Dude theres so much I would just like to say. Firstly, I was sold a phone with a bogus charge port. IVAN basically almost questioned my integrity. Then he says he will replace my phone. Both Ivan and Art laughed when my photos and messages didnt transfer over. They said they did more than they were supposed to. Really? Thats how you treat your consumers? I pay high dollar for good service and Im mocked? Ridiculous. I had to DRIVE HOME and return THE BOX that it originally came with. A box.. OK. And the screen protector I had taken off the old phone they said they couldnt replace. Come on man, you guys really dont care about your customers at all? They said they have the best verizon in the north chicagoland area. Thanks.P.S Amazon taught me how to keep customers happy, and this place unfortunately does anything BUT that. Happy holidays.

Ivan was fantastic (knowledgeable and great customer service)! He really made sure we were taken care of, and even followed-up with a call a few days later to check in how we were doing with the new service. If you go to this store, please ask for Ivan.

This Verizon location is so far superior to another I had the misfortune of visiting recently. Pleasant staff, efficient, and extremely knowledgeable. My consultant Miguel solved my billing problem and did it with ease.I will only use this locale for any Verizon future interactions. So glad to have found them.

Me and my wife came to this location, my phone was not functioning properly and it was very important to me to have a functioning phone. This young man Max Garcia serviced us well and helped me fix my phone. He was an amazing help, very patient and listened to us. I highly recommend this location for Verizon customers. I look forward to coming back to see him very soon thank you very much.

I’m in sales so I always appreciate full disclosure and honesty and this store is anything but honest. Went in to see why my phone wasn’t getting 5G wound up having to upgrade. Ok no problem. The heavier set salesman told me my bill would go down by upgrading and I fell for it. At the end of the transaction he surprised me by saying I owe $200 for taxes. Ok not happy. Then I get my next bill which went up $40. Now my bill is $10 more per month then when I started. Horrible customer service guys you are a bunch of liars and cheats. I’m in the car business home of the bad guy and I can’t believe these are the practices you use

I had a great experience with this branch namely because Alonzo was very helpful in accommodating all my needs. Ive been to other Verizon branch but never had a satisfied experience until now. Alonzo went to an extent on looking all the offers that Verizon can offer to me. I definitely recommended to look for him if you want to leave the store satisfied.

Max Garcia was extremely knowledgeable and patient. We came in to review our plan and ended up leaving with a new phone. He was quite pleasant and explained everything to our satisfaction. Very pleased.

Had a great experience at this Verizon, Max Garcia was a great help. Recovered my email and was very patient. Thank you very much, I highly recommend this Verizon store.

I originally stopped by the Verizon store to find out where the TMobile store was. I was greeted by the very helpful, professional (and devastatingly handsome) Dan, and decided to switch to Verizon after 20 yrs with TMobile. Dan assisted me with picking out a phone and plan based on my usage needs and and went the extra mile at every turn to make sure my new phone would be ready to use in a way that would be similar to my old phone and that I knew how to operate it. I am so impressed by the team at this store. No cocky, obnoxious techies behind the counter and super long wait times like at TMobile. Dan is incredibly knowledgeable about the technology and available products while offering the highest levels of customer service. I recommend this store 100 percent.

Travis went above and beyond. Super helpful, friendly, and was able to solve all of my issues. Left super happy, and with an upgrade I wasnt planning on!

Miguel was a lifesaver! I had transferred my carrier to Verizon and was having problems accessing my service. He worked with me until the problem was resolved. Almost 2 hours. Thanks again, Miguel!

Joshua welcomed me into the store and offered me multiple options for switching over from T-mobile. He seemed very knowledgeable, respectful and understood what I was looking for. He explained the difference between business plans and consumer plans and offered me multiple explanations on the devices they have readily available. Would def recommend.

They where great even called to check how my phone was after I had to trade in a broken one, making sure there wasn’t any problems with this new phone I got before the second trade in period went up . Good store good vibes

I had the pleasure of working with Samuel Mayne at this store. He is knowledgeable, helpful, and patient. He helped us figure out exactly what we needed and was very honest about what we DIDNT need. We went back to that store several times after our initial visit, and he was helpful and attentive every time. After my initial visit, I called ahead to make sure he was working so that I could meet specifically with him before I went into the store. They can get busy, and there can sometimes be a wait (particularly during Covid), but otherwise, this is an ideal place to fulfill your cellular needs.

