We began using ANR Auto in 2000 and were immediately impressed by the quality of work and reasonable price. Over the next 20+ years, we found Niel to be a person of high integrity and very skilled as a mechanic. He does the right thing for his customers and we highly recommend his services.
As a customer and employee Im extremely satisfied with Niel both as a boss, and mechanic. Niel has taken me under his wing and taught me about the automotive business. Hes always there for me when Ive needed someone to listen, give advice or help with one of lifes many struggles. As an employee, Im prompt on time and do whatever is necessary for our customers. Ive picked up and driven customers home out of courtesy to them. During working hours its all about what is best for our customers. If the weather is inclement Niel and I both will override a customers decision to walk. Our hearts are in business for our customers.
Came to Neil prior to purchasing a used car from a local dealership to perform a “pre-purchase inspection”. Neil was professional, thorough and honest, even telling the salesman that new tires were needed. I was extremely impressed all around. Neil- if you are reading this, I got the four new tires!!!
Was looking to buy a car from a local dealership so we brought the car over for a pre-purchase inspection and ANR couldn’t have been nicer. They were thorough, detail oriented, and very well priced. Highly recommended.
The best in the business! I have been going to Neil for years and never disappointed. He is honest and always up front about what needs to be done & if something pops up he calls to give you options on what you can do to have it fixed the right way. He picks me up an drops off from the train as well! He replaced my wifes struts last year and when it was making a noise last week he figured out there was a manufacturer defect & got a new part under warranty and replaced it FREE OF CHARGE! I moved from Westchester to Orange county & still travel to ANR for service, highly recommended!
Neil has taken care of our cars for years. I trust him completely and have had nothing but great, professional service. I highly recommend.
Replaced my broken seat for 1/4 the dealers price. Fabulous
Save your time and money; stay away.The absolute worst auto body shop Ive ever dealt with. I had a positive experience with them in the past so I decided to give them a second chance, but that was a huge mistake. Wasted 9 hours of my time, grossly overcharged me, used the wrong oil in my car, and didnt even complete the work I was billed for.
Always have had a good experience with ANR and Neil. Feel very confidant he is honest and professional. Twice he has helped me with flat tires, and has handled all my other car issues very well.
The negative reviews are 100% accurate. Biggest scam artist! Beware Indeed!! He will over charge you and damage your car, so you can comeback for more repairs. Stay away!!!! Beware indeed!
Super mechanic. No Games over here.
Owner and his secretary are extremely incompetent and unprofessional. First time I set an appt with the owner Neil he arrived almost an hour late and did not apologize once. His secretary was getting an attitude towards us for asking where he was. Once he showed up he proceeded to try and sell us some salt water product and even called some lady in Columbia to try and convince us. I wanted to leave but needed work done. He tells us to come back another time to do our tires after he patched our exhaust and then tried to charge us over 150 dollars. He sees us question the price and all the sudden drops it to 100.We were highly unsatisfied when we left. About two weeks later we had to come back to get our tires he was supposed to have ordered. We had a appointment at 11. Once again he shows up late and then proceeds to tell us he never got the tires and we would have to wait 45 mins and that it not his fault. He then leaves us at his shop and actually leaves in his car. Comes back its been over an hour and still no tires. We make a complaint and he and his secretary proceed to place the blame on us for not confirming with them the morning of even tho we confirmed the night before the appointment and the day before that. We leave he finally gets tires tells us to come back. Says it will be 20 mins max.We come back and he proceeds to take over an hour to change two tires all while taking his sweet time. I walk up to the garage at one point to see what is taking him so long and I literally caught him doing nothing and watching tv while hes jerking me around. When I finally get my car no apologies and more placing blame on us like we are responsible for his business. The next morning we come out to are car and one of the new tires he changed is flat. We go to mavis and find out there is no puncture from us driving. The actual tire itself is bad and advised us to get our money back. Called neil and he proceeding to talk down to my fiance for calling him on a sunday and still tried to push blame on us.Tried to say we must have done something when two different mechanics were telling him his tire is bad. He also never put all my lug nuts back on my car. This man and his business are a complete scam. He lies and also tries to change prices on a whim. Extremely shady and weird mechanic read other reviews and do NOT give this place your business. You will highly regret it.
The owner is a total scam artist. Please beware !!! He told me several times that he charges $65 for an oil change because he uses good synthetic oil versus others who charge around $45- $55. And I remember this conversation so clearly because I asked him why he was so steep, and he explained that’s the lowest he could do it for was $65! And since he was close and he said good synthetic, I decided to try him. He gave me a bill of $87 !!!!!! When I ask him what’s this ? He says oil filter and labor ! I’m like why didn’t u even mention this once in our last few conversations ! Then he says he never told me just $65, I heard him wrong, and maybe because he meant Semi - synthetic but realized later he could use Full synthetic so it lasts longer! I’m like whatever, atleast TELL ME about it !!! He then said oil was only $50 rest was additional stuff... I’m like what are u even saying ???? Even his person just the previous day said $65. And to that he said “ what does he know ha ha “ ! Why employ people like that !!! And then I checked with a common friend we have and even she said he charges $65. And to top it all, he says “what’s 20 bucks, I provide service” ! I was shocked - Isn’t it about principle !!! And u are running a business here !!! Have some honesty and integrity. He may be going through a tough time personally, which he brings up in conversation, but don’t use that as an excuse to scam your customers! We work hard to make our money too ! I feel so wronged ! maybe he ripped me off because I’m a woman ! No idea !!! My husband said I should’ve disputed the cost, but being a woman and being so mad at that moment I just didn’t think of that - but pointing out how wrong he was and leaving ! Hence this review..... BEWARE !!!
Neil is overpriced and dishonest about his estimates and work. Completely took advantage of my wife while getting her car repaired there. We went in for an AC recharge and a power steering problem. His AC recharge cost twice as much as Ive ever seen for this service. He called her and said he found a problem with a sticky rear brake caliper, which we never asked him to look at and he sold her on fixing it without giving a price. When asked how much it would be he couldnt give an answer and only said, I wont break your bank. The same rear brakes had just been changed a few months ago also, so I dont trust that this was actually needed. After diagnosing the power steering issue, the cost of this total bill wouldve been $1500+. This price was only found out after we asked for a written quote, since he never offered any details of the work being done other than over text message. How professional... He had an extra labor line on the estimate for each part of the power steering assembly and even a labor line for CLEANING OIL OFF A HOSE to find the leak.....Give me a break. After speaking to my old mechanic in the town where we relocated from, he told me Neils labor charges were way too much for the work needed. When my wife picked up the car and decided not to do the power steering work, Neil then added charges to the bill for the power steering fluid that he put in which leaked out, and for the brake light bulb that we asked to replace. Both of these line items had NO CHARGE on the original estimate.THIS GUY IS A SCAM WHO TAKES ADVANTAGE OF WOMEN.Well be making 40 minute drive back to my TRUSTED mechanic from now on. Well worth it to avoid dealing with this clown again.
Neil is doctor to my christine4/20/2021 my christine is happiest after her time spent with Neil. Always better than the day i inherited her. A true perfectionist. Cheers Neil!! Thank you, as always
Great service and knowledgeable mechanic
They are the best mechanics and helpful too.
Great and honest service