user
Lumen Optometric
14 W Sierra Madre Blvd, Sierra Madre, CA 91024, United States
Appearance
Lumen Optometric
Comments
Ch
Review №1

Was truly a first class experience from the thorough and painless games of tests to most professional and kind optometrist. I have and would highly recommend coming here. Thank you for such a great experience. This is not to mention I had to come here a month earlier with a piece of debris embedded in my eye without an appointment and they got it out painlessly.

To
Review №2

We love love Lumen Optometric. Been going to them since they opened several years ago. Dr To and the staff are amazing. Dr To is thorough and takes his time going over your exam. He explains and reviews everything with you in detail. The office is friendly, super organized and they always treat you like family. Would highly recommend.

To
Review №3

Not your typical/standard Optometry office. Ive been getting my eye exam annually for the last decade and no one has been more thorough than Dr. To, it was really cool to see how my dry eye glands are and my corneal topography.Dr. To has fitted me with Ortho-k lenses (typically worn while sleeping) and its been such a great experience. I have really dry eyes and my daily contacts gets irritated throughout the day, it sometimes pops out or folds when I rub my eye (allergies). But ever since getting Ortho-K it has made a big difference being able to see naturally without contacts during the day, my dry eyes and allergies doesnt affect me as much.Hats off to Dr. To and Rosie, they are both wonderful and very informative to answer any questions I had. I wont be needing to search for a new optometrist yearly now!

Jo
Review №4

The staff is very friendly, helpful and thorough. During an eye exam they walk you through just about every step they are doing and why they are doing it. Also you can tell they put a ton of effort into making you feel safe during covid-19 times with added precautions and air filtration. They truly do go above and beyond.

St
Review №5

Everyone was very friendly and professional. Would highly recommend this place.

SO
Review №6

Incredible experience at LUMEN the highest level of care and attention!

Ne
Review №7

Once again very professional and efficient service. Even more impressive to see how they are handling customers during COVID. Taking every precaution. Felt very safe.Dr To and his team do a fantastic and detailed inspection and provide a lot of information to the customer. I wish all my Drs were as thorough, professional and took the time to explain things in an easily accessible way. Look forward to next years check up.

Mr
Review №8

I have purchased two pairs of glasses from Lumen. Dr. To is a competent doctor, he listens and asked questions, he is friendly, his facilities are modern, and the customer service of the staff is excellent. I enjoy supporting a local small business like his. Go here for glasses.

Sh
Review №9

The entire staff was friendly and helpful. Highly recommend.

El
Review №10

Had an absolutely amazing and wonderful experience at Lumen Optometric. Not only were they a charismatic and friendly group, their COVID-19 protocols were top-notch, making me feel super safe through my entire appointment. Dr. To was informative, detailed, and explained what he was doing every step of the way, as well as answered all of my questions. The Lumen Group listens, works with you, and keeps you feeling like youre the only one in the room from beginning to end of the appointment. Highly recommended.

Gu
Review №11

First visit to Lumen Optometric. It was great! The office staff is incredible nice and very attentive. Considering the current Covid situation, the office felt extremely clean and safe. The measures this office is taking, not only with cleaning but with the special devices used to clean the air in the environment are just great. I felt extremely safe and taken care of. The Doctor was very nice, very thorough in the process of checking my eyes and always made sure to explain everything he was looking at or for in regards to my eye health. There is not an extreme selection of frames but the frames they do have are very nice! The staff helped me choose a pair that I ultimately liked very much and boy was she so patient! I took a long time trying to pick out frames and she couldnt have been nicer! I am so sorry for I dont remember her name but ultimately just know that the two ladies that helped me were wonderful! I highly recommend this optometry office!

Je
Review №12

My family and I had a wonderful and extremely safe visit at Lumen. There attentiveness to detail made us all comfortable. I brought my young kids for their yearly eye exam. Nothing has changed in the vision, but I wanted to make sure they have healthy eyes. All the staff were masked. There were a lot air filters per sqft. We will be back again!

