The young lady that makes keys. I do apologize I didnt get her name. She has exceptional customer service. She is very knowledgeable about her job. It was a pleasure doing business with her. I will return

The Sales people Trent and Chrissy were great and gave excellent Customer Service! Ask for Trent if you need a new or Used Car! Ask for Chrissy if you want wonderful customer service with a smile! Thanks for making us feel at home!

Staff got my car in and out fast. Very nice people to be around. Ben loved the coffee

Called about the 100,000 mile service and asked for an estimate. I was told the plugs would need replace at $40. to $60. a piece. I told them Id change the plugs and did and got the same brands that was in it. The tire rotation was free where I bought the tires so I did that. Basically, l got an oil change and transmission serve and paid $194. Now I need a front wheel bearing changed. I call hear and got an estimate of about $560, and if I supplied the bearing $450. I checked a couple of local businesses and their estimates were both under $200. Seems to me with people keeping their cars longer, maybe this is a way to keep $ coming in. They need to be more competitive. So people dont take your car expecting to get a fair shake, Shop around!

Theyre only interested in separating you from your money and theyre not very friendly once theyve done so. The service department does lazy and sloppy work, the majority of the staff are snobby and the customers satisfaction and peace of mind dont concern them. Save yourself from lots of hassle and headache... Do business elsewhere.

Got to love the service department the ladies are always so sweet I love my honda

Christy is awesome, she always takes great care of us!!!

Quick and easy in and out for general service. No long wait times.

Fastest and easiest car buying experience so far and we switch cars every 2 years!

Purchase experience was great. I hate to buy cars, but working with Renaldo was one of the best purchasing experiences I had personally. Sales person CJ was very helpful finding the vehicle we needed.

I’ve used them several times for my 2012 Accord, that I bought used elsewhere. They give the service and treat me as if I bought the car new off their lot. Never experienced that from ANY Other dealership, unless I bought a vehicle off their lot. I’ll DEFINITELY use them for my next car purchase!!!

Excellent staff. Brandon and Hunter made the entire transaction quick and easy. They also made me feel right at home. Couldnt have had better service. The problem I have is that the truck I bought is not the trim level I was lead to believe it was. In fact, it is 3 trim levels below what I thought I was buying. I truly believe that this was not intentional, but had I known that beforehand I would not have bought this truck and I would be lying if I said that Im not greatly disappointed.

Michael and Christy in the service department were great. They helped us get our van fixed fast and easy. We will be returning in the future when further repairs are needed. Thank you to the whole team at Renaldo Honda.

The service was great however it was a bit more than they quoted.Working on buying a new car Brandon Customer Service Associate is doing very well.

Mike Murphy took great care of us, he’s the best! Will be back for future services. Thanks Mike!! 😊

Be advised that if you provide your email and/or mobile number to Renaldo Honda, you will be perpetually spammed and texted even after you request to be completely forgotten. I wish there was more of a way to hold companies like this accountable for their abusive actions.

The experience is really great I had a great time me and the kids really liked it the kids was really crazy about the CRV cuz it had a lot of room for her Time around in and get some play but the customer service is really great the Honda Accord DX is my choice it handled the best and the service really great that mean my recommended life for you to go

We have been looking for a truck for several weeks, contacted Renaldo online and Rusty reached out to me. He helped us to arrange a time to test drive, and helped us to get a trade in value we could live with. Easiest time EVER trying to buy a car. Thank you Rusty!

Tyler from Renaldo honda isNot good with customer service bad attitude. The service center is excellence and the sales personnel are out to help you. Your busy is only as good as the person higher up.

Excellent service and very friendly staff.

Tyler, Hunter, and Wilbur made such a great team! Bought our first car over the weekend and they made sure that the whole experience was quick and painless. 10/10 recommend Renaldo Honda. Great team and a great selections selection of vehicles.

Dont take your vehicle to the service department. I bought a cadillac from them and something was wrong with the shifter to park senser. We put it in the service department and they said they fixed it. 1 week later I have to disconnect my battery cable so the car will shut off power. Now to another shop. Sales staff are great when buying a car. Go figure

I received exceptional, quality service from Renaldo. Everyone was friendly and attentive. My vehicle was serviced in a timely manner and with great care. Thank you Renaldo!

