Sean is beyond AWESOME! He is always extremely helpful when taking care of our fleet and will always get the job done perfectly and in a timely fashion. Its always a pleasure working with Mr. Dunlap

The service technicians and attendants were great to me. I got frequent updates on where my car was in the repair queue. The return shuttle service dropped the ball though. I had to pay for my own transportation after they failed to show up or call despite supposedly being en route.

Kelsey was amazing to work with. She stayed in contact with me through my entire experience. My issue was a electrical problem caused by a door latch. Although unfamiliar with the recall door latch issue she researched it and educated me. As long as Kelsey works at Wade Ford, I know my car will be in good hands

My experience with Wade Ford I can say was very good. They have a truck service department, in particular specialized in diesel. Post pandemic, they have a full staff. I called that morning for an appointment for coolant change, they worked me into the schedule that morning. They got to my vehicle quickly, also did a warranty upgrade to the computer, and while I had it in, we also did a brake fluid change.Most important, the Dealership Owner dropped into the department, just to check up. I was impressed that the Owner was engaged with the employees.Overall, I would recommend Wade for you truck owners.

Extremely poor service and communication by another Ford Dealership that was local to me and resulting issues with my 2018 Ford Expedition transmission ultimately led me to Wade Ford. Wade is an hour drive each way from my home, but I would gladly make that drive anytime for the quality service they provide. It wasnt easy to get to the root of the issues with my transmission, created I believe by the other Ford dealer, but the Wade team stuck with it all the way through to make sure that our vehicle was properly fixed and we were satisfied. After 6 months of dealing with the transmission issues Id begun to start thinking we were going to get rid of both my F-150 and Expedition and go with another manufacturer. Wade Ford has helped restore my faith in Ford and their service team has earned not only a future customer for service, but I will also be looking to them for my next vehicle purchase. I highly recommend you check them out for your vehicle needs, even if they arent the closest dealer to you. Big shout out to Robert in the service department for helping to get us taken care of!

I just purchased my vehicle yesterday through Wade Ford and my salesmen Mr. Jeremy and Mr. Eric were absolutely wonderful, knowledgeable and very helpful. The process was very simple and quick. I totally recommend this dealer for all your vehicle needs. Clara Barber

Traveling from out of state and one dealership refused to help us and said we would have to wait 1 to 5 days to be seen. So, we called WADE and they said they would look at car. Jerald in service was so helpful and friendly. Just mentioning to him on the phone what issue we were having, he knew to check tires and was able to access problem within minutes. Thank you.

Good take care of my car good place to buy a car or truck.

Needed to get my car out fast as I was moving across country in the next few days & needed a quick turn around. Chrisy helped me out & ensured that I got the quickest turn around possible, even though the shop was back up at the time. She worked with us to accommodate this issue and was so kind in the process. Thank you Chrisy!!

Today I took my 2017 Fiesta in for 14,000 mile service. Kelsey Blair, my service rep was great, friendly and professional on a very busy day. In addition to the usual service items she took care of my loose passenger rearview mirror and my emissions inspection. Thanks very much! Wade Ford is an excellent dealership.

Chrisy Lou Johnson did an excellent job taking care of me. She made sure my vehicle got the utmost care. Everyday she’d reaffirm me that I was going to be okay. Truly a supergirl!

This review is for the Parts Department. Five stars. Professional, courteous, knowledgeable, and, in a time when finding OEM Ford parts is very difficult, the staff here will help you find parts even at another Ford dealer in the metro Atlanta area.

My recent visit to the dealership required me to get new tires, an oil change, a recall, and a few other small things. I dont have a usual service rep and I have the pleasure of working with Chrisy for this visit.Chrisy was courteous and professional but not so stiff that we couldnt be personable. We worked together on picking out the tires on I wanted and any other services I needed at the time.I also want to compliment the techs as my car was fixed up and ready to go by midday (dropped it off at 7:30 am on a Thursday). I have never had my car serviced so fast, and Chrisy was quick to let me know when my car was ready to roll.Overall, best experience Ive had at the dealership thus far.

