlier & chose a few recliners he thought I would like & took pictures of them for me. When I saw the price of the chairs I thought I would look at them but would not likely purchase one at those prices. Additionally, I was looking for a fabric-covered recliner but they only had leather in the showroom. When I first saw the recliner in the showroom it was love at first sight. Once I sat in the leather chair there was no doubt in my mind that I was not leaving the store without ordering it! Barbara, who was our salesperson, was just lovely and clearly knew her product very well. She was able to answer all of our questions & did not make us feel pressured to make a purchase. I would definitely recommend La-Z-Boy in Severn & Barbara to everyone I know. I cant wait to get my chair.

The quality is okay but I think the items are overpriced and it was ridiculous that we paid for two chairs in April but they didn’t keep us informed or notify us until I they were finally ready for delivery FOUR MONTHS later.

The representative that help us was very patient and knowledgeable. He was professional and knew the products. It was a great experience.

Julianne was very helpful and knowledgeable, she was always close by to answer questions, but gave us space to shop. Her input on the fabric was very helpful. Thank you Julianne.The store itself was what you would expect.

Love this La-Z-Boy location. Have purchased several pieces of furniture from this location, and never disappointed.Update on 10/17/20: Went back to this Lay-Z-Boy location and bought more furniture. Was very lucky to have Jason assist me with this purchase. His customer service is beyond amazing, and I got a great piece of furniture at an affordable price!

Ive had to edit my review now that I have owned my furniture for almost a year and half now and have had to have two service calls now. While my experience with actually making a purchase in store was easy everything after has left me unsatisfied. I bought two sofas with recliners and during the first year one recliner broke due to poor craftsmanship and there were a few spots were the seams in the cushions have separated. There was a piece of wood in the framing of the back of the couch that had a huge bore right in the middle which caused the wood to became weak and crack to which caused other mechanical parts to fail. That piece of wood should have never been used during esembly and should have been caught especially when we had ordered custom upholstery. About 6 months after the first repairs were made the recliner of the second couch brokeamd we are now goingthrough the long process of having to get it repaired. During the first repair we felt like there was a issue with the second couch and brought it up with the technician who just brushed it off. I also very disappointed in the time it takes to have a repair done the first time it took 2months at least. You have to call in make a claim then wait 2-4 days to have a technician call you back to set up an appointment to come out, the date they come out is about 30 days out from when you talk to them, then after they come out it takes another 30 days before they actually come back and do the repair. I paid too much money for my furniture to now have had both couches break with normal use and have to wait so long for repairs. Its also upsetting that I have paperwork stating I have a 5 year warranty but La-Z-Boy is trying to say I only have a 1 year warranty. I dont reccomend purchasing furniture from La-Z-Boy the quality is not what is was years ago.

Very helpful with detailed information as we visited the store. I look forward to receiving our new furniture.

Although I have not received my chair, I am positive I will love it. However, the store employees were not very helpful until I was ready to order the chair. No one asked any details of what I was looking for. Just wasnt very personable at all especially for a higher end store.

Was shown excellent customer service from the staff. I would recommend to anyone looking for furniture to stop by and check them out.

We have purchased furniture several times at this location and each time we visit, the customer service is superb. Which is one reason we return. That and, of course, the La-Z-Boy quality!

The salesman was professional, courteous, and was able to match price on same sofa from out of town competitor and guarantee delivery in 30 days!

Great product and price 👌

Our sales representative was responsive, creative, and worked to get the sleep sofa with the right combination of features we wanted. She worked every angle to help us take full advantage of the sale. The only reason I give it a 4 instead of 5 stars is because we will have to see if it actually comes on time and what the delivery is like. This far, this was a very easy process.

Jason was very, very helpful. We initially only wanted to buy a recliner & ended up getting a couch too.

Profesional and Extremely courteous sales manager.

Quick and easy to buy a recliner right off the showroom floor!

Great service from manager

Julie was a great help. She was efficient and professional. Answered all my questions.

Great furniture. Delivery time terrible. Promised twelve weeks. Didn’t receive chair for sixteen weeks store did not contact me to inform me of delay

Great stuff at very nice prices. Always fun shopping at LaZBoy stores. Its not just recliners anymore !!!!!!!!!!!

Walked into the store and started looking around and a sales rep was there within a minute. Very professional sales rep made the process very easy once I picked the furniture I wanted. Looking forward to a quick delivery.

The Severn, MD demonstrated great customer service as my family purchased new living room sectional. Our sales representative, Neway H. help use sift through all of the available fabrics, colors and configurations to find a solution that is tailored to our space. This location also supports our nation’s service members. We were given a generous veteran’s discount for my service in the Army.

It was a great experience. No pressure at all and the sales associate, Julianne, was wonderful.

