I came here after my mini cooper was hit from behind. I was greeted by friendly staff. Everyone here had great customer service. Didi was awesome she helped me from start to finish. She was amazing. Car was ready as promised and they assisted with arrangement of rental car. I would definitely return back
So far this place is top notch. they are with Great communication and updated me all along the way. And have put me at ease, with the stressfulness of this accident situation. I will complete this review after Getting by my truck back and see the quality of the repairs..They had to send my truck to one of there other facilities.I received my truck in great time. Very fast. Good work. I highly recommend them for your collision needs. Jesse is Very professional and knowledgeable. Goes the extra mile...
Very stressful dealing with this location. I wouldnt do it again.Ive dealt with the Long Beach location, and had very good results.
Amazing quality service overall at all levels! Great staff! Always communicating! My truck came back looking brand spankin new! Mike is the guy you wanna talk to! Best service
Great customer service and repair work. I had my catalytic converter stolen over the weekend and on Monday afternoon Caliber Collision towed my truck for repairs. And by Friday my truck was repaired and delivered to me. Not only was it dropped off, Angel,and his crew fix a issue I had with my driver side door at no extra charge. Thanks Angel and Gabby.
Very satisfied with the repairs. Very unsatisfied with the communication.
They are supportive, keep you update and did an excellent job on car.
The verdict isnt out yet, my friends car isnt finished due to insurance timing
Angel and his staff are amazing. They put my at ease and always let me know what was going on. Appreciate all they have done and would recommend them to anyone. Gabby your the best!!!
Glad we went here! Good customer service, quality work, and price was within $60 of insurance company estimate.Fortunately the accident was minor and we were not at fault, but the good service started with how they greeted us, asking if we were OK from the accident in a kind but not invasive way. They have helpful pamphlets for people dealing with more serious accidents.They were quick on intake, had good COVID precautions, and got it taken care of within a week.The only hassle was that our initial online appt didnt go through, but they take same-day appointments via phone so we were still able to go in when planned.Car body work is never cheap, so might as well get it done right with good service at still competitive prices rather than trying to shave a small fraction of the cost off at the cheapest place possible.Would recommend!
Honestly, Ive been to a few body shops and collision centers, unfortunately. However, this has been one of my best experiences. they do go above and beyond to keep customers happy and stand up to their motto restoring our rhythm of life. I love the constant updates and communication methods and the fast turn around they have. Usually, in past circumstances, Ive dropped off my vehicle in other collision centers and it takes them days to reply and get back to me however at Caliber its instantly. Thank You so much Im honestly happy with the outcome.
Did an outstanding job on my body work
They did an excellent job repairing my 2016 Corvette Stingray! The whole experience was easy and they inform me what was going on step-by-step. The woman at the front desk was very pretty, welcoming, and informative. Angel the manager went out of his way to make sure I received all original parts. Definitely recommend. Car came out perfect!!!
My poor car was hit in the middle of the night by what I can only assume was a drunk driver while I was out off the state. Worst thing every to come home too. Thankfully caliber, from beginning to end, provided me incredible service and helped me feel at ease with the whole repair. Jessica was very communicative and I felt like I was in the know the whole time. The repairs look amazing and the interior/exterior detail was a nice surprise. I hope I never need further service at a body shop but if I do, I know where I’ll be headed.
My cars almost done! Thank you caliber!
Really friendly staff and really fast service one of the best experiences I ever had at a body shop I was happy to pay my deductible with this great service
These guys are amazing they went above and beyond. I highly recommend them to anyone who needs body work.
Caliber did a great job repairing my vehicle. My car looks good as new! Highly recommended if you are involved in a fender bender.
Just fantastic.The work fixing dents and scratches was stellar! Highly recommend these folks. Wonderfully communicative - and they went above and beyond to make things extra convenient.It was my first visit but I found a place I’d return to if needed!
VERY PROFESSIONAL PEAPLE WORKING HERE .ALL VERY KIND AND THEY DO A GREAT JOB .THANK YOU ALL.
Excellent customer service, and great workmanship.
Angel is serious to his job and even go above and beyond to deliver 100% customer satisfaction.A+ Service. Highly recommended for auto collision repair.
Sean took very good and quick care of my issues. If I ever need anything, I am for sure coming back!!
Got into a minor accident I looked up shops near my home in Bixby knolls area. Caliber collision was one of the many shops that came up and they happened to be within the repair network of state farm they had the highest rating so I decided to give them a shot. Angel the manager walked me through everything that was going to happen and assured me I would get updates on Monday, Wednesday and Friday and my Jeep would be done within 11 days. Well they where done in exactly one week and as promised the communication was there and they delivered ahead of time bonus for me. They honestly did a great job taking into consideration the shop was completely full of cars every bay there was had a car in it and someone working on it. Thanks for delivering ahead of schedule!