I just moved to Atlanta 6 days ago from Missouri completely new here and my oil light went off. Upset with myself I didn’t take care of this before leaving Missouri, I found Wade Ford in my Ford Pass app. Not only did they get me an appointment the next morning but when I got here the customer service was beyond amazing from the Service advisor Jerald Sparkman. He actually took the time to show me where the waiting room was while I got my oil change and where the restroom is located and most importantly the WiFi password. I had a great experience with Ford in Missouri but never the southern hospitality that I feel here!! Thank you Jerald!!

The transmission went out unexpectedly on my 2017 Fusion Hybrid, so I was at a loss for what my best course of action was. I discovered that few places will work on Ford hybrids, but thankfully, Wade Ford is one that will. I reached out and was able to quickly speak with Jerald, who was able to get my car in for repairs. What could have been an awful experience, was greatly improved by their excellent communication, service, and flexibility. Will definitely be returning for any future Ford needs.

Sean was my service representative. Hands down an easy, smooth, and enjoyable service experience. Went above and beyond to have the guys reinstall a sun visor I lost the screw to, also. Very pleased.

Here are just a few examples of the absolute horrendous service issues I’ve had over the past year: Mainly with Sean Dunlap who is the least competent customer service provider I’ve ever dealt with.Received a notice on the fordpass app for the Power Door Lock Actuator Failure extended warranty and schedule an appointment to have it fixed. After dropping the vehicle off, Sean calls and says the warranty extension only covers the driver door but if I’d like they can run a diagnostic on the other doors and it would cost me $180. First off the notice NEVER mentioned a specific door, and obviously I wasn’t going to pay for something that they recognize as a nationwide problem. Two weeks later I received a letter in the mail from Ford around the same warranty extension which clearly stated “ANY power door lock actuator failure” would be replaced free of charge. It also mentioned the repair would take less than half a day. I called and confirmed to ensure they received the same notice and there wouldn’t be any confusion upon dropping my vehicle off. I even scheduled the service a month out because that’s when Sean said the part would be in and he said if I schedule early AM they’d be able to get it done within the same day. When I arrived he mentioned he had no way of knowing if the part was in stock?! AND it would be 3-4 days to get the vehicle diagnosed. FRUSTRATING doesn’t even begin to describe every experience I’ve had at this joke of a dealership.Went in for a routine oil change, of course they suggested I have additional work done. One of which was a brake fluid flush, I agreed. Once service was completed I realized a loud clicking sound when pressing the brake before shifting to drive with the ignition on. Brought it back in and they stated they don’t see a problem and that is standard safety mechanism. I explained to them that I put all 70k miles on my truck and it’s NEVER sounded like that. All they said was they do not have a fix but can guarantee nothing is wrong with it. I spent $420+ for a service that resulted in a loud clicking sound that never occurred prior in the last 5 years/70k+ miles I’ve put on the truck.I also have had to take my truck into this location multiple (5) times for the same issue of my sunroof which still doesn’t work properly. I HIGHLY SUGGEST you find any other Ford dealer for any service/repairs because I’ve never had a worse experience over and over.

I will say that Wade Ford definitely cares about it’s customers.I initially didn’t have the best experience when getting an oil change for my Raptor and made sure to let management know in my initial review. However their experience manager Carol contacted me and worked very hard going above and beyond what I expected to ensure my next experience with them was great!I totally understand that businesses have off days and it was refreshing to see that they actually valued my decision to choose Ford and rise to the occasion to ensure I was having a great experience with them.With that being said I would recommend Wade Ford to anyone!

This review is for both the service and sales departments. And just to note my attitude going in, I genuinely thought I was going to make my next car purchase on Carvana because I have had such sour experiences at dealerships before. I’m honestly surprised to be leaving a 5 star review for a car dealership of all places.I brought my old focus in to get looked at and the service guy (Sean I think?) was very friendly and honest with me about what was going on with my car, and really took the time to explain to me what was with the funny noise I was hearing. He also explained it was basically a non-issue and that I didn’t need to get work done. Honesty from a service department is so valuable to me, and they really passed the test with not telling me I needed work just to make some money.I knew I was interested in replacing my car anyways, so I meandered up to the sales area and looked at new cars with Jada. Jada was an absolute gem. She would introduce me to a car and patiently let me hem and haw and snoop around, and even drove me over to the used car lot. Also, being a woman and getting to buy a car from a woman was great. It was a very pressure free experience all the way through negotiation of a price and financing. I was sad to let my old car go but I got a fair price for the trade in, and I am very happy with my new Escape and the price I paid for it! I would definitely recommend asking for Jada if you ever head to this dealership.