He
Review №13

In these tough times during covid19, Lumen Optometric goes above and beyond to ensure us patients are safe and remain healthy. Cleaning everything after each patient even purifying the air in every room! Hands down thee best optometrist I’ve ever been too. The employees are awesome, friendly and very helpful. Dr. Eric To was great! Very knowledgeable and explained things very well. I even took my 4yr old for his first exam with no problems at all. Definitely a kid friendly optometrist. I would recommend Lumen Optometric to anyone and everyone!!!

PJ
Review №14

Everyone at this location is great! Tech here is up to date and staff is extremely helpful and friendly. I came here to get scleral lenses and every step of the way I was impressed with the tech compared to my last doctors office. They also have a great messaging service for any follow up questions/concerns. If you have keratoconus and youre looking to get fitted for scleral lenses, look no further. Im a customer for life now!

ra
Review №15

Really professional, knowledgeable and helpful staff. Height of technology for contact lenses. I wish I would have found this place years ago.

Ca
Review №16

Thank you to Dr. To and the friendly staff at Lumen Optometric. I have been going there since it opened so I highly recommend Lumen. Each experience from optometrist to replacing the lenses in my frames has been top quality. Every detail is considered, from the care for patients to the design and cleanliness of the store. They also have a beautiful selection of frames!

ci
Review №17

The office was very clean and equipped with the latest technology. Convenient online appointment scheduler. Dr. To is knowledgeable and made good recommendations for my family. Will be making this the place our yearly eye exams.

Os
Review №18

Thank you taking the necessary precautions during this COVID19 crisis. They thoroughly checked everything and made sure everything was explained perfectly. The office was very clean and the service was great. They offered really good tips and suggestions in helping me decide which frames to purchase.

Gl
Review №19

I had a great experience at Lumen! I felt safe, everything was super clean, my eye exam was very comprehensive but didnt take too long. I would definitely recommend!

An
Review №20

Great experience at Lumen! Dr. To and the staff are so nice and friendly. 😊

Ma
Review №21

Very thorough. Unlike any eye exam Ive had. Dr. showed me pics of my eye, tear ducts and advised how to maintain healthy eyes. Very impressed with the whole staff! Highly recommend!

Az
Review №22

Update from end of 2020:Came here second time, everything was as good as previous time. The staff was again very kind. The doctor is very good too. He answers so the questions, gives good recommendations. Would recommend this place definitely.Doctor and his staff are very kind and friendly. Recommend!

Gl
Review №23

The staff at Lumen Optometric was very warm and welcoming at my first visit. They even answered my cell call and gave me excellent directions when I got lost trying to find their location. I followed Dr. To from Stein Optometric in Burbank to his new location in Sierra Madre because he does such a thorough job evaluating my eyesight plus he has a down to earth demeanor and a great personality. If you are looking for a grade AA optometrist, Dr. To is that person.

El
Review №24

All of the staff are all very knowledgeable, and helpful, and thorough. It was a very unhurried, comfortable and pleasant experience. I would recommend Dr. To!

An
Review №25

I havent gotten my eyes checked for years and was due for an appointment. I came to Lumen and the service was amazing! I went through 16 different frames and thanks to Vivian and Michelle they helped me find the perfect pair for my face. Dr. To explained how each instrument and machine works. Everything in the office was so brand new and pristine. I was a very comfortable place and usually I dont feel comfortable at a doctors office but it made me feel at ease and just curious about how everything works. I like how Dr. To shows you photos of your eyes and oil glands! Definitely would recommend this place!

Tr
Review №26

Dr. To was so kind and incredibly helpful to us. He took the time during the lockdown when no one else would bother, (including where we originally purchased) to fix a broken pair of glasses that were desperately needed for daily sight. He was a lifesaver and has gained a future customer from this day forward.. Thank you again Dr. To

Al
Review №27

One of the most thorough eye exams Ive ever had. Went well beyond checking my prescription - included comprehensive examination of oil glands, tear ducts, etc. More that anything you can experience at a nation chain. Lumen also has very up to date equipment and the ability to show you things in detail like youve never seen. On top of all this, they have really hip frames and the store has a great style that is certainly unique and high end. Highly recommend!