Alonzo took care of my billing problem. I can say he is patient, professional, knowledgeble and kind. We were there for a time,not because of him,but because of all he had to do to rectify the problem. He was pleasant and informative through out our visit.This is one of the reasons I have continued my business with Verizon. Please recognize all of Alonzos work with me. Thank you!!

Very helpful and friendly staff. No high pressure sales tactics as with some other Verizon stores I’ve visited

Very friendly and helpful, chill vibes all around.

Quality personalVery helpful

I was very impressed by the excellent service I received when I went in to upgrade my cell phone. They found me an excellent deal and transferred everything on my old phone onto my new phone perfectly. They explained everything about the transaction and costs so I could make an informed decision. Excellent customer service!

So patient and knowledgeable! Handled the entire set up and made it easy! Thanks Joshua and team!

I went in today to buy a phone and had the most uncomfortable experience, I was kindly helped by max and Alonzo and then another taller gentleman came to assist them whom not only confused me but also raised his voice at me in a very unruly manner and questioned if I understood what financing was. At that point I thanked max and took my business elsewhere.

Great employees, great service and excellent experience. Blake made sure all my questions and concerns were taken care of in a professional manner. I would recommend anyone to him specifically or even this location above all local stores.

Terrible customer service. You have to wait for 1 hour to two hours for someone to see you. They do not have the same policy as cooperate which is stupid, 80% of the times these guys have no idea what you will be doing. I been to the store 5 times and have waited ATLEAST 2 hours each time I have visited because they have no idea what they are doing!!

I would like to thank Jonathan Clark for his excellent service and professionalism he showed me today while in store.

This is the 3rd time we visited this particular Verizon location because the staff has always been competent, friendly and patient. This time around, Dan was awesome and took care of us even though our this situation took a long time. Dan is the man! 😊

Nick was knowledgable, patient, and extremely helpful. He assisted us every step of the way to get our lines updated on our family plan and set up new phones. Full-service, very professional, even helped pair bluetooth in my moms car-- ask for Nick!

Oscar was so nice and helpful. My 87 year old Mother was having trouble using her new cell phone. He helped make it easier for her to use.

This Verizon store is very unique in the comprehensive service they give. The sales staff is very friendly, knowledgeable and willing to listen to my needed. Raj Patel was very helpful in setting me up with a new phone and informing me of all the promotions associated with my purchase. I have found all the sales personnel to willing and able to help. If they dont know the answer they have the resources to obtain a competent solution.

What a great team!I do not know anything about gadgets or phones and such but I left feeling like a professional! I was on my way to get my pearls hand-cleaned (I know a niche pearl cleaner) and decided to stop in for a voicemail mailbox issue. There was a kind fellow named Blake who initially helped me but had to answer the phone and a gent named Joshua I believe finished helping me. Funny, he looks like a guy I grew up with named Mike Jones.Anyway, they explained everything. I was kind of flustered realizing my pearls werent clean and my guy was not home yet so Joshua and Blake calmed me down (I was a little spicy at first but they won me over). They told some funny phone jokes too. Especially Joshua. Hes like a comedian or something or he should be at least.thanks again, guys! Keep up the great work!

Extremely happy with the customer service I received at this location!!!! Joshua helped with switching over my service. The process was a bit frustrating on my previous carriers end but he remained calm and polite. Keep up the great work Joshua an Samuel!!!!

Outstanding customer service! You’ll be lucky to be assisted by Raj, a representative who will go to the near ends of the earth to guarantee you leave in much better shape than you arrived. He is dedicated, professional, charismatic, and kind. The atmosphere at this location is cheery, and the satisfaction of the customer is highly prioritized. Can’t recommend this team enough!

They were very helpful. Switched a work line over to personal use.

I came in for help with an App and lucky for me, I met Kenneth (Kenny). He gave me his undivided attention to help figure out which app would be best and waited while it loaded and was set up--making sure it worked properly. He must have spent at least an hour with me patiently while new customers were coming into store and other associates helped them. I am sure he would have loved the new business, but he was as helpful and patient as could be. If you want great customer service with your new phone go meet Kenneth.