A family member took a car for repairs. They had it for two months. It was supposed to be completed. Now less than a week later and it is back with the engine problem again. Another family member took their car for an oil change simple right? Not with this dealership. 4 hours yes 4 hours later she gets it back but only by providing the Vin number to prove it was her car. They listed it under another persons name a d then could not find it. Incompetence is at its highest level here. I would not let them work on a wringer washing machine. So one star is more than they deserve.

A good experience all around!We located the vehicle we wanted by searching the dealership inventory on a Thursday night. Early Friday morning we messaged to the dealership and shortly after received a phone call to schedule our noon visit (that day), as well as an email from Xavier Wilson (our salesperson).We were running late for our scheduled test drive and sent Xavier a message. He couldnt have been nicer and told us to drive safely (we live over an hour away).Within an hour of arrival we test drove the vehicle, had an appraisal for our trade-in, an agreed upon price, and were on our way into the finance office.Gail, Linda, Barbara, Xavier, Tom, T., and D. were not only professional, but genuinely kind. We felt completely comfortable from beginning to end. We left the dealership in the 2021 Ford Explorer Platinum that we had just purchased, and were home before dark.

I purchased my vehicle from Wade and own two additional Ford vehicles. I have been back several times for service. I appreciate their plain speaking and guidance on preventative maintenance and repairs. Stefan in their truck department is great to work with.

Paid $218 for a new tire and they couldn’t tell me anything about why the same tire keeps going flat.

I usually dont leave reviews but was asked to participate via an e-mail from Wade Ford.I was disappointed by Wade Fords ability to meet commitments. I called the service department Friday (5/7) and asked if they were able to perform a simple service on my vehicle. I was told if I could get the car there quickly, they would be able to complete the service same day, if not it would be completed on Saturday (5/8). The car arrived within 90 minutes. I received a call Friday afternoon and was told, they were unable to service my car on Friday. They assured me the car would be ready on Saturday. I was okay with this, because it was communicated to me early.I didnt receive any communication on Saturday. On Monday (5/10) morning I called to check on the status of my vehicle, I was told they didnt get a chance to service my vehicle on Saturday. I was promised it would be completed that morning. I called Monday afternoon to check on my vehicle. I was told they didnt get a chance to get to it but it would be ready by lunch on Tuesday (5/11).The car was not ready until Tuesday (5/11) afternoon, 3 days later than promised. I would be more understanding if my repair was complicated and a diagnosis was required but it was not.I understand my repair is low dollar and low margin and is not prioritized. However, Im still a customer and these interactions make me less likely to choose Wade in the future.

I had an awesome first time experience at Wade Ford this week. I was fully impressed with the ease of the appointment, the friendly and knowledgeable staff along with the awesome Cafe located inside which is awesome while waiting for the car. Ayo was my service rep and he was amazingly awesome and thorough with the needs of my car. I will definitely return for my next service appointment!!Thanks for being Great!

The service was great. Everyone was helpful Kelsey made the experience worthwhile. I will return for service to my Mustang.

Great job by all. The Service Advisor keeps me informed throughout the whole process. The wait area is always nice and clean and with very nice food and drink options. The service is always completed in a timely matter. Checkout and delivery of vehicle is always good.

Eric was great. Gave me a timeline, called with issues after inspection and gave me an ETA for completion and was able to keep it. We weee leaving for vacation the next day and they made it possible to stay on track.Great job!

Creed Pannell is the best!!! He listened and found us exactly what suited our family needs! Worked to get us into the price range we were looking to be at! He really went above and beyond and we will be back for sure on our next vehicle!!!

Ayodele is amazing! He has my car in in the shop, and he’s been communicating with me every step of the way, letting me know any and everything. He also did some work on a family members car and was awesome. I would come here over any other Ford dealership with any needs for my car!

As always my service advisor Jerarld was a big help, call him at the last minute and he got me in the next morning great customer service

Service was excellent from the time my car was in the hands of Jerald Sparkman. Jerald is very professional and takes his time with every detail to make sure you are receiving what is needed.