Customer service is atrocious. Sales and Management unwilling to honor fabric protection our family paid for. Manager who sold us the furniture conveniently no longer works there. Dont waste your money

Customer service was not that great was not asked if theRecliner was suitable for me or comfortable for my heigthe store ask all questions shouldnt have went back to store in Rockville md

The sales associate who assisted my husband and I was very friendly and informative. We were acknowledged by him as soon as we walked in.We told him what we were looking for and he guided us around the store and advised us as well.What I really liked about his service is we were given our space and he was not pushy or did not get in our way. He did checked on us to make sure we were doing well and answered all our questions.He was also very patient with us since we had our 8 month old baby with us.I believe his name is Neway (sorry if I spelled that wrong).This was our first time visiting a La-Z-Boy store and the service he provided was beyond outstanding. Thank you for helping us.

Delivery was perfect - on time, quick assembly, and professional service. Arrived in pristine condition and works as advertised.

Mr. Hadgu was totally awesome and professional when helping me select my sofa. He gave me space to look around but was always available when I had a question and knowledgeable on the merchandise. He gave me information about customizing my selection and projected delivery times. I was able to have my items delivered the very next week (it was in stock) and the delivery personnel took great care not to damage anything in my home, protected my purchase with a durable cover and moved the items to my desired location. This will definitely be my go to place!

I always enjoy shopping at this store. The people are pleasant, the items are reasonable and the store is well organized. There are tons of bargains. Thanks to the Sales Manager Neway for always making my experience at La-Z-Boy a memorable one.

Justin was friendly, helpful, and informative. The only downside was he didn’t come with the couch. I would highly recommend working with Justin.

Beautiful furniture and the sales manager Jason went above and beyond to help.

Wide selection of styles on the floor, great custom fabric selection, and a very knowledgeable and friendly salesperson. Pricing is good and competitive, with a variety of finance options too.

Jason made my visit super easy. Guided me straightto what I was looking for and let me take my time trying chairs out. Bought one on sale and picking up friday. Seamless purchase 👍

Excellent customer service! Clean and well kept store.

Noai was a wonderful help. I knew what I wanted when I arrived, he showed me to the right piece of furniture, shared swatches, and wrote up the paperwork. I was in and out in a half an hour — which means a lot to me in these Covid-19 times.

Our sales person was wonderful.

Our sales rep Jason was amazing awesome!

Great service. Polite sales person.

We were in the store to look at a recliner for my husband. We have had a fair amount of construction done at our house and no furniture to sit on.The associate that helped us was Mary Ann she was very helpful and confident in her responses to our questions. After ordering the chair we were on our way out and saw a dining room set we liked so we bought that also. Everyone has been very cooperative and pleasant to work with.I stopped in to confirm our delivery date and it happened to be Columns Day which means things are on sale and we decided to get a couchThe computers were not functioning so things took longer to process. So l would say all is well. Thanks to Mary Ann.😀Thank you, Janelle Chapinw

Sales associate was friendly. He helped us look at several chairs and determine what would work best based on our needs.

Very friendly informative and great quality furniture

While shopping for furniture I stopped in here. On my second trip to the store, I shopped around for quite some time and couldnt get anyone to help me. There were 2 employees whispering loudly about me but would rather do that than come help me. I said something to them and received blank looks.I then went to the manager who seemed completely fine with her employees wasting the day away and not helping customers who are ready to buy. This is supposed to be Lazy-Boy Furniture Galeries, not Lazy employee and Manager Galleries.There are other locations that are much better. I eventually made my purchase in the Columbia store.

Excellent customer service. Designer Imogen Martin was very knowledgeable and professional. Excellent selection of merchandise!

We were treated very well, and everyone adhered to the COVID-19 guidelines in keeping distances. The sales lady was patient as we tried several different recliners. We only hope we receive the one we ordered before the 4-week delivery date they mentioned.

Mary Ann was very helpful and patient. With her help we found the perfect recliner. And we are able to have it delivered before Christmas because they had what we wanted in stock!

Great customer service. In house designer provided quality assistance in selecting a color whick blended with home decor.

The young man Neway who helped me select my sofa was informed, friendly, respectful, very cognizant of Covid precautions and assisted me to make my choice with ease from a large selection.

No pressure La z Boy! Just bought love seat and couch. Beautiful set! Salesman/manager extremely helpful. Granted our request and delivered. Bought furniture from la z Boy before have always been happy with purchase. Purchased Jay La-z-time power recline set.

Should be more than a 5% discount for Veterans on Veterans Day. All customers were given 30% off for the Veterans Day. 5% didnt even cover the taxes and we made a $3,000 purchase. Additionally, although you have a large selection of material patterns to choose from, the selections were very limited for the two recliners we chose. We had everything picked out within 30 minutes. However, we had to change our covering selections 3 different times until we settled on a pattern that we accepted. We were in the store almost 3 hours!!!

I had a great experience. Very helpful and knowledgeable and appreciate her going above and beyond to help me make my purchase.

Arlene our sales person was excellent. She carefully listened to our recliner requirements (knee replacement surgery in near future). Then she showed us several recliners that met those requirements. She also described the features and options available for each. She made the shopping experience very pleasant and easy. We were impressed with the number and variety of recliners on the showroom floor.