Joshua was very helpful with getting my device and explaining everything. Thanks

Raj is hands down the best Verizon sales rep around! Super helpful and really cares about helping the customer out. He was very helpful last night when I had to buy a new phone unexpectedly. We will definitely be back when it is time to get my sons new phone. Thanks again Raj!

Raj provided excellent service and helped me get a discounted tablet! I recommend this Verizon team to everyone!1. Can this device be used with a service other than Verizon?2. Does the unused data roll over to the next billing cycle?3. Is the fee for activation 30 dollars or 40 dollars?4. Customer quality is far more profitable than customer quantity.

We have a pleasant time with Laela, shes very nice and gives us good explanations on everything. We can recommend her to anyone of our friends.

Matthew was terrific!! He spent a lot of time helping us after my husband ran over my phone with his car. He was very knowledgable, friendly and helpful.

My experience with this store was just devastating.We went there to buy 4 iPhones and when representative was doing “some kind” of set up on my old IPhone 8 in order to be able to trade in IPhone8 through there promotion - he deleted all my data for 5 years that I had on my IPhone8.Before he took my phone - my partner told him 4 times “Please make sure you transfer data first from old IPhone8 to the new one 11 pro” and then I’ve told him - please make sure you do not turn on iCloud on the new IPhone 11, that i was going to buy, because I’ve never used iCloud before and I don’t wanna use it and I DON’t have any backups at all!So, he proceeded with trying to turn off “Find my IPhone” option on my old IPhone 8 despite us asking him to transfer data first.So I’ve been told to enter my Apple ID and password- so I’ve proceeded with it but as far as I wasn’t using my Apple ID a lot - I forgot it, so I had reseted it to a new one and then simply saved it to my notes.Then I gave my phone back to the representative at this Verizon store and then he asked me a few times to enter my IPhone code - so I did and then again he asked me to enter Apple ID - so I’ve tried to open my notes and copy paste it but that wasn’t already possible - i had asked the rep a question if I can get back to my notes and copy paste it - so he told me no - I’ve asked if there is a data still on my old phone 8 - and he answered no worries you have your iCloud back up - and I realized at that moment I’ve lost my whole data for last 5 years of my life ... 15000 pictures, business receipts, numbers, all passwords and a lot of other things).Then he told us - my IPhone was reported as a stolen or missing and that’s why Verizon can’t take this phone in order to exchange it for 11 pro through their promotion.I was shocked because I’ve got my IPhone8 from official Apple store in Chicago and have a proof of that.So I drove to Apple store and asked them to check their system if they sold me a “stolen IPhone 8 a few years ago” which is absolutely ridiculous” and see if it is marked as a stolen or missing- so they did and it was 100% clear and never reported as stolen or missing.So I called from Apple store to Verizon store where all this situation happened and asked the same representative that deleted all my data to check my old IPhone 8 through their system again if it is still marked as stolen - so he did and told me right away it’s clean and he doesn’t see any problems anymore - which is weird cause Apple didn’t do anything except just run my IMEI trough their system.So I’ve returned back to the same Verizon store and asked how that happen but Representative told me that he did all the same as he does usually with set up of new IPhones and then he doesn’t know what happened to my data.So right now I have checked all my emails and I see at the same time when he was working on my old IPhone 8 - I’ve emails that all my data was erased at 2.52 PM PDT.I’m so stressed out, so frustrated with all my lost and what happened at this Verizon store.We ended up with buying 4 iPhones - we paid almost 3 K $ for 2 IPhones and other 2 - we financed.Please continue reading from screenshots attached below..

Every time I visit this store, I get such great attention and help. Everyone there is SO knowledgeable. Tonight I was helped for over 2 hours by Raj, Mark and Cindy. They wouldnt give up till they figured out how to help me with my photos and Google drive. Truly amazing staff! Im so fortunate that this is the store thats closest to me!

Am I so happy I stopped at this location today. Nick I., and Miguel N. Have solved all my issues that I have been having with my iPhone 8 for over a week. Very knowledgeable and professional. I recommend this location and specifically these two representatives to any one. 5 stars all the way!

