Very professional, polite & excellent customer service. Very clean and organized. Super fast on resolving my concern. Excellent service
Nice and kind staff.. I needed some materials for sewing but Michaels wasnt stocked up (they got more art and craft stuffs I guess). Deals and coupons are often available so I use JOANN app. Wish there is one near my home so I dont have to drive for 30 minutes to get there.
I took my wife here because she likes to get stuff here.
Theres a lot to choose from but couldnt find what I was looking for
Lots of great deals for this holiday weekend...
I was able to purchase what I needed and it was funSocial distancing is Active
Yeah thats expensive. Clean and well organized. Couldnt find help though.
Wide variety of options and reasonable prices. Staff are really good and very helpful
Support your local place. Wide variety of interesting products. Compare and save
Prices are very high and no one available to answer my questions.
Nice selection
Came last Monday (March 2nd) around 6 pm, and was helped out by a wonderful worker! Sadly my memory isnt so great and I cant recall their name, but they were working the station to cut fabric, and were amazing helping out my friends and I figure out a way to get a ton of fabric to use for a very large costume (7 ft tall cloak). They were very friendly, and we appreciated them taking so much time to help us out!!
There very nice people
Love this Joann! The staff is very nice. Fabric is my number one purchase here. It does get expensive but if you go when They have the big sales its worth it. Also stacking coupons is a good option to get good merchandise at a cheaper price. I also bought yarn, sewing supplies, crochet hooks, and I did get some households decorations that were beautiful! I shopped online for some fabric and picked up my order at this store and they had it ready the next day. I ordered it on a saturday night and they were closing in 10 minutes. I recommend this store. Its also near Yankee candle, Christmas tree shop and some other stores. Its a nice little plaza! It has plenty of parking space also.
Always a great place, but they have been especially wonderful during the pandemic with online orders and efficient curbside pickup. The young woman who has been doing the job of bringing things out to people’s cars is really super, and consistently pleasant, cheery, and helpful, even in the pouring rain.
Its a large fabric store with a decent selection of fabrics, especially quilting cotton. Fabric is often thin. Moderate selection of yarn as well, mostly acrylic blends from national chain companies. It is hard to find help on the floor if you have questions; usually there is 1 person cutting fabric and 1 at the register, leaving lines in both places.
I shop here only because I prefer to feel what Im buying rather than shopping online. I dont like that the cutting counter doesnt honor the ticket system nor use it properly. The regular staff that has been there for years know the store well and are helpful. I enjoy seeing them. The newbies not so much in most cases. It feels like theyd rather not be bothered.
Always love Joann! Got my kid great fabric paint and a t-shirt so she could be in the Galaxy costume contest at camp. Easy layout, helpful staff, and her shirt came out great!
Great discounts and good products. I really like coming to Joann fabrics because I could literally find things I didnt even knew existed. They have great merchandise .
Love this store! You always have what I need and always better than shopping online. The staff also helps answer any sewing related questions I might have as well.
Dont place an order to pickup yet as they dont have this down pat. I placed an order, gave my credit card information, received confirmation they were filling the order. Then received an email later they had not fulfilled yet, had to call the store. The woman said, yes, we have it here, but one item is missing, someone must have purchased before they fulfilled the order. When were they going to let me know this? Ive placed orders with Target and never had this issue.Its the responsibility of the people working each store to fulfill the order or call, text, email them what the issue is. I would have substituted what I ordered with something else, but the woman on the phone said she would not not know to substitute it with. I would have had to go online again, therefore, I canceled the order completely.Ill order through Amazon Prime and have all in a day or two.
I love arts and crafts... You can find so much fun stuff to do at this place.
This is the worst Joannes my girlfriend and I went to bad customer service and not knowing anything they sell ...I dont recommend this store in Shrewsbury at all
Wonderful customer service! The staff is knowledgeable and friendly, but not pushy. This store had exactly the fabric I was looking for, and then some! I will go back for all my fabric needs!
Great selection of materials. Watch for their sales, they can be very good!
Went in for yarn. Most of the bins are empty. Selection was not great. Had a 20% on line or in store coupon, was told I could not use it in store.
Orderly clean fabric and crafts store in a convenient location. Friendly and knowledgeable staff.
My wife recently decided to start a new hobby of sewing. She only has a couple of projects under her belt so she is, understandably, still unsure of the right path to take for various projects. She was helped by Cleo there and was promptly helped decide on the correct pattern, color, fabric decisions for the baby blankets she was making for a friend. I would recommend this place as a great spot for help and products related to sewing.
Not much yarn inventory there right now.....
To say its a little weird is to say its Joann Fabrics. No one was particularly helpful or nice...or mean...minimal communication got me what I needed. A customer in line shared a coupon with me. Employees were not absent.
Soo many kinds of fabrics and fixings for whatever project you want. just get inspiration by browsimg. Also very helpful staff who know a thing or two about their products.
Sometimes have a hard time tracking down items in this store but staff are helpful. My friend had an issue (and long wait time) when waiting to return an item- issue was resolved after sometime had passed and she was able to make the return.
Great for sewing and quilting supplies including fabric. But also has quality seasonal home decor.
Joann is one of my favorite chains. First time visiting this one. Its cramped, dark, and there is no public restroom. I had to use the restroom super bad and my only option was to wait until an employee could escort me and they were very busy. No thanks. So I just put my purchases down and left. They are too big of a chain to not have a public restroom.