Ly
Review №28

From the staff to the Doctor, it was such a pleasant experience. Doctor To is patient, kind and so very thorough. He took the time to explain all about my eyes and what each thing he did would tell him about them. After my exam it was time to get fit for glasses. I was properly fit and off I went. Within a week I had a perfect pair of eyeglasses. Every one was more than happy to accommodate my needs and get me taken care of with the utmost professionalism and courtesy. I am very happy.

An
Review №29

I came in with concerns regarding new headaches. Dr. To was very thorough in evaluating all the possible causes. He identified the most likely cause and provided a referral to a specialist. Dr. To also suggested new glasses to be used specifically for office use. This has made the largest impact in eliminating my headaches. Michelle was equally as great! I always struggle with choosing frames. With Michelle, I felt like I had my own personal shopper! I have had my glasses for a year and could not be happier! Thanks, Lumen Optometric!!!

D.
Review №30

Im always leary of going to eye doctors. But I have to say that without a doubt coming here was amazing! The eye exam was easy and thorough and the glasses I got are a revelation. I am a customer for life.

Ka
Review №31

Ll personnel in office were very friendly, courteous and professional.Dr. To was excellent; great at explaining all aspects of eye anatomy and physiology . The ladies in the front area were knowledgeable on fitting glasses and providing information about types of lenses and frames including the quality and pros and cons of various types. I will be coming back for my annual exams based on the experience that I had.

Oo
Review №32

Cutting edge tech that nobody else has. Incredibly thorough exam. Dr. Eric didnt miss a beat. He was stellar. He helped me with migraines (which nothing has helped thus far). When I put on the glasses my eyes filled with tears (of joy) because of the immediate relief I felt. This is hands down the best optometry clinic around. Plus, the frames are all hand selected, so that any pair you try on is bound to be cute. And the interior design of the space is sublime. I now refuse to go anywhere else.

as
Review №33

You will find nothing but the BEST at Lumen! Thank you for taking the time to help Malia find the perfect glasses and for answering all of her questions!

Ri
Review №34

Everyone is super friendly and accommodating here! Dont be afraid to ask any questions. Eric is the most humble DR I have ever met I swear.Heck, if you need a second opinion for picking glasses they will help!Sabrina did just that for me when I got stuck between two pairs after going through quite a bit. Got to pick the glasses you love!Thanks everyone! 😁

Je
Review №35

Very Inviting and beautiful space. They are at the cutting edge of technology as well. The support staff and Dr are all very knowledgeable and kind. Their products are also very high end!

Ha
Review №36

My favorite place to go get my eyes checked! I’ve been going to this location for 2 years and each time I’m happy when I leave. I’ve also had to send a few questions through out the years and they are always fast with a response. Definitely recommend!

De
Review №37

After 30+ years of never having an eye exam. I finally decided to make use of my eye insurance, and visited Lumen Optometric. I was really nervous, and did not know what to expect. As soon as i walked in I was greeted with a warm welcome. Filled out some forms with the help of Michelle and Vivian, and then started the pretest. They made sure i was comfortable, and understood every machine being used to check my vision. After the pretest waited in the lobby for a minute or two where i was greeted by Dr. To. During the exam Dr. To made everything clear (see what i did there =D). Left the exam with a full understanding of my check up! Thanks for the great exam!!

Da
Review №38

The Lumen team is great. I am extremely happy I came here for my eye exam and Lasik/contact consultation. Dr To is extremely thorough and explains things very well, so that you, the patient, can understand whats going on. He is very unbiased and gives you knowledgeable recommendations. He really cares about your vision and takes his time to make sure you chose what is best for you.

No
Review №39

I really enjoyed my experience at Lumen. They focus on eye health as it relates to lifestyle choices and provide preventative care as well as top-quality, traditional eye care. Highly recommend!