This is my second time working with Caliber. I am not a regular reviewer so it has to be excellent to get me to jot some things down. This place is terrific! I remember them a couple of years ago when I took my daughters car in and was VERY pleased with the excellent customer service I received pre-COVID. Now, with all the COVID stuff, theyve really stepped up the excellence in providing customer service. Gabby is excellent to work with but Angel takes the cake for his terrific and on-time communications, his reliability and he relates to each of his customers at their respective levels. Thats hard to teach that quality and Angel really scores high with his ability to relate exceptionally with the customers. A+++++ place! It is always a pleasure working with this awesome crew!
I went here after an accident because they were reputable. They somehow didn’t catch that I had a leak from my oil and here I am a few months later and noticing none of the things they fixed are flush. Wouldn’t recommend
Excellent service, nice staff, car was fixed on time. I highly recommend.
Thanks to the amazing service from Angel Veiza, who helped with an estimation and explaining the damage on my car, as well as walking me through next steps and recommendations my car was completed on time in perfect condition! Thankful for the great customer service from each person I talked to including Jessica Espanio and Gabby at the front desk as well! Would definitely 100% recommend this location for any repairs you may need.
Great experience. Pleased with the service.
Was quite pleased with the way my car was taken care of. The staff is very friendly and courteous and Angel gets an A+ for all of the follow up messages keeping me informed about the progress on my repairs.
Work was finished as expected
A huge thank you to Suzanna, Tony and Angel. They went above and beyond through my whole experience giving excellent customer service. It was a hassle-free experience and will be referring this location to everyone. I was always updated throughout my whole process and the time-frame of my repairs was short and painless.
Horrible experience here. Wasted my time. Had to take vehicle somewhere else. Angel really needs to work on customer service.
What a mess! They called me three (3) times to come get the car - all three (3) times the car was not ready. You would think that someone would double-check the work. There are so many body shops available, I would avoid this place.
Great place want to compliment Jessica E best service and a all around friendly experience will recommend you to everyone
We were so impressed when we entered this shop and office. Everything was very clean and organized and the staff were amazing. Angel addressed all of our concerns in a professional and knowledgeable way from the first day. He continued to keep us informed during the repair process and the repair was exceptional. Sean took care of our needs in the office with a friendly and efficient manner. We would not hesitate to recommend this shop to all of our friends.
Angel and his team are the best. Stop scrolling and use this place...
Awesome body shop. The staff are very good at what they do. The environment its very clean, not to mention Robert its a very excellent staff.
Caliber Collision is the place to go if you want to have your car repaired in a timely & affordable manner while working with excellent service representatives. Gie competently greets you and sets the tone. I just worked with Joseph and he is pleasant, clear & thorough and explains to you in easy-to-understand terminology what needs to be done. My car went in one day and came out the next. Amazing. And the workmanship is the best! This is my second time at Caliber Collision and the paint from bumper-to-bumper matches incredibly. Thank you Gie & Joseph for making my experience as pleasant & painless as possible
Absolutely satisfied with this location from beginning to end made a difference in a stressful situation. Angel and Jessica were professional detailed and really cared to make sure I had all the information necessary. My car was done as promised on time and super clean when I picked it up. Love this place and would definitely recommend it to anyone whos looking for quality collision repair.THANK YOU!! 2016 Jeep Cherokee Beautiful repair!F.Loaiza Long Beach Ca. 5Stars!
Very friendly and informative of what to expect of the service provided.
This was the beat experience I could have asked for. They were quick and efficient and genuinely cared for me as a customer. I know they stayed late to finish my car a day early because I needed it soon
Sean and his workers are amazing people! If you are looking for someone who will do an honest job and make sure your car looks brand new again. Then take your car here! Every time I have taken my car here from the 7 accidents (not my fault thank the lord) they always made it look brand new again. I will only take my car here and I will always recommend them.
Terrible service!!
Very professional good service
Great and professional service. They did an amazing job repairing my car. It looks brand new! JC (Juan Mendoza) was extremely helpful and efficient.
These gentlemen are the most honest mechanics I have ever been to.
Got my car back 2 days after parts arrived. Very friendly and knowledgeable. Lorena is Awesome. Sent me an email every day!!
Seans a great manager .work is top notch
They stole the charger from my Nissan Leaf!
I needed Caliber Collision Signal Hill which was recommmended by USAA. When I phoned I was helped by Ms. GIE DELA PENA, (the ever smiling face on the phone who has 3+ front office jobs and definitely deserves a raise...) Thank you Manager Sean Swanson for fixing my air conditioning after a prolonged accident a while ago. Cudos to the front office (Ms. Gie) and to Sean.
They did fantastic work after I had a car accident. Work was done ahead of schedule, and everyone I dealt with were professional and friendly.
Excellent
Good honest appraisal
Very accommodating
Great staff
Excellent customer service very attentive and concerned to help me (Gaby / Jesica)Besides they helped me a lot with the rented car
Good deal