Small size space, employees are of great help, they seem to know a bit about fabrics and colours. The sales are very good. They have a wide variety of sewing accessories and all types of fabrics.
Love this store! Great fabric selection! It can he slightly expensive but if you get coupons from their app, then they are reasonably priced.
Had good time here got some great knitting books and yarn.
Great national chain fabric and craft store. Very well stocked and there are always coupons! Some prices a bit high but it is balanced by the wide variety of items stocked for sewing, crafting, painting, jewelry making and a whole bunch of other stuff.Only place that competes if you sew is a fabric discount store aka sewist heaven.
A quality of Fabrics was Gorgeous and the price was excellent. Saw many new fabrics which I didnt knew.....
Nice place to buy art and craft materials. Lot of good stuff in clearance
1st time at this Joanns. Store was nice. 2 of the 3 employees I encounter were obviously having a bad day.
Excellent fabric selection and availability. Well staffed. Get the app for coupons. This is my favorite Joann.
Absolutely terrible customer service. If you like to be hung up on when calling a retailer when you have questions about your order, please feel free to use this store. If not, you may want to spend your hard earned money elsewhere.
Great fabric and yarn selections, and always great coupons if you subscribe to get them emailed to you.
Awesome company. So helpful and made sure I got the best deal.
Always find what Im looking for and the selection is great. My purchases are always lower turn the price I have because of the many coupons they have
Good selection.
My mom when in their when she visited me and she found everything she needed and she raves above how great it is. Definitely must go there if your into sewing and making things
For every project I can turn to Joann Fabrics. They have what I need and the staff to guide me.
Very few workers, but the ones that are there are very knowledgeable, very helpful, and delightful to talk to and receive help.
Property management was very professional.
Overall good experience. Staff was helpful, they didnt have what I was looking for. Its a bit outdated but stocked.
Its a fabric store nothing special The stock is not kept well, they are always out of things. I am editing this review, I went there today looking for rayon fabric, I was there about a week ago and I asked the girl where the rayon was, and she sent me to the polyester silky fabric 100 % poly at that, I didnt have a lot of time and just left, anyway today I asked a girl at the cutting table and she sent me to ... you guessed it the 100 percent polyester. Maybe its just me but I think that if you are an employee in a fabric stire yiu should have some idea as to what the different fabrics are. I am so tired of going to this store and not being able to find what I need 😒 they do have a large craft area, so I thought I would get some stencils... you guessed it they didnt have them they were out of all but 3 very large sizes. 🤔 Once again stock not reordered. They do have a lot of cottons if your looking for cotton.
Way overpriced and store was not kept up well.
Could not find the exact fabric I wanted but I got my second choice. Sales people were very accommodating.
Nice clerk directed me to exactly what I needed.
Good buys. Great selection.
Good place for picking up variety of fabric and craft stuff. Didnt get help when I needed to find something.
Super clean and this location always has a great clearance aisle !
Good selection of fabrics, sewing accessories, etc. Staff is SUPER friendly and helpful.
Always clean. Super nice staff.
Good selection of Fabric and Craft items at fair prices. Very good selection of buttons for crafting needs
Great selection, however store lighting ....not great, very dark place that normally requires great lighting tyi see the detail of many items.
Great fabric and crafts yes Im a seamstress so I go there for fabrics and ideas thread zippers you name it they have it there
I love this store always clean and organized..everyone is helpful
Staff is very helpful at this location. The store is nice and organized the only thing I dislike is how their coupons work.
Its a bit scarce in here. However there are good clearance prices. very small store with more towards the fabrics than other crafts.
Employees friendly..prices too high..lotsa high priced odd looking decorative seasonal items, cheaply made. items. Great selection of fabrics cut by the yard.
Always find what you need and Joann stuff always ready to help you if you dont know what you need
Fabulous selection of fabrics and pretty good selection of craft items
Had the exact fabric I needed, scissors, etc, and it was all on sale.
You can find many kinds of fabric and all sewing and decoration items
Quite helpful for people not in the know.
I love to shop at Jo-Anns Fabric storeNear the Christmas Tree ShopI am always buying my sewing supplies& finding something extra.
My wife loved this store for sewing and crafts
Everyone was friendly and willing to help us locate the items we were looking for.
Great Selection and friendly employees.
You can find all your craft and sewing needs
Great place and great savings!
Found what I needed and excellent service
The staff there are so nice
Lots of variety of fabrics to choose from. A little pricey. Sewing and quilting supplies are pricey, too.
Lots to pick from. Quick service
So poorly lit you can barely see.
Nice selection of crafts and whatever you need for your decorating and diy needs.
Every time I am on the area I have to stop in and see whats new.
Good selection, friendly sales staff.
Great selection of fabric, a little pricey
Awesome staff... cashiers great. .. large selections
Tight aisles to bring grabby toddlers down but overall great prices and service
Expensive, but we found everything we needed for our project.
Great for the everyday do it yourselfers
Ok experience, but always hard to find people to ask questions.
Very friendly and helpful staff.
Helped immediately and what was advertised in stock on sale.
The ideal place for a seamstress
Lots of choices and good sales.
Great selection of fabrics at a great price
I just wish theyd let me use more than one coupon at once. Im missing out on so many savings!