I walked in and was immediately greeted with smiles. Patrick is new but was extremely helpful. He went above and beyond to help me return my LG V20 for a Pixel XL. Since he was new, Chris the other individual working in the store was happy to provide his knowledge to expedite the process. He was there the whole time answering questions and providing assistance. Great team work and awesome personality. They didnt try to sell or push me to purchase any of their products. I felt comfortable and left satisfied. Patrick even gave me his phone number for any future questions.

Vanessa and Joshua were very professional and helpful in getting my new device. I recommend this location.

Saturday afternoon I went to the Verizon store in Northbrook Court to purchase a new I phone.I was told I had to go online first and determine which phone I wanted to buy. Then I could make an appointment to come back on Monday to purchase it. I asked if I could just come in and meet a Verizon representative to go over the types of phones and programs they offered. I was told, because of the Covid, I could not come into the store before deciding which phone I wanted. That is why we have an improved online web site. (By the way, there were 6 representatives milling around outside.) I left and went to the Old Orchard store. I was told that I had a 2 hour wait. I went to the store on Skokie Blvd in Northbrook. I met with Josh who sold me a new phone, and a package with the protection film, case and car charger. I asked if he could sync my phone with the new one and set it all up. He told me they don[t do that anymore. You can do it, its simple. I ended up losing all of my business emails, all of my messages and many of my apps. I phoned my companys tech help line.After 35 mins of trying, he could not connect anything. I was in pure panic! I phoned the Verizon Cellular Sales Store in Skokie, 9328 Skokie Blvd. They were still open, the other stores were closed.Nick told me I could come into the store on Sunday morning and he would help me correct what was happening. Yes, it IS open on Sunday! Nick was Amazing!!! He synced my phone and my computer. I have all of my emails again!! He made sure all of my apps were working. I was SO impressed with Nick, so different from the other service representatives I had met on Saturday! Nick was not pushy like the other, who I actually compared to a flimflam man, pushing everything he could think of.Cellular Sales Skokie was absolutely The Best! Nick cared, he wasnt just interested in pushing products, he taught me how to work the new phone, he took his time, he was a 12 out of 10!! I highly recommend Cellular Sales Skokie and Nick! I will never go anywhere else in the future!

Daniel Diaz has very good customer service. I would give 12 stars if i could. Great treatment, kind and understanding, and very considerate. Will return and will refer him to friends.

Joshua was very helpful, in would recommend him and this location.

Cellular Sales has an absolute wonderful service and extremely acknowledge staff that is willing to assistant and make sure your phones operate 100% to your satisfaction. I can work with anyone of the staff members and get the same great service. Very satisfied customer. Jonathan Clark and Zaid Younan have provided me with excellent service.

I went to pre-order the iPhone 11 Pro 256GB. I was told by Verizon representative Christian:1. The cost of the phone is $1100.2. I could trade in my iPhone 6S for $100, even after showing him the crack on the screen.3. I could avoid a $100 fee by using a loan, instead of paying for it outright. He said to get around the $100 fee, I could finance $1 and pay the remaining $1099 by credit card. He would set that up immediately, so I wouldnt need to wait upon pickup.When I went to pick up the phone, I spent 3 hours there dealing with the following:1. The cost of the phone is actually $1160, a difference of $60.2. The trade in value of my phone is $31, a difference of $69.3. Additional service fees of $35 and a $40 upgrade fee, a difference of $75.4. The loan being set-up incorrectly.Thats a difference of $204. Because of not being told of the $35 service fee, representative Ozzie waived it and gave me 10% off of the case that I purchased there, which amounted to $4.I called Verizon corporate to complain. They gave me a $100 credit, which means I still paid $165 more than I was told originally, plus aggravation, with a 3 hour wait. When I tried to contact the store, the number on the receipt is wrong, so I have no means of contacting the store owner to remedy the situation.I am beyond frustrated. Hopefully the manager will see this and reach out.

Amazing service as soon as I walked in. I was nervous because I was buying a new phone for my son and updating mine. Right away Eder made me feel at ease. He took me through all my options and was really patient as I decided. There were two other sales representatives there that night Jason and Raj. I was there for awhile trying to back up my old phone and they were all so helpful. They worked well as a team. They made the experience so much easier. What a great team you have! I will come back for all our phone needs. Thank you!

