I come in here fairly often whether it is to ship something or for a return. Michele is always very helpful and makes it simple and easy. She’s always very patient and kind when she helps me. Her sister that works there is very pleasurable to work with as well. The owner is also very good at what he does, but I’ll always come back for Michele!

Outstanding customer service! Quick and easy process to send packages from this store. Everyone in the store is very polite and helpful. Owner very knowledgeable and took MANY extra steps to make sure my son’s package got to him despite the fact that the people at the destination end “couldn’t find my son’s address in Google!!” Solon owner even called me back to make sure that the package got to my son. Thank you so much for all your help and especially for your kindness!

Great customer experience! The staff was very knowledgeable and helpful. They made me very comfortable sending my package. 10 out 10 would recommend! The owner is incredibly helpful and really knows his stuff.

Great store! Very knowledgeable staff that keeps things moving quickly. Great retail location for UPS. Friendly staff. The girls that work there are amazing!

Sent a package yesterday and it was the worst service Ive ever experienced while shipping a package. Staff acted as if they didnt want to be there and the prices are borderline outrageous.Save yourself a trip. If you want mediocre service at better prices use USPS.

I couldnt find less than one star to rate it. Worst customer service, most rude and ignorant staff. They do not even know what kind of services provided by UPS. Same services were done in 5 5 minutes in the Twinsburg branch. it was a waste of time and effort to go there.I will never go there if it is the last place on earth.

I had several boxes I had to return to Amazon...5 to be specific...and the man at the counter was very rude, irritated and dismissive. He actually said Youd BETTER have return codes for all of these. Really?

They are very quick

Jackie at the Solon store was very polite and helpful with my request on how to download and print the label for my return, thank you so much Jackie.

Unpleasant Customer Service Experience The staff on duty never offered a proper greeting when I walked into the facility, One out of the two staff members walked over to the desk and waited for me to tell her how she could help me . I advised her of the type of service I needed and her immediate response was I need a License. I was hoping for a much more friendly tone and or better verbiage. After I presented my license, staff member number one walked away and was replaced by staff member number two. At no point did staff member number once offer an explanation as to why she would no longer be able to assist, she simply walked over to another area behind the desk . I was hoping that staff member number one would say something along the lines of One moment Im going to step away and allow my co worker to take over, as He will need to assist with the type of service youre in need of Once staff member number two took over he was no better than staff member # one . I am happy to report that towards the END of my visit staff member number one started to become friendly and a bit more helpful . I we NEVER utilize this location again. Good Service is everything these days, this location needs to brush up on basic Customer Service Skills.

Get in, Get out. What could be better?This is my favorite location to come to for quick, effective, and accurate service.Never have had a problem here, and don’t know anyone who has.Except those granted entitlement, of course.

They get it. They get you in and out very very fast. Always a sense of urgency.

Great place! The girl on Saturdays is extremely polite and helpful!!

The woman working there was not wearing a mask. I wont be back.

Never returning to this location. The two staff members working in the afternoon are rude (04/27/20).

We dont ship flat rate - really? Why dont you check your own website? Quote online was $25 and was charged $35 in store.

Five Star Service. They Get customer service.

Despite the internet listing, there is no notary public service here. Very nice person behind the counter recommended a close by alternate.

Thank you for responding to my concerns.

Great customer service!