I really wish I could remember the team member that helped me yesterday at this store because she was great. When I arrived she was helping an older gentleman and she was very polite with him. She finished up with him within a few minutes and immediately asked me what she could help me with, didn’t make me wait at all!I told her I needed a new SIM card and she said no problem! I asked if she was the only one working that day and she told me that she was! While replacing my SIM card she apologized but said she had to take a phone call because another team member was working alone at another location and she had to help her as well.She mentioned that she hoped it would slow down enough so she would have some time to eat. Huge props to this woman for holding down the whole store by herself, skipping lunch (because I was there much past lunch time) and helping another location! She switched over my SIM card without issue which fixed my problem and I was on my way.I really wish I knew her name because she was so professional and polite while obviously dealing with an overflow of responsibility. Huge, HUGE compliments to whoever the team member was working at the location yesterday by herself!AT&T give her a raise!

Very satisfied with the help I received at att on the east west connector, the manager was excellent with his help and suggestions and very patient explainingsuggestions, definitely will make this my store

Tati and Wolfgang were the best! Looking for mobile phone answers you should ask for these folks. They will take good care of you.

The store manager at the store in Smyrna at the East-West connector, Wolfgang, is doing a great job.. I am glad I found a local AT&T store that I can trust to resolve and help with any questions I have

I was in and out very quickly. The store was not busy. The service rep did get my account switched to AT&T as promised, but he gave me no paperwork that I would need to complete my transfer. I really don’t know why this wasn’t done or at the very least told that I would have to do this myself. I’m going to have to make a trip to an AT&T store to get this completed since it was not done right the first time. I received numerous texts from AT&T all weekend that became really annoying.Customer Service means the job should be done right the first time and the client shouldn’t have to take any actions for that which wasn’t done by the employee.

Jalen was very kind, timely and professional. Had me in and out of the store in under an hour. Would recommend.

Crystal is the absolute best. She was so patient with us and was able to advice us on our phone upgrades. I would drive extra miles just to get her help. We left very satisfied and impressed.

Ridiculous!!! 1 employee all day, checked back in multiple times, I only wanted to purchase a 60$ charger!! Your loss Is Best Buy’s gain. Get your business in order. Many people walked out through our my 2 times visited today.

Tristian was so nice and patient. He made my experience much much easier!! As soon as someone would enter the door he would take care of them! Ask for Tristian 🙂

Kacy was amazing! Very patient with me and all of my questions and concerns. Kacy was very knowledgeable, friendly and helpful! I highly recommend asking for him when going in to the store

Crystal went above and beyond to get my business iphone 12 connected to my companys account. There were several errors made by my company and she persisted and called four different support ATT representatives to get my phone working. Even after she was told my company would have to fix it, she made the fifth call and got it all squared away. Crystal spent an hour with me and is the true example of customer service.

Perez really took the time and cared about helping us out and making sure we were satisfied with transferring to AT&T. All salesmen should be like that.

Dec. 27th. Att employee didn’t show up on time. I waited 15 min. Then left to go to store at Cumberland. Slow service here too. Tired of AT&T. Always waiting always excuses.I was a bit disappointed because there was only one employee working to help 3 groups of people. But the guy did a great job of handling everyone. So, he gets five stars.

Awesome service... The salesman here was very Helpful and Patience. 💯

Kacy H was outstanding yesterday when replacing my Iphone. I was in and out quick and he took his time to ensure my phone worked properly before I left. He was knowledgeable about plan changes and was active listening to my goals. So, I left with a new phone, updated plans, accessories and it was a strong showing by an AT&T employee!

Very nice staff

Perez is fantastic! Super friendly, polite, and referred to us by name several times. Felt very genuine. It wasn’t busy so we also had a great conversation.

Horrible customer service experience

Perez and others were amazing! Great team! Fast !

Mr. Perez is the light in this store! By far my most pleasant experience with at&t is this man! Anything I need thru at&t I will go to him. He is here to help! And he will do so genuinely, and efficiently. Thank you mr. Perez!

Let me say that Ben was top notch! I want to make sure that someone knows what a great job he doing! I’ve been in sales and customer service a Long time From Property Management to Project Management and I know it all to well. It’s hard to find someone who is good with people and actually has great knowledge of the products. Kudos for hiring a person that still knows what Customer Service is about!

My experience was very rewarding, my husband and myself was treated with courtesy by Mr Perez . He exemplified an employee that is above excellent .

I went into the store today and was greeted by Perez. Excellent customer service and very knowledgeable. With good customer service you get repeated business. I will be doing my business at this location.

Perez was fantastic! He dealt with WiFi issues with a calm demeanor and answered all my questions and took care of everything I needed on my account. He greeted every customer that came in and let them know how long it would take to help them. I definitely will be going back to this store!

Ben was so helpful and very polite. He has wonderful customer service skills and went above and beyond to help with all of my phone issues. He is amazing as is Perez. These two are one of the only reasons why i come to this store. They are both definetely 5 star customer service representatives.

Amazing experience and Great Customer Service, came and got what I wanted and needed. Thanks to Mr.Perez and the other Co-worker he was with the day I came. Thanks a lot and Amazed of having a good Company to be apart of.

Jalen was awesome, he handled all my needs and provided excellent service.

The people in their were very helpful

Taylor provided outstanding service! She was just as knowledgeable as she was patient with answering all of my questions! I never go to this location as it is not closest to me, however, I will travel just to get the amazing service she provided! Go see Taylor for all of your phone and tv service needs!

Kristin is the best employee, She is Extremely helpful. She took the time to show me she cared about my circumstances with my phone. I was so overwhelmed when I arrived at the store, and now because of her expertise in customer service, I feel comfortable, secured and I will ALWAYS remember this experience because of Kristine. Amazing Employee. She is the BEST!!!! She deserves a Huge raise. I will tell Everyone I know about this young lady.

Excellent Customer Service!!!

Jalen and Perez give the best customer service by far Hands Down!

Perez is the best att rep I have ever worked with in ANY att store and I’ve been to many all around the city. This is a great location but I must be honest and say that Perez is the reason I come here as opposed to other locations that I pass on the way.

The sales rep today was awesome.

Good help they get me a good phone case

We spoke and was assisted by Ben today. He was so proficient and professional being the only one there for the day. He’s such an example of what customer service is and we’re so thankful. Love this location!

ABOVE AND BEYOND incredible customer service!!!!!! Went in 20 minutes until closing, didnt feel rushed, helped me patiently until well after closing, and just completely made my day!!! The folks helping were Kristin and Ben, and they were total rockstars!!! I only do surveys when service was either insanely outstanding, or worse than terrible. Well they were INCREDIBLY OUTSTANDING!!!! Im SO pleased with everything 👍🏼👍🏼 Thanks for everything Kristin and Ben! Oh! And Ben, youre totally rocking that mustache - very cool 😎

Ok, waited a long time before they told me they couldnt help me

This location is great. We were immediately greeted and attended to. The lady was so helpful and went above & beyond for us. Highly recommend this location.

Visited this location to upgrade my device. The customer service provided by Benjamin resulted in an efficient, seamless process from selection to setup to data transfer to fully operational new device. There would be hesitation in returning to this location for my future needs.

Great experience today with Perez; he researched my purchase options and worked with me so I was able to make informed choices! Overall very positive experience!

I came into the AT&T store on the East-West Connector on September 15, 2017 to activate a phone I had recently purchased off of someone. I was swapping my SIM card from my iPhone 5 into the new iPhone 7 I had just purchased, and Perez and Amanda were helping me do so. The AT&T store I usually visit is on Marketplace Boulevard in Cumming, Georgia, and the service and wait time there are notoriously not ideal. I was expecting much of the same as I walked into the Smyrna location where Perez and Amanda were working -- 45 minute wait times, rolling eyes from employees -- the works. I did not receive such a welcome. Instead, I walked into an empty store, where I was immediately and enthusiastically greeted my Perez and Amanda. I told them I was looking to transfer my data to my newly purchased phone and said that I knew it would cost me $15. They informed me that, in fact, the transfer would be free and showed me step by step how to transfer all of my data, all the while answering my series of nervous-consumer questions with patience and kindness. I spent an hour and a half transferring my data from phone to phone -- this finished around 7:30 -- very close to closing time. When we began ensuring that my line was working, we ran into some problems. My internet and data service would not work. We spent easily an hour working through this issue, past closing time and beyond. When Perez and I had twice called customer service together while Amanda assisted another customer, we all reconvened to again see if we could solve the reoccurring suspension of my line. Your employees tried everything -- and I mean everything to fix my problems. We installed a new SIM, un-suspended my line twice, made multiple calls to customer service and finally, it looked like we had solved the problem. I left the store -- after leaving and returning several times -- and later experienced the same issues. When I called the customer service line, I was informed that the phone had been blacklisted previous to my buying it. This, however, does not change my attitude toward the two employees in the Smyrna store. Perez and Amanda were nothing but patient, kind, knowledgeable and incredibly helpful throughout the process. I have never had a customer service experience with employees that were as down-to-Earth and real and treated my issues as if they were their own. They deserve raises, benefits, presents and praise, and I would gladly drive an hour out of my way to go to this store again. Perez and Amanda should be a model for AT&T store reps everywhere, and, frankly, for supervisors and management. Perez and Amanda, THANK YOU!

Zero stars if possible. My mother and i stopped here today so she can get a new phone. Hers is broke and she needs a phone. The store hours today are 12 to 6. It is 2:30 in the afternoon and they are closed for lunch. Doors locked and guy in his car tells my mom this. It is only open for 6 hours and has been open a whole 2 hours and now closed for lunch! My mother said this is the second time she has been to this store and it was closed. Last time she said they closed earlier than posted hours. What a joke. You cant run a business without customers and cant get customers if you are never open.

Excellent service, great knowledge of the provided services no rushing the customer, took time to provide the correct solutions.

Taylor is awesome, so polite and patient. Great customer service.

Wesley was great. He was incredibly professional and efficient. He explained everything very well. Great service!

This location is amazing! We always get great service here and thank you especially to Benjamin for all the help.

The gentleman that helped me which I cannot remember his name. He was the manager. Spent an amazing amount time getting all my needs met. I have a rare phone a vivo nex dual screen. And he helped get it up working properly with lte 4g.

I wish ZERO Star was an option. Customer service, attitude everything sucks in the store. They wanted to charge me $5 to activate a SIM I got from the same store 2 weeks ago. Apparently its the new company policy. And the store manager did not bother to activate the phone or SIM. Did not give any instructions on next steps either. I was on ATT customer care line for an hour only to find out, the SIM cannot be activated and I have to go into the store. I wish someone can keep a track of the mistakes employees made and shut this place down. 4 hr of my life will never get back. HORRIBLE

D’aunya “Dee” was absolutely FANTASTIC!!!! She was our service representative at her previous location & she was the epitome of professional, understanding, knowledgeable, HONEST & friendly! You’re in great hands with Dee! Pay her & her team a visit today!

I have had nothing but good experiences patient service with all my questions answered and all of my needs met from this location I do say I go back and as for the same individual I when I see him and I feel very confident but Ive been help by a couple of people and had no issues

Manager here is super rude. Didnt even have the phones in stock that we wanted, wanted us to go to the Cumberland store in 5PM rush hour traffic. What a joke of a place.

Perez and Ben are the best, they are very helpful and patient. Solved all my problems.

Perez was the only one working, he helped myself and two other customers without ever seeming overwhelmed or frustrated. He was helpful and patient with all of us.

Benjamin was most helpful, wonderful young man. A real asset to your store.

Zero stars. Either this is a corporate store, in which case I WILL get the manager fired, or independent store, in which case a few employees will lose their jobs or the owner will lose the franchise. NEVER ANSWERS THE PHONE, what a JOKE way to run a business. Take my cell account there (I live 1/4 mi away)??? NEVER.

Ask for Agent Perez very helpful

They are open only when the store owner decides to come into work. If you do decide to come here, dont make it your first stop in the morning because it might not be open even with posted hours.When I finally did get in later that day he seemed rude and wanted me out. I wanted to buy some accessories, but went to a different AT&T store, this guy doesnt deserve more sales.

Awesome work. Great and fast service.

Went to return an item with the receipt no damage to the product but would not except my return because this was not the AT&T store that I purchased the item from. Was told I would have to go back to the store that I purchased the item from.

The service was excellent! My new ATT store!

Ben was very helpful, professional and knowledgeable! Thank you!

Ben was extremely helpful. Thanks.

It is 10:22am and no one is here. Store posted to be open at 10:00am. Owner of sub shop next door says this is normal. Not sure who authorizes these stores but this one needs oversight. This is unacceptable

Great customer service!!!

Zero stars. I waited 3 hours just to go home with nothing. The girl rep did not know anything about using att promotion code card. Just dont go there. its horrible.

Quick & Knowledgeable AT&T Associate

AT&T and all the stores no matter wherever I go has ALWAYS been good to me, and todays experience was no different, THANKS AT&T!

They are all awesome

Great customer service.

Friendly and helpful staff.

Store does not exist and phone number never answered

Great customer service.

Agree with all of the other reviews. Horrible wait times and customer service.

Great crew of people

Excellent service!

Customer service is just awful. Suspended my line and processed a phone that I didnt even get. Seems a little fishy.

Very personable

Garbage cell service

No store here

I did not do very well in that store because there is no one who speaks Spanish and the lady who attended us did not have much patience, she spoke English very quickly, I hardly understood anything.