Because the Ford Escape battery is under the dashboard/windshield cowl you pretty much have to take it to a mechanic or Ford dealership to replace. Price was higher than the last change by 40 dollars just 3 years ago. My windshield wipers were not working (they were clicking and driver side was bucking) as they were not put back on correctly after battery installation. I had to watch a YouTube video, took off the arms then reset the alignment by cycling and making sure the blades were aligned with the markings on the windshield.

Eric my service advisor was super sweet and patient with me. I was in a rush and showed up an hour early in order to get out in time but Eric did the best he could even when I got frustrated with him he remained nice and helpful! I will be back but I’ll be sure not to have anything on my schedule. As far as my truck service it was a oil change but I requested more stuff for another time and hopefully they get it done

Ive always had a good experience my salesman creed always been straight forward with me.

The Wade Ford Service Dept provides excellent customer service! Jerald makes sure I have a great experience every time. Highly recommended!

Quick service and they took great care of my car! Jerald takes care of my car every time, and he is always so polite and helpful! I especially love the discounts at the cafe!

From the time I walked in the door all my needs were met. No one was pushing me to do anything. Every question was answered. Was definitely a great experience compared to other dealers! I will continue to do business with wade in the future!

Chrisy was a pleasure to work with. Very knowledgeable and communication was excellent. Highly recommend having work done at Wade Ford. Thanks!

Took my Motorhome into the dealership for normal service of lube, levels checked, air pressure, filters, etc. There are few dealerships that handle Class A coaches so they are very hard to come by! Worked with Stefan in service and he got me in and done in a couple of days, very organized and what he could not answer he researched and got answers and recommendations!! Absolutely a first class service experience and I highly recommend!!Tommy S.Woodstock, GA

I had a 10:30 appointment and I dropped it off at 8 just because it was more convenient for me to leave it then and come back later. It was done with oil change and tire rotation before my 10:30 appointment and that was great! One thing that does trouble me... my seat was moved, I really dont like that.

I appreciated Wade Ford service department getting us in on a Saturday to look at our new 2021 F150 which was having engine problem on a trip to Florida. But.... they misdiagnosed the issue, did entirely to short of a test drive and the problem resurfaced 15 minutes down the road.Our truck is now stranded in Georgia at a dealer that cant get it in until next week.

This is the place to go if you need work done to you super duty. They have a shop just for trucks that is separate from the regular service department. They are great at keeping you up-to-date on what is going on with your vehicle.

This was by far the smoothest process of getting a car I’ve experiencedDave told me he could offer me more than CarMax for my trade in and he did just that!!!!I went in on Wednesday and Thursday I drove off the lotJeremey is the best hands down he’s really personable and professional and listened to my concerns and delivered! I’m very happy with my purchaseThis was my first “trade in” experience and it was a great one!!!! Thank you to all at wade Ford who made this purchase so smooth. Y’all are so appreciated!Keep up the great customer service!

I had a great experience here. All staff members were very helpful. Including the shuttle service they provided to take me home while my truck got serviced. All in all a great workplace. I was pleased!

The only reason they got 4 stars is because of the salesperson we wanted arrived just in time to make our visit work. Desmond Robain. He is great, if you need a vehicle. Hes your man.

Jeremy and the rest of the staff at Wade Ford took such great care of me! I was recovering from surgery when I went there to shop for a new used car, and didnt have a lot of energy. They brought the cars to me so I wouldnt tire myself out walking around the lot. I ended up buying a beautiful 2017 Ford Escape, and I couldnt be happier!

If I could give zero stars I would. I was tricked into coming into their dealership which is 40 minutes away from me. Dealerships are currently experiencing a shortage in Ford inventory due to a shortage in a chip that is used in some Ford vehicles. I had been calling around to different dealerships to inquiry if they had what I was looking for. The dealerships in my area was honest and stated they did not have what I was looking for but would keep me updated when more inventory came in. Wade Ford lied and said they had 3 vehicles available in the price range I was seeking. Long story short they NEVER had any Ford Explorers in the price range I specified. The rep flat out lied to get me in the dealership. When I arrived they had me meet with a used car representative. He informed me they had 2 Explorers on the lot. The vehicles they had were 13,000 and 25,000 more than the ones the rep had texted me. The staff in the dealership was apologetic and stated the person I spoke with works out of a satellite office and is not aware of their inventory. The rep I spoke with identified himself as the manager at that location so I dont believe any of them. The manager text me the next day to ask if I kept my appointment. I responded with what I posted and got crickets. I would not recommend this dealership just based on integrity. Save yourself some time and go somewhere else. If it starts off as a lie you can not believe anything else that follows.

This was my first visit to Wade Ford to have my newly purchased vehicle checked out. Service Agent Ayodele was friendly, helpful and made great suggestions for future maintenance. Services were done in a couple hours and included courtesy shuttle. I will definitely be back for future service 👍

My review pertains mostly to my pre-owned sale. Mr. Carlton Ingram was very helpful and not pushy about any of the vehicles available. I told him what I was looking for and he directed me to what they had in stock that matched my criteria. He went the extra mile to help facilitate getting the vehicle home and gave me ample amount of time to test drive the vehicle until I felt comfortable. I had a concern about the interior that was addressed right away. Any follow up questions I had after the sale, he made himself available which was very much appreciated. I fault myself for not doing more research into financing prior to purchasing the vehicle. I was provided printed information about the extended warranty plan but I would have liked to know more of my options as to it being added on the sale. I was confused on how the grand total of the amount Im financing reflected on the original sale offer. Nevertheless, I am grateful to have a safe running car that has made it up and down the east coast safely within the past two months. Im really hoping the warranty pays for itself when/if the time comes for repairs. All in all very satisfied with my transaction.

Excellent purchase! Thank you Mr. Moosa, I love my new car!

There was initially some confusion as to my appointment date, but Ayo fixed it for me and was able to get me in on another date that same week. Personnel were super helpful and friendly. Only gripe (this isnt really anyones fault) is that I told them my water pump was on the fritz and they charged me $165 for the diagnostic and basically didnt tell me anything I didnt already know. They also wanted to charge me like $1000 for the replacement when Firestone was able to do it for $500. Overall, people were great! Ford itself was not.

The buying experience at Wade was smooth and easy. Fair deal and quality service. Staff was knowledgeable and accommodating.

I took my Edge here for a routine oil change. I usually take it to the Ford dealership in Sandy Springs but recently moved to the Vinings area so brought it to Wade Ford. It was about $20-$30 more and when I asked about the price fluctuation I was told ‘some locations charge more than others.’ The girl really wasn’t sure she just swiped my card. While the gal at the service desk was super friendly and professional who checked me in, I wasn’t happy with the outcome. Normally when I bring in my car, the guys at Sandy Springs are super thorough, even wash my car if timing permits. I was told I needed new brakes so I took my car to get a second and even third opinion and was told by both that whoever told me that was simply trying to get money from me and that I still had at least 20-30k miles left before I would need new brakes. There was also battery acid all over my battery, something you think they’d help out with during a routine check up and oil change or at the very least tell me about it so I can have the issue resolved by them or someone else. A sales rep also called me while I was in the waiting area trying to sell me a car. I get it, he was just doing his job but it just wasn’t necessary. Just all around unhappy and have heard other similar experiences from colleagues. Wish I would have listened. I’d strongly suggest going elsewhere for your vehicle needs.Also- YouTube has some brilliant videos on how to change your cabin and engine air filter 👏🏼 Saves you a good chunk of change for something so simple! Literally took me 2 minutes for something that would have cost me over $100.

Christy took excellent care of me. She answered all of my questions, advised me of recommended services for my vehicle, advised me of the expected completion time and kept me informed of the progress. Im 100% pleased and will continue to use Wade Ford. The service here is definitely top notch!

I’m staying in downtown ATL, but was at Petco just south of Wade Ford. Coming back to my car I notice my under carriage hanging as if it was ready to fall off. I Googled for the closest Ford dealership and thankfully Wade Ford was less than 2 miles north of me.Once I drove into the service area, Chrisy was there to greet me. I showed her my under carriage and she went to see if there was anyone to help because it was close to 6pm and the techs had already left. She took my car and 15 min later the under carriage properly attached back on and my car was safe enough to drive again.Thank you Chrisy for taking care of my car so quickly and without hesitation!Here’s the kicker, I’m from out of town and will be here for a couple of months. So, it’s nice to be taken care of no questions asked. Wade Ford has my trust and I’ll for sure be bringing my car back for routine service or anything else.

We recently found ourselves in need of emergency repair on a motorhome with a Ford engine. Without an appointment we went to Wade Ford. From the service host on the automobile side who walk us over to the large truck department to the service manager and technicians in the truck department I cannot say enough good things about every person we dealt with at Wade Ford. Presumably because we were in an RV and carting around a kids and a dog they figured out we were on vacation. They seemed extremely genuine in wanting to get our problem fixed and back on our vacation. Friendly, professional, knowledgeable efficient, courtious, I could go on and on complementing the folks and treatment we received at Wade Ford. Ford should be proud to have the Wade team as part of their dealer network. Use Wade Ford for your service needs, you wont be disappointed.

Carlton helped me find and take home a great pickup truck. He was extremely helpful, friendly, and patient during the whole process and made the buying experience easy and fun. 10/10 would highly recommend bring your business here.

On a Saturday afternoon Fred in the Parts dept. was alert to over hear a warranty issue that I was having. He promptly found what I needed so that I could be on my way. . I am very pleased with the great attitude and response.

This dealership did an amazing job at getting my husband into his dream F-250 truck. We traded in his GMC and was given full trade in value we owed on his truck. Todd worked extremely hard and gave us an exceptional price. Brandon was a great sales man that never was pushy, he was very personable and made our experience enjoyable. I highly recommend Wade Ford and will refer any friends in the market to this dealership. Was are thrilled with our 2021 F-250!

I am very new to the community (about 6 days ) from Charlotte, NC. I did my research and based upon reviews thought I wanted to try Wade Ford. I belive in relationships and was with my last repair folks for 15 years. Your website says customer first, drop off and pick up, fast service and etc and the reviews looks good. I called because my daughers car was getting a message around System off to save Battery - Please turn ignition off or start engine In doing the research it seems this is a common issue with Ford. and is not a difficult fix, First the women who answers was not very freindly and tells me that well we make an appointment and you will have to drop the car off for 5 days to keep a spot and if you are more than 10 miles you will have to get a ride (did I not just sayI just moved here from somewhere els)...she then invited me to try other dealerships if I wanted to see what they would do. An total fail. I believe in support BB but not this time.

Very disappointed that I stopped by ready to purchase a new vehicle and no sales person made time to even speak with me. The receptionist called someone but that individual did not even come out to greet me. The most disappointing part is that the dealership was not even busy.

Hey. I would like to point out a great customer service rendered by Ms. Carol. She has the biggest hammered and she is a go getter and make things happened. After a lil miss happening, she took care of my case and everything is in order. I have my Mustang back and is like for auto show.Not only that shell show her professional side but the human side as well, which thats A+ for customer service. She genuinely cares.. Me and my wife love her. It was like building a great friendship. If youll need anything and specially anything fixed or taken care of, make sure you ask for Ms. Carol.Thank you Ms. Carol you are a Rock Star. We Love you,Irma and Santiago

Had a Great time working with Carlton Ingram! He’s very professional and works hard to get you a car that’s not only affordable but also one that fits your style! 10/10 would highly recommend to anyone looking.

Two weeks ago made an appointment. When I got there they said I would have to set up another appointment because the online appointment didnt work. Waste of time. Come in today. After being told last week that it should take between 1 and 3 hours, still waiting after 3 hours. Told Ayodele, the representative, that I would be waiting. He came in to get something and was surprised to see me waiting. Then he said he couldnt give a time frame. I am annoyed and will be taking my business elsewhere.

Went to get my vehicles recalls done (Seatbelt tensioner and some door latch parts) and came back with at least three new issues. First, the drivers side door lock and seat controls not working, an easy fix but they have to go back in and plug it back. Now the passenger side exterior auto door locks arent working and interior trim pieces arent staying in place as some clips seem broken now.Giving a few stars since the intake reps and food stand lady are nice but Im not sure Ill go back.

Im happy with the repair, but it too several days to get a response of what was happening, I left messages and emails for the service writer without reply, I finally called the service manager and then things happened, in fact my vehicle was repaired that day.

Chrisy my Service Agent. Saved the day for Wade Ford. I went in for a simple oil change and after an hour they had not even put my truck on the lift. They had some catered lunch meeting that everyone stopped working. She was very apologetic and was working hard to get a service tech working on my truck. She had my truck for me 20 minutes later and a complimentary oil change. I have been using Wade Ford for 3 years and have had nothing but good experiences. She earned the 5 stars.

I called to make an appointment with Wade Ford, the receptionist with the dealership answered the phone and put me on hold for 15 minutes, or perhaps she thought she had put me on hold. I had to listen to the woman check out a female customer who spoke at length about her son taking her to Walmart and then she proceeded to tell the receptionist/scheduler all of the things her son forgot to purchase. This went on, and on, and on. Her final bill for service to her automobile was $102.68. I know this because the woman didn’t have her credit card with her, but had a picture of it on her phone, and proceeded to rattle off the credit card numbers as well as the secure code on the back. It’s a good thing Im honest because in addition to being kept on this annoying hold for such a long time, I was listening as a customer gave them all of her personal information, including the name on the credit card. Then the female customer began another story about her latest doctor’s appointment focusing on her feet.I go so frustrated by this lengthy time on hold, I finally hung up and made an appointment online with another dealership.You can have the best service in the world in-person, but if a customer has to go through so many hassles just to get a service appointment, what’s the point?

Went to get my mustang serviced and the person that greeted me, Chrisy, was able to walk me through what was going to be done in a simple manor. The staff was very friendly and I was able to get in and out in less than an hour. Definitely coming back again.

Wade Ford is a good place to buy cars and get service. I bought my last 2 cars from them great customer service

Thanks so much Eric Gantek for always treating my truck like it is your own. Its a great feeling knowing I dont have to worry. I greatly appreciate you always fitting me in as soon as you can.. You are a excellent Service Advisor! Keep up the perfect job.

I had a great experience at Wade. They took my vehicle that had a tire issue and found the puncture and were able to patch it in an hour. Everyone was very pleasant to work with and they handled my car with care.

Jerald was excellent as usual. He was efficient, quick to act on the problem and I was able to do my emission in no time.

Great customer service and quick oil change and tire rotation.

I just spoke to Jerald Sparkman. He provided amazing service regarding my questions for my 2015 Ford Focus. Honestly, whenever I contact a dealership for service, Im apprehensive due to my past experiences. I decided to contact Wade Ford due to not-so-great experiences with my local Ford. Jerald was very helpful, listened to my concerns, and has renewed my faith in customer service at dealerships!!! Thank you, Jerald!

Great service, even on a busy Saturday. Prefer Wade above any other Ford dealership in the greater Atlanta area. I dont even mess with anyone else as these guys never disappoint.

Purchased a new Explorer from Wade from out of state. Xavier was the salesman, and the transaction with the Wade team was very easy. My only reason to deduct a star was that the car wasnt quite as clean as it could have been, and there was a slight scratch that had to be buffed out. Even so, I would definately consider buying for Wade again.

On yesterday, I called to speak with Rusty of Wade Ford, I was transferred to a Ms. Carol. She was completely AWESOME!!! She took her time to help me through my entire process. I called frustrated but when the call ended I was satisfied. All because of “CARING” Carol. 👍🏾Thanks Carol for your professionalism & great character. Hopefully, I can meet her very soon......

Great selection of vehicles. Service good.

Desmond & Erny at Wade Ford made my lease buy out experience very smooth and easy with great customer service. Definitely recommended.

We absolutely loved our car buying experience at Wade Ford. We ended the year needing to replace our primary sedan and headed to Wade Ford after hearing about them on a local radio station. We were not disappointed. From the moment we walked in we were greeted and immediately assisted. Everyone was helpful and courteous and we love our Ford Fusion. Thank you to Desmond Robain, Erny Richardson, Steven Ewing and the entire team for the excellent care. We appreciate it!

Thank you Carole, and Sean for great customer service and making me feel very confident that the problem will be solved, and it was, always kept me up to date on everything

I give them two because they are good at their job... if you consider selling a car that had been on their lot for months with a transmission about to go.. also when bought mykey was active and I got the run around until finally that issue was resolved and I was given another key and it preprogrammed.no complaints there except the run around.but then when I had my car towed from autonation marietta to wade bc thats where I purchased it on jan 14 or 15 to see if they could help me with it since I had just bought it, only made 1 payment so far, and they quote me between 3000 and 5000 for the work bc it needs either a rehab or replacement transmission. aslsteies to trade in and they only to give me 2500 for the car on trade and double my payments for almost double months, and yes it would be a new car that was a loaner with 2500 miles on it. Ask to take the trade in off and payments only dropped like 100$. while Im thinking I decide to get some things from my car while Im there and go out and discover damage to my car. employees and the trans guy come look at my car and say it was like that when it got here.. and if it was then I will ne going after autonation or AAA towing....so now Im collecting tow pictures and camera footage to try and get this issue resolved. hoping it can be done without a lawyer getting involved.

Listen very carefully when cost is being discussed

Jeremy and Jamie were PHENOMENAL! they went above and beyond to help me through the car buying process and I cant thank them enough! Wade Ford is incredibly lucky to have these to incredible men! I HIGHLY recommend coming here if youre in the market for a new or used vehicle!

I always trust the staff at Wade Ford. They care about their customers and staff. They are consistent with the cleanliness of the facility before and now during Covid. They do a great job quickly and efficiently analyzing any problem with a vehicle and solving it. If you are looking to buy a great used or new car, it is definitely the place to go. Have been a customer for over 18 years now.

Jackson at Wade Ford fully lied to me. I called about a car their website advertised - he said it was not yet spoken for. I asked him 4 times to make sure because it is a rare color for the model and we were going to be driving all the way from Birmingham to get it. He swore to me that the car was not spoken for, that I was the first one to call about it, and that he noted in the computer that it was on hold for me. He said we had an appointment for 9:15 am, Memorial Day. We drove 3 hours from Birmingham, on our day off, with CASH in hand to buy the car, only to learn that he had LIED. They didn’t know we were coming, the car is already sold, and the folks in the dealership were all clear on this. Wade Ford, you need to get your people to operate with at least some integrity. Not ok.

First time at this dealership for service on our Explorer we recently purchased. Everyone was friendly and helpful. They’ve won my business moving forward…

Service at Wade Ford is always so professional. My service advisor Eric is so efficient and honest. While being serviced for an oil change I was told I had a leak. I left the car for service. All that was necessary was to tighten a bolt. Wow they could have told me anything. Ill always use Wade Ford.

My experience was terrible and if there was a -1. The service department is not clearly marked and I entered from the back of the service check in. My service advisor Chrisy Johnson gave me attitude about entering from the wrong side (the doors were not open and it was exactly 7:30 AM). Chrisy texted me yesterday to remind me of the appointment and I text back asking her to verify they had the parts for the recall item I was scheduling to have repaired. I never received a text back from her. She came to me after she had taken the car this morning and told me they didnt have the parts for the recall and dint know when they would get them. I asked why I never got a text back yesterday so I could cancel the appointment and she said she never got the text.

Ethan did a fantastic job finding me my new car. To Marcus the finance manager was also awesome. Thank you very much!!

Visiting from out of state and everything was GREAT!Crissy, was very understanding and detailed about what I needed done. She also made arrangements for the shuttle to take me where I needed. If you’re traveling through through Atlanta and a Ford owner needing service, this is the place.

Very professional, friendly and helpful. The sales staff were happy to provide information on options that were most useful for our family, rather than just trying make the biggest sake possible. We greatly appreciated the attention and honesty.

Friendly, Fast, efficient, and quality.I love my dealership!

Wade Ford was professional, courteous and made the buying process seamless. I would recommend them to everyone.

Very attentive with my car. They were able to get me in and get a diagnostic in less than 24 hours. My service advisor Eric made sure to keep me updated with everything that was going on.

Everything went so smoothly i was very pleased with my experience

I would love to be able to provide a positive review of my service experience but unfortunately that is not the case.I brought my car in for a oil change service. No less than 24 hours later I was calling the service department because the car was driving sluggish. After making another appointment days later was diagnosed that the vehicle needed a tune up and spark plug changed!!! Why wasnt this discovered during the oil change service? My question exactly, the excuse I was given: since my vehicle had not reached the recommended mileage for suggested tune up, Wade Ford does not check for that even though the vehicle met the age of vehicle.That makes absolutely no sense! My primary vehicle is another the manufacturer and anytime the vehicle is brought is for ANY type of service the Service department checks the vehicle thoroughly so I am not making multiple trips for unchecked repairs.

Had a very pleasant experience!!! Highly recommend there Services 😃😃😃keep up the Good work 😃😃😃