Raj was extremely helpful in helping upgrade and set up my new phone. Made the process seamless and also kept my child entertained ! We’ll definitely be coming here for all of our phone needs. Thank you so much!

It was great. We stopped by to get a new Bluetooth headset for my car, as my original had been stolen when my car was broken into. Our salesperson was Miguel, and he was awesome, explaining the difference between the options, and illustrating why I might prefer one to another. He was right and we were in and out in a matter of a few minutes.This is our favorite Verizon location, and this review demonstrates why. Great products, excellent professional staff who are also cordial and friendly. We will continue to think of this as our Verizon store.

I had two questions about my Verison service and Dan was wonderful. He quickly resolved my issues with using my Samsung phone. I was / am so grateful. Great experience and employee!

Im normally NOT a fan of Verizon Authorized Dealers as I believe in going directly to Verizon corporate stores but the staff Cellular Sales exceeded my expectations. Coming from a HORRIBLE experience at the corporate owned Verizon store on Milwaukee Avenue in Niles, IL. The experience with the manager and the young woman who tried to assist me left me feeling I was on a used car lot! After almost 20 years of service with Verizon Im very aware of the proper protocol and interaction that should happen with a customer.Once I walked in the Cellular Sales door the experience was the exact opposite. They were courteous, knowledgeable and helped me with my questions and DID NOT have the same used car salesman pitch that I previously received and I really appreciated that. So RAJ and the other gentleman at this location thank you for your help and I will be back to this authorized dealer :)

Phenomenal customer service. Blake and Julia were professional, friendly, courteous, and all of the above! My very old LG G3 phone finally gave me the blue screen of death. Im not sure what kind of magic Blake performed, but I walked out an hour after entering the store with a brand new LG V40 ThinQ, the desired accessories, and (most importantly) all of my previously downloaded contacts/apps/bells/whistles that I thought were lost forever. I am very happy with my experience, and I would definitely recommend this store and its staff to anyone. Thank you!

They were literally so helpful. Allen helped me check that my account was set up correctly, showed me what I was eligible for, and now I’m walking away with a new iPhone for really cheap! I love Verizon. He even helped me back up everything and set up my Bluetooth. Bless him!!

I was very pleased with the service at this store. Raj worked with me for hours to make sure that my phone ported over to Verizon properly. The whole team was very accommodating. I recommend this store highly!

Very nice location, Alicia and Joshua greeted us at the door and presented some very nice options for us. Thanks

Great service, Joshua was amazing helped me out with everything I need.

Had the pleasure of working with Denisa to purchase two iPhone 8s. Had the best experience with her. Very informative, smart, and very helpful throughout the whole process. Gave me a thorough breakdown of the future bills and what not. Will definitely be back just because of the great experience I had.

All of the staff are wonderful and very knowledgeable. The manager Derek gave us the package with the best savings and showed great care when servicing the whole deal. We are greatful to all of them and enjoying our new phones and service.

Raj was awesome today. Very knowledgeable and patient getting me upgraded to a phone appropriate to my needs. Would highly recommend working with Raj .

Joshua assisted me at this lication, very professional and informative. 👍

What a great crew has this Verizon location, I just love when you go in and they really do whatever they can to help you. It felt very family friendly... Love this crew

Great store i come here everyone, i would as for josh😉

Raj, Alonzo, and Blake provides excellent service. The team at this store is terrific and very well informed! They help you with things that you dont know and are very professional.

Wasnt expecting such great customer service... When i walked in the place i noticed it was set up nice and welcoming and even though the sales representatives were busy w other customers they made sure I was comfortable and occupied during my wait. Shortly they were helping me and i had the phone activated and accessories I wanted, in no time. For my next phone I will definitely be making the trip back there :)

Angel and Raja were fantastic when we came into the store. I had to update new phones after leaving a hectic apple store and they went above and beyond to meet our expectations. It was a long process but we had a great conversation and they kept a positive attitude. I can’t say enough wonderful things

They triple charged everything on my account and left me a 4,000$ bill, not a real version go somewhere else

Outstanding customer service by Lily Rivera on Nov 3, 2017. Ms. Rivera went above and beyond to track down the new iPhone X, driving across town after her shift, on the product launch day. Her positive attitude and dedication is truly commendable and highly recommend her for any future services or assistance. She’s the best!