This Place is a total scam I wish I never drove 60 miles to purchase a car from themI liked a honda and the internet price was 15k and they wanted to give it to me for 18 and not only this they want me to be in a loan And I just had a budget from the bank to pay for the car in fullHorrible people and horrible manager and horrible everything.

Great service for my car

Excellent customer service! Very attentive to my needs and what I was looking for. I was able to purchase a car within my budget with no hassle. I highly recommend Reynaldo Honda!

Great Customer service and Works great to help you find the perfect vehicle

I’ve always been treated so special at Honda . Really nice people work at Honda.Every time I come to Honda I’m treated so nice .I just think Christy Johnson is the best….

Wasted time trying to win a prize. Only a hoax for people to look at cars

Two months ago I bought my jeep renegade from here and I wish I would have done some more research before purchase but thats no ones fault but my own. I have had a good experience here at renaldo I have had some issues with my new car that has come up but they are taking care of it for me and giving me good service and they are super friendly people. Would recommend just do your research before. I just wish I would have gotten something bigger and better on gas then what I did wish I would have actually purchased a Honda (: . But great people and great deals.

Even when they were plainly busy... received timely and good service.

Always a good experience with the Honda service department. Christy Johnson is the best service advisor ever and Stephen is the best tech with so much knowledge. I am so pleased with the attention and service that I receive when I visit the dealership. Thank you so very very much!!

They were really nice and the whole process was quick

Kristie in Service Dept was so nice and friendly!

Oil change and inspection in less than an hour.only complaint is at that price point maybe a vacuum of interior and a car wash would be cool.

One of the better dealerships that I have dealt with.

Great, loved the nice service..Friendly personnel!!

Great Experience shopping with these guys. They go beyond making you happy. Gauge is a wonderful salesman dont know if I spelled his name right but thats how you say it. Very friendly people. When ever I decide to buy another car this is where I will go.

Christy Johnson, Service Rep, is AWESOME. She always, always is friendly, caring, concise and attentive.... she makes sure youre taken care of. I love taking my Honda there.

Christy Johnson handles all the service for my both of our Honda’s. She and the rest of the service team are great!

Wonderful staff. The ladies in service are an asset to your company

Great fast service

This is a great company to work for! Have had my family and friends to buy cars from here! Hassle free and competitive prices. Definitely recommend

Wonderful experience buying a used car! I am thankful for the help of finding something in my budget that I can still love! Thank you so much felicia for help!

We originally went to the ford dealership in our hometown to purchase an explorer and got treated like we were nothing, found what we were looking for at Renaldo Honda, we showed up, they had the Explorer out front ready to test drive, everyone was friendly, greeted us at the door and made sure us and our twin babies were comfortable. Thanks Renaldo Honda for making our purchase go smoothly and quick and thanks for the great hospitality you provided!!!

Great dealership to work for. Management, office staff, sales and service are all tentative to needs. We are transparent and care about your TIME. Come see us or let us come to you.

Bought a car from Renaldo last Saturday and it was such an amazing experience! The sales manager Ken was such a huge help, and made sure he was there to help every step of the way. The salesmen were also great and helpful, they went above and beyond to meet all my needs and expectations!

Great customer service!

Anthony M. was my car salesman. He did a fantastic job through out the entire process. I would recommend him to anyone who pursues to purchase a vehicle at Honda Renaldo. Thank you Anthony!!!!!

These people are THE BEST!!! Dont listen to any negatives you may have heard about this dealership, people are referring to the former management & staff. Theres a whole new crew & they will absolutely take the best care of you. Juliah is a terrific salesperson. Shes very helpful & quite knowledgeable but not aggressive at all. Scott is terrific!! He really worked hard to get the best deal for me. They didnt have the exact color in the trim that I wanted but they were able to have it there by the next morning. I would recommend Renaldo to anyone in need of a vehicle!

I have purchased and had my vehicles serviced at Renaldo for several years. Christy in the service department always goes the extra mile to answer my questions. Brandon and Rusty are professional and low pressure salesmen. I recently purchased a new passport (which I love). I was able to trade in my old honda and leave with my new passport in less than an hour. Great group of guys and girls working there. Highly recommend.

Great place to it car oil changes

I just had an experience buying a new Honda at Renaldo, and the manager Ken was great and very helpful. Very professional. I will definitely be back, and recommend friends and family. The sales guy that I had was also great. Him and Ken worked together to make it smooth for me.

I bought two cars from Renaldo Honda in the past two months and had great experiences with both!