De
Review №40

I took my 4 year old for her first eye exam with Dr. To. He was very patient and friendly when working with her. We are interested in the ortho-k therapy for her and he provided us with a thorough understanding of the procedure and what to expect in an approachable and knowledgeable manner. His staff is also very friendly and the store itself is beautiful.

Th
Review №41

5 stars for sure! This practice is brand new, modern, and super clean. I love the high-tech yet high touch approach so even though everything is techy the doc spends quality time with me and the staff acts like a small family unit. Dr. To is amazing at corneal reshaping and I couldnt be happier with him!

Ci
Review №42

The best optometrist and staff I have encountered in my 50 years of wearing lenses. I highly recommend Lumen Optometric. Very professional and polite. Extremely careful during the pandemic, made me feel very safe and comfortable.

Ro
Review №43

I love this optometrists office. Its the most thorough eye exam Ive ever had. The doctor and staff are friendly and accommodating. I mean, come on!!! They make personalized thank you videos and email them to you after your appointment!

Le
Review №44

Dr. To saved my quality of life- no exaggeration. I thought I was losing my vision, and I had so much pain.He figured out what two other doctors could not. I could not be more thankful he helped me. Thank you, thank you.From,Your Former Neurolens Skeptic

Br
Review №45

The care and service was great at Lumen. Dr. To and Michelle were very friendly and knowledgeable. They were very friendly and patient taking lots of time with someone tying out contacts for the first time. I will definitely go back for future visits.

Li
Review №46

Clean and beautiful clinic! I appreciate their effort in making me feel at home. I had a smooth experience with my examination done promptly and my questions answered thoroughly.

To
Review №47

Dr. To, Michelle & Vivian are so helpful! The office is cutting edge when it comes to technology. I have been going to an optometrist every year (over 30 years) and every year I would just get fitted for stronger glasses. Dr. To was so thorough in showing the xrays of my eyes and how to strengthen my eyes. He also told my wife about CRT; which no one had every mentioned in the past. She now only wears glasses to read. The staff is exceptional in training for CRT as well as super friendly and personable! I would highly recommend Lumen Optometric to anyone wanted MORE than just an eye exam.

Ne
Review №48

This is the best Optometrist I have ever been to, hands down. I have never seen a perfect five star rating in Google map reviews, but this venue really deserves the perfect score. Dr. Eric To is the consummate professional and will go into detail about your eye health. In my case he went over the glands in my eyes that I was not aware of, and showed me my optic nerve data to assist in maintaining proper eye health in the long term. The entire staff; from Vivian Spilde doing the technical work of taking pictures of your eyes as the lead optician, to the amazing video you get at the end of your appointment courtesy of marketing manager Michelle Yee, this place is the complete package! You will not be disappointed. Recommended you have vision insurance, if you dont have insurance, you can get affordable insurance through VSP. This optometrist accepts VSP insurance.

Jo
Review №49

Clean and efficient office with friendly staff. It was my first time getting glasses and Dr. To was friendly and very helpful in explaining my options.

Me
Review №50

Absolutely amazing experience! Friendly knowledgeable staff, kind service, amazing doctor. The doctor took the time to explain everything, educate me about my eyes and helped answer my questions.

Ke
Review №51

Professional and super nice staff. Great selection of frames. I was not rushed through the appointment and had a very thorough exam.

Ma
Review №52

This was by far the most thorough and also warm experience Ive ever had at an Optometrists. I will soon get my prescription, as I just finished the testing, and I feel like I am in very good hands.

am
Review №53

I have worn glasses most of my life & Dr. Eric To was very thorough in his exam. I have symptoms of dry eye for over 10 years & tried to address this with my previous optometrists. He was the only one that took my concerns seriously. He also showed me what was going on with my eye that was contributing to dryness. With a solid plan of attack, I am able to address & help prevent my symptoms from getting worse.In addition to this, he did an initial exam on my 6 year old daughter and he was a joy to work with. I would highly recommend him to anyone who wants to take their familys eye health seriously.

St
Review №54

Couldnt be happier. The doctor and staff are really amazing, professional and helpful. So happy my wife and I found this place!