We found my Hum was not working. The reason was a mystery until Raj looked into it. He found the missing pieces and got the device registered on my phone. Its fully charged and working fine. I am grateful to Raj for his focused work for my benefit.

Raj was great. Helped us get the best plan. He was helpful and patient with setting everything up. Great experience!

Good and fast service got my air pods today

I could not get my email to work on my phone after years of no issues and Jonathan Clark was quickly and respectfully able to fix my problem when I was going to give up. Thank you!!

On 2 occasions ( 12-10-18 & 12-13-18 ) Solution Specialists Mark & Raj met me. They are both knowledgeable and efficient. I shall return to this incredible operation.

I had a great experience at this store with all of the workers. Everyone was very friendly during my two visits there and in particular, Raj was patient with me (for 3 hours one day and one hour another day) as I learned how to use my new phone. Highly recommend.

Great location, great service and timely experience . Would ask for Blake hes the best in the business.

Best Verizon store around I guarantee it. After visiting numerous other Verizon stores I almost lost hope. That is until I came here. Raj and randy went above and beyond to meet my needs. What a wonderful experience. Highly recommend this store over all the others in the Chicagoland area. Thanks Raj an Randy.

Julia was the absolute best! I had an easy time going through the process of upgrading my phone, my options were presented to me clearly and honestly, and I left feeling very confident in my purchase.

Joshua was very professional. I will recommend this location.

I walked into the Verizon store, Muntaha Syfullah gave a warm greeting, it was 10 minutes until he ends his day. but, he stayed until he was completely done with his complete customer service that was 2.5 hours later. We have 2 new phones with best deals. Muntaha was very patient and totally understands true customer service. thank you Muntaha!Also, Joshua took part in the service by jumping in transferring data. This takes so much time. He is very knowledgeable on all phones too. thank you Joshua!

Zaid was very helpful in getting my 11 pro max set up and connected. I’m very happy with my experience at this Verizon location!

We had a wonderful experience at the new store. Denisa was able to help us with everything. She helped us get the perfect phone and helped us save money. She was polite and kind. She is the most knowledgeable employee in the store. She is well-spoken and well-dressed.

Ask to see Joshua! Hes the best!!! Super friendly and knowledgeable! Thank you!!!

I used to go to another store but after my experience at North Shore Wireless, I will never go to another store and will continue my business with them, The manager was very polite & professional. She was able to fix my bill & save my family $ per month. I would highly recommend this store & to go see the manager for your wireless phone needs!

Went into the store to buy a new phone, Julia helped me out. She was amazing, and also got me a new tablet that i enjoy. I recommend this location. All the other staff was friendly as well

Michael and Joshua were great help setting up my new phone. Service was impeccable!

Muntaha syfullah works very hard to solve problems. Excellent knowledge based you need more employees like Muntaha Syfullah. Flexible and friendly. Best wishes with your life and MBA

When we went to this store we just saw that it was a verizon store But this is a franchise store, not a corporate store so you do not have the items or benefits offered by a corporate Verizon store. We had many issues with the store which ended up costing us a great deal of money. They charged us a $35 per line set up fee (4 phones) which was not disclosed up front.This is in addition to the $40 per line activation fee that Verizon charges. They also charge you for a sim card ($19.99 each) which Verizon says is free at corporate stores. The salesperson sold us a screen protector at $55/per phone (4 phones-$220) which comes with a great warranty, but failed to mention that the warranty is voided if you have the Verizon insurance which we have. And to be effective, this product also needs to be replaced annually at the same cost which was not mentioned. Zagg screen protectors have unlimited replacements for the life of the phone. Lastly the salesperson told us that if we bought a case/cord/screen protector bundle for $250 we would get a $250 rebate back. It turns out we will get the rebate but that was actually a rebate for adding a 5th line and porting the number, so we did not need to buy their overpriced add ons to get that rebate. Although the salesperson was gracious, he had no power to override all of these fees which showed up as we got the final bill and were ready to leave. He freely admitted that he did not know about the shortcomings of the screen protector and thought the rebate was for the bundle. Clearly much of the issue was lack of knowledge/training of the salesperson. But the owner would not refund the screen covers which are worthless, nor the charges that were not disclosed up front. Verizon did come through and reverse their activation fees but it took a great deal of time and effort to get this accomplished. DO NOT GO TO THIS STORE.

Came in with old iPhone 6 and lots of problems, left with iPhone 11 and no problems. Thanks josh

Absolutely wonderful experience. Denisa was extremely helpful and was an absolute sweetheart to work with. She was very considerate of my time and helped me set up my iPhone X. I would strongly recommend you ask for her when you visit this location, you will not be disappointed.

Went to try and get something on the phone fixed which was not able to be done as a result of more that has to be know about problem.Greeted by Raj Patel who immediately tried to assist me.Good man and did all in his power to get whats wrong resolved but still not know which part of the many things it could be was aware that the phone itself was not at issue.Product still working so other areas have to be explored in which Raj also was instrumental in helping me locate what they may be.Will use the Verizon store again and hopefully deal with this gentleman Raj as my preference. That rather than,having to deal with others, but that will work if Raj is not available and the immediacy of the issue at hand.RECOMMENED.

I would not recommend signing up for a prepaid account at any of the Cellular Sales Verizon locations. I brought over my unlocked phone and simply wanted to join Verizon prepaid. I was charged at $30 activation fee ($35 after taxes), which I now found out was only a payment to Cellular Sales, and is not actually a necessary fee associated with my Verizon account. Im disappointed this wasnt made clear, as there wasnt any added value to them signing me up, so I didnt really get anything for the activation fee. I will advise friends and family who are similarly wanting to switch over to Verizon prepaid to work directly with Verizon in the future.

Excellent they go way beyond the normal sale they make sure your satisfied and all based are covered. Definitely 5 stars. Raj, Jaritza, Mark, Adrian, Alejandro, Randy, Miguel, Cindy, Kenny, Blake, Alex, Jason, Brianna, Mindy, Robert, Corey, Eder and Angel were all so much help! I mentioned everyone I remembered because Ive been helped by nearly everyone in my many visits!! Everyone is very qualified and know what they are doing! Highly recommend this place!!!

Brianna and the entire staff were amazing! I highly recommend getting your phones and tablets here!! They made it so easy and were so friendly!!

I have never worked with such a caring and polite person as Zaid. He knew exactly what he was doing and soooo pleasant to work with. Will definitely be back as soon as I get back from out of town to purchase a phone from him. Very knowledgeable. Verizon got lucky!

Recently my wife and were at Verizons Norwood Park store, to upgrade her phone. There, we worked with Kenny Smith. Kenny was very knowledgeable, affable and made the process simple. We were so impressed, the next day I decided to add new service and make an upgrade, too. I made contact with Kenny to discuss options, and learned in the coming days hed be at this Skokie store. I made arrangements to meet with Kenny at the Skokie store, which was modern and welcoming. Just as before, Kenny made the process simple. I highly recommend meeting with Kenny Smith for any of your Verizon needs.

Kamil was amazing! He is very helpful and doesnt act like a salesman. Ill always be coming back here. I came in just to get quoted and not even to buy anything and he still took lots of time to explain everything to me. Ill be back soon!

Great customer service, they were really polite and helpful picking me out a new phone! Also helped manage to save me a couple bucks, look for Ninos he’s a great help!

Thankful so much for Raj, Mark and Miguels excellent friendly easy set up, billing issues making my life much easier with Verizon! Thank u guys!!! Youre the best!!!

Kenny was amazing! He showed me my options based on my needs and got me to switch from Samsung to Motorola. Best. Decision. Ever. My new phone is light, has a ton of storage and the camera quality is AMAZING! He took the time to get to know me and made the whole new phone process stress free and actually enjoyable. He even showed me the ShowBox app so now I can cast tons of new movies and shows for free. Id give him 10 stars if I was able to. Thanks so much Kenny, I appreciate your help and am so excited to play around with my new phone!