If I could give them less than one star I would. My husband and I were looking for a washer and dryer in December. We found a pair that we wanted and when we told the sales person she instructed us that the pair we wanted would not be available until February. We needed our washer and dryer as soon as possible so we asked her which models were currently available in the warehouse. She told us which washer and dryers were available and although we had to pay more than we originally wanted to we decided it was worth it to have a washer and dryer in our new house as soon as we move in. We scheduled our delivery date and it was pushed back several times. Each time the salesperson was unable to explain why our delivery was being delayed. After several trips to the laundromat, our washer and dryer that we ordered in December FINALLY arrived in February...When I asked why our order was delayed I was instructed that it was missing the dryer cord. I purchased the cord in town furious why this was keeping our order from delivery for almost two months?! Upon delivery they had a cord for the dryer, now I have to return the one I purchased for no reason. This was the worst customer service I have ever received and everyone should avoid wasting their time and money here.

The pandemic has made getting nearly any appliance an utter frustration. However, the sales associates went above and beyond communicating the delays and kept me posted every step of the way.Unfortunately, when the appliance did arrive it failed to work properly, fueling my frustration. However, the associates and manager promptly jumped in to make it right and get another one on the way. While I was not happy with the initial appliance, their response and assistance won me over.They get it, its frustrating to get a bum appliance and have shipping delays, but any brand from any of the big box stores can have the same issues. The difference for me was in how they went the extra mile to make it right.

Stormy at Sears Hometown Store is the absolute best!! Im moving to Sheridan from out of state, and Stormy has made the task of finding a washer and dryer that fits my space and getting it delivered so easy. She is so knowledgeable, friendly and has gone above and beyond the call of duty! It can be difficult to manage things from far away, what a relief to have something go so smoothly after dealing with so many speed-bumps in other moving tasks. Thank you, Stormy! You have my business for life.

This is the best Sears Store! JR and his staff make certain to take good care of the customer. The go the extra mile in customer service. He carries a good selection of the popular real Original Craftsman tools.Not the cheap fake Craftsman/Stanley tools that Lowes and Ace carry that are smaller in size and not the correct chrome color.

Over all rating is great! Can’t state the quality of product sold here! Don’t trust the people who install it, they are ill informed!

The owners of the Sheridan Sears Hometown Store have two keepers in Chase Turner and Tiffany Anderson. I just purchased a new LG washer and LG dryer. They were MOST helpful and efficient in processing my purchase. My old LG washer died with a locked door - full of wet towels!! In addition to handling my purchase, they not only provided names of two appliance repair people who could help me, more importantly, they took the time to access a spot on YouTube that provided two great ways to unlock the door. I went home last night and tried one action. It worked!! A calamity averted - thanks to them. Chase has promised new appliances will arrive next Friday. Hooray!This is a small, local spot with good service. Forget the big box stores.

We had a really good experience buying our range. The short haired girl was able to get us what we needed. We had the delivery crew installed the new one and had them take the old one with them. To say the least we are happy with the experience.

Ordered a pair of appliances from Sears website and the Sears Hometown crew delivered it on time and with great care. Got a call from the local Sears about an hour after my order telling me when they would arrive and when they could schedule delivery. Art and Ray deserve recognition as they were friendly and efficient, even though they were slowed down by having to remove the doors from the new fridge to get it into the home! Love the new look of our kitchen. Thanks!

We bought some freezers from Sears for our business, and Im so glad we did! There is no comparison to the customer service and warranties that our local Sears offers.We had a freezer go out and lost some product... Tiffany was so helpful and walked me through everything I needed to do! Plus, the extra warranty covered the repair/replacement of the freezer AND reimbursed us for the food loss.It was worth every penny. I would highly recommend doing business with Sears!

Staff is excellent. Owner JR is awful. When trying to express a complaint he proceeded to blame me and the warehouse. Will talk over top of you and doesnt want to easily solve the issue. Hardly anything in stock have to order and wait almost a month. His staff had the second complaint handled and then he proceeded to call and undo the plan to fix the issue and was making the issue worse. Treats people as if they are ignorant. Why bother shopping local?

Although it took some time to get my stove from the manufacturer, once it got here installation was prompt. Jill and everyone at the store were courteous and helpful. All my appliances have come from this store.

This place has quite a selection and its employees are very helpful and knowledgeable, especially employee Randy. He is great! Thanks!

Good place. I am excited for a lawn tractor and a roto-tiller

Everything we bought on sale here broke within months, and then they said “oh the warranty doesn’t cover it.” Terrible service. I will never shop here again and neither should you.

My husband and I received excellent attention and service at the Sears Hometown store in Sheridan, Wyoming, even though they were very close to closing time on a Sunday! We did not feel rushed at all and they took all the time that we needed and wanted to research refrigerators and stoves for our small apartment. Tiffany was especially helpful but so was the young man working there although I am afraid I did not catch his name. I highly recommend this store and would encourage anyone to visit.

The Sheridan Sears store delivers! Thank you Travis & J.R. for going out of your way to help get our lodge up and running. Same day delivery was awesome.

Great selection of floor models, limited supply of inventory. Very helpful staff. Good lease program thats very easy on your budget.

Very professional! Love my new refrigerator! Quick delivery and set-up . Even brought me an extra fridge box for a box fort! Thanks!♡♡♡♡

Tim was very helpful and knowledgeable.

Great place for tools and appliances. James and Ryan were super helpful pointing out the best deals, delivery and installation options.

Randy was great and I would like to recommend him to anyone who is interested in buying any Sears products!!!

Not very helpful... and way expensive!!

The sales staff was great, the delivery guys were great! Thanks, thanks. Osea Nelson

Prices are high friendly staff

Great, knowledgeable staff. We purchased all new appliances for our kitchen and couldn’t be happier!

What a great store, excellent service. Travis, our sales clerk, did an outstanding job to get us the best deal on a new refrigerator.

The sales person was friendly, knowledgeable, and knew his goods. Sears & K-Mart are closing, but the appliance, tools, & small motor store is independently owned. They are working to stay in business!

Love supporting our locals! Very friendly and helpful staff!

Tiffany and Chase are extremely helpful and there is a very good selection in the store

Awesome people to work with and has the best owner

We need to have a full size Sears store here not this mom-and-pop operation that virtually dont have anything

Bought our new washer and dryer good people behind on their deliveries

Helpful staff and good product information on dryers.

They are truly appliance experts!

Good experience salesguy was knowledgeable and friendly..

Ive bought many of my major appliances over the years from JR, and will continue to do so. He and his staff are very knowledgeable and helpful!

Nice staff and a clean store.

I want to thank Braydon for his help today on a mower, very professional.

When my refrigerator stopped working a week before Thanksgiving, I was uncertain I would find a replacement that not only included all of the features I was looking for but that would be available in-store and that would also fit into my small kitchen. To my relief, I found a variety of options at Sears Hometown Store in Sheridan. Not only did I find the refrigerator I was looking for but the customer service, from the in-store associates to the delivery team, was exceptional.

Great store friendly staff

Not much in stock as far as a dishwasher goes

Awful customer service at this location. Wont be back

Knowledgeable and friendly, very helpful!!!

It was fine

Great staff

Excellent service

Great service

Great service