I have been a customer of Renaldo HONDA of Shelby since 2008. They have always taken care of my car. Thanks!

Very friendly and answered all my questions about a part I was looking for

Christy always makes me feel welcome. She is truly an asset to the Honda Family.

Positive changes are being made as we speak! I see where there have been some unfavorable reviews for Renaldo Honda.They are, at this moment, under brand NEW general management that aims to satisfy the customer and give an excellent car buying experience. I am now a customer of theirs and will continue to give them my future business.

Their car servicing department will get over on you! It would behoove you not to let those friendly faces fool you. I went in for a standard servicing that I regularly get (not from them, this was my first experience with them) and ended up paying an outrageous amount. They will charge you 3 times the amount on some parts and will double charge for labor. I WOULD NOT RECOMMEND.

Great experience. Julia was very helpful and knowledgeable. She was not pushy at all- which is unusual for sales staff. Also got a great deal on my Honda Pilot. Would recommend Renaldo and ask for Julia.

Oil change, Multi-point inspection, vehicle inspection.....Arrive home check fluid levels and no wiper fluid added. Completely empty. Always have my 2017 Honda serviced here until now. Who knows what other corners they cut!

I have never been more satisfied with a car buying experience. Candy and Sammie were so wonderful to work with! Thank you so much for making this process so easy!

Decided to give the new management a shot after not so experience with old management. I had the most wonderful experience. The staff took care of my needs, were very helpful, and were genuine and caring. I would recommend this dealership to anyone. Dont let any past bad experiences stop you from trying Renaldos out. I a m very GRATEFUL I went by. Loving my new car and new dealer (whom remembered my dad 6 months after he test drove a car there)

Went in thinking we wouldnt be able to get my wife a car today! But they made it happen our sales guy rusty was the best! Thanks again guys

Good service passing through with low air pressure fixed and on my way...

Sales lady was a delight! The entire staff is very friendly and worked together to make sure I went home in a brand new Civic!!! My first brand new vehicle might I add! They even stayed after hours to be sure I went home with my new car!!! Loving my new Civic!!! I would definitely recommend Renaldo Honda!!!

I purchased a used Honda Pilot today and the car is even better than I expected. The staff were professional and very accommodating. I will return for my next purchase.

Great Oil change. Fantastic service.

Great Experience!!Dwight Fowler and Kaylee Love treated us like royalty!! We have shopped for weeks and have been lied to by other dealers.They beat everyone’s price!!

Awesome customer service

Sales person was nice, but the dealership is still using bait and switch. They have cars advertised online as name your price as though they are ready to move them, but after inquiring about one we were told there wasnt much they could offer in discounts on the vehicle. To be fair, I did not spend much time in the establishment, but I would not recommend this dealership.

Very helpful, nice cars and reasonably priced

The service there doesnt provide very good service. But they are a very high priced dealership. Just like most dealership..there just out to get your money. Wouldnt recommend them.

My initial purchase went ok. My husband and I had to both go back to the dealership the following week because they failed to have him sign the title on the car I was trading--even after I told them he was on it. Three months later, Im looking at my insurance online and realize it still has my old car. I call my insurance and find out the dealership never notified them of the change. After assuring me they would take care of everything, the owners motto is, We didnt break any laws...we did what we were legally required to do. Thats fine--I have no problem with that--but dont tell me theres nothing for me to do. The new General Manager, Scott, is rude. He hung up on me when I called asking him about it. If youre dealing with this dealership, please check and double check everything. They may make give you a good price, but that isnt all there is to customer service.Response to Scott Ide’s post. I’m not saying it was your responsibility to “obtain” insurance for me. Don’t misrepresent my concern to make the dealership and yourself look better. I was told the dealership would notify my insurance company of my purchase and the insurance company would call me if any additional information was needed. The dealership failed to do that. If you’re not going to do it, fine; but don’t tell me “we’ll take care of it” then don’t.

I take my Honda Fit to Renaldo to get service. They do a good job there.

This seems to be an excellent place to engage in your business needs when purchasing a new car. I feel they have what you need.

Very easy and stress free purchase process. Knowledgeable and professional staff. I contacted several dealership for new car quotes, Ronaldo beat them all.

If you looking to purchase a vehicle, best place to go in the Charlotte NC Metro Area.