Ka
Review №55

Lumen Optometric is fantastic. The ladies in the front make everything easy, from setting an appointment to trying on your new glasses. Dr To is extremely knowledgeable and enthusiastic about optometry - I learned more about my eyes in one visit with him than I ever knew before!Not only is Lumen fantastic for regular eye exams and new glasses, but theyre helpful with walk-ins too! Last week I was having severe allergies and my eyes would not stop itching/swelling. I walked in to ask for advice and within minutes Dr To came out and told me what eye drops to look for at the pharmacy. It was a simple question/answer but it saved my day!

Ad
Review №56

Very helpful staff! Clear with what would be happening with machines. They were also transparent with pricing of glasses, lenses, and copay for insurance purposes.

Br
Review №57

I highly recommend Lumen Optometric! Dr. To was very thorough. They have state-of-the art equipment and a very modern office. I have severe dry eye syndrome and have tried all kinds of therapies. Dr. To gave me new recommendations that immediately improved my dry eyes. I will only be going to Lumen Optometric for my optometric needs.

je
Review №58

Lumen Optometric has friendly and knowledgable staff, is clean and has lots of frame options! I got contacts, glasses and sunglasses there. I will definitely be coming back!

Pa
Review №59

Dr. Eric is professional, taking the time to go through the entire exam process and explain what each test is for and how it connects to your eye health in general. As a person with wet macular degeneration in my family history, losing my sight is a full out nightmare scenario for me. Im a programmer. I need three things working well in order to do my job and having a conversation where each step is carefully detailed removes a lot of fear from the process.Dr. Eric knows my wife and I have fairly sever myopia (nearsightedness) and just due to genetics my daughter is at an elevated risk to suffer the same fate. He explained it doesnt necessarily have to be that way and pointed me over to the NIH studies he was referring to. That care, attention to detail to make us comfortable and sheer observational skill to know that Im an engineer and I want to see the data means that even though weve moved to New York, when we swing back through California to visit family we stop at Lumen Optometric on the way.

La
Review №60

So happy I came here!! Very professional and helpful even down to which glasses look best for my face!! Rockstars

Jo
Review №61

Great optometrist and staff. very helpful and knows his stuff. A+

Ke
Review №62

Best eye appointment experience. Wonderfully attentive, personal and helpful.

Ta
Review №63

Very thorough. Friendly and well informed doctor and staff.

Jo
Review №64

They are knowledgeable about your products thank you...

Ar
Review №65

Dr. Eric To and staff are caring professionals. They are way ahead of the rest due to their uniqueness.sMap3D computerized scleral lens fitting with precision and accuracy-keratoconus-post Lasik-failed scleral lens fits from other clinics-referral center-guarantee fitDry Eye Spa - innovative solutions to treat chronic dry eyeMigraines / Head Aches1 of 60 clinics/hospitals worldwide who cann diagnose and easily treat migraines due to eye strainGive Lumen Optometric and Dr. Eric a try. Happy eyes equals happyiness.#sclerallenses #keratoconus #corneatransplant #optometrist #smap3D #europasclerallens #contactlens #migraine

Ma
Review №66

Very pleasant staff. Fixed a small problem with my glasses at no charge.

Je
Review №67

I haven’t been to the eye doctor in years. Mainly because laziness and I hate it when they shoot air in your eye. But those days are long gone. They have the latest equipment and knowledge staff. I will be back with my whole family.

m
Review №68

Great people, products and service!

Information
33 Photos
68 Comments
4.9 Rating
  • Address:14 W Sierra Madre Blvd, Sierra Madre, CA 91024, United States
  • Site:https://lumenoptometric.com/
  • Phone:+1 626-921-0199
Categories
  • Contact lenses supplier
  • Optometrist
  • Optician
Working hours
  • Monday:9:30AM–5:30PM
  • Tuesday:9:30AM–5:30PM
  • Wednesday:Closed
  • Thursday:Closed
  • Friday:9:30AM–5:30PM
  • Saturday:9:30AM–5:30PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations