Just got in to town for vacation and AC just stopped blowing cold air. Sound familiar? I checked all my fuses and relays. Did all kinds of research on the Internet to determine that I have no idea what my issue is and that the fix was likely out of my league. Of course the Ford dealership was booked 2 weeks out. Another place we called didnt have any availability the week we were in town.This is where Sherman, the Manager at Sure Start saved us. I called Sure Start, Sherman told me to bring it over and that he had 3 customers ahead of us. Having limited other options, I drove over right away. Pulled up to find him working outside on another vehicle. He took a quick break to diagnose my problem and within 10 minutes verified that my freon was good, however my AC clutch on the compressor was bad. He took the time to show and demonstrate the issue to me. He immediately called a guy and found a compressor, quoted me a reasonable price, told me to drop it off the next day and told me when he would have the work done.In the end, he had it fixed when he said it would be done and the price was right. I found Sherman to be a straight shooter, tells you like it is, and is of integrity. While this is definately not your dealership service mechanic (a little bit off the beaten path and garage has alot going on), Sherman helped us out by giving me confidence in his work, setting expectations and delivering on those expectations at a fair price. Rally appreciate what he did and now we have AC for the remainder of our vacation and the ride home.Thank you Sure Start!!!

Excellent mechanic excellent pricing fixed my timing belt on my Nissan Frontier saved hundreds

Took my car to this places on Tuesday of last week at 7am. The gentleman told me. It wud take 2days to complete a rear differential rebuild in a 03 Ford Mustang. Well called on Friday because I had not heard any thing was informed there was to cars in front of me. Well called to today to see if any progress had been made. And of course there was a excuse that one of his guys left unexpectedly . To go to the hospital . I told him to put my keys in my car that I was coming to get it. Do not tell some one a time frame if u can not. Have it completed. In that time. Frame that’s not professional at. All and. I did not like his poor attitude. The first time I took it to him I was 10mins late. And he got smart. And said what time did I tell u to be here. I said 9am. He said your ten minutes late. Well excuse me that I did not no where u where located. I. Would not take my bike to this guy to repair. I’d give a zero star if I cud. And. Was very unpleased when I got there to find cat paw prints all over my car. Never again

Good Mechanics And They Do The Job Right! And Reasonable Prices!

Honest Veteran owner.Best diesel mechanic in town.Great work & came in under estimated price.Will be bringing all our vehicles to him.

They got me in and found my problems fast. I was back on the road during covid and back in time for work. Hopefully aaa will recommend them soon. They do good fast work.

Great price for great service. I found a mechanic I can trust and that is rare. My car feels like new again.

Kept me and my family from being stranded on our vacation. Very reasonable pricing and amazing speedy and efficient work. I would strongly recommend sure start auto!

Got me back on the road at a reasonable price. Also, fixed an issue that other shops struggled with. Knowledgeable staff.

Been bringing my vehicles to be repaired here more than 10 years now, best mechanic in my opinion that there is, highly recommend, deserves more than a 5 ⭐⭐ ⭐⭐ ⭐ rating 👍

Sherm has saved my car from certain death more times than I can count. He has never had to fix the same thing twice! He is honest, fair priced, and very prompt. You wont find a better mechanic to keep you and your family safe in a vehicle.

We had his tow truck come get our car from side of the road. Our car started and stay running fine with a loud knocking noise. He called and said that our motor was blown, and metal shavings in the oil. My husband checked the oil before it got towed and at that time there was no shavings in oil. The guy that owns the shop wont even call for our claim so I can get a rental. Hes really hateful guy, and I feel like he is not being totally truthful. We are going to have it towed to a different garage. I would not really recommend this garage. He is in no hurry and wanted us to pay out of pocket for a rebuilt engine, and we have a warranty that covers it. Big joke! Not good customer service!

This is no your ordinary repair shop where you get charged for everything you can think of. My story: I had a possible thermostat or water pump problem...looked this shop up on google maps while travelling. They helped me to first troubleshoot the problem before scheduling an appointment, and then allowed me to stop by for an inspection. Most shops would charge you for an immediate inspection/replacement of possible cause, but they pointed out the most probable cause, and did not press me to swap out any parts because there was no evident leak. True professionals that educate you and let you make the decision on the repair needed. I know they have plenty of local business, but if you are passing through, dont hesitate to drive the extra 900 ft for expert repair service.

Sherman is always there for you to help

Honest people and hard worker High recommended

The owner is great explains everything very good price always ready when told it would be recommended everybody

Well of course everything sounded good when I first took my car to Sherman, I had a bent subframe, front. Long story short, they put a different subframe in the car, with different control arms. The bushings were so worn out they were non existent. Now any decent mechanic would have at least put new bushings in, but I got rear ended with a $1300 dollar ticket, and my car is at another garage getting fixed, right this time. Shady aint the word for this guy, Ive heard this happens to a lot of people. What happened to integrity and honesty? I would not recommend this con man to anyone.

Left me stranded and cancelled my repair after waiting for three days, LITERALLY because I asked if there was any way to bump up my repair. Told me to get a tow truck and get my vehicle out, because he doesnt get rushed. Then he hung up on me. Stay Away!

I needed several things fixed on my car. I was referred to Sure Start Auto by a friend. Sherman the owner was honest and fair with the amount of work I needed on my car. If you require auto repair I would recommend calling them.

Great guys had me in and out on a brake job in no time great people. Call ahead because they stay busy.

We were on vacation, staying in Sevierville. Our Durango SUV began making noise whenever we turned a corner. But it was Memorial Day (2014) and no service center would be open. Desperate, we consulted with the staff at the lodge where we were staying. After making a few calls, they found Sure Start to be open on a National holiday !We drove over to Sure Start and the shop manager quickly determined that we had a leak in our power steering fluid system. He added about 1/2 bottle of PS fluid, and the worrisome sound disappeared. VERY thankful to get service on Memorial Day, we got ready to pay. But he refused to accept any payment ! ! !Some people just have a good heart, and we found such a one on Memorial Day 14.

Thank you for fixing my Sonata, professional and honest man

Great prices and excellent service.

Still owes my husband his last pay for over a year now Dont trust this man

Real busy ..

Always busy