Do you sanitize your waiting area after customers leave?🤔

Sammy was awesome and very nice while we were there...she is an asset to your company and does a great job!! Tim & Jack from High Tide Carwash... Thanks Sammy 👍

My gear shift button popped of of my 2017 honda crv yesterday evening, wouldnt go into park, key wouldnt come out, only would cut off and crank back up when emergency break was on, called them this morning, thought I was going to have to wait till Tuesday but she came back to phone and said to come on they would fix it today, we were in and out pretty quick, no charge, awesome and very friendly people, love my Honda CRV .

I have done business with this dealership for many years and have just recently visited for the first time under the new ownership and management! These people are awesome and you can sure tell they care about you as a customer.. Dont waste your time at FC Honda if you live in Rutherford county, come straight down to Shelby! You will not be disappointed...

Excellent service and people.

Felicia and her management team did a great job. Very professional and made my experience great.

The staff took great care of me! Danielle, Alexis, & the manager all did a great job to make this car buying experience wonderful!

My friend and I were there yesterday, the young black man and older gentleman was exceptionally polite and nice, the last guy, wish I could remember his name. Was RUDE! Right hateful! My friend would have bought that honda she loved but! Because of That heavy white guy with a smart attitude we left! Money was not the issue even the asking price, she was going to write the check, he blew it! He should be call on this to the CEO my husband and I buy hondas, never from here again, the person at Rogers was much nicer to me when I bought my Honda!! One man caused a my friend from buying from Ranoldos ever! That young black man could have gotten a commission so nice and welled mannered, sad, that heavy white man was not a gentleman, did not even know how to shake hands, pitiful... I am not a negative person, stating facts!! Hands up for that nice young man

My experience was amazing. They stayed after hours to help me get into a car. Shoutout to Keylee for making it happen!!! ☺️

Ask for Sammie or Candy to show you the cars. They know the stuff inside the and it made it faster bc sammie got the car ready while candy did the papers. I was in and out quickly

Had a great experience here, my daughter purchased her 1st car. Samantha K. had paperwork ready so we could get in and out!!! She did everything she she said she would, I reccomend Rrenaldo Honda they are awesome!!

Parts guy is knowledgeable and great example of customer service.

Christy the service advisor is great!

Brought wife’s vehicle in to get service today by tow since it wouldn’t start. Had this same problem before about 2 years ago and it was the battery. I didn’t think that would be the problem again this soon, so didn’t even check that. Sure enough, it was the battery again. 3rd battery in less than 3 years on her 2014 Crosstour??? Found out that when it was replaced the first time under warranty, the wrong battery was put in the vehicle. I was told that the battery they used worked the same, but obviously it might have lasted longer if the correct part was used. I asked if they were gonna help with any of the cost since the wrong one was placed in there, and I was told it wasn’t under warranty. Talked to the service manager, and he just gave me his card and told me they would check the new one during our next service to make sure it was working on, and they wouldn’t charge me to check it. Just didn’t feel like I was taken care of well enough. That’s a shame too, since I am in the market for a vehicle for myself and my 15 year old daughter. Everyone was super friendly, this the reason for rating 2 stars instead of 1. Will definitely be looking to trade my wife’s vehicle now as well since I know there may be a battery problem less than every year or so.Update: they did refund me for the battery, and offered me lifetime oil changes to make up for the mistake. The manager is supposed to be emailing me info about the oil changes, so I will update again once we see how this goes.Second Update: I did get the e-mail for the free oil changes. The contingent for this is that I have to have all of my other services completed at the dealership. We normally do that anyway, unless I can get it done cheaper somewhere else, the service manager had told me previously that they would price match services if we found them less expensively at a different dealership, so we should be good to go now. I am updating my review to 5-stars based on the care that the General Manager Scott has shown to correct this issue. I can only hope future experiences here go smoothly from the beginning.

Curtious attentive staff. Very direct, an quick to deal.

Worst experience with a car dealership I have ever had. They BSed me all the way through and couldnt produce what I wanted and then tried to tell me they were selling me a 2017 instead of 2018. Not calling any names, but I talked to 4 different people through the process and youre going to tell me they all were on the wrong page when I specifically started out telling them I was looking for a 2018!!!!!! BAD BAD!!!!! Oh yeah, they tried to entice me with free manicure on Tuesday, REALLY!!!!! I think I am owed a big apology!!!!!

Service Dept. was great, but had interest in buying a new car, walked the lot for 20 minutes looking. No one offered help. Guess I should have dressed better. Went inside waiting for sercice dept. to finish my routine maintenance, only one person even spoke to me when I went back in sales area. Bought 2 New vehicles there in 3 years and doubt Ill ever go back except for routine maintenance until. I find a New Dealer that respects loyalty.

They bent or stole my rims. So apparently they dont have cameras in the service area. I took my car to get a oil change and tire rotation the Saturday before New Years. They didnt even call to tell me my car was ready. I just realized that it was almost 2. Went to get my car and it was just sitting outside. They had even locked the service area. When I left going down 74 my car was driving horribly. By the time I called they were closed. When I took it back the next week the service woman trying to diagnose my car at her computer telling me it could be everything but them responsible. I told her my father said to bring it back and lets let the technicians tell me what it was since its their job. When they called me to the back the service woman now talking about oh its not what you thought, I asked what is it. She said Ill let them tell you. When I get to my car shes lingering around listening to him tell me that three of my wheels were bent. He then proceeded to tell me they have someone to come in and unbend wheels or something. Im like what???? The service woman tells me that she has bent wheels and need to talk to them too. But remember when I came in she had all kinds of excuses as to what it could be never mentioning bent wheels since she apparently had them too. So I asked to speak to the manager. I told him what was going on. At first he tried to say they were probably bent before and I just didnt notice until my tires were balanced and rotated. Thank goodness for my father. He already told me years ago tires that are bent cant be balanced and thats what I told Darrell and Dwight. I also asked if my tires were bent why didnt the technicians advise me. They couldnt answer. At that time, I pretty much accused Cindy or whatever her name was of probably having one of those techs put my wheels on her car and was my car even serviced. I was really upset but contained myself as best I could. At first they tried to say my car may have already been in that condition but I asked if that was the case why wasnt I advised by the technician? They said the didnt know and he wasnt there. They gave me a refund on the oil change and rotation and balance and advised they would have the tire people to come at their cost. I was still skeptical. I took my car back the following week and they didnt show up after I took the day off so the asked me to bring it the following week. I did, this time the calls me at almost 2 telling me they never showed, even though I dropped my car off this time the day before and drove a loaner. I asked did yall call them? He sounded confused but told me no.🙄. I called Dwight this time. At first he copped and attitude talking about he already sees where this is going. So I asked where is this going Dwight. He tells me Im trying to hold them hostage to this situation! I was livid!!!! But, I remained calm and told him my intention has been the same, to have my car service so that its working in good order. They had me come back the following week when the finally did what they said they were gonna do. But when I went to the back, they asked was I supposed to be responsible for the fee or them. They couldnt remember who it was on. I told them, Im done with you all. This has been the worse service from a dealer I ever received. Moral to the story, until they get cameras in the service area be cautious about taking your car to Renaldo Honda. I can expect this type of service from shade tree mechanics or just off brand mechanics but not Honda. At first I wasnt going to do a review but folks need to know. Like I said I believe it was an inside job. I bet to this day Cindy or whatever her name is never had her wheels unbent because her buddy the tech swapped mine out! I could go on and on with other key details but I wont. Moving forward I will take my car to Gastonia or Charlotte to have my car serviced.

Added a little extra on the top..No pun intended. They helped me get the right CRV for me and hooked me up with a kayak rack and a tent. They made sure the car was clean, fresh, and gassed ready for the adventures ahead.Thanks Juliah!

They were very fast at changing my airbags 30 mins done! 😊

I wish I could use for my sevice, but to many mistakes on simple tasks !! No customer appreciation !! .. over time it became very fustrating to drive 30 miles and have issues with the service department !

This place honda along with the kia and gmc dealership in one area here in shelby (the auto mall) IS A PLACE TO STAY AWAY FROM. They are all operating together all 3 businesses. The managers no names cough cough Ken and salesman Matt NEED TO BE FIRED they are lazy and try everything to push you off to the next person. Ken in my experience there, is lazy, slow, and to me it seems like he is very mean towards his staff. Lets just say I overheard some things managers really shouldnt say. Salesman matt at honda had/has a bad attitude seems like hes just there for a check and go home. They both need customer service training actually no they need to be fired YOU LOST A CAR SELL MAYBE 2 BECAUSE OF THESE TWO PEOPLE. Avoid as mentioned... they have a couple really good salespeople (women and men) but ken and matt